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M6 - Lancaster Services - Southbound - Moto

M6 Junction 32/33, White Carr Lane, Bay Horse, LA2 9DU

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Access Guide

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Summary

Getting Here

  • The southbound services are located directly off the M6 between junctions 32 and 33.
  • There is signage along the motorway indicating the distance to the services.
  • The main car park has 8 Blue Badge parking bays, 2 electric charging points and a number of standard parking bays.
  • There is 1 additional Blue Badge bay and a number of standard parking bays in front of the petrol station forecourt.
  • Coach parking is available at the left hand side of the car park.

Petrol Station

Parking

  • Parking View
    • The car park is located in front of the building.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park surface is tarmac.
    • There is not lighting in the car park.
    • Clearly marked/signposted parent and child parking bays are available.
    • All parking spaces are provided on a first come first served basis.
    • Additional parking is available outside the petrol station.
    • There is 1 additional Blue Badge bay and a number of standard parking bays outside the petrol station.
  • Blue Badge Parking View
    • There is a/are Blue Badge parking bay(s) available.
    • There is not signage available to direct users to the Blue Badge parking bays.
    • There is/are 8 designated Blue Badge parking bay(s) within the car park.
    • The Blue Badge bay(s) is/are clearly marked.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 308cm x 486cm.
    • The Blue Badge parking bays have a marked zone only at the rear.
    • There are 2 bays without rear hatched zones. The hatched zones are 112cm.
  • Paying View
    • Parking charges apply after a limited time.
    • Free parking for all users is limited to 2 hours.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located around the edges of the car park.
    • Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
    • Payment for parking charges is made over the phone and via an app/online.
    • To see the parking charges please click here (opens new tab).
    • To pay please visit www.paybyphone.co.uk or call 0330 400 7275.
      Please quote the location number 2449.
      Payment can also be made at WHSmith.
  • Access from the Car Park View
    • Pedestrian walkways are available in the car park.
    • The surface on the pedestrian walkways is tarmac.
    • There are pedestrian crossings between the designated Blue Badge parking bay(s) and the building.
    • The pedestrian crossing are level (flush) with the Blue Badge parking bay(s) and has a dropped kerb leading to the approach to the building.
    • The nearest designated Blue Badge parking bay is approximately 22m from the entrance.
    • There are dropped kerbs and slopes/ramps from the Blue Badge bay(s) to the building.
    • The entrance is clearly visible from the Blue Badge parking bay(s).

Electric Vehicle Charging Points (Gridserve)

  • Standard Electric Vehicle Charging Point(s) View
    • There is a/are electric vehicle charging point(s) available.
    • The provider of the charging point(s) is Gridserve.
    • Rapid charging is available.
    • The electric vehicle charging point(s) is/are located to the front right of the car park.
    • Staff are able to provide assistance with the electric vehicle charging points.
    • Customers can get assistance by either phoning the services or going in and asking for help at WHSmith.
    • There is/are 2 electric vehicle charging point(s).
    • The electric vehicle charging bay(s) is/are clearly marked and signposted.
    • The dimensions of the electric vehicle charging bay(s) surveyed are 240cm x 408cm.
    • The charging point(s) is/are located to the front as you approach the bay(s).
    • The height range of the electric vehicle charging point controls/screen is 117cm to 139cm.
    • The height of the electric vehicle charging point nozzle slot is 97cm.
    • An app is required to use the charging point(s).
    • Parking charges apply for all users (including Blue Badge holders).
    • Charging for all users is limited to 2 hours.
    • Payment signs are not provided.
    • Payment for charging is made via an app/online.
    • For more information and a guide to electric vehicle charging please click here.
  • Blue Badge Electric Vehicle Charging Point(s) View
    • There is not a/are not designated electric vehicle charging point(s) available for Blue Badge holders.

Link Bridge

  • Access and Circulation View
    • The link bridge is internal.
    • There is step free access, via lift, to the bridge.
    • There is step-free access along the bridge.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is good colour contrast between the walls and floor in all areas.
    • The lighting levels are moderate to good.
  • Signage View
    • Wayfinding signage is not provided.

Seating Area (Outside)

  • The seating area is located at the front right of the building.
  • There is step-free access to the seating area.
  • There is sufficient space for a wheelchair user to use the seating area.
  • In this area there are chairs with armrests and tables available.
  • Chairs are not permanently fixed to the floor.
  • Tables are not permanently fixed to the floor.
  • The standard height for the underside of tables is 70cm.
  • The surface of the seating area is block paving.
    There is a 3.5 degree slope to access the tables at the rear of the seating area as you enter.

Changing Places

  • Location and Access View
    • The facility is located in a separate building to the left of the services main building.
    • The facility is approximately 12m from the Blue Badge bays.
    • The facility is in addition to standard and accessible toilets.
    • The facility is not located close to other managed facilities (e.g. reception or service counter).
    • There is level access into the facility.
    • The facility surveyed is for the sole use of disabled people.
    • The contrast between the external door(s) and wall(s) is fair.
    • The contrast between the internal door(s) and wall(s) is good.
    • You do need a key for the facility.
    • The key is a radar key.
    • The key can be obtained from WHSmith.
    • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
    • There is pictorial and written text signage on or near the door.
    • The door(s) open(s) outwards.
    • The door(s) may be difficult to open.
    • The door is locked by a locking handle.
    • The door has a horizontal grab rail.
    • The width of the door opening is 101cm.
    • The dimensions of the facility are 400cm x 300cm.
    • The ceiling height is at a minimum of 2.4m.
    • There is a clear 200cm x 180cm manoeuvring space in the facility.
    • The contrast between the walls and floor is good.
  • Toilet Details View
    • The facility toilet has a transfer space on both sides.
    • The transfer space on the right as you face the toilet is 80cm.
    • The transfer space on the left as you face the toilet is 85cm.
    • Dropdown rails are provided.
    • As you face the toilet the dropdown rail(s) is/are on both sides.
    • The contrast between the dropdown rail(s) and wall is good.
    • As you face the toilet there are vertical grab rails on both sides.
    • The contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
    • The contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
    • The height of the toilet seat above floor level is 48cm.
    • There is a spatula flush.
    • There is not a toilet roll holder.
    • The toilet has a cistern.
    • The toilet seat contrast is good.
    • There is an emergency pull cord alarm for the toilet.
    • The emergency pull cord alarm is within reach and fully functional.
  • Changing Bench and Hoist Details View
    • The facility changing bench is wall mounted.
    • The facility changing bench height is adjustable.
    • The length of the facility changing bench is 190cm.
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in the cubicle.
  • Shower Details View
    • There is not a shower unit with a detachable shower head.
  • Other Facilities View
    • A privacy screen is available.
    • The type of wash basin is adjustable.
    • The height of the wash basin is 84cm.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Wall mounted grab rails are available at the wash basin.
    • As you face the wash basin, the wall mounted grab rails are on both sides.
    • The contrast between the wash basin grab rail(s) and wall is good.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser is not at the recommended height of 80cm-100cm.
    • The height of the wall fixed soap dispenser is 115cm.
    • Wide tear off paper roll is available.
    • The wide paper roll dispenser is at the recommended height of 80cm-100cm.
    • The height of the wide paper roll dispenser is 100cm.
    • There is a hand dryer.
    • The hand dryer is at the recommended height of 80cm-100cm.
    • The height of the hand dryer is 99cm.
    • There is a towel dispenser.
    • The towel dispenser is at the recommended height of 80cm-100cm.
    • The height of the towel dispenser is 97cm.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is a shelf next to the toilet.
    • The shelf does not have the minimum dimensions of 12.5cm x 40cm.
    • The shelf is not located where it is reachable.
    • There is a/are sanitary and general waste (with lid) disposal units.
    • There is an emergency pull cord alarm for the facility.
    • The emergency pull cord alarm is within reach and fully functional.
    • There is a/are coat hook(s).
    • The coat hooks are 106cm and 144cm from the floor.
    • There is not a hand sanitiser.
    • There is not a red flashing fire alarm beacon within the toilet.
    • The lighting levels are moderate to good.
    • The lighting is activated by a sensor.

Outside Access

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'moto'.
    • There is ramped/sloped or stepped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (away from you).
    • The main automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 97cm from floor level.
    • The door(s) is/are single width with a locked extension leaf.
    • The width of the door opening is 100cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically (towards you).
    • The automatic door(s) is/are push pad or push button activated.
    • The door(s) is/are single width with a locked extension leaf.
    • The width of the door opening is 102cm.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 98cm.
  • Ramp/Slope View
    • The ramp/slope is located to the left as you face the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides of the ramp.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located in front of the entrance.
    • There is/are 3 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The depth of the step(s) is/are not between 30cm and 45cm.
    • There is not a/are not handrail(s) at the step(s).

Getting Around

  • Access and Circulation View
    • There is step-free access throughout the majority of the building, via lift.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is good colour contrast between the walls and floor in the majority of walkways.
    • The lighting levels are varied.
    • The cash machine(s) is/are located on the ground floor, to the centre of the building.
    • The controls/screen heights of the cash machine(s) vary between 77cm and 123cm.
    • There are hand sanitisers in the building.
    • The height of the hand sanitiser(s) is/are 98cm.
  • Signage View
    • There is signage for the shop(s)/restaurant(s) and overhead pictorial signage available.
    • The colour, design and typeface of signs is not consistent throughout the building.

Accessible Toilet (Left Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • This accessible toilet is located on the ground floor, to the rear right of the building as you enter.
    • This accessible toilet is approximately 15m from the entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from WHSmith.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door(s) and wall(s) is good.
    • The door(s) open(s) outwards.
    • The door(s) may be difficult to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet opening is 85cm.
    • The contrast between the internal door(s) and wall(s) is good.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door(s) is good.
  • Toilet Features View
    • The dimensions of the accessible toilet are 221cm x 170cm.
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are good.
    • The lighting is permanent.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 123cm.
    • There is a flush, however it is not on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • The contrast between the walls and floor is good.
    • There is an emergency pull cord alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and nappy/incontinence items bin disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 171cm from the floor.
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a colostomy bag shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm.
    • The toilet seat contrast is good.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 88cm.
    • The contrast between the toilet roll holder and the wall is good.
    • There is a wash basin.
    • The wash basin and tap(s) cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 81cm.
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser cannot be reached from seated on the toilet.
    • The height of the wall fixed soap dispenser is 100cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 107cm.
    • The contrast between the hand dryer and the wall is good.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 103cm.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby changing table available.
    • The height of the baby changing table is 87cm.

Step(s) (Standard Toilets, Parent and Baby Room and Standard Showers)

  • There is a/are step(s) located on the ground floor and lead to the lower ground floor, at the rear of the building as you enter.
  • The step(s) is/are used to access the standard toilets, parent and baby room and standard showers
    To access these facilities, you go down the steps.
  • There is/are 4 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The depth of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides of the step(s).
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.

Standard Toilet(s)

  • Toilet Facilities View
    • The female toilet is located on the lower ground floor, at the rear right of the building as you enter.
    • There is step-free access into the toilet(s).
    • The toilet(s) is/are approximately 25m from the entrance.
    • There is pictorial signage on or near the toilet entrance.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 80cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are good.
    • The lighting is permanent.
    • There is a hand sanitiser.
  • Baby Changing Facilities View
    • Baby changing facilities are available in both the female and male toilets.
  • Toilet Facilities 2 View
    • The male toilet is located on the ground floor, at the rear left of the building as you enter.
    • There is step-free access into the toilet(s).
    • The toilet(s) is/are approximately 20m from the entrance.
    • There is pictorial signage on or near the toilet entrance.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 80cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are good.
    • The lighting is permanent.
    • There is not a hand sanitiser.
  • Baby Changing Facilities 2 View
    • Baby changing facilities are available in both the female and male toilets.
    • There is a flip down baby changing table available.
    • The height of the baby changing table is 85cm.

Parent and Baby Room

  • The parent and baby room is located to the rear of the building on the lower ground floor.
  • The parent and baby room is approximately 25m from the entrance.
  • There is step-free access into the parent and baby room.
  • There is pictorial signage on or near the parent and baby room door.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 77cm.
  • The contrast between the external door(s) and wall(s) is good.
  • The contrast between the internal door(s) and wall(s) is good.
  • The baby changing table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby changing table is not height adjustable.
  • The height of the baby changing table once extended is 104cm.
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 90cm.
  • The wash basin tap type is push.
  • There is a/are chair(s) in the parent and baby room.
  • There is a chair with armrests on both sides.
  • There is a toilet in the parent and baby room.
  • There is not a red flashing fire alarm beacon within the room.
  • The lighting levels are good.
  • The lighting is permanent.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 134cm.
  • The toilet is a child's toilet.

Ramp(s) or Slope(s) (Shower Room)

  • There is a ramp/slope located in the entrance to the shower room.
  • The ramp/slope is used to access the shower room.
  • The gradient of the ramp/slope is slight.
  • The width of the ramp/slope is 82cm.
  • The lighting levels at the ramp/slope are good.

Standard Shower

  • The shower facilities are located on the lower ground floor of the building, at the rear left as you enter.
  • The shower facilities are approximately 25m from the entrance.
  • There is ramped/sloped and stepped access to the shower facilities.
  • There is pictorial and written text signage on or near the shower door.
  • The signage says 'Shower Room'.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 75cm.
  • The contrast between the external door(s) and wall(s) is poor.
  • The contrast between the internal door(s) and wall(s) is poor.
  • The lighting levels are good.
  • The lighting is permanent.
  • There is 1 deep step (23cm) to access the shower which is created by the shower tray.

Stairs (Burger King, Multifaith Room and Link Bridge)

  • The stairs are located to the rear of the building as you enter.
  • All floors are accessible by these stairs.
  • There are 13 steps between floors.
  • The height of the steps are not between the recommended 15cm and 18cm.
  • The height of the steps are 19cm.
  • The steps do have open risers.
  • The depth of the steps are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the steps.
  • The steps have a handrail on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities/services are not provided on landings.
  • The lighting levels at the steps are varied.

Lift (Burger King, Multifaith Room and Link Bridge)

  • The lift is located to the rear of the building as you enter.
  • The lift is clearly visible from the entrance.
  • The lift is approximately 15m from the entrance.
  • The lift is a platform lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G and 1.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do not contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is fair.
  • The colour contrast between the external lift control plate and the wall is fair.
  • The width of the door opening is 89cm.
  • The dimensions of the lift are 106cm x 145cm.
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing assistance emergency alarm system in the lift.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Conference / Meeting Room(s) (Multifaith Room)

  • The room surveyed was Multifaith Room.
  • Multifaith Room is located on the first floor, along the corridor to the right as you exit the lift, which leads to the link bridge.
  • There is not wayfinding signage for the room.
  • There is clear signage for the room (on or near the door).
  • There is written signage for the room, in block capital lettering, that is clearly visible.
  • Staff cannot provide assistance getting to the room.
  • The corridor/walkway leading to the room is sufficiently wide enough (120cm+).
  • There is step-free access into the room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 70cm.
  • The contrast between the external door(s) and wall(s) is poor.
  • The contrast between the internal door(s) and wall(s) is poor.
  • There is not a hearing assistance system available for the room.
  • There is not fixed furniture within the room.
  • The room has an unobstructed minimum turning space of 150cm x 150cm.
  • There are no chairs with armrests on both sides within the room.
  • Room Details View
    • There is a/are hand sanitiser(s) in this room.
    • The height of the hand sanitiser(s) is/are 98cm.
    • There are no potential trip hazards within the room.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
    • The lighting is activated by a sensor.
  • Comments View
    • There is a washroom accessed by two steps.

Step(s) (Multifaith Room)

  • There is a/are step(s) located at the rear of the Multifaith Room.
  • The step(s) is/are used to access the washing area.
  • There is/are 2 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 19cm.
  • The depth of the step(s) is/are not between 30cm and 45cm.
  • The depth of the steps are 24cm.
  • There is not a/are not handrail(s) at the step(s).
  • The lighting levels at the step(s) are good.

Emergency Evacuation Procedure

  • There are audio and visual alarms for emergencies.
  • Fire wardens/marshals are available on site.
  • There is not a/are not internal refuge point(s).
  • People exit the building using the fire exits or main entrance.
  • There is an external emergency meeting point.
  • The external emergency meeting point is located at the rear left of the car park.