Access Guide
Summary
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Getting Help and Assistance
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- Please contact the venue for opening times.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 14/03/2023.
- The hearing assistance system was not working at the time of testing.
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Access
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- Burger King is located on the ground floor, to the left after you enter the services.
- There is step-free access to Burger King.
- The entrance area is clearly signed.
- For the M6 - Knutsford Services - Southbound - Moto AccessAble Access Guide please click here (new tab).
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Toilet Facilities
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- Accessible toilet facilities are located on the ground floor, to the right after you enter the services.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
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- There is a food and drink ordering touchscreen, a counter where food and drink can be ordered and full table service available via online app.
- Food is either ordered from the counter or the self-service touchscreens and collected from the counter.
Customers are either notified by staff or on a tv screen. - Staff can bring food and/or drinks to tables.
- Menu types include; picture wall menus, menu boards and online menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is fast food.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- Music is played everywhere.
- There is a hearing assistance system.
- The system is a fixed loop.
- The hearing assistance system is located at the till points.
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Self-Service Touchscreens
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- Self-service touchscreens are available for ordering.
- The touchscreens are 120cm to 180cm from the floor.
- There is a button which will condense the screen content.
- The height of the button is 72cm from the floor.
- Once condensed the touchscreen heights are 120cm to 149cm from the floor.
- The lowest height of the touchscreen card machines is 60cm.
- The touchscreens do not have tent cards which you can use to get food and drink delivered to tables.
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Service Counter
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- The height of the counter is 95cm.
- There is not a lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
Seating Area
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are tables and chairs without armrests available.
- Chairs are not permanently fixed to the floor.
- Tables are not permanently fixed to the floor.
- The standard height for the underside of tables is 73cm.
- Music is played everywhere.
Seating Area (Outside Seating)
- The seating area is located to the left side of the services building.
- There is ramped/sloped access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are tables, bench seats and chairs with armrests available.
- Chairs are not permanently fixed to the floor.
- Tables are not permanently fixed to the floor.
- The distance between the floor and the underside of the lowest table is 70cm.
- The distance between the floor and the underside of the highest table is 74cm.
- The seating can be accessed from the main internal seating or the car parking area. The exit to the seating is via a single door which opens both ways, is heavy and measures 99cm wide. This exit can be seen in photograph 4.