Access Guide
Summary
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Getting Help and Assistance
View
- The opening times for this venue are 11:00 - 15:00 - Monday to Friday From 1 August 2022 opening times will be 11:00 - 22:00 - Monday to Friday.
- There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available on request from the main building.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 16/04/2023.
- The hearing assistance system was working at the time of testing.
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Access
View
- KFC is located to the left rear of the venue.
- There is step-free access to KFC.
- The entrance area is clearly signed.
- For the M6 - Stafford Services - Northbound - Moto AccessAble Access Guide please click here (new tab).
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Toilet Facilities
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- Accessible toilet facilities are located to the right of the service building.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
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- There is a counter where food and drink can be ordered, full table service available via online app and a touchscreen ordering service available.
- Customers can order at the till to the right of the counter or via the touchscreen.
- Staff can bring food and/or drinks to tables.
- Menu types include; picture wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is Burgers and Fries.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- Background music is played throughout this area.
- There is a hearing assistance system .
- The system is a fixed loop.
- The hearing assistance system is located at the right side of the counter.
- The hearing assistance system is signed.
- Staff are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 16/04/2023.
- The hearing assistance system was working at the time of testing.
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Self-Service Touchscreens
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- Self-service touchscreens are available for ordering.
- The touchscreens are 175cm to 120cm from the floor.
- The lowest height of the touchscreen card machines is 110cm.
- The touchscreens do not have tent cards which you can use to get food and drink delivered to tables.
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Service Counter
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- The height of the counter is 110cm.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 95cm.
- There is not a clear knee recess beneath the lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
- The lighting levels are moderate to good.
Seating Area
- The seating area is located to the rear of the building.
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are tables, high stools, long tables, bench seats, a mixture of chairs with and without armrests, booths and high tables available.
- Some chairs are fixed to the floor.
- Tables are not permanently fixed to the floor.
- The distance between the floor and the underside of the lowest table is 73cm.
- The distance between the floor and the underside of the highest table is 89cm.
- The surface height of the lowest table is 76cm.
- The surface height of the highest table is 96cm.
- Background music is played throughout this area.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- Lighting levels are good.