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M6 - Hilton Park Services - Northbound - Moto

M6 Junction 10A/11, Essington, Wolverhampton, Staffordshire, WV11 2AT

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Access Guide

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Summary

Getting Here

  • The motorway services are located directly off the M6 between Junction 10A and 11.
    Cannock is to the north and Birmingham is to the south.
    There are close links to the M5 and M6 (Toll).
  • There is signage along the motorway indicating the distance to the services.
  • The northbound car park has 7 Blue Badge parking bays, 2 ecotricity electric charging points, 12 Tesla electric charging points and a number of standard parking bays.
  • There is ample coach parking available at the services.

Petrol Station

Parking

  • Parking View
    • The car park is located at the front of the services opposite the main entrance.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park surface is tarmac.
    • There is lighting in the car park.
    • Clearly marked/signposted parent and child parking bays are available.
    • All parking spaces are provided on a first come first served basis.
  • Blue Badge Parking View
    • There is a/are Blue Badge parking bay(s) available.
    • There is signage available to direct users to the Blue Badge parking bays.
    • There is/are 7 designated Blue Badge parking bay(s) within the car park.
    • The Blue Badge bay(s) is/are clearly marked.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 220cm x 440cm.
    • The Blue Badge parking bays have a marked zone to both sides but not at the rear.
    • The marked zones around the Blue Badge parking bay(s) have at least the recommended width of 120cm.
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • There are three Blue Badge bays that do no have the hatched markings at all.
      These are opposite the marked bays.
  • Paying View
    • Parking charges apply after a limited time.
    • Free parking for all users is limited to 2 hours.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located throughout the car park.
    • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
    • Payment for parking charges is made over the phone and via an app/online.
    • To see the parking charges please click here (opens new tab).
    • To pay please visit www.paybyphone.co.uk or call 0330 400 7275.
      Please quote the location number 2443.
  • Access from the Car Park View
    • Pedestrian walkways are available in the car park.
    • The surface on the pedestrian walkways is tarmac and block paving.
    • There is a pedestrian crossing between the designated Blue Badge parking bay(s) and the building.
    • The pedestrian crossing is level (flush) with the Blue Badge parking bay(s) and are level with the approach to the building.
    • Not all pedestrian crossings have tactile paving on both sides.
    • The nearest designated Blue Badge parking bay is approximately 30m from the main entrance.
    • There are uneven surfaces and slopes/ramps from the Blue Badge bay(s) to the building.
    • The entrance is clearly visible from the Blue Badge parking bay(s).

Electric Vehicle Charging Points (GRIDSERVE)

  • Standard Electric Vehicle Charging Point(s) View
    • There is a/are electric vehicle charging point(s) available.
    • The provider of the charging point(s) is GRIDSERVE.
    • Rapid charging is available.
    • The electric vehicle charging point(s) is/are located on the left side of the car park as you face the main entrance to the services.
    • Staff are able to provide assistance with the electric vehicle charging points.
    • Customers can get assistance by either phoning the services or going in and asking for help at WHSmith.
    • There is/are 2 electric vehicle charging point(s).
    • The electric vehicle charging bay(s) is/are clearly marked and signposted.
    • The dimensions of the electric vehicle charging bay(s) surveyed are 330cm x 440cm.
    • The charging point(s) is/are located to the front as you approach the bay(s).
    • The height range of the electric vehicle charging point controls/screen is 131cm to 141cm.
    • The height of the electric vehicle charging point nozzle slot is 90cm.
    • The charging point(s) require tap and pay (contactless payment).
    • Parking charges apply for all users (including Blue Badge holders).
    • Charging for all users is limited to 45 minutes.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment for charging is made at a payment machine.
    • For more information and a guide to electric vehicle charging please click here.
  • Blue Badge Electric Vehicle Charging Point(s) View
    • There is not a/are not designated electric vehicle charging point(s) available for Blue Badge holders.

Electric Vehicle Charging Points (Tesla)

  • Standard Electric Vehicle Charging Point(s) View
    • There is a/are electric vehicle charging point(s) available.
    • The provider of the charging point(s) is Tesla.
    • Supercharged (Tesla) charging is available.
    • The electric vehicle charging point(s) is/are located to the far left of the car park as you face the main entrance.
    • Staff are able to provide assistance with the electric vehicle charging points.
    • Customers can get assistance by either phoning the services or going in and asking for help at WHSmith .
    • There is/are 12 electric vehicle charging point(s).
    • The electric vehicle charging bay(s) is/are clearly marked.
    • The dimensions of the electric vehicle charging bay(s) surveyed are 260cm x 400cm.
    • The charging point(s) is/are located to the front as you approach the bay(s).
    • The height range of the electric vehicle charging point nozzle slot is 120cm to 130cm.
    • An app is required to use the charging point(s).
    • Parking charges apply after a limited time.
    • Charging for all users is limited to 45 minutes.
    • Payment signs are not provided.
    • Payment for charging is made via your Tesla account.
    • For more information and a guide to electric vehicle charging please click here.
  • Blue Badge Electric Vehicle Charging Point(s) View
    • There is not a/are not designated electric vehicle charging point(s) available for Blue Badge holders.

Outside Access (Main Entrance - Accessible Entrance)

  • Entrance View
    • This information is for the entrance located next to Costa and Greggs leading to the car park.
    • The entrance area/door is not clearly signed.
    • There is ramped/sloped or stepped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (away from you).
    • The main automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 94cm from floor level.
    • The door(s) is/are single width.
    • The width of the door opening is 94cm.
    • There is a small lip on the threshold of this entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically (towards you).
    • The automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 94cm from floor level.
    • The door(s) is/are single width.
    • The width of the door opening is 94cm.
    • There is a small lip on the threshold of this entrance, with a height of 2cm or below.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 98cm.
  • Ramp/Slope View
    • The ramp/slope is located on the left as you exit leading to the car park.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on the left going up the ramp.
    • The ramp does not have resting areas.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located on the right as you exit leading to the car park.
    • There is/are 4 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 15cm.
    • The depth of the step(s) is/are between 30cm and 45cm.
    • There is not a/are not handrail(s) at the step(s).

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the services leading from the car park.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Moto'.
    • There is ramped/sloped or stepped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 140cm.
    • There is a small lip on the threshold of this entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 94cm.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 98cm.
  • Ramp/Slope View
    • The ramp/slope is located on the right as you face the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on the left going up the ramp.
    • The ramp does not have resting areas.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located on the left as you face the main entrance.
    • There is/are 4 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The depth of the step(s) is/are between 30cm and 45cm.
    • There is not a/are not handrail(s) at the step(s).
  • Comments View
    • The Main Entrance/Exit can be used by users requiring the use of the automatic doors.

Getting Around

  • Access and Circulation View
    • There is step-free access throughout the building.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is good colour contrast between the walls and floor in the majority of walkways.
    • The lighting levels are varied.
    • Music is played everywhere.
    • The cash machine(s) is/are located in the main walkway between WHSmith and the toilets.
    • The controls/screen heights of the cash machine(s) vary between 90cm and 140cm.
    • There are hand sanitisers in the building.
    • The height of the hand sanitiser(s) is/are 98cm.
  • Signage View
    • There is directional signage, overhead written signage and overhead pictorial signage available.
    • The colour, design and typeface of signs is consistent throughout the building.

Seating Area (Food Court)

  • The seating area is located on the left as you enter from the main entrance.
  • There is step-free access to the seating area.
  • There is sufficient space for a wheelchair user to use the seating area.
  • In this area there are tables and chairs without armrests available.
  • Chairs are not permanently fixed to the floor.
  • Tables are not permanently fixed to the floor.
  • The distance between the floor and the underside of the lowest table is 72cm.
  • The distance between the floor and the underside of the highest table is 74cm.
  • The standard height for the underside of tables is 72cm.
  • Music is played everywhere.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • Lighting levels are varied.
  • There is a/are hand sanitiser(s) in this area.
  • The height of the hand sanitiser(s) is/are 98cm.

Seating Area (Outside Seating)

  • The seating area is located outside the main entrance to the far left as you face the entrance.
  • There is step-free access to the seating area.
  • There is sufficient space for a wheelchair user to use the seating area.
  • In this area there are picnic tables with fixed seating available.
  • All chairs are fixed to tables and the floor.
  • Tables are not permanently fixed to the floor.
  • Lighting levels are varied.

Entrance (Northbound Link Bridge)

  • Entrance View
    • This information is for the entrance located at the end of the corridor in the Northbound services.
    • The entrance area/door is not clearly signed.
    • There is step-free access at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 140cm.

Stairs (Northbound to Southbound Link Bridge)

  • The stairs are located at the rear of the main corridor leading from the main entrance.
  • All floors are accessible by these stairs.
  • There are 21 steps between floors.
  • The height of the steps are between the recommended 15cm and 18cm.
  • The depth of the steps are between the recommended 30cm and 45cm.
  • The steps are not clearly marked.
  • There is a/are handrail(s) at the steps.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities/services are provided on landings.
  • The lighting levels at the steps are moderate to good.

Lift (Northbound to Southbound Link Bridge)

  • The lift is located at the rear of the main corridor leading from the main entrance.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 65m from the Northbound Main Entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G and 1.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The width of the door opening is 90cm.
  • The dimensions of the lift are 90cm x 170cm.
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing assistance emergency alarm system in the lift.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are moderate to good.
  • There is a/are similar lift(s) available.

Link Bridge (Northbound and Southbound)

  • Access and Circulation View
    • The link bridge is internal.
    • There is step free access, via lift, to the bridge.
    • There is step-free access along the bridge.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is good colour contrast between the walls and floor in the majority of walkways.
    • The lighting levels are moderate to good.

Lift (Southbound to Northbound Link Bridge and Standard Toilets Southbound)

  • The lift is located at the end of the corridor leading from the Southbound Services.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 65m from the Southbound Main Entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G,1 and 2.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The width of the door opening is 80cm.
  • The dimensions of the lift are 80cm x 125cm.
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing assistance emergency alarm system in the lift.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are moderate to good.
  • There is a/are similar lift(s) available.

Stairs (Southbound to Northbound Link Bridge and Standard Southbound Toilets)

  • The stairs are located at the rear of the southbound services opposite the accessible toilet.
  • All floors are accessible by these stairs.
  • The floors which are accessible by stairs are G,1 and 2.
  • There are 20 steps between floors.
  • The height of the steps are between the recommended 15cm and 18cm.
  • The depth of the steps are between the recommended 30cm and 45cm.
  • The steps are not clearly marked.
  • There is a/are handrail(s) at the steps.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.

Accessible Toilet (Right Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • This accessible toilet is located to the left as you enter from the main entrance.
    • This accessible toilet is approximately 45m from the main entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from WHSmith.
    • There is pictorial and written text signage on or near the toilet door.
    • The signage says 'Accessible Toilet'.
    • The contrast between the external door(s) and wall(s) is good.
    • The door(s) open(s) outwards.
    • The door(s) is/are easy to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet opening is 101cm.
    • The contrast between the internal door(s) and wall(s) is fair.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door(s) is good.
  • Toilet Features View
    • The dimensions of the accessible toilet are 141cm x 281cm.
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • The lighting is activated by a sensor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 77cm.
    • The transfer space is obstructed by a waste disposal bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is poor.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • There is an emergency pull cord alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and nappy/incontinence items bin disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a colostomy bag shelf next to the toilet.
    • The toilet has a wall which acts as a backrest.
    • There is a lid attached to the toilet seat.
    • The height of the toilet seat above floor level is 48cm.
    • The toilet seat contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The contrast between the toilet roll holder and the wall is good.
    • There is a wash basin.
    • The wash basin and tap(s) cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are no vertical wall-mounted grab rails at the wash basin.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser cannot be reached from seated on the toilet.
    • The height of the wall fixed soap dispenser is 90cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The contrast between the hand dryer and the wall is poor.
    • There is not a hand sanitiser.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby changing table available.
    • The height of the baby changing table is 94cm.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female toilet is located to the left as you enter from the main entrance.
    • There is step-free access into the toilet(s).
    • The toilet(s) is/are approximately 48m from the main entrance.
    • There is pictorial signage on or near the toilet entrance.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 88cm.
    • The height of the lowered wash basin is 72cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are moderate to good.
    • The lighting is activated by a sensor.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 114cm.
  • Toilet Facilities 2 View
    • The male toilet is located to the left as you enter from the main entrance.
    • There is step-free access into the toilet(s).
    • The toilet(s) is/are approximately 40m from the main entrance.
    • There is pictorial signage on or near the toilet entrance.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 84cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are moderate to good.
    • The lighting is activated by a sensor.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 110cm.

Parent and Baby Room

  • The parent and baby room is located to the left as you enter from the main entrance immediately after WHSmith and before the link bridge to the southbound side.
  • The parent and baby room is approximately 45m from the main entrance.
  • There is step-free access into the parent and baby room.
  • There is pictorial signage on or near the parent and baby room door.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are easy to open.
  • The width of the door opening is 101cm.
  • The contrast between the external door(s) and wall(s) is good.
  • The contrast between the internal door(s) and wall(s) is poor.
  • The baby changing table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby changing table is not height adjustable.
  • The height of the baby changing table once extended is 91cm.
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 91cm.
  • The wash basin tap type is twist/turn.
  • There is a/are chair(s) in the parent and baby room.
  • There is a chair with armrests on both sides.
  • There is a toilet in the parent and baby room.
  • There is not a red flashing fire alarm beacon within the room.
  • The lighting levels are moderate to good.
  • The lighting is activated by a sensor.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 127cm.

Standard Shower

  • The shower facilities are located in the standard male and female toilets.
  • The shower facilities are approximately 50m from the main entrance.
  • There is step-free access to the shower facilities.
  • There is pictorial signage on or near the shower door.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 82cm.
  • The contrast between the external door(s) and wall(s) is poor.
  • The contrast between the internal door(s) and wall(s) is good.
  • The lighting levels are moderate to good.
  • The lighting is activated by a sensor.
  • As you enter the shower room there is a sink ahead that is 93cm in height with push button taps.
    On the left and right there are shower cubicles accessed via 2 steps that are 20cm in height and well marked out.
    Each shower cubicle has a door that opens toward you and is 64cm in width.
    The shower controls are 120cm to the push button.

Emergency Evacuation Procedure

  • There is an audio alarm for emergencies.
  • Fire wardens/marshals are available on site.
  • There is not a/are not internal refuge point(s).
  • People exit the building using the fire exits or main entrance.
  • There is an external emergency meeting point.
  • The external emergency meeting point is located in the main car park.