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National Museum of Flight - Parachute Store

East Fortune Airfield, B1347, East Lothian, EH39 5LF

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Access Guide

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COVID-19 Information

  • The information in this section was taken in November 2020.
  • B45 (Fortunes of War) and B28 (Fantastic Flight) are currently closed.
  • There have been no changes to the parking.
  • There is an external queuing system for entry to the shop and the main route to Concorde with social distancing markers on the floor and hand sanitiser.
    There is also an external queuing system of the same nature at the Parachute store.
  • H4 Concorde - the entrance is as normal, via the shop ramp (route from café is no longer available). The exit is now through an open door on the south facing wall which takes you onto a tarmac path and brings you round to the café.
  • H2 and H3- the entrances are as normal. The exits are via an open door on the east wall. The exits require all users to travel over a short ramp.
  • Parachute store - this route has not changed.
  • Hand sanitising stations are available at the following locations; the ticket kiosk, café (x2), shop queuing area, shop exit, H4 entrance, inside H4, H2 entrance and exit, H3 entrance and exit, parachute store and in the external play area.
  • There are capacity limits for each building in place.
  • There are strict one way systems in place in Hangars 2 and 3, and a less rigid general flow system in place in Hangar 4 (Concorde Hangar).
  • There is clear signage inside to help with social distancing.
  • Directional signs, floor markings and Concorde symbols are all in place.
  • Protective screens are in place in the shop, café and ticket kiosk.
  • The lift in H2 and viewing platform is closed and stairs are out of use. Free flow is external.
  • As Fantastic Flight is closed those toilets are not available. However all other toilets remain open including the accessible toilet in Hangar 4.
  • Some urinals have been closed to assist with social distancing and only one family group or bubble may enter the toilets at any given time.
  • Staff are available for assistance at the shop queue, at the entrance to the Concorde aircraft itself to control boarding and at the entrance to the Concorde hangar. Other staff are deployed as normal.
  • Face Masks must be worn indoors at all times (unless exempt) and track and trace is in operation.
  • Additional Information
    - Tickets should be purchased in advance via the website at which point contact details will be recorded and stored securely for 21 days after the visit. Contact details are required for at least one member of the party.
    - Contactless card transactions are preferred on site.
    - Assistance dogs are still permitted on site but must be kept on a lead.
    - An additional cleaning regime is in operation so toilets and Concorde Aircraft are temporarily closed throughout the day for short periods of time.
    - All boarding aircraft except Concorde are closed for boarding but can be viewed externally (BAC 1-11, Comet and Boeing 707). Only one family group or bubble is permitted on Concorde at any one time and a queuing system is in place with social distancing markers on the floor for entry.
    - Audio guides are not in use.
  • The venue is certified with the 'We’re Good To Go’ COVID-19 industry standard.
  • For more information on the 'We're Good to Go' Industry Standard please click here.
  • For more information about the measures in place for Covid-19 please click here (new tab) .
  • To see a video of the COVID-19 measures that are in place please click here.

Getting Here

  • By Road View
    • The venue is located before East Fortune on the B1347 road from the A1 to North Berwick.
      The B1347 road is located between Haddington and East Linton from the A1.
    • There is a car park from the shop leading up to the middle of the site with several designated parking areas around the site.
  • By Bus View
    • There is a bus stop within 150 metres of the venue.
    • The bus stop is served by bus 121.
      There is a bus drop off and pick up point within the grounds of the Museum itself.
  • By Train View

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • Staff receive disability awareness/equality training.
  • There is not a member of staff trained in British Sign Language.
  • Staff do not receive deaf awareness training.
  • British Sign Language interpreters cannot be provided on request.
  • There is an assistance dog toilet or toileting area at the venue/nearby.
  • The assistance dog toilet or toileting area is located near the woods.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs.
  • To obtain mobility aids please contact a member of staff.
  • Dog waste bags are available .

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 125cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 86cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.

Attraction / Exhibit

  • Attraction / Exhibit View
    • There is level access throughout this area.
    • Clear directional signage is not provided in this area.
    • During busy periods this area can become congested.
    • The type of flooring in this area is concrete.
    • Handrails with a rounded or oval profile are not provided in this area.
    • This area does play background music/sound.
    • There are not resting/seating areas within this area.
    • Explanations for the exhibit(s) is/are in pictorial and information board format.
    • Some exhibits can be audio described.
    • Exhibits are audio described in person.
    • There may be some flash photography in this area due to visitors taking photographs.
  • Colour Contrast and Lighting View
    • There is a good colour contrast between the walls and the floor in this area.
    • The lighting levels in this area are good.
  • Exit View
    • Visitors exit via the entrance/opening.
  • Comments View
    • Only the front of the parachute store can generally be accessed with the rear behind a glass barrier.
    • This area is unstaffed although staff from neary buildings may be able to assist.

Accessible Toilet(s)

  • The nearest accessible toilet(s) is/are located in the Fantasic Flight building.

Standard Toilet(s)

  • The nearest standard toilet(s) is/are located in the Fantastic Flight building.