Access Guide
Summary
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Getting Help and Assistance
View
- This venue is open 24 hours.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are not trained to use the hearing assistance system.
- The hearing assistance system was not tested at the time of the survey.
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Access
View
- Costa is located ahead to the right as you enter from the main entrance, next to Greggs and Burger King.
- There is step-free access to Costa.
- The entrance area is clearly signed.
- The entrance area is 145cm in width and the exit area is 115cm.
- For the M6 - Hilton Park Services - Southbound - Moto AccessAble Access Guide please click here (new tab).
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Toilet Facilities
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- The Changing Places facility is located at the rear of the main corridor leading from the main entrance.
- Accessible toilet facilities are located at the rear of the main corridor leading from the main entrance.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
View
- There is a counter where food and drink can be ordered and full table service available via online app.
- Please order and pay at the counter to the left and then collect your order from the counter to the right.
The Moto Order and Collect app can also be used to place orders. - Staff can bring food and/or drinks to tables.
- Menu types include; written wall menus, online menus and picture wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold meals and snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are not available.
- Music is played everywhere.
- There is a hearing assistance system .
- The system is a fixed loop.
- The hearing assistance system is located on the counter to the left where you order and pay.
- The hearing assistance system is signed.
- Staff are not trained to use the hearing assistance system.
- The hearing assistance system was not tested at the time of the survey.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 98cm.
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Self-Service Touchscreens
View
- Self-service touchscreens are not available for ordering.
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Service Counter
View
- The height of the counter is 95cm.
- There is not a lowered section of the counter.
- There is not a clear knee recess beneath the lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
- The lighting levels are good.
Seating Area (Food Court)
- The seating area is located ahead to the right as you enter from the main entrance opposite WHSmith and the main food outlets.
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are chairs without armrests, tables and bench seats available.
- Some chairs are fixed to the floor.
- Some tables are fixed to the floor.
- The distance between the floor and the underside of the lowest table is 72cm.
- The distance between the floor and the underside of the highest table is 74cm.
- The standard height for the underside of tables is 72cm.
- Music is played everywhere.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- Lighting levels are varied.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 98cm.