Access Guide
Entrance
- This entrance is located ahead after exiting via the ticket office and shop.
- The approach to the entrance has uneven surfaces.
- The entrance area is clearly signed.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is step-free access via slope at the entrance.
- The slope has a slight gradient.
- There are double manual doors at this entrance.
- The doors are permanently held open.
- The width of the opening is 146cm.
- There is a small lip on the threshold of the opening.
- The doors have a medium visual contrast.
- Visitors will head right to the Concorde Experience and Jet Age exhibit.
- There is a second set of double automatic doors.
- The second set of doors opens towards you.
- The width of the opening is 145cm.
- The second set of doors have a medium visual contrast.
- There is step-free access via ramp as you enter.
- The ramp has a slight gradient.
- The ramp is over 150cm wide with handrails on both sides.
- The handrails are easy to grip.
Reception Desk
- The reception is located ahead and to the left after entering.
- The distance from the entrance is 15m.
- There is step-free level access to reception.
- The height of the reception desk is 95cm.
- There is not a lowered section at the desk.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- Audio guides and assistance are available at this point.
- There may be background noise in this area.
- The flooring is shiny.
- Lighting levels vary due to the size of the space.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs without armrests.
Theatre
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Theatre Information
View
- The theatre is located within the Concorde Experience and The Jet Age Hangar.
- There is a fixed hearing assistance system.
- The hearing assistance system could not be tested at the time of the survey.
- The most accessible route has step-free level access and manual doors.
- There is step-free level access to a row of seating.
- All rows are on one level and are step-free.
- Seating available includes: chairs without armrests.
Exhibition Space
- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: Concorde, the BOAC Jet Age and the Trident cockpit exhibits (the Trident cockpit can be viewed without entering).
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- The flooring is shiny.
- The walls and floor visual contrast varies between low and high.
- The following may be experienced here: lighting effects, 3D visual effects on screen and interactive video effects.
- There may be background noise.
- Lighting levels vary due to the size of the space.
- Display information includes: pictorial, audio guides, information boards, touchscreens, televisions/screens, interactive exhibits at a suitable height for a wheelchair user and subtitles.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- Seating available in this area includes: benches.
- The tour is self-guided.
- There is a mix of interactive and non-interactive exhibits.
Access to Concorde
- The Concorde Experience is only accessible via steps.
- The main access point is the middle of the aircraft.
- The exit staircase is at the front.
- The distance from the entrance is 45m.
- The most accessible route has step-free level access, steps, doors permanently held open, narrow walkways and narrow openings.
- There are 20+ steps with handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The steps are clearly marked.
- The height of the steps is not between 15cm and 18cm.
- The height of the highest step is 28cm.
- The depth of the steps is not between 30cm and 45cm.
- There is written text signage on or near the entrance.
- There is step-free level access onto the aircraft.
- There is a single manual door which is permanently held open.
- The width of the opening is 74cm.
- The door has a high visual contrast.
Concorde
- This attraction is indoors.
- There is step-free level access throughout all areas.
- Access throughout may include doors permanently held open, narrow walkways and narrow openings.
- There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is no (or very little) background noise.
- Lighting levels were low at the time of the survey.
- Display information includes: pictorial, audio guides and information boards.
- The tour is self-guided but volunteers/staff are available to provide additional information.
Access to the BOAC Jet Age Exhibit
- The BOAC Jet Age Exhibit is only accessible via steps.
- The most accessible route has step-free level access, steps and shiny flooring.
- There are 20+ steps with handrails on both sides.
- The handrails are not easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The steps are clearly marked.
- The height of the steps is between 15cm and 18cm.
- The depth of the steps is not between 30cm and 45cm.
- There is step-free level access to enter the raised exhibit from the top of the staircase.
BOAC Jet Age Exhibit
- This area is indoors.
- The following areas have stepped access: this exhibit is only accessible via steps.
- Access throughout may include narrow walkways.
- The walls and floor visual contrast varies between low and high.
- The following may be experienced here: lighting effects and interactive video effects.
- There may be background noise.
- Lighting levels were low at the time of the survey.
- Display information includes: tactile, pictorial, information boards, touchscreens, televisions/screens and subtitles.
- There is not a hearing assistance system.
- Seating available in this area includes: benches.
- The tour is self-guided.
Toilet with Adaptations (Concorde Experience and The Jet Age - Left Hand Transfer)
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Access
View
- The toilet surveyed is located to the far right side, after entering.
- The distance from the entrance is 25m.
- The most accessible route to the toilet has step-free level access.
- There is step-free level access into the facility.
- There is pictorial signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The door is easy to open.
- The width of the door opening is 80cm.
- The door has a lever twist lock.
- Internally the door has a low visual contrast.
- There is a grab rail on the internal door with a low visual contrast.
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Dimensions and Features
View
- The dimensions of the cubicle are 144cm (width) x 230cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left as you face the toilet.
- The lateral transfer space is 75cm (from the side of the toilet pan).
- There is a lever flush on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a low visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a low visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a low visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a low visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a low visual contrast.
- The toilet roll holder is 100cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 73cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rail is on the left as you face the wash basin.
- The wash basin grab rail has a low visual contrast.
- There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
- The soap dispenser has a medium visual contrast.
- The soap dispenser is 95cm from the floor.
- There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
- The towel dispenser has a low visual contrast.
- The towel dispenser is 82cm from the floor.
- There is not a hand dryer.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a mirror.
- There is no shelf.
- The cubicle has a nappy/incontinence items bin and a sanitary bin.
- There is one coat hook.
- The coat hook is 124cm from the floor.
- The height of the baby change facility when in use is 81cm.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.