You are on Overview (Norfolk and Norwich University Hospital). Skip to the next section.

Overview (Norfolk and Norwich University Hospital)

Collapse all Expand all

• About View
  • This is an acute hospital site with multiple inpatient and outpatient services available.
  • Services available in the venue include: multiple cafés, shops and a restaurant.
  • View information on opening times
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • There is a public car park nearby.
  • The name of the nearest car park is NRP Public Car Park.
  • View information on NRP Public Car Park (opens new tab) .
  • The nearest train station is Norwich.
  • The nearest bus station is Norwich.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
  • View information on getting here (opens new tab) .
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step-free level access throughout, this may include the use of a lift.
  • Access throughout may include manual doors and doors permanently held open.
  • Level 1, Level 2, Level 3 and Level 4 can be accessed via a standard lift and stairs.
• Getting Help and Assistance View
  • There is seating available.
  • There is a fixed hearing assistance system.
  • You can borrow or hire the following equipment: a manual wheelchair and walking aids.
  • British Sign Language can be provided virtually.
  • Documents are available in the following formats: large print (on request).
  • There is not a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Additional facilities/services include: a pay phone, Wi-Fi and TV pre-pay machines for patients.
  • Staff receive the following training: disability awareness training.

You are on Getting Help and Assistance (The Big C Centre). Skip to the next section.

Getting Help and Assistance (The Big C Centre)

• There are volunteers available for help and assistance at the hospital.
• Volunteers can be found throughout the Big C Centre.
• Documents are available in an alternative format and can be provided to include: Braille on request, large print and different languages on request.
• There is an assistance dog toilet or toileting area on the hospital site.
• The assistance dog toilet or toileting area is located on green area around the Big C Centre.
• Water bowls for assistance dogs are available.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is not available at the hospital.

You are on Parking (Car Park K). Skip to the next section.

Parking (Car Park K)

Collapse all Expand all

• Car Park View
  • The car park is located at the rear left side of the hospital.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are no designated Blue Badge parking bays available.
• Charges and Restrictions View
  • This car park is for visitors only.
  • Parking is not free for all users.
  • Clearly presented parking signs are available.
  • Payment machines are located inside the main building.
  • There is not a payment machine with controls at a suitable height for a wheelchair user.
  • View information on parking policies/charges (opens new tab).
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Opening Times (The Big C Centre). Skip to the next section.

Opening Times (The Big C Centre)

• Monday 09:00 - 16:30.
• Tuesday 09:00 - 16:30.
• Wednesday 09:00 - 16:30.
• Thursday 09:00 - 16:30.
• Friday 09:00 - 16:30.
• Saturday Closed.
• Sunday Closed.

You are on Outside Access (The Big C Centre Entrance). Skip to the next section.

Outside Access (The Big C Centre Entrance)

Collapse all Expand all

• Entrance Details View
  • This information is for the entrance located at the front of the building.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • The main door(s) open(s) automatically (away from you).
  • The door(s) is/are single width.
  • The width of the door opening is 108cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically (away from you).
  • The door(s) is/are single width.
  • The width of the door opening is 108cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access once inside.
• There is a hearing assistance system.
• The hearing assistance system is available only on request.
• The system is a portable loop.
• Staff are trained to use the hearing system.
• This venue does play background music.
• Music is played in some of the areas at a low to medium level.
• Motorised scooters are allowed in public parts of the venue.
• Wayfinding signage is not available.
• The type of flooring in walkways and corridors is carpet and vinyl/laminate.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• The lighting levels are varied.

You are on Waiting Room / Area (Information Area). Skip to the next section.

Waiting Room / Area (Information Area)

• There is a waiting room / area.
• The waiting room / area is approximately 8m from the Big C Centre Entrance.
• There is level access into the waiting room / area.
• There is not a/are not door(s) into the waiting room / area.
• The type of flooring is carpet.
• There is a space for a wheelchair user to wait within the seating area.
• No chairs are permanently fixed.
• All chairs have armrests.
• No tables are permanently fixed.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a flashing fire alarm beacon within the waiting room / area.
• There is not a television.
• Vending machines are not available.
• A water dispenser is not available.
• There is a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are medium.

Collapse all Expand all

• Comments View
  • This area is off the Centre Lounge Area.

You are on Day Room / Lounge Area (Centre Lounge Area). Skip to the next section.

Day Room / Lounge Area (Centre Lounge Area)

• There is a day room/lounge area.
• The day room/lounge area is approximately 10m from the Big C Centre Entrance.
• There is level access into the day room/lounge area.
• The day room/lounge area is always open.
• There is not a/are not door(s) into the day room/lounge area.
• The type of flooring is carpet.
• There is a space for a wheelchair user to manoeuvre.
• There are seats with armrests on both sides.
• No chairs are permanently fixed.
• No tables are permanently fixed.
• The distance between the floor and the lowest table is 37cm (1ft 3in).
• The distance between the floor and the highest table is 47cm (1ft 7in).
• The room does not have background music playing.
• There is not a flashing fire alarm beacon within the room.
• There is not a television.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are adjustable.

You are on Day Room / Lounge Area (The Lilac Lounge). Skip to the next section.

Day Room / Lounge Area (The Lilac Lounge)

• There is a day room/lounge area.
• The day room/lounge area is approximately 18m from the Big C Centre Entrance.
• There is level access into the day room/lounge area.
• The day room/lounge area is always open.
• There is a/are door(s) into the day room/lounge area.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 88cm (2ft 11in).
• The type of flooring is vinyl/laminate.
• There is a space for a wheelchair user to manoeuvre.
• There are seats with armrests on both sides.
• No chairs are permanently fixed.
• No tables are permanently fixed.
• The distance between the floor and the lowest table is 27cm (11in).
• The distance between the floor and the highest table is 36cm (1ft 2in).
• The room does not have background music playing.
• There is not a flashing fire alarm beacon within the room.
• There is not a television.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are adjustable.

Collapse all Expand all

• Comments View
  • There is a small music system available in this room.

You are on Family Room (The Peter Pointer Room). Skip to the next section.

Family Room (The Peter Pointer Room)

• The family room is located off the main Centre Lounge Area.
• There is step-free access to the family room.
• The family room is clearly signed.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult for some to open.
• The width of the door opening is 87cm.
• The type of flooring in the place of worship/room is carpet.
• There is not sufficient space for a wheelchair user to manoeuvre within the family room.
• There are chairs with armrests on both sides.
• There is not sufficient space for a wheelchair user to use the seating area.
• There is space for an assistance dog to rest.
• No tables are permanently fixed.
• There is not a refreshment counter.
• There is not a television.
• Vending machines are not available.
• There is not a water dispenser available.
• There is not a play area or toys/books for a child to play with.
• There is a hearing assistance system for the room(s) available on request.
• Background music is not played in the room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels in the room are adjustable.
• The chairs can be removed from the room to make space for a wheelchair user.

You are on Consultation / Treatment Room (The Caron Keating Room). Skip to the next section.

Consultation / Treatment Room (The Caron Keating Room)

• There is / are 1 consultation / treatment room(s) available.
• The name / number of the room surveyed was; The Caron Keating Room.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 87cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is not room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist is not available.
• There is not sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not adjustable.
• All chairs have armrests available.
• Some tables are permanently fixed.
• The room does not have background music playing.
• There is not a flashing fire alarm beacon within the room.
• Lighting levels are adjustable.

You are on Conference / Meeting Facilities (Meeting Room). Skip to the next section.

Conference / Meeting Facilities (Meeting Room)

• Conference/meeting facilities are available.
• The conference/meeting facilities are located off the Centre Lounge Area.
• There is step-free access to the conference/meeting facilities.
• The door opening width(s) is/are 75cm+ for the room(s).
• There is a hearing assistance system for the room(s) available on request.
• There are some chairs with armrests on both sides within the room(s).
• There is sufficient space for a wheelchair user to manoeuvre within the room(s).
• The lighting levels in the room(s) are adjustable.

You are on Kitchen (The Big C Centre Kitchen). Skip to the next section.

Kitchen (The Big C Centre Kitchen)

• The kitchen is located off the Central Lounge Area.
• There is step-free access to the kitchen.
• The kitchen has open access (no doors).
• There is not ample room for a wheelchair user to manoeuvre within the kitchen.
• The height of the work surfaces are 90cm (2ft 11in).
• There is not a dual height refreshment counter.
• There is not a work surface with a clear knee recess.
• There is not a height adjustable work surface.
• The type of flooring in this area is vinyl.
• There are chairs without armrests within the kitchen.
• Tables are not permanently fixed.
• Chairs are not permanently fixed.
• The standard height for tables is 70cm.
• Vending machines are not available.
• Plastic/takeaway cups are not available.
• Drinking straws are not available.
• Lighting levels are moderate to good.

You are on Toilet with Adaptations (Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer)

Collapse all Expand all

• Location and Access View
  • This accessible toilet is located next to the Centre Lounge Area.
  • This accessible toilet is approximately 11m (12yd 1in) from the Big C Centre Entrance.
  • There is step-free access into the accessible toilet.
  • This {Radio} a shared toilet.
  • The accessible toilet surveyed {Radio} for the sole use of disabled people.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 87cm.
  • The contrast between the internal door and wall is high.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is high.
• Toilet Features View
  • The dimensions of the accessible toilet are 154cm x 225cm.
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The height of the light switch/pull cord is 71cm from floor level.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 120cm.
  • The transfer space is obstructed by a female sanitary bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail on the transfer side.
  • The visual contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The contrast between the walls and floor is high.
  • There is an emergency alarm.
  • The emergency alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and nappy/incontinence items bin disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 106cm (3ft 6in).
  • The contrast between the toilet roll holder and the wall is high.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 68cm (2ft 3in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is lever.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 110cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 110cm (3ft 7in).
  • The contrast between the towel dispenser and the wall is medium.
  • There is not a hand dryer.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 87cm.

You are on Standard Toilet(s) (Standard Toilets). Skip to the next section.

Standard Toilet(s) (Standard Toilets)

Collapse all Expand all

• Toilet Facilities View
  • The shared toilet is located next to the Centre Lounge Area.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 10m from the Big C Centre Entrance.
  • There is pictorial signage on or near the toilet door.
  • The visual contrast between the external toilet door(s) and wall(s) is high.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 69cm.
  • The wash basin(s) tap type is lever.
  • Lighting levels are moderate to good.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Getting To and Getting Around Norfolk and Norwich University Hospital link (new tab) - click here.
• Norfolk and Norwich University Hospital - Parking link (new tab) - click here.