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M6 - Knutsford Services - Northbound - Moto

M6 Junction 18/19, Northwich Road, Knutsford, Cheshire, WA16 0TL

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Access Guide

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Summary

Getting Here

  • The services are located off the M6 Northbound between Junction 18 and 19.
  • There is signage along the motorway indicating the distance to the services.
  • There is parking available with Blue Badge parking spaces and electric charging points.
  • There is parking available at the petrol station.

Emergency Evacuation Procedure

Petrol Station

Parking

  • Parking View
    • The car park is located to the front and side of the venue.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park surface is tarmac.
    • There is lighting in the car park.
    • Clearly marked/signposted parent and child parking bays are available.
    • All parking spaces are provided on a first come first served basis.
    • Additional parking is available outside the petrol station.
  • Blue Badge Parking View
    • There is a/are Blue Badge parking bay(s) available.
    • There is signage available to direct users to the Blue Badge parking bays.
    • There is/are 5 designated Blue Badge parking bay(s) within the car park.
    • The Blue Badge bay(s) is/are clearly marked.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 450cm.
    • The Blue Badge parking bays have a marked zone to both sides and rear.
    • The marked zones around the Blue Badge parking bay(s) have at least the recommended width of 120cm.
  • Paying View
    • Parking charges apply after a limited time.
    • Free parking for all users is limited to 2 hours.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located around the edges of the car park.
    • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
    • Payment for parking charges is made over the phone and via an app/online.
    • To see the parking charges please click here (opens new tab).
    • To pay please visit www.paybyphone.co.uk or call 0330 400 7275.
      Please quote the location number; 2446.
  • Access from the Car Park View
    • Pedestrian walkways are available in the car park.
    • The surface on the pedestrian walkways is tarmac.
    • The nearest designated Blue Badge parking bay is approximately 20m from the entrance.
    • The entrance is clearly visible from the Blue Badge parking bay(s).

Electric Vehicle Charging Points (Gridserve)

  • Standard Electric Vehicle Charging Point(s) View
    • There is a/are electric vehicle charging point(s) available.
    • The electric vehicle charging point(s) is/are located to the right of the main services entrance.
    • Staff are able to provide assistance with the electric vehicle charging points.
    • Staff can be notified via an app or by going to the WHSmith store inside the building.
    • There is/are 2 electric vehicle charging point(s).
    • The electric vehicle charging bay(s) is/are clearly marked.
    • The dimensions of the electric vehicle charging bay(s) surveyed are 400cm x 450cm.
    • The charging point(s) is/are located to the rear as you approach the bay(s).
    • The height range of the electric vehicle charging point controls/screen is 120cm to 132cm.
    • The height of the electric vehicle charging point nozzle slot is 130cm.
    • The charging point(s) require tap and pay (contactless payment).
    • Parking charges apply for all users (including Blue Badge holders).
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment for charging is made at the charging point(s).
  • Blue Badge Electric Vehicle Charging Point(s) View
    • There is not a/are not designated electric vehicle charging point(s) available for Blue Badge holders.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the services building.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Welcome to Moto (at the side) and COSTA (overhead)'.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 180cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically (towards you).
    • The automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 80cm from floor level.
    • The door(s) is/are double width.
    • The width of the door opening is 158cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is steep.

Outside Access (Rear Entrance)

  • Entrance View
    • This information is for the entrance located at the rear of the building.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'COSTA'.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) both ways.
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 132cm.
    • There is a small lip on the threshold of this entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 132cm.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 105cm.

Getting Around

  • Access and Circulation View
    • There is step-free access throughout the building via lift(s).
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is good colour contrast between the walls and floor in all walkways.
    • The lighting levels are moderate to good.
    • Music is played everywhere.
    • The cash machine(s) is/are located ahead to the left as you enter the services.
    • The controls/screen heights of the cash machine(s) vary between 80cm and 140cm.
    • There are hand sanitisers in the building.
    • The height of the hand sanitiser(s) is/are 105cm.
    • The hand sanitisers are touch free hand sanitisers.
  • Signage View
    • There is directional signage, signage for the shop(s)/restaurant(s) and overhead written signage available.
    • The colour, design and typeface of signs is consistent throughout the building.

Seating Area (Internal)

  • The seating area is located around to the left as you enter.
  • There is step-free access to the seating area.
  • There is sufficient space for a wheelchair user to use the seating area.
  • In this area there are high stools, bench seats, tables, chairs without armrests and high tables available.
  • Some chairs are fixed to the floor.
  • Tables are not permanently fixed to the floor.
  • The standard height for the underside of tables is 72cm.
  • The surface height of the highest table is 90cm.
  • Music is played everywhere.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • Lighting levels are good.

Seating Area (Outside)

  • The seating area is located at the left side of the services.
  • There is step-free access to the seating area.
  • There is sufficient space for a wheelchair user to use the seating area.
  • In this area there are picnic tables with fixed seating available.
  • Chairs are not permanently fixed to the floor.
  • Tables are not permanently fixed to the floor.
  • The standard height for the underside of tables is 70cm.
  • There is also additional outdoor seating at the rear of the services that was not set up at my time of visit 12 04 2022.

Ramp(s) or Slope(s) (Ouside Seating Rear)

  • There is a ramp/slope located beyond the door to the rear outside seating area.
  • The ramp/slope is used to access the rear outside seating area.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.

Seating Area (Outside Rear)

  • The seating area is located at the rear of the building.
  • There is ramped/sloped access to the seating area.
  • There is sufficient space for a wheelchair user to use the seating area.
  • In this area there are tables and chairs with armrests available.
  • Chairs are not permanently fixed to the floor.
  • Tables are not permanently fixed to the floor.
  • The standard height for the underside of tables is 71cm.
  • Lighting levels are good.
  • Access to the additional seating area is via a door at the right rear of the inside seating area.

Link Bridge (Northbound and Southbound Services)

  • Access and Circulation View
    • The link bridge is internal.
    • There is step free access, via lift, to the bridge.
    • There is step-free access along the bridge.
    • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is good colour contrast between the walls and floor in all walkways.
    • The lighting levels are moderate to good.
    • Music is played everywhere.
  • Signage View
    • Wayfinding signage is provided.
    • There is written and pictorial signage available throughout.
    • The colour, design and typeface of signs is consistent throughout the building.
  • Services and Facilities View
    • The following services are available on the link bridge; free WiFi.
    • The following shops are available on the link bridge; M&S Simply Food.
    • The following catering facilities are available on the link bridge; Greggs and Costa Coffee.

Stairs

  • The stairs are located ahead as you enter the services.
  • All floors are accessible by these stairs.
  • There are 24 steps between floors.
  • The height of the steps are between the recommended 15cm and 18cm.
  • The depth of the steps are not between the recommended 30cm and 45cm.
  • The depth of the steps are 28cm.
  • The steps are not clearly marked.
  • There is a/are handrail(s) at the steps.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a second lower handrail.
  • There is a landing.
  • Clear signs indicating the facilities/services are provided on landings.
  • The lighting levels at the steps are moderate to good.

Lift

  • The lift is located on the right as you enter the services building.
  • The lift is clearly visible from the entrance.
  • The lift is approximately 17m from the entrance.
  • The lift is a platform lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G and 1.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is fair.
  • The colour contrast between the external lift control plate and the wall is fair.
  • The width of the door opening is 89cm.
  • The dimensions of the lift are 98cm x 153cm.
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing assistance emergency alarm system in the lift.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • The lighting levels in the lift are moderate to good.
  • There is a/are similar lift(s) available.
  • There is a similar lift in the southbound services.

Changing Places

  • Location and Access View
    • The facility is located on the ground floor, ahead and to the left after you enter the services.
    • The facility is approximately 35m from the entrance.
    • The facility is in addition to standard and accessible toilets.
    • The facility is located close to other managed facilities (e.g. reception or service counter).
    • There is level access into the facility.
    • The facility surveyed is for the sole use of disabled people.
    • The contrast between the external door(s) and wall(s) is good.
    • The contrast between the internal door(s) and wall(s) is good.
    • You do need a key for the facility.
    • The key is a radar key.
    • The key can be obtained from staff in WHSmith.
    • There is a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
    • There is pictorial signage on or near the door.
    • The door(s) open(s) outwards.
    • The door(s) is/are easy to open.
    • The door is locked by a locking handle.
    • The door has a horizontal grab rail.
    • The width of the door opening is 98cm.
    • The dimensions of the facility are 303cm x 415cm.
    • The ceiling height is at a minimum of 2.4m.
    • There is a clear 200cm x 180cm manoeuvring space in the facility.
    • The facility has a non-slip floor.
    • The contrast between the walls and floor is good.
  • Toilet Details View
    • The facility toilet has a transfer space on both sides.
    • The transfer space on the right as you face the toilet is 226cm.
    • The transfer space on the left as you face the toilet is 134cm.
    • Dropdown rails are provided.
    • As you face the toilet the dropdown rail(s) is/are on both sides.
    • The contrast between the dropdown rail(s) and wall is fair.
    • As you face the toilet there are vertical grab rails on both sides.
    • The contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
    • The contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
    • The height of the toilet seat above floor level is 48cm.
    • There is a push button flush.
    • There is a toilet roll holder.
    • The height of the toilet roll holder is 59cm.
    • The toilet has a lid obstructing the back rest/cistern/wall.
    • The toilet seat contrast is poor.
    • There is an emergency pull cord alarm for the toilet.
    • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
  • Changing Bench and Hoist Details View
    • The facility changing bench is wall mounted.
    • The facility changing bench height is adjustable.
    • The length of the facility changing bench is 180cm.
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in the cubicle.
  • Shower Details View
    • There is not a shower unit with a detachable shower head.
  • Other Facilities View
    • A privacy screen is available.
    • The type of wash basin is adjustable.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Wall mounted grab rails are available at the wash basin.
    • As you face the wash basin, the wall mounted grab rails are on both sides.
    • The contrast between the wash basin grab rail(s) and wall is good.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser is at the recommended height of 80cm-100cm.
    • The height of the wall fixed soap dispenser is 93cm.
    • Wide tear off paper roll is available.
    • The wide paper roll dispenser is not at the recommended height of 80cm-100cm.
    • The height of the wide paper roll dispenser is 103cm.
    • There is a hand dryer.
    • The hand dryer is at the recommended height of 80cm-100cm.
    • The height of the hand dryer is 80cm.
    • There is not a towel dispenser.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is a shelf next to the toilet.
    • The shelf has the minimum dimensions of 12.5cm x 40cm.
    • The shelf is at a height of 95cm.
    • The shelf is not located where it is reachable.
    • There is a/are non-infectious waste disposal units.
    • There is an emergency pull cord alarm for the facility.
    • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
    • There is a/are coat hook(s).
    • The coat hooks are 84cm and 170cm from the floor.
    • There is not a hand sanitiser.
    • There is not a red flashing fire alarm beacon within the toilet.
    • The lighting levels are good.
    • The lighting is activated by a sensor.

Accessible Toilet (Right Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • This accessible toilet is located on the ground floor, ahead and to the left after you enter the services.
    • This accessible toilet is approximately 40m from the entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from staff in WHSmith.
    • There is pictorial and written text signage on or near the toilet door.
    • The signage says 'Not Every Disability is Visible'.
    • The contrast between the external door(s) and wall(s) is good.
    • The door(s) open(s) outwards.
    • The door(s) may be difficult to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet opening is 102cm.
    • The contrast between the internal door(s) and wall(s) is good.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door(s) is good.
  • Toilet Features View
    • The dimensions of the accessible toilet are 167cm x 200cm.
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are good.
    • The lighting is permanent.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 98cm.
    • The transfer space is obstructed by a waste disposal bin.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a push button flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • There is an emergency pull cord alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and nappy/incontinence items bin disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 104cm from the floor.
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a colostomy bag shelf next to the toilet.
    • The toilet has a wall which acts as a backrest.
    • There is a lid attached to the toilet seat.
    • The height of the toilet seat above floor level is 48cm.
    • The toilet seat contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The contrast between the toilet roll holder and the wall is good.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The wash basin tap type is push.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser can be reached from seated on the toilet.
    • The height of the wall fixed soap dispenser is 99cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The contrast between the hand dryer and the wall is good.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 104cm.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located on the ground floor, ahead and to the left after you enter the services.
    • There is step-free access into the toilet(s).
    • The toilet(s) is/are approximately 33m from the entrance.
    • There is pictorial signage on or near the toilet entrance.
    • The contrast between the internal toilet door(s) and wall(s) is good.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 80cm.
    • The height of the lowered wash basin is 66cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are good.
    • The lighting is permanent.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 102cm.

Parent and Baby Room

  • The parent and baby room is located on the ground floor, ahead and to the left after you enter the services.
  • The parent and baby room is approximately 35m from the entrance.
  • There is step-free access into the parent and baby room.
  • There is pictorial signage on or near the parent and baby room door.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 78cm.
  • The contrast between the external door(s) and wall(s) is good.
  • The contrast between the internal door(s) and wall(s) is good.
  • The baby changing table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby changing table is not height adjustable.
  • The height of the baby changing table once extended is 89cm.
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 89cm.
  • The wash basin tap type is lever.
  • There is/are not chair(s) in the parent and baby room.
  • There is not a toilet in the parent and baby room.
  • There is not a red flashing fire alarm beacon within the room.
  • The lighting levels are good.
  • The lighting is permanent.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 125cm.
  • There is a toilet cubicle in the parent and baby room.

Standard Shower

  • The shower facilities are located on the ground floor, ahead and to the far left after you enter the services.
  • The shower facilities are approximately 43m from the entrance.
  • There is step-free access to the shower facilities.
  • There is pictorial signage on or near the shower door.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 78cm.
  • The contrast between the external door(s) and wall(s) is good.
  • The contrast between the internal door(s) and wall(s) is good.
  • The lighting levels are moderate to good.
  • The lighting is permanent.
  • There is level access into the shower cubicle.