Access Guide

Search Access Guide

Summary

Getting Help and Assistance View
- The opening times for this venue are 05:00 - 17:00 Monday to Friday, and 06:00 - 15:00 Saturday and Sunday.
- There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available on request from the main building.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 15/03/2023.
- The hearing assistance system was not working at the time of testing.
Access View
- Greggs is located at the front left of the services building as you face it.
- There is step-free access to Greggs.
- The entrance area is clearly signed.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- For the M62 - Birch Services - Eastbound - Moto AccessAble Access Guide please click here (new tab).
Toilet Facilities View
- Accessible toilet facilities are located on the right hand side of the services building walkway as you exit the platform lift.
- For detailed information about the toilet facilities please click here (new tab).

Entrance View
- This information is for the entrance located at the front left of the services building.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Greggs'.
- There is step-free access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) by sliding.
- The door(s) is/are double width but one door is locked.
- The door(s) is/are permanently held open.
- The width of the door opening is 80cm.
Ramp/Slope View
- The ramp/slope is located in front of the entrance.
- There is a slope with a very easy incline.

Service and Menus View
- There is a counter where food and drink can be ordered.
- Orders are placed, paid for, and collected at the tills at the left and right hand sides of the counter.
- Menu types include; picture wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold pastries and sandwiches.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available on request.
- Background music is played throughout this area.
- There is a hearing assistance system .
- The system is a fixed loop.
- The hearing assistance system is located at the right hand till.
- The hearing assistance system is signed.
- Staff are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 15/03/2023.
- The hearing assistance system was not working at the time of testing.
Self-Service Touchscreens View
- Self-service touchscreens are not available for ordering.
Service Counter View
- The height of the counter is 113cm.
- There is not a lowered section of the counter.
- There are no windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
- The lighting levels are good.