Access Guide
Overview
- About View
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Parking and Public Transport
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- The venue does not have its own car park.
- There is a public car park nearby.
- The nearest car park is located opposite the fuel station, within the service station.
- View information on Moto Scotch Corner (opens new tab).
- The nearest train station is Darlington.
- This station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is step-free access via a steep ramp at the most accessible entrance.
- The most accessible entrance is the main entrance.
- There is step-free level access throughout all areas.
- Doors are held open along circulation routes.
- Access throughout may include narrow walkways and narrow openings.
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Getting Help and Assistance
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- Seating is not available.
- There is not a hearing assistance system.
- There is not a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Related Access Guides View
ATMs
- There is one ATM.
- The ATM is located to the left of the store entrance.
- The ATM is clearly signed.
- The approach to the ATM has bollards and a slope.
- There is not a Talking ATM.
- Headphones for the ATM cannot be provided.
- This is a cash withdrawal ATM.
- The height of the ATM features vary between 104cm and 131cm.
Petrol Station
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Parking
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- The petrol station does not have dedicated parking separate to the pumps.
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Forecourt
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- Staff can provide assistance at the pumps.
- Customers can alert staff that they require assistance by doing the following: using an app.
- Fuel pump nozzle holsters are at a height of 145cm.
- It is not possible to pay at the pump.
- There is an out of hours payment counter with stepped access.
- Other facilities available on the forecourt include: paper towel dispensers, disposable glove dispensers, a tyre pressure machine and a water pump.
- Electric Vehicle charging points are not available.
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Entrance
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- There is step-free access via ramp into the shop.
- The ramp has a steep gradient.
- There are not any level resting areas along the ramp.
- The ramp is between 75cm and 150cm wide.
- There are handrails on both sides, which are within reach.
- There are 2 steps into the shop.
- There are handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The steps are unmarked.
- The steps have tactile markings at the top and bottom.
- The height of the steps is not between 15cm and 18cm.
- The height of the highest step is 14cm.
- The depth of the steps is between 30cm-45cm.
- There is a single manual door.
- The door opens away from you.
- The door requires effort to open.
- The width of the opening is 94cm.
- There is a small lip on the threshold of the opening.
- The door has a high colour contrast.
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Shop
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- There is step-free level access throughout all areas.
- The majority of main aisle widths are between 120cm - 150cm.
- Some aisles did have obstructions at the time of the survey, these included: product bins and product displays.
- Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving, self-closing (pull handle) display cabinets, sliding top cabinets and open top cabinets.
- Some flooring is shiny and patterned.
- There is background noise.
- There is product signage.
- Signage is clearly visible with high contrasting colours.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
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Payment Counters and Checkouts
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- The payment counter surveyed is located on the left hand side of the store.
- Signage is not provided for the counter.
- The height of the counter is 96cm.
- There is not a lowered section at the counter.
- The counter has windows and patterned/distracting backgrounds which may affect the ability of someone to lip read.
- The card payment machine is at a height of 100cm.
- The payment machine is portable.
- There is not a hearing assistance system.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Toilet with Adaptations (Right Hand Transfer)
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Location
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- The toilet surveyed is located to the rear of the store.
- The distance from the store entrance is 11m.
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Route
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- The most accessible route to the toilet has step-free level access.
- Doors are held open along the most accessible route.
- This route has narrow walkways.
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Access
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- There is step-free level access into the facility.
- There is not any signage on or near the door.
- The door opens outwards and has a low colour contrast.
- The door is easy to open.
- The width of the opening is 85cm.
- The door has a twist lock.
- Internally the door has a low colour contrast.
- There is a grab rail on the internal door, with a low colour contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 196cm (width) x 169cm (depth).
- There is not room for a wheelchair user to manoeuvre.
- There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
- The lateral transfer space is 107cm (from the side of the toilet pan).
- There is a spatula flush for the toilet.
- The flush is on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high colour contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high colour contrast.
- There is a dropdown grab rail on the transfer side.
- The dropdown grab rail has a high colour contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a low colour contrast.
- The toilet roll holder can be reached when seated on the toilet.
- The toilet roll holder has a low colour contrast.
- The toilet roll holder is 90cm from the floor.
- The wash basin has a lever mixer tap.
- The wash basin and tap can be reached when seated on the toilet.
- The wash basin is 70cm from the floor.
- There are vertical grab rails on both sides of the wash basin.
- The wash basin grab rails have a high colour contrast.
- There is a wall mounted soap dispenser.
- The soap dispenser can be reached when seated on the toilet.
- The soap dispenser has a high colour contrast.
- The soap dispenser is 105cm from the floor.
- There is a wall mounted towel dispenser.
- The towel dispenser cannot be reached when seated on the toilet.
- The towel dispenser has a low colour contrast.
- The towel dispenser is 135cm from the floor.
- There is a wall mounted hand dryer.
- The hand dryer has a high colour contrast.
- The hand dryer is 96cm from the floor.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is no mirror.
- There is no shelf.
- The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
- There are no coat hooks.
- The walls and floor have a high colour contrast.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
