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Next - London - Oxford Street

120-128 Oxford Street, London, W1D 1LT

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Access Guide

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Introduction

Getting Help and Assistance

  • There is a team member available for help and assistance.
  • There is not a home delivery service available from the store.
  • All items available in store are available online and deliverable to store.
  • There is an Order and Collect service in the store.
  • Customers can obtain online Order and Collect items from the Menswear till point.
  • The store does play background music.
  • There is a/are hearing assistance system(s) located at the Menswear till point(s), within Costa and at the till point(s).
  • Comments View
    • A tablet is also available at the Customer Order and Collection Service.

Public Transport and Parking

  • Public Transport View
    • There is a bus stop within approximately 150m of the store.
    • The nearest train station is Euston.
    • The nearest underground tube station is Oxford Circus or Tottenham Court Road.
  • Parking View
    • The store does not have its own car park.
    • Clearly signed and/or marked on street Blue Badge parking bays are available.
    • The on street Blue Badge parking bay(s) is/are located on Berners Street.
    • Standard on street parking is available (within approximately 50m of the store).
    • There is not a designated drop-off point.
  • Comments View
    • There are 2 Blue Badge Bays available.
    • Standard on-street parking is located along Berners Street.
    • Parking charges apply though a pay by phone service and users need to quote the location number 8744.

Approach

  • Approach View
    • The surface of the approach is stone/concrete tiles.
    • There is step-free access on the approach.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located on Oxford Street.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 200cm.
    • There is a team member available for assistance at this entrance.
    • There is not wayfinding signage available at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is steep.

Outside Access (GAP Entrance)

  • Entrance View
    • This information is for the entrance located at the front left of the building, on the corner of Oxford Street and Wells Street.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 180cm.
    • There is a team member available for assistance at this entrance.
    • There is not wayfinding signage available at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.

Department (GAP - Womenswear, Menswear and Children's)

  • Department View
    • The department is located on the ground floor, immediately ahead as you enter via the GAP entrance.
    • There is step free access to the department.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • There is step free access throughout the aisle(s).
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Till Point(s) View
    • There is step free access to the till point(s).
    • The nearest till point(s) is/are approximately 17m from the GAP entrance.
    • The till point(s) is/are clearly signed.
    • The height of the till point(s) is/are 106cm.
    • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
    • There is not a hearing assistance system at the till point(s).
    • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are not placed in front of a background which is patterned.
  • Accessible Fitting Room(s) View
    • There is/are 2 fitting room(s) in total within the department, 1 of which is an accessible fitting room.
    • There is step free access to the accessible fitting room(s).
    • The accessible fitting room(s) is/are not clearly signed.
    • There is a curtain opening to access the accessible fitting room(s).
    • The clear width of the fitting room opening is 101cm.
    • The dimensions of the accessible fitting room(s) are 196cm x 216cm.
    • There is clear manoeuvring space in the accessible fitting room(s).
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is a drop down rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 49cm from the floor.
    • There is a/are coat hook(s) in the accessible fitting room(s), 71cm from the floor.
    • There is not an emergency alarm in the accessible fitting room(s).
    • There is a bench seat in the accessible fitting room(s).
    • The height of the chair from the floor is 49cm.
    • There is a functional assistance bell in the accessible fitting room(s).
    • The height of the assistance bell from the floor is 115cm.
  • Standard Fitting Room(s) View
    • There is/are 1 standard fitting room(s) within the department.
    • There is step free access to the standard fitting room(s).
    • The fitting room(s) is/are clearly signed.
    • There is a chair/stool/changing bench in the standard fitting room(s).

Womenswear

  • Womenswear View
    • Womenswear is located on the ground floor, ahead as you enter via the main entrance.
    • There is step free access to Womenswear.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • There is step free access throughout the Womenswear aisle(s).
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.

Lipsy

  • Lipsy View
    • Lipsy is located on the ground floor, to the right of the till point.
    • There is step free access to Lipsy.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • There is step free access throughout the Lipsy aisle(s).
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.

Lingerie

  • Lingerie View
    • Lingerie is located on the ground floor, to the right rear as you enter via the main entrance.
    • There is step free access to Lingerie.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • There is step free access throughout the Lingerie aisle(s).
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.

Childrenswear

  • Childrenswear View
    • Childrenswear is located on the ground floor, to the rear of the store.
    • There is step free access to Childrenswear.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • There is step free access throughout the Childrenswear aisle(s).
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.

Department (Baby)

  • Department View
    • The department is located on the ground floor to the rear left of the store.
    • There is step free access to the department.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • There is step free access throughout the aisle(s).
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.

Department (Womens - Shoes and Accessories)

  • Department View
    • The department is located on the ground floor, to the rear right of the store.
    • There is step free access to the department.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • There is step free access throughout the aisle(s).
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.

Till Point (Ground Floor)

  • The till point is located on the ground floor, within the Womenswear department.
  • There is step free access to the till point.
  • The till point is approximately 35m from the main entrance.
  • The till point is clearly signed.
  • The height of the till point is 106cm.
  • There is not a lowered section at the till point, however there are clipboards and portable chip & pin machines available.
  • There is a hearing assistance system at the till point.
  • The hearing assistance system is signed.
  • - NEXT - View
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 11/09/2023.
    • The hearing loop was working at the time of testing.
    • There is windows, TVs, glazed screens or mirrors behind the till point which could adversely affect the ability of someone to lip read.
    • The till point is not placed in front of a background which is patterned.

Step(s) (Access to Fitting Rooms)

  • There is a/are step(s) located to the rear left of the Womenswear shoes and accessories department.
  • The step(s) is/are used to access the women's fitting rooms.
  • There is/are 7 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 15cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.

Fitting Room(s) (Ground Floor - Women's)

  • Standard Fitting Room(s) View
    • The standard fitting room(s) is/are located on the ground floor, at the rear of the store, after the steps.
    • There is/are 17 standard fitting room(s) within the ground floor.
    • There is stepped access to the standard fitting room(s).
    • The fitting room(s) is/are clearly signed.
    • There is a chair/stool/changing bench in the standard fitting room(s).

Other Floors

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located at the rear right side of the store.
    • The stairs are approximately 70m from the main entrance.
    • Signs indicating the location of the stairs are not available from the entrance.
    • The floors which are accessible by stairs are ground floor and first floor.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are good.
  • Escalator(s) View
    • Escalators can be used to access other floors.
    • The escalator(s) is/are located ahead as you enter via the main entrance.
    • The escalator(s) is/are clearly visible from the entrance.
    • The escalators go both up and down.
    • The floors which are accessible by escalator(s) are ground floor and first floor.
    • The escalator(s) steps are not clearly marked.
    • The foot and head of the escalator(s) are not clearly marked.
    • The lighting levels at the escalator(s) are good.

Lift

  • There is a lift for public use.
  • The lift is located to the middle right hand side of the store.
  • Signs indicating the location of the lift are clearly visible from the entrance.
  • The lift is approximately 36m (39yd 1ft) from the main entrance.
  • The lift is a standard lift.
  • A team member does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are ground floor and first floor.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • There is a high colour contrast between the external lift controls and the control plate.
  • There is not a colour contrast between the external lift control plate and the wall.
  • The clear door width is 120cm (3ft 11in).
  • The dimensions of the lift are 190cm x 165cm (6ft 3in x 5ft 5in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Home (First Floor)

  • Home View
    • The Home department is located on the first floor, to the left as you exit the lift.
    • There is step free access to the Home department, via lift.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • There is step free access throughout the Home department aisle(s).
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Till Point(s) View
    • There is step free access to the Home department till point(s).
    • The nearest Home department till point(s) is/are approximately 8m from the lift.
    • The till point(s) is/are clearly signed.
    • The height of the Home department till point(s) is/are 102cm.
    • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
    • There is not a hearing assistance system at the till point(s).
    • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are not placed in front of a background which is patterned.

Menswear (First Floor)

  • Menswear View
    • Menswear is located on the first floor, to the right of the store as you exit the lift.
    • There is step free access to Menswear, via lift.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • There is step free access throughout the Menswear aisle(s).
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is a browse and order hub within Menswear.
  • Till Point(s) View
    • There is step free access to the Menswear till point(s).
    • The nearest Menswear till point(s) is/are approximately 21m from the lift.
    • The till point(s) is/are clearly signed.
    • The height of the Menswear till point(s) is/are 106cm.
    • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
    • There is a hearing assistance system at the till point(s).
    • The hearing assistance system is signed.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 11/09/2023.
    • The hearing loop was working at the time of testing.
    • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are not placed in front of a background which is patterned.
  • Accessible Fitting Room(s) View
    • There is/are 11 fitting room(s) in total within Menswear, 1 of which is an accessible fitting room.
    • There is step free access to the accessible fitting room(s).
    • The accessible fitting room(s) is/are clearly signed.
    • There is not a curtain opening to access the accessible fitting room(s).
    • The clear width of the fitting room opening is 95cm.
    • The dimensions of the accessible fitting room(s) are 210cm x 215cm.
    • There is clear manoeuvring space in the accessible fitting room(s).
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is a drop down rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 16cm from the floor.
    • There is not a coat hook in the accessible fitting room(s).
    • There is a functional emergency alarm in the accessible fitting room(s).
    • There is a bench seat in the accessible fitting room(s).
    • The height of the chair from the floor is 48cm.
    • There is not an assistance bell in the accessible fitting room(s), however if notified in advance a member of staff will be available for assistance if required.
  • Standard Fitting Room(s) View
    • There is/are 10 standard fitting room(s) within Menswear.
    • There is step free access to the standard fitting room(s).
    • The fitting room(s) is/are clearly signed.
    • There is a chair/stool/changing bench in the standard fitting room(s).

Menswear (First Floor - Denim)

  • Menswear View
    • Menswear is located on the first floor, ahead and to the right as you exit the lift.
    • There is step free access to Menswear.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • There is step free access throughout the Menswear aisle(s).
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.

Menswear (First Floor - Signature)

  • Menswear View
    • Menswear is located on the first floor, ahead and to the right as you exit the lift.
    • There is step free access to Menswear.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • There is step free access throughout the Menswear aisle(s).
    • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.

Department (First Floor - Men's Shoes and Accessories)

  • Department View
    • The department is located on the first floor, to the far right of the store as you exit the lift.
    • There is step free access to the department.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • There is step free access throughout the aisle(s).
    • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.

Department (First Floor - Sock Shop)

  • Department View
    • The department is located on the first floor, to the rear of the store as you exit the lift.
    • There is step free access to the department.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • There is step free access throughout the aisle(s).
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Till Point(s) View
    • There is step free access to the till point(s).
    • The nearest till point(s) is/are approximately 21m from the lift.
    • The till point(s) is/are clearly signed.
    • The height of the till point(s) is/are 100cm.
    • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
    • There is not a hearing assistance system at the till point(s).
    • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are not placed in front of a background which is patterned.

Costa (First Floor)

  • Costa is located on the first floor, to the far left of the store as you exit the lift.
  • There is step free access to Costa.
  • There is step free access throughout.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Food and/or drink(s) is/are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is 95cm.
  • There is not a lowered section at the counter, however there are clipboards and portable chip & pin machines available.
  • There is a hearing assistance system.
  • The hearing assistance system is signed.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 11/09/2023.
  • The hearing loop was working at the time of testing.
  • Tables are not permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 1m from the entrance/opening.
  • The nearest table is approximately 2m from the counter.
  • The distance between the floor and the lowest dining table is 42cm.
  • The distance between the floor and the highest dining table is 76cm.
  • There is clear manoeuvring space to the service counter and to the outer tables and chairs.
  • Drinking straws are available.
  • Two handle cups are available on request.
  • Takeaway cups are available.
  • Takeaway cutlery is available.
  • Costa does play background music.
  • WiFi is available in Costa.

Accessible Toilet(s) (First Floor - Costa - Right Hand Transfer)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located on the first floor, to the right as you enter Costa.
    • This accessible toilet is approximately 70m (76yd 1ft) from the lift.
    • There is step-free access into the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial and written text signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 155cm x 215cm (5ft 1in x 7ft 1in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 88cm.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary, non-infectious waste and general waste (with no lid) disposal units.
    • There is a/are coat hook(s).
    • There are coat hooks in the toilet at 91cm and 157cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a lid.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 95cm (3ft 1in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 73cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 73cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • There is a high contrast between the external door and wall.
    • There is a high contrast between the internal door and wall.
    • There is a high contrast between the dropdown rail(s) and wall.
    • There is a high contrast between the wall-mounted grab rail(s) and wall.
    • The toilet seat does not have a colour contrast.
    • There is a high contrast between the walls and floor.
    • The lighting levels are low.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 87cm (2ft 10in).

Standard Toilet(s) (First Floor - Costa)

  • Standard toilet facilities are available.
  • Access to Standard Shared Toilet(s) View
    • The shared toilets that were surveyed are located on the first floor, to the right as you enter Costa.
    • The shared toilet(s) is/are approximately 65m (71yd 3in) from the lift.
    • There is step-free access into the shared toilet(s).
    • There is written text signage on or near the toilet door.
    • An ambulant toilet with wall-mounted grab rails is not available.
    • The wash basin tap type is lever.
    • There is not a flashing fire alarm beacon within the toilet(s).
    • Lighting levels are low.