Access Guide
Overview
-
About
View
- The Christmas Marquee is a temporary, seasonal attraction in the grounds next to the main house.
- Facilities available in the venue include: a gift shop and an eating and drinking area.
- Access to the toilets, main house and gift shop is through the marquee.
- There is a café overspill area that is on the lower level of the marquee.
- View information on opening times.
-
Parking and Public Transport
View
- The venue shares a car park which has Blue Badge parking available.
- There is a drop-off point.
- The nearest train station is Malton.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
- View information on getting here (opens new tab) .
-
Getting In and Around
View
- There is step-free access via ramp at the most accessible entrance.
- There is step-free level access throughout.
- The following areas have step-free access via ramps or slopes: the shop, and main eating and drinking area.
- The following areas have stepped access: the shop, and main eating and drinking area can also be accessed via steps.
-
Getting Help and Assistance
View
- There is seating available.
- There is no hearing assistance system.
- You can borrow or hire the following equipment: a manual wheelchair.
- View more information on borrowing or hiring equipment (opens new tab).
- There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
- The designated safe space is located in the prayer room, in the main house.
- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: Wi-Fi.
- Staff receive the following training: First Aid Training, Deaf Awareness.
- Related Access Guides View
Parking (Car Park)
-
Car Park
View
- The car park is located at the front of the grounds, to the right as you drive in.
- The car park is open air/surface.
- The car park surface consists of tarmac.
- There are 10 designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked.
- The surveyed Blue Badge parking bay dimensions are 229cm (width) x 470cm (depth).
- There is a marked zone to one side and the rear.
- The width of the marked zone is 130cm.
- The nearest designated bay is 21m from the Stable Courtyard entrance.
- The most accessible route from the Blue Badge parking has a slight ramp or slope.
- There are six additional Blue Badge bays on loose chippings which are clearly signed but not marked into individual bays.
-
Charges and Restrictions
View
- Parking is free for all users.
-
Drop-off Point
View
- There is a designated drop-off point available.
- The designated drop-off point is located in front of the Courtyard building.
Parking (Electric Vehicle Parking)
-
Car Park
View
- The car park is located to the right of the stable courtyard.
- The car park is open air/surface.
- The car park surface consists of tarmac.
- Charges and Restrictions View
-
Electric Vehicle Charging Points
View
- There are 4 electric vehicle charging points.
- The dimensions of the surveyed electric vehicle charging bay are 227cm (width) x 485cm (depth).
- The controls are at a suitable height for a wheelchair user.
- The nozzle holster is at a suitable height for a wheelchair user.
- The charging points require tap and pay (contactless payment).
-
Drop-off Point
View
- There is not a designated drop-off point available.
Parking (Garden Centre Car Park)
-
Car Park
View
- The car park is located in front of the garden centre, to the right hand side of the grounds of Castle Howard as you enter.
- The car park is open air/surface.
- The car park surface consists of tarmac.
- There are 2 designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked.
- The surveyed Blue Badge parking bay dimensions are 252cm (width) x 423cm (depth).
- There is a marked zone to both sides but not at the rear.
- The width of the marked zone is 121cm.
- The nearest designated bay is 4m from the garden centre gates.
- The most accessible route from the Blue Badge parking has a slight ramp or slope.
- The right hand side of this parking area is used for coaches only.
-
Charges and Restrictions
View
- Parking is free for all users.
-
Drop-off Point
View
- There is not a designated drop-off point available.
Toilet and Changing Facilities
-
Toilet Facilities
View
- There are 2 toilets with adaptations.
- Toilets with adaptations are located in the courtyard area and opposite the Fitzroy café in the house.
- All toilets with adaptations have a right hand transfer space.
- The male and female standard toilet facilities are located in the courtyard.
- The male and female standard toilet facilities are located in the house opposite the Fitzroy café.
-
Changing Places and Changing Facilities
View
- Parent and baby changing facilities are located in the courtyard toilets and in the house toilets.
Toilet with Adaptations (Courtyard - Right Hand Transfer)
-
Location and Access
View
- The toilet surveyed is located in the courtyard.
- The distance from the courtyard entrance is 15m.
- The most accessible route to the toilet has steep ramps or slopes and uneven surfaces.
- There is step-free access via slope into the facility.
- The slope has a steep gradient.
- There is pictorial signage on or near the door.
- The door opens inwards and has a high visual contrast.
- The width of the door opening is 75cm.
- The door has a locking handle.
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a high visual contrast.
-
Dimensions and Features
View
- The dimensions of the cubicle are 122cm (width) x 245cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
- The lateral transfer space is 53cm (from the side of the toilet pan).
- There is a push button flush in the centre of the cistern.
- There is no horizontal grab rail for the toilet.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a low visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a high visual contrast.
- The toilet roll holder is 112cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 72cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
- The soap dispenser has a high visual contrast.
- The soap dispenser is 112cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a high visual contrast.
- The hand dryer is 119cm from the floor.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a mirror.
- There is no shelf.
- The cubicle has a waste bin and a sanitary bin.
- There is one coat hook.
- The coat hook is 183cm from the floor.
- The walls and floor have a low visual contrast.
- Lighting levels were even at the time of the survey.
Toilet with Adaptations (House - Right Hand Transfer)
-
Location and Access
View
- The toilet surveyed is located opposite the entrance to Fitzroy Café.
- The distance from the Café is 20m.
- The most accessible route to the toilet has steep ramps or slopes, uneven surfaces and steps.
- There is step-free access via ramp into the facility.
- The ramp has a steep gradient.
- The ramp is between 75cm and 150cm wide with handrails on both sides.
- There is pictorial signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 83cm.
- The door has a twist lock.
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a medium visual contrast.
-
Dimensions and Features
View
- The dimensions of the cubicle are 145cm (width) x 219cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
- The lateral transfer space is 78cm (from the side of the toilet pan).
- There is a push button flush on top of the cistern.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rails have a high visual contrast.
- There is no vertical grab rail for the toilet.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a high visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a high visual contrast.
- The toilet roll holder is 95cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 71cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
- The soap dispenser has a medium visual contrast.
- The soap dispenser is 98cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a high visual contrast.
- The hand dryer is 95cm from the floor.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a mirror.
- There is no shelf.
- The cubicle has a waste bin and a nappy/incontinence items bin.
- There is one coat hook.
- The coat hook is 128cm from the floor.
- The height of the baby change facility when in use is 90cm.
- The walls and floor have a medium visual contrast.
- Lighting levels were even at the time of the survey.
Access To (the Christmas Marquee)
- The Christmas Marquee is located to the right of the house.
- The distance from the Kelly Train drop-off point is 90m.
- The most accessible route has steep ramps or slopes and uneven surfaces.
Entrance (Tunnel)
- This entrance is located in front of the house.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free access via ramp at the entrance.
- The ramp has a slight gradient.
- The ramp is over 150cm wide with no handrails.
- There is an opening without doors.
- The width of the opening is 250cm.
- There is step-free access via ramp as you enter.
- The ramp has a slight gradient.
- The ramp is over 150cm wide with no handrails.
Entrance (Christmas Marquee)
- This entrance is located to the side of the main house, on the right.
- The approach to the entrance has uneven surfaces.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free access via ramp at the entrance.
- The ramp has a steep gradient.
- The ramp is over 150cm wide with no handrails.
- There are double automatic doors at this entrance.
- The doors open by sliding.
- The width of the opening is 216cm.
- There is a small lip on the threshold of the opening.
- The doors have a low visual contrast.
- There is a second single automatic door.
- The second door opens by sliding.
- The width of the opening is 200cm.
- The second door has a low visual contrast.
- There is step-free level access as you enter.
- There is a buggy and scooter park in this area.
Getting Around
- There is step-free level access throughout the majority of areas.
- The following areas have step-free access via ramps or slopes: the shop and eating areas.
- The following areas have stepped access: the shop and eating areas (alternative access).
- Access throughout may include narrow aisles (less than 120cm).
- The visual contrast between the walls and floor varies between low and high.
- There is background noise.
- Wayfinding signage is provided.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signs is consistent throughout.
- Seating available in the walkways includes: chairs with armrests.
- Lighting levels vary due to the size of the space.
- Lighting levels are adjustable in some areas.
Shop
-
Getting Around
View
- There is step-free level access throughout all areas.
- The following areas have step-free access via ramps or slopes: the shop floor (bypassing the steps)
- The ramp is steep, 200cm wide with easy to hold handrails on both sides at a height of 112cm.
- The ramp has a slight left to right camber.
- Access throughout may include narrow aisles (less than 120cm).
- The majority of main aisle widths are between 120cm - 150cm.
- The visual contrast between the shelving and floor varies between low and high.
- There is background noise.
- Signage is provided.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signs is consistent throughout.
- Lighting levels are adjustable.
-
Payment
View
- The checkout area is located to the left of the ramp.
- There is step-free level access to the checkout area.
- The venue has a payment counter.
- The queue width for the main checkouts is between 120cm and 150cm and there is no need to turn.
- The height of the payment counter is 115cm.
- There is a lowered section at the counter.
- The height of the lowered section is 91cm.
- There is not a hearing assistance system.
- Lighting levels were even at the time of the survey.
- Lighting levels are adjustable.
Stairs
- The stairs surveyed are located halfway down the marquee.
- There are 5 steps between floors.
- The steps are clearly marked and have handrails on both sides.
- The handrails are not easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 17cm.
- The depth of the steps is between 30cm and 45cm.
- The steps have open risers.
- There are multiple sets of stairs, up to the eating and drinking level from the lower level of the marquee.
Exit
- The exit area is clearly signed.
- There is step-free access via ramp at the exit.
- The ramp has a slight gradient.
- The ramp is over 150cm wide with no handrails.
- There are double manual doors at this exit.
- The doors open away from you.
- The doors are easy to open.
- The width of the opening is 208cm.
- There is a small lip on the threshold of the opening.
- The doors have a medium visual contrast.
- There is a second set of double manual doors.
- The second set of doors open away from you.
- The doors are easy to open.
- The width of the opening is 208cm.
- There is a small lip on the threshold of the opening.
- The second set of doors have a medium visual contrast.
- There is step-free access via ramp as you exit.
- The ramp has a steep gradient.
- The ramp is over 150cm wide with no handrails.
- This exit leads to the gardens and exterior of the main house.
- There is a buggy and scooter park in this area.
