Access Guide
Overview (Norfolk and Norwich University Hospital)
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About
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- This is an acute hospital site with multiple inpatient and outpatient services available.
- Services available in the venue include: multiple cafés, shops and a restaurant.
- View information on opening times
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Parking and Public Transport
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- The venue has its own car park, with Blue Badge parking available.
- There is a public car park nearby.
- The name of the nearest car park is NRP Public Car Park.
- View information on NRP Public Car Park (opens new tab) .
- The nearest train station is Norwich.
- The nearest bus station is Norwich.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
- View information on getting here (opens new tab) .
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout, this may include the use of a lift.
- Access throughout may include manual doors and doors permanently held open.
- Level 1, Level 2, Level 3 and Level 4 can be accessed via a standard lift and stairs.
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Getting Help and Assistance
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- There is seating available.
- There is a fixed hearing assistance system.
- You can borrow or hire the following equipment: a manual wheelchair and walking aids.
- British Sign Language can be provided virtually.
- Documents are available in the following formats: large print (on request).
- There is not a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: a pay phone, Wi-Fi and TV pre-pay machines for patients.
- Staff receive the following training: disability awareness training.
Parking (Car Park F)
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Car Park
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- The car park is located at the front centre of the hospital.
- The car park is open air/surface.
- The car park surface consists of block paving.
- There are 15+ designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked.
- The surveyed Blue Badge parking bay dimensions are 237cm (width) x 522cm (depth).
- The hatched/marked zones vary between bays.
- The width of the marked zone is 210cm.
- The dimensions of the designated Blue Badge parking bays vary in size.
- The nearest designated bay is 65m from the West Atrium entrance.
- The most accessible route from the Blue Badge parking has slight ramps or slopes.
- There is a dropped kerb with tactile paving from the designated Blue Badge parking.
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Charges and Restrictions
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- This car park is for visitors and Blue Badge holders only.
- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- Clearly presented parking signs are available.
- Payment machines are located inside the main building.
- There is not a payment machine with controls at a suitable height for a wheelchair user.
- View information on parking policies/charges (opens new tab).
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Drop-off Point
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- There is not a designated drop-off point available.
Outside Access (WHSmith Outpatients West Entrance)
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Entrance Details
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- This information is for the entrance located opposite the entrance to the Outpatients West Building.
- The entrance area/door is clearly signed.
- There is step free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- There is not a bell/buzzer.
- There is not an intercom.
- There is not a hand sanitiser.
- There is not a door release button when exiting.
- The main door(s) open(s) both ways.
- The door(s) is/are double width.
- The door(s) is/are heavy.
- The width of the door opening is 160cm.
- There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
Outside Access (WHSmith West Atrium Entrance)
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Entrance Details
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- This information is for the entrance located opposite the entrance to the West Atrium.
- The entrance area/door is clearly signed.
- There is step free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- There is not a bell/buzzer.
- There is not an intercom.
- There is not a hand sanitiser.
- There is not a door release button when exiting.
- The main door(s) open(s) both ways.
- The door(s) is/are double width.
- The door(s) is/are heavy.
- The width of the door opening is 160cm.
- There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
Counter (Till)
- The checkout till is located to the right on entering the shop.
- The counter is approximately 1m (3ft 3in) from the WH Smith West Atrium entrance.
- The counter is clearly visible from the entrance.
- There is step free access to the counter.
- The lighting levels at the counter are moderate to good.
- The height of the counter is medium height (77cm - 109cm).
- There is sufficient space to write or sign documents on the counter.
- There is not a low section of the counter (76cm or below) available.
- The counter is staffed.
- There is not a hearing assistance system.
Inside Access
- There is level access once inside.
- There is not a hearing assistance system.
- This venue does not play background music.
- Motorised scooters are allowed in public parts of the venue.
- Wayfinding signage is not available.
- Dementia friendly signage is not provided.
- The type of flooring in walkways and corridors is vinyl/laminate.
- The lighting levels are varied.
Eating and Drinking (The Coffee House)
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Location and Access
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- The following information is for the café.
- The café is located within WH Smith.
- There is step-free access café.
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Service and Menus
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- Tables cannot be booked in advance.
- There is a counter where food and drink can be ordered.
- Staff can bring food and/or drinks to tables.
- Menu types include; written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold meals and snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- This area does not play background music.
- There is not a hearing assistance system.
- There is not a portable card machine available for payment.
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Service Counter(s)
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- The height of the counter is 88.
- Lighting levels N/A be adjusted by a member of staff upon request.
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Tables and Seating
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- There is not ample room for a wheelchair user to manoeuvre.
- The majority of tables are accessible to wheelchair users.
- The standard height for the underside of dining tables is 74cm.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- No chairs have armrests on both sides.
- The type of flooring in this area is vinyl.
- The lighting levels are moderate to good.
- Lighting levels N/A be adjusted by a member of staff upon request.
Related Access Guides
- To view other Detailed Access Guides that are related to this one please use the links below.
- Getting To and Getting Around Norfolk and Norwich University Hospital link (new tab) - click here.
- Norfolk and Norwich University Hospital - Parking link (new tab) - click here.