Access Guide
Summary
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Getting Help and Assistance
View
- The opening times for this venue are 09:00 - 23:00 Monday to Sunday.
- There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
View
- Burger King is located to the rear left of the services building as you enter.
- There is step-free access, via lift, to Burger King.
- The entrance area is clearly signed.
- For the M62 - Birch Services - Eastbound - Moto AccessAble Access Guide please click here (new tab).
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Toilet Facilities
View
- Accessible toilet facilities are located on the right hand side of the walkway as you exit the platform lift.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
View
- There is a food and drink ordering touchscreen, a counter where food and drink can be ordered and full table service available via online app.
- Orders are placed either via the Moto Order & Collect app, the touchscreens or at the tills at the left and centre of the counter.
Order progress is displayed on an overhead screen at the collection point, and collected from the right hand side of the counter.
Order numbers are called out when ready. - Staff can bring food and/or drinks to tables.
- Menu types include; online menus and picture wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is burgers and fries.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available on request.
- Background music is played throughout this area.
- There is not a hearing assistance system .
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Self-Service Touchscreens
View
- Self-service touchscreens are available for ordering.
- The touchscreens are 120cm to 175cm from the floor.
- There is a button which will condense the screen content.
- The height of the button is 120cm from the floor.
- Once condensed the touchscreen heights are 120cm to 148cm from the floor.
- The lowest height of the touchscreen card machines is 109cm.
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Service Counter
View
- The height of the counter is 92cm.
- There is not a lowered section of the counter.
- There are no windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
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Seating Area
View
- There is step-free access throughout.
- There is sufficient space for a wheelchair user to use the seating area.
- The majority of tables are accessible to wheelchair users.
- In this area there are tables, bench seats and chairs without armrests available.
- Some chairs are fixed to the floor.
- All tables are fixed to the floor.
- The height between the floor and the underside of the lowest table is 70cm.
- The distance between the floor and the underside of the highest table is 71cm.
- The standard height for the underside of tables is 71cm.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.