Access Guide
Summary
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Getting Help and Assistance
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- This motorway services is open 24 hours.
- There is a member of staff available for help and assistance.
- Help and assistance is available from any member of staff.
- There is not a member of staff trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available.
- The following mobility aids are available; wheelchairs.
- To obtain mobility aids please contact any member of staff.
- There is not a portable hearing assistance system.
- There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
- The Multifaith Room can be used as a place of safety and is located on the first floor of the building.
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Services Available
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- The following services are available here; a petrol station, electric car charging points, cash machines, free WiFi and a defibrillator.
- Every unit has a first aid kit and a designated first aider.
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Toilets and Changing Facilities Available
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- The following facilities are available here; standard toilets, a Changing Places facility, baby changing facilities, an accessible toilet and shower facilities.
- For detailed information on the toilets available please click here (new tab).
- The Virtual Access Guide below shows the route from the Blue Badge parking bays to the accessible toilet, please click the link below.
- For a Virtual Route Guide to the toilet facilities please click here (new tab).
- There is an assistance dog toilet or toileting area at the venue/nearby.
- The assistance dog toilet or toileting area is located in the dog walking area at the rear left of the car park.
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Shops
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- The following shops are available here; WHSmith.
- For the WHSmith - M6 - Lancaster Services - Southbound - Moto AccessAble Access Guide please click here (new tab).
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Catering Facilities
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- The following catering facilities are available here; Burger King, Costa, and Greggs.
- For the Burger King - M6 - Lancaster Services - Southbound - Moto AccessAble Access Guide please click here (new tab).
- For the Costa - M6 - Lancaster Services - Southbound - Moto AccessAble Access Guide please click here (new tab).
- For the Greggs - M6 - Lancaster Services - Southbound - Moto AccessAble Access Guide please click here (new tab).
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Adjoining Motorway Services
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- There is an adjoining motorway services building which can be accessed via an internal bridge.
- The following services are available at the adjoining motorway services; accommodation, a petrol station, electric car charging points, cash machines and free WiFi.
- The following facilities are available at the adjoining motorway services; an accessible toilet, standard toilets, baby changing facilities and shower facilities.
- For the M6 - Lancaster Services - Northbound - Moto AccessAble Access Guide please click here (new tab).
Getting Here
- The southbound services are located directly off the M6 between junctions 32 and 33.
- There is signage along the motorway indicating the distance to the services.
- The main car park has 8 Blue Badge parking bays, 2 electric charging points and a number of standard parking bays.
- There is 1 additional Blue Badge bay and a number of standard parking bays in front of the petrol station forecourt.
- Coach parking is available at the left hand side of the car park.
Petrol Station
- The following services/facilities are available at the petrol station; standard parking bays, Blue Badge parking bays, accessible and standard toilet facilities and a cash machine.
- For detailed information on the petrol station please click here (new tab).
Parking
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Parking
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- The car park is located in front of the building.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park surface is tarmac.
- There is not lighting in the car park.
- Clearly marked/signposted parent and child parking bays are available.
- All parking spaces are provided on a first come first served basis.
- Additional parking is available outside the petrol station.
- There is 1 additional Blue Badge bay and a number of standard parking bays outside the petrol station.
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Blue Badge Parking
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- There is a/are Blue Badge parking bay(s) available.
- There is not signage available to direct users to the Blue Badge parking bays.
- There is/are 8 designated Blue Badge parking bay(s) within the car park.
- The Blue Badge bay(s) is/are clearly marked.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 308cm x 486cm.
- The Blue Badge parking bays have a marked zone only at the rear.
- There are 2 bays without rear hatched zones. The hatched zones are 112cm.
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Paying
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- Parking charges apply after a limited time.
- Free parking for all users is limited to 2 hours.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located around the edges of the car park.
- Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
- Payment for parking charges is made over the phone and via an app/online.
- To see the parking charges please click here (opens new tab).
- To pay please visit www.paybyphone.co.uk or call 0330 400 7275.
Please quote the location number 2449.
Payment can also be made at WHSmith.
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Access from the Car Park
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- Pedestrian walkways are available in the car park.
- The surface on the pedestrian walkways is tarmac.
- There are pedestrian crossings between the designated Blue Badge parking bay(s) and the building.
- The pedestrian crossing are level (flush) with the Blue Badge parking bay(s) and has a dropped kerb leading to the approach to the building.
- The nearest designated Blue Badge parking bay is approximately 22m from the entrance.
- There are dropped kerbs and slopes/ramps from the Blue Badge bay(s) to the building.
- The entrance is clearly visible from the Blue Badge parking bay(s).
Electric Vehicle Charging Points (Gridserve)
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Standard Electric Vehicle Charging Point(s)
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- There is a/are electric vehicle charging point(s) available.
- The provider of the charging point(s) is Gridserve.
- Rapid charging is available.
- The electric vehicle charging point(s) is/are located to the front right of the car park.
- Staff are able to provide assistance with the electric vehicle charging points.
- Customers can get assistance by either phoning the services or going in and asking for help at WHSmith.
- There is/are 2 electric vehicle charging point(s).
- The electric vehicle charging bay(s) is/are clearly marked and signposted.
- The dimensions of the electric vehicle charging bay(s) surveyed are 240cm x 408cm.
- The charging point(s) is/are located to the front as you approach the bay(s).
- The height range of the electric vehicle charging point controls/screen is 117cm to 139cm.
- The height of the electric vehicle charging point nozzle slot is 97cm.
- An app is required to use the charging point(s).
- Parking charges apply for all users (including Blue Badge holders).
- Charging for all users is limited to 2 hours.
- Payment signs are not provided.
- Payment for charging is made via an app/online.
- For more information and a guide to electric vehicle charging please click here.
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Blue Badge Electric Vehicle Charging Point(s)
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- There is not a/are not designated electric vehicle charging point(s) available for Blue Badge holders.
Link Bridge
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Access and Circulation
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- The link bridge is internal.
- There is step free access, via lift, to the bridge.
- There is step-free access along the bridge.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is good colour contrast between the walls and floor in all areas.
- The lighting levels are moderate to good.
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Signage
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- Wayfinding signage is not provided.
Seating Area (Outside)
- The seating area is located at the front right of the building.
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are chairs with armrests and tables available.
- Chairs are not permanently fixed to the floor.
- Tables are not permanently fixed to the floor.
- The standard height for the underside of tables is 70cm.
- The surface of the seating area is block paving.
There is a 3.5 degree slope to access the tables at the rear of the seating area as you enter.
Changing Places
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Location and Access
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- The facility is located in a separate building to the left of the services main building.
- The facility is approximately 12m from the Blue Badge bays.
- The facility is in addition to standard and accessible toilets.
- The facility is not located close to other managed facilities (e.g. reception or service counter).
- There is level access into the facility.
- The facility surveyed is for the sole use of disabled people.
- The contrast between the external door(s) and wall(s) is fair.
- The contrast between the internal door(s) and wall(s) is good.
- You do need a key for the facility.
- The key is a radar key.
- The key can be obtained from WHSmith.
- There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
- There is pictorial and written text signage on or near the door.
- The door(s) open(s) outwards.
- The door(s) may be difficult to open.
- The door is locked by a locking handle.
- The door has a horizontal grab rail.
- The width of the door opening is 101cm.
- The dimensions of the facility are 400cm x 300cm.
- The ceiling height is at a minimum of 2.4m.
- There is a clear 200cm x 180cm manoeuvring space in the facility.
- The contrast between the walls and floor is good.
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Toilet Details
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- The facility toilet has a transfer space on both sides.
- The transfer space on the right as you face the toilet is 80cm.
- The transfer space on the left as you face the toilet is 85cm.
- Dropdown rails are provided.
- As you face the toilet the dropdown rail(s) is/are on both sides.
- The contrast between the dropdown rail(s) and wall is good.
- As you face the toilet there are vertical grab rails on both sides.
- The contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
- The contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
- The height of the toilet seat above floor level is 48cm.
- There is a spatula flush.
- There is not a toilet roll holder.
- The toilet has a cistern.
- The toilet seat contrast is good.
- There is an emergency pull cord alarm for the toilet.
- The emergency pull cord alarm is within reach and fully functional.
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Changing Bench and Hoist Details
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- The facility changing bench is wall mounted.
- The facility changing bench height is adjustable.
- The length of the facility changing bench is 190cm.
- The facility hoist is powered overhead.
- The overhead hoist covers all areas in the cubicle.
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Shower Details
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- There is not a shower unit with a detachable shower head.
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Other Facilities
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- A privacy screen is available.
- The type of wash basin is adjustable.
- The height of the wash basin is 84cm.
- The wash basin tap type is lever.
- There is a mixer tap.
- Wall mounted grab rails are available at the wash basin.
- As you face the wash basin, the wall mounted grab rails are on both sides.
- The contrast between the wash basin grab rail(s) and wall is good.
- There is a wall fixed soap dispenser.
- The wall fixed soap dispenser is not at the recommended height of 80cm-100cm.
- The height of the wall fixed soap dispenser is 115cm.
- Wide tear off paper roll is available.
- The wide paper roll dispenser is at the recommended height of 80cm-100cm.
- The height of the wide paper roll dispenser is 100cm.
- There is a hand dryer.
- The hand dryer is at the recommended height of 80cm-100cm.
- The height of the hand dryer is 99cm.
- There is a towel dispenser.
- The towel dispenser is at the recommended height of 80cm-100cm.
- The height of the towel dispenser is 97cm.
- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- There is a shelf next to the toilet.
- The shelf does not have the minimum dimensions of 12.5cm x 40cm.
- The shelf is not located where it is reachable.
- There is a/are sanitary and general waste (with lid) disposal units.
- There is an emergency pull cord alarm for the facility.
- The emergency pull cord alarm is within reach and fully functional.
- There is a/are coat hook(s).
- The coat hooks are 106cm and 144cm from the floor.
- There is not a hand sanitiser.
- There is not a red flashing fire alarm beacon within the toilet.
- The lighting levels are moderate to good.
- The lighting is activated by a sensor.
Outside Access
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Entrance
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- This information is for the entrance located at the front of the building.
- The entrance area/door is clearly signed.
- This entrance is signed with 'moto'.
- There is ramped/sloped or stepped access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically (away from you).
- The main automatic door(s) is/are push pad or push button activated.
- The push pad or push button is 97cm from floor level.
- The door(s) is/are single width with a locked extension leaf.
- The width of the door opening is 100cm.
- There is a second set of doors.
- The door(s) open(s) automatically (towards you).
- The automatic door(s) is/are push pad or push button activated.
- The door(s) is/are single width with a locked extension leaf.
- The width of the door opening is 102cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 98cm.
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Ramp/Slope
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- The ramp/slope is located to the left as you face the entrance.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on both sides of the ramp.
- The ramp/slope does bypass the step(s).
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Step(s)
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- The step(s) is/are located in front of the entrance.
- There is/are 3 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The depth of the step(s) is/are not between 30cm and 45cm.
- There is not a/are not handrail(s) at the step(s).
Getting Around
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Access and Circulation
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- There is step-free access throughout the majority of the building, via lift.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is good colour contrast between the walls and floor in the majority of walkways.
- The lighting levels are varied.
- The cash machine(s) is/are located on the ground floor, to the centre of the building.
- The controls/screen heights of the cash machine(s) vary between 77cm and 123cm.
- There are hand sanitisers in the building.
- The height of the hand sanitiser(s) is/are 98cm.
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Signage
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- There is signage for the shop(s)/restaurant(s) and overhead pictorial signage available.
- The colour, design and typeface of signs is not consistent throughout the building.
Accessible Toilet (Left Hand Transfer)
- Accessible toilet facilities are available.
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Location and Access
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- This accessible toilet is located on the ground floor, to the rear right of the building as you enter.
- This accessible toilet is approximately 15m from the entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from WHSmith.
- There is pictorial signage on or near the toilet door.
- The contrast between the external door(s) and wall(s) is good.
- The door(s) open(s) outwards.
- The door(s) may be difficult to open.
- The door is locked by a locking handle.
- The width of the accessible toilet opening is 85cm.
- The contrast between the internal door(s) and wall(s) is good.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door(s) is good.
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Toilet Features
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- The dimensions of the accessible toilet are 221cm x 170cm.
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are good.
- The lighting is permanent.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 123cm.
- There is a flush, however it is not on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is good.
- There is a/are wall-mounted grab rail(s) available.
- The contrast between the walls and floor is good.
- There is an emergency pull cord alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are sanitary and nappy/incontinence items bin disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 171cm from the floor.
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Additional Fixtures
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- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a colostomy bag shelf next to the toilet.
- The toilet has a cistern.
- The height of the toilet seat above floor level is 48cm.
- The toilet seat contrast is good.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 88cm.
- The contrast between the toilet roll holder and the wall is good.
- There is a wash basin.
- The wash basin and tap(s) cannot be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 81cm.
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The wall fixed soap dispenser cannot be reached from seated on the toilet.
- The height of the wall fixed soap dispenser is 100cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 107cm.
- The contrast between the hand dryer and the wall is good.
- There is a hand sanitiser.
- The height of the hand sanitiser is 103cm.
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Baby Changing Facilities
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- Baby changing facilities are located within the accessible toilet.
- There is a flip down baby changing table available.
- The height of the baby changing table is 87cm.
Step(s) (Standard Toilets, Parent and Baby Room and Standard Showers)
- There is a/are step(s) located on the ground floor and lead to the lower ground floor, at the rear of the building as you enter.
- The step(s) is/are used to access the standard toilets, parent and baby room and standard showers
To access these facilities, you go down the steps. - There is/are 4 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The depth of the step(s) is/are between 30cm and 45cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides of the step(s).
- Handrails are not at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- The lighting levels at the step(s) are good.
Standard Toilet(s)
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Toilet Facilities
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- The female toilet is located on the lower ground floor, at the rear right of the building as you enter.
- There is step-free access into the toilet(s).
- The toilet(s) is/are approximately 25m from the entrance.
- There is pictorial signage on or near the toilet entrance.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 80cm.
- The wash basin(s) tap type is sensor.
- Lighting levels are good.
- The lighting is permanent.
- There is a hand sanitiser.
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Baby Changing Facilities
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- Baby changing facilities are available in both the female and male toilets.
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Toilet Facilities 2
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- The male toilet is located on the ground floor, at the rear left of the building as you enter.
- There is step-free access into the toilet(s).
- The toilet(s) is/are approximately 20m from the entrance.
- There is pictorial signage on or near the toilet entrance.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 80cm.
- The wash basin(s) tap type is sensor.
- Lighting levels are good.
- The lighting is permanent.
- There is not a hand sanitiser.
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Baby Changing Facilities 2
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- Baby changing facilities are available in both the female and male toilets.
- There is a flip down baby changing table available.
- The height of the baby changing table is 85cm.
Parent and Baby Room
- The parent and baby room is located to the rear of the building on the lower ground floor.
- The parent and baby room is approximately 25m from the entrance.
- There is step-free access into the parent and baby room.
- There is pictorial signage on or near the parent and baby room door.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 77cm.
- The contrast between the external door(s) and wall(s) is good.
- The contrast between the internal door(s) and wall(s) is good.
- The baby changing table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby changing table is not height adjustable.
- The height of the baby changing table once extended is 104cm.
- There are disposal facilities in the parent and baby room.
- There is a wash basin in the parent and baby room.
- The height of the wash basin is 90cm.
- The wash basin tap type is push.
- There is a/are chair(s) in the parent and baby room.
- There is a chair with armrests on both sides.
- There is a toilet in the parent and baby room.
- There is not a red flashing fire alarm beacon within the room.
- The lighting levels are good.
- The lighting is permanent.
- There is a hand sanitiser.
- The height of the hand sanitiser is 134cm.
- The toilet is a child's toilet.
Ramp(s) or Slope(s) (Shower Room)
- There is a ramp/slope located in the entrance to the shower room.
- The ramp/slope is used to access the shower room.
- The gradient of the ramp/slope is slight.
- The width of the ramp/slope is 82cm.
- The lighting levels at the ramp/slope are good.
Standard Shower
- The shower facilities are located on the lower ground floor of the building, at the rear left as you enter.
- The shower facilities are approximately 25m from the entrance.
- There is ramped/sloped and stepped access to the shower facilities.
- There is pictorial and written text signage on or near the shower door.
- The signage says 'Shower Room'.
- The door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 75cm.
- The contrast between the external door(s) and wall(s) is poor.
- The contrast between the internal door(s) and wall(s) is poor.
- The lighting levels are good.
- The lighting is permanent.
- There is 1 deep step (23cm) to access the shower which is created by the shower tray.
Stairs (Burger King, Multifaith Room and Link Bridge)
- The stairs are located to the rear of the building as you enter.
- All floors are accessible by these stairs.
- There are 13 steps between floors.
- The height of the steps are not between the recommended 15cm and 18cm.
- The height of the steps are 19cm.
- The steps do have open risers.
- The depth of the steps are between the recommended 30cm and 45cm.
- The steps are clearly marked.
- There is a/are handrail(s) at the steps.
- The steps have a handrail on both sides.
- Handrails are not at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities/services are not provided on landings.
- The lighting levels at the steps are varied.
Lift (Burger King, Multifaith Room and Link Bridge)
- The lift is located to the rear of the building as you enter.
- The lift is clearly visible from the entrance.
- The lift is approximately 15m from the entrance.
- The lift is a platform lift.
- A member of staff does not need to be notified for use of the lift.
- The floors which are accessible by this lift are G and 1.
- Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do not contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is fair.
- The colour contrast between the external lift control plate and the wall is fair.
- The width of the door opening is 89cm.
- The dimensions of the lift are 106cm x 145cm.
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does not have a visual floor indicator.
- The lift does not have an audible announcer.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing assistance emergency alarm system in the lift.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are good.
Conference / Meeting Room(s) (Multifaith Room)
- The room surveyed was Multifaith Room.
- Multifaith Room is located on the first floor, along the corridor to the right as you exit the lift, which leads to the link bridge.
- There is not wayfinding signage for the room.
- There is clear signage for the room (on or near the door).
- There is written signage for the room, in block capital lettering, that is clearly visible.
- Staff cannot provide assistance getting to the room.
- The corridor/walkway leading to the room is sufficiently wide enough (120cm+).
- There is step-free access into the room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 70cm.
- The contrast between the external door(s) and wall(s) is poor.
- The contrast between the internal door(s) and wall(s) is poor.
- There is not a hearing assistance system available for the room.
- There is not fixed furniture within the room.
- The room has an unobstructed minimum turning space of 150cm x 150cm.
- There are no chairs with armrests on both sides within the room.
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Room Details
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- There is a/are hand sanitiser(s) in this room.
- The height of the hand sanitiser(s) is/are 98cm.
- There are no potential trip hazards within the room.
- The contrast between the walls and floor is good.
- The lighting levels are good.
- The lighting is activated by a sensor.
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Comments
View
- There is a washroom accessed by two steps.
Step(s) (Multifaith Room)
- There is a/are step(s) located at the rear of the Multifaith Room.
- The step(s) is/are used to access the washing area.
- There is/are 2 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 19cm.
- The depth of the step(s) is/are not between 30cm and 45cm.
- The depth of the steps are 24cm.
- There is not a/are not handrail(s) at the step(s).
- The lighting levels at the step(s) are good.
Emergency Evacuation Procedure
- There are audio and visual alarms for emergencies.
- Fire wardens/marshals are available on site.
- There is not a/are not internal refuge point(s).
- People exit the building using the fire exits or main entrance.
- There is an external emergency meeting point.
- The external emergency meeting point is located at the rear left of the car park.