Access Guide
Petrol Station Summary
- This petrol station is open 24 hours.
- There is a member of staff available for help and assistance.
- There is not a team member trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available.
- There is not a portable hearing assistance system.
- Payment at the petrol station during the day can be made in the shop.
- Payment at the petrol station during the night can be made in the shop.
- For the M6 - Hilton Park Services - Southbound - Moto AccessAble Access Guide please click here (new tab).
Getting Here
- The motorway services are located directly off the M6 between Junction 10A and 11.
Cannock is to the north and Birmingham is to the south.
There are close links to the M5 and M6 (Toll). - There is signage along the motorway indicating the distance to the services.
- The southbound car park has 7 Blue Badge parking bays, 2 ecotricity electric charging points, 12 Tesla electric charging points and a number of standard parking bays.
- Additional parking is available outside the hotel.
- There is ample coach parking available at the services.
Petrol Station Forecourt
- Staff are able to provide assistance at the pumps.
- Please signal the shop and a member of staff will assist should you need it.
- It is not possible to pay at the pump.
- The height of the fuel pump nozzle slot is 120cm.
Outside Access (Shop)
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Entrance
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- This information is for the entrance located at the front of the shop leading from the forecourt.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Shop'.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 88cm.
- There is a small lip on the threshold of this entrance, with a height of 2cm or below.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 98cm.
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Ramp/Slope
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- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
Shop
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Circulation
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- The majority of aisle widths are 150cm+.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is good colour contrast between the walls and floor in the majority of walkways.
- The lighting levels are varied.
- Music is played everywhere.
- There are hand sanitisers.
- The height of the hand sanitiser(s) is/are 98cm.
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Till(s)
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- The till(s) is/are located ahead to the rear as you enter.
- There is step-free access to the till(s).
- There is a clear unobstructed route to the till(s).
- The till(s) is/are clearly signed.
- There are windows, TVs, glazed screens or mirrors at/behind the till(s).
- The till(s) is not/are not placed in front of a plain background.
- The lighting levels at the till(s) are good.
- The chip & pin card machines are accessible from the till(s).
- There is not a cashback option at the till(s).
- The height of the till(s) is/are 98cm.
- There is not a lowered section at the till(s).
- There is a hearing assistance system at the till(s).
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are not trained to use the hearing assistance system.
- The hearing assistance system was not tested at the time of the survey.
Eating / Drinking (Costa)
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Service and Menus
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- There is a counter where food and drink can be ordered.
- Please order and pay and then wait to be called for your order.
- Menu types include; written wall menus and picture wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is Hot and cold snacks.
- Plastic/takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are not available.
- Music is played everywhere.
- There is a hearing assistance system .
- The system is a fixed loop.
- The hearing assistance system is located at the counter.
- The hearing assistance system is signed.
- Staff are not trained to use the hearing assistance system.
- The hearing assistance system was not tested at the time of the survey.
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Service Counter
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- The height of the counter is 92cm.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 72cm.
- There is not a clear knee recess beneath the lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is not a moveable card machine available for payment.
Accessible Toilet
- Accessible toilet facilities are not available.
Standard Toilet(s)
- Standard toilet facilities are available.
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Toilet Facilities
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- The shared toilet is located ahead to the left as you enter the shop.
- There is step-free access into the toilet(s).
- The toilet(s) is/are approximately 8m from the shop entrance.
- There is pictorial signage on or near the toilet entrance.
- The contrast between the external toilet door(s) and wall(s) is good.
- The contrast between the internal toilet door(s) and wall(s) is poor.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 86cm.
- The wash basin(s) tap type is push.
- Lighting levels are low to moderate.
- The lighting is activated by a sensor.
- There is not a hand sanitiser.