Access Guide
Summary
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Getting Help and Assistance
View
- The venue is open Monday to Saturday 05:00 to 17:00 and Sunday 06:00 to 17:00.
- There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available on request from the main building.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 20/04/2023.
- The hearing assistance system was not working at the time of testing.
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Access
View
- Greggs is located ahead as you enter the services.
- There is step-free access to Greggs.
- The entrance area is clearly signed.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- For the M6 - Burton-In-Kendal Services Northbound - Moto AccessAble Access Guide please click here (new tab).
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Toilet Facilities
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- The Changing Places facility is located to the left as you enter the services.
- Accessible toilet facilities are located ahead as you enter the services.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
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- There is a counter where food and drink can be ordered.
- Customers order their food from the counter and staff either take the food directly to the customer or inform them when hot food is ready.
- Staff can bring food and/or drinks to tables.
- Menu types include; written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- Music is played everywhere.
- There is a hearing assistance system.
- The system is a fixed loop.
- The hearing assistance system is located to the left of the counter.
- The hearing assistance system is signed.
- Staff are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 20/04/2023.
- The hearing assistance system was not working at the time of testing.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 100cm.
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Service Counter
View
- The height of the counter is 100cm.
- There is not a lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
Seating Area
- The seating area is located to the right after you enter the services.
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are tables and chairs without armrests available.
- Chairs are not permanently fixed to the floor.
- Tables are not permanently fixed to the floor.
- The distance between the floor and the underside of the lowest table is 72cm.
- The distance between the floor and the underside of the highest table is 73cm.
- Music is played everywhere.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- Lighting levels are moderate to good.