You are on Summary. Skip to the next section.

Summary

Collapse all Expand all

• Getting Help and Assistance View
  • This motorway services is open 24 hours.
  • There is a member of staff available for help and assistance.
  • There are staff available at WHSmith that can provide assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • Water bowls for assistance dogs are available.
  • There is a portable hearing assistance system.
  • Staff are trained to use the hearing assistance system.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• Services Available View
  • The following services are available here; a petrol station, electric car charging points, cash machines and free WiFi.
• Toilets and Changing Facilities Available View
  • The following facilities are available here; shower facilities, standard toilets, baby changing facilities and an accessible toilet.
  • For detailed information on the toilets available please click here (new tab).
  • The Virtual Access Guide below shows the route from the Blue Badge parking bays to the accessible toilet, please click the link below.
  • For a Virtual Route Guide to the toilet facilities please click here (new tab).
  • There is an assistance dog toilet or toileting area at the venue/nearby.
  • The assistance dog toilet or toileting area is located in the dog walkers area.
• Shops View
  • The following shops are available here; M&S Simply Food and WHSmith.
  • For the M&S Simply Food AccessAble Access Guide please click here (new tab).
  • For the WHSmith AccessAble Access Guide please click here (new tab).
• Catering Facilities View
  • The following catering facilities are available here; Burger King, Costa, Greggs and West Cornwall Pasty.
  • For the Burger King AccessAble Access Guide please click here (new tab).
  • For the Costa AccessAble Access Guide please click here (new tab).
  • For the Costa Link Bridge AccessAble Access Guide please click here (new tab).
  • For the Greggs AccessAble Access Guide please click here (new tab).
  • For the West Cornwall Pasty Co AccessAble Access Guide please click here (new tab).
• Adjoining Motorway Services View
  • There is an adjoining motorway services building which can be accessed via an internal bridge.
  • The following services are available at the adjoining motorway services; accommodation, a petrol station, electric car charging points, cash machines and free WiFi.
  • The following facilities are available at the adjoining motorway services; a Changing Places facility, an accessible toilet, standard toilets, baby changing facilities and shower facilities.
  • For the M6 - Knutsford Services - Northbound - Moto AccessAble Access Guide please click here (new tab).

You are on Getting Here. Skip to the next section.

Getting Here

• The services are located off the M6 Southbound between Junction 18 and 19.
• There is signage along the motorway indicating the distance to the services.
• There is Blue Badge bays, parent and child bays, standard parking bays and electric vehicle charging points available.
• There are 2 Blue Badge parking spaces at the front of the forecourt shop at the petrol station.
• There is coach parking at the far side of the service station, there are 9 spaces available.

You are on Emergency Evacuation Procedure. Skip to the next section.

Emergency Evacuation Procedure

You are on Petrol Station. Skip to the next section.

Petrol Station

• The following services/facilities are available at the petrol station; standard parking bays, a cash machine, Blue Badge parking bays and accessible and standard toilet facilities.
• For detailed information on the petrol station please click here (new tab).

You are on Parking. Skip to the next section.

Parking

Collapse all Expand all

• Parking View
  • The car park is located at the front of the venue.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park surface is tarmac.
  • There is lighting in the car park.
  • Clearly marked/signposted parent and child parking bays are available.
  • All parking spaces are provided on a first come first served basis.
  • Additional parking is available outside the petrol station.
• Blue Badge Parking View
  • There is a/are Blue Badge parking bay(s) available.
  • There is not signage available to direct users to the Blue Badge parking bays.
  • There is/are 4 designated Blue Badge parking bay(s) within the car park.
  • The Blue Badge bay(s) is/are clearly marked.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 480cm.
  • The Blue Badge parking bays have a marked zone to one side and the rear.
  • The marked zones around the Blue Badge parking bay(s) have not got at least the recommended width of 120cm.
  • The hatched zone to the left side is 100cm wide.
• Paying View
  • Parking charges apply after a limited time.
  • Free parking for all users is limited to 2 hours.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located around the edges of the car park.
  • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
  • Payment for parking charges is made over the phone and via an app/online.
  • To see the parking charges please click here (opens new tab).
  • To pay please visit www.paybyphone.co.uk or call 0330 400 7275.
    Please quote the location number; 2447.
• Access from the Car Park View
  • Pedestrian walkways are available in the car park.
  • The surface on the pedestrian walkways is tarmac.
  • There is a pedestrian crossing between the designated Blue Badge parking bay(s) and the building.
  • The pedestrian crossing is level (flush) with the Blue Badge parking bay(s) and is level with the approach to the building.
  • The nearest designated Blue Badge parking bay is approximately 15m from the entrance.
  • The entrance is clearly visible from the Blue Badge parking bay(s).

You are on Electric Vehicle Charging Points (Gridserve). Skip to the next section.

Electric Vehicle Charging Points (Gridserve)

Collapse all Expand all

• Standard Electric Vehicle Charging Point(s) View
  • There is a/are electric vehicle charging point(s) available.
  • The provider of the charging point(s) is Gridserve.
  • The electric vehicle charging point(s) is/are located to the right of the services main entrance.
  • Staff are able to provide assistance with the electric vehicle charging points.
  • A member of staff can be notified at the WHSmith counter.
  • There is/are 4 electric vehicle charging point(s).
  • The electric vehicle charging bay(s) is/are clearly marked and signposted.
  • The dimensions of the electric vehicle charging bay(s) surveyed are 460cm x 500cm.
  • The charging point(s) is/are located to the rear as you approach the bay(s).
  • The height of the electric vehicle charging point controls/screen is 136cm.
  • The height of the electric vehicle charging point nozzle slot is 129cm.
  • The charging point(s) require tap and pay (contactless payment).
  • Parking charges apply for all users (including Blue Badge holders).
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment for charging is made at the charging point(s).
• Blue Badge Electric Vehicle Charging Point(s) View
  • There is not a/are not designated electric vehicle charging point(s) available for Blue Badge holders.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located at the front of the services.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Moto'.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 165cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 90cm from floor level.
  • The door(s) is/are double width.
  • The width of the door opening is 194cm.
  • There is a/are hand sanitiser(s) in this area.
  • The height of the hand sanitiser(s) is/are 100cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.

You are on Outside Access (Rear Access). Skip to the next section.

Outside Access (Rear Access)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located at the rear of the building.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Moto'.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (towards you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 83cm from floor level.
  • The door(s) is/are double width.
  • The width of the door opening is 172cm.
  • There is a small lip on the threshold of this entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 75cm from floor level.
  • The door(s) is/are double width.
  • The door(s) is/are easy to open.
  • The width of the door opening is 172cm.

You are on Getting Around. Skip to the next section.

Getting Around

Collapse all Expand all

• Access and Circulation View
  • There is step-free access throughout the building via lift(s).
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is good colour contrast between the walls and floor in the majority of walkways.
  • The lighting levels are moderate to good.
  • Music is played everywhere.
  • The cash machine(s) is/are located ahead as you enter the services.
  • The controls/screen heights of the cash machine(s) vary between 80cm and 140cm.
  • There are hand sanitisers in the building.
  • The height of the hand sanitiser(s) is/are 100cm.
• Signage View
  • There is directional signage, signage for the shop(s)/restaurant(s) and overhead written signage available.
  • The colour, design and typeface of signs is consistent throughout the building.

You are on Ramp(s) / Slope(s) and Step(s) (Outside Seating). Skip to the next section.

Ramp(s) / Slope(s) and Step(s) (Outside Seating)

Collapse all Expand all

• Ramp / Slope View
  • There is a ramp/slope located leading from the car park and the service station.
  • The ramp/slope is used to access outside seating.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.

You are on Seating Area. Skip to the next section.

Seating Area

• There is step-free access to the seating area.
• There is sufficient space for a wheelchair user to use the seating area.
• In this area there are tables and chairs without armrests available.
• Chairs are not permanently fixed to the floor.
• Tables are not permanently fixed to the floor.
• The standard height for the underside of tables is 73cm.
• Music is played everywhere.

You are on Seating Area (Outside Seating). Skip to the next section.

Seating Area (Outside Seating)

• The seating area is located to the left side of the services building.
• There is ramped/sloped access to the seating area.
• There is sufficient space for a wheelchair user to use the seating area.
• In this area there are tables, bench seats and chairs with armrests available.
• Chairs are not permanently fixed to the floor.
• Tables are not permanently fixed to the floor.
• The distance between the floor and the underside of the lowest table is 70cm.
• The distance between the floor and the underside of the highest table is 74cm.
• The seating can be accessed from the main internal seating or the car parking area. The exit to the seating is via a single door which opens both ways, is heavy and measures 99cm wide. This exit can be seen in photograph 4.

You are on Link Bridge (Northbound and Southbound Services). Skip to the next section.

Link Bridge (Northbound and Southbound Services)

Collapse all Expand all

• Access and Circulation View
  • The link bridge is internal.
  • There is step free access, via lift, to the bridge.
  • There is step-free access along the bridge.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is good colour contrast between the walls and floor in all walkways.
  • The lighting levels are moderate to good.
  • Music is played everywhere.
• Signage View
  • Wayfinding signage is provided.
  • There is written and pictorial signage available throughout.
  • The colour, design and typeface of signs is consistent throughout the building.
• Services and Facilities View
  • The following services are available on the link bridge; free WiFi.
  • The following shops are available on the link bridge; M&S Simply Food.
  • The following catering facilities are available on the link bridge; Greggs and Costa Coffee.

You are on Stairs. Skip to the next section.

Stairs

• The stairs are located to the right as you enter the services.
• All floors are accessible by these stairs.
• There are 24 steps between floors.
• The height of the steps are between the recommended 15cm and 18cm.
• The depth of the steps are not between the recommended 30cm and 45cm.
• The depth of the steps are 25cm.
• The steps are clearly marked.
• There is a/are handrail(s) at the steps.
• The steps have a handrail on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do extend horizontally beyond the first and last steps.
• There is a second lower handrail.
• There is a landing.
• Clear signs indicating the facilities/services are provided on landings.
• The lighting levels at the steps are good.

You are on Lift. Skip to the next section.

Lift

• The lift is located on the right as you enter the services.
• Signs indicating the location of the lift are clearly visible from the entrance.
• The lift is approximately 20m from the entrance.
• The lift is a platform lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are G and 1.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is fair.
• The colour contrast between the external lift control plate and the wall is fair.
• The width of the door opening is 89cm.
• The dimensions of the lift are 98cm x 153cm.
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing assistance emergency alarm system in the lift.
• The lift does not have Braille markings.
• The lift does not have tactile markings.
• The lighting levels in the lift are low to moderate.
• There is a/are similar lift(s) available.
• There is a similar lift in the northbound services.

You are on Accessible Toilet (Right Transfer). Skip to the next section.

Accessible Toilet (Right Transfer)

• Accessible toilet facilities are available.

Collapse all Expand all

• Location and Access View
  • This accessible toilet is located on the ground floor, to the right after you enter the services.
  • This accessible toilet is approximately 22m from the entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from staff in WHSmith.
  • There is pictorial and written text signage on or near the toilet door.
  • The signage says 'Not Every Disability is Visible'.
  • The contrast between the external door(s) and wall(s) is good.
  • The door(s) open(s) outwards.
  • The door(s) may be difficult to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 88cm.
  • The contrast between the internal door(s) and wall(s) is good.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 150cm x 170cm.
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • The lighting is permanent.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 88cm.
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is poor.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency pull cord alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and nappy/incontinence items bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 137cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a colostomy bag shelf next to the toilet.
  • The toilet has a wall which acts as a backrest.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 48cm.
  • The toilet seat contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 112cm.
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser can be reached from seated on the toilet.
  • The height of the wall fixed soap dispenser is 80cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the hand dryer and the wall is good.
  • There is not a hand sanitiser.

You are on Standard Toilet(s) (Right). Skip to the next section.

Standard Toilet(s) (Right)

• Standard toilet facilities are available.

Collapse all Expand all

• Toilet Facilities View
  • The female and male toilets are located on the ground floor, to the right after you enter the services.
  • There is step-free access into the toilet(s).
  • The toilet(s) is/are approximately 24m from the entrance.
  • There is pictorial signage on or near the toilet entrance.
  • The contrast between the internal toilet door(s) and wall(s) is good.
  • It was not possible to access the male toilet.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 89cm.
  • The wash basin(s) tap type is push.
  • Lighting levels are good.
  • The lighting is permanent.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 119cm.

You are on Step(s) (Left Standard Female and Male Toilets). Skip to the next section.

Step(s) (Left Standard Female and Male Toilets)

• There is a/are step(s) located on the ground floor, to the left after you enter the services.
• The step(s) is/are used to access the standard female and male toilets.
• There is/are 3 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The height of the step(s) is/are 18cm.
• The depth of the step(s) is/are between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on the right going up the step(s).
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are good.

You are on Standard Toilet(s) (Left). Skip to the next section.

Standard Toilet(s) (Left)

• Standard toilet facilities are available.

Collapse all Expand all

• Toilet Facilities View
  • The female and male toilets are located on the ground floor, to the left after you enter the services.
  • There is step-free access into the toilet(s).
  • The toilet(s) is/are approximately 20m from the entrance.
  • There is pictorial signage on or near the toilet entrance.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 86cm.
  • The wash basin(s) tap type is push.
  • Lighting levels are moderate to good.
  • The lighting is permanent.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 98cm.

You are on Parent and Baby Room. Skip to the next section.

Parent and Baby Room

• The parent and baby room is located on the ground floor, to the right after you enter the services.
• The parent and baby room is approximately 22m from the entrance.
• There is step-free access into the parent and baby room.
• There is pictorial signage on or near the parent and baby room door.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are easy to open.
• The width of the door opening is 78cm.
• The contrast between the external door(s) and wall(s) is good.
• The contrast between the internal door(s) and wall(s) is good.
• The baby changing table is set against the wall, permanently fixed at 75cm from the floor.
• The baby changing table is not height adjustable.
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 74cm.
• The wash basin tap type is lever.
• There is a/are chair(s) in the parent and baby room.
• There is not a chair with armrests on both sides.
• There is not a toilet in the parent and baby room.
• There is not a red flashing fire alarm beacon within the room.
• The lighting levels are moderate to good.
• The lighting is permanent.
• There is a hand sanitiser.
• The height of the hand sanitiser is 125cm.

You are on Standard Shower. Skip to the next section.

Standard Shower

• The shower facilities are located within the left standard toilets.
• The shower facilities are approximately 20m from the entrance.
• There is stepped access to the shower facilities.
• There is pictorial signage on or near the shower door.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are easy to open.
• The width of the door opening is 88cm.
• The contrast between the external door(s) and wall(s) is fair.
• The contrast between the internal door(s) and wall(s) is fair.
• The lighting levels are moderate to good.
• The lighting is permanent.
• There is a deep step to enter the shower cubicle.