You are on Getting To (Emergency Department). Skip to the next section.

Getting To (Emergency Department)

• The most accessible route from the Emergency Department Car Park has slight ramps or slopes, uneven surfaces and a dropped kerb with tactile paving.
• View further information about parking at the hospital (opens new tab)
• Access to the Emergency Department is via the Emergency Department entrance.
• There is not a drop-off point at this entrance.
• View further information about entrances (opens new tab)
• The Emergency Department is located to the right hand side as you face the main hospital building.
• View information about accessible toilet facilities in public areas (opens new tab).
• View more information on getting to and around the hospital (opens new tab)

You are on Parking (Emergency Department). Skip to the next section.

Parking (Emergency Department)

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• Car Park View
  • The car park is located to the right as you face the main hospital building, immediately in front of the Emergency Department.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 12 designated Blue Badge parking bays available.
  • The Blue Badge bays have faded markings.
  • The surveyed Blue Badge parking bay dimensions are 221cm (width) x 477cm (depth).
  • The hatched/marked zones vary between bays.
  • The width of the marked zone is 134cm.
  • The dimensions of the designated Blue Badge parking bays vary in size.
  • The nearest designated bay is 10m from the Emergency Department entrance.
  • The most accessible route from the Blue Badge parking has slight ramps or slopes.
  • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
  • There are 2 parent and child parking bays available.
• Charges and Restrictions View
  • This car park is for staff, visitors and Blue Badge holders only.
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • Clearly presented parking signs are available.
  • Payment machines are located in front of the Emergency Department entrance.
  • There is not a payment machine with controls at a suitable height for a wheelchair user.
  • View information on parking policies/charges (opens new tab).
  • There are barriers upon entry and exit to the hospital site.
    Patients and visitors must take a ticket from the barrier on arrival.
    The height of the ticket button is 117cm.
    The payment machines are currently cash only.
    The height of the payment machine controls is between 112cm-136cm.
    The ticket is needed for the exit barrier.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Entrance (Emergency Department). Skip to the next section.

Entrance (Emergency Department)

• This entrance is located to the right hand side as you face the main hospital building.
• The approach to the entrance has uneven surfaces.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via a very easy slope at the entrance.
• There is an intercom at a height of 120cm.
• The height of the hand sanitiser is 146cm.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• The width of the opening is 171cm.
• The doors have a high visual contrast.
• There is a second set of double automatic doors .
• The second set of doors are permanently held open.
• The width of the opening is 178cm.
• The second set of doors have a low visual contrast.
• There is step-free level access as you enter.

You are on Department / Service (Emergency Department). Skip to the next section.

Department / Service (Emergency Department)

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• Location and Access View
  • The Emergency Department is located to the right hand side as you face the main hospital building.
• Getting Around View
  • There is step-free level access throughout.
  • Access throughout may include manual doors and doors permanently held open.
  • Some flooring is shiny and patterned.
  • The walls and floor have a high visual contrast.
  • There may be background noise in this area.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • Lighting levels vary due to the size of the space.
• Facilities and Services View
  • There are 10+ consultation/medical rooms available.
  • Seating available in this area includes: chairs with armrests and chairs without armrests.
  • Furniture available in this area includes: tables, treatment tables/beds, height adjustable tables and desks.
  • Some seating is fixed.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested, however it was not working at the time of the survey.
  • The hoist is mobile.
  • The following facilities are available for patients: toilets with adaptations.

You are on Toilet and Changing Facilities (Emergency Department). Skip to the next section.

Toilet and Changing Facilities (Emergency Department)

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• Toilet Facilities View
  • There are 6 toilets with adaptations.
  • Toilets with adaptations are located to the right as you enter the Emergency Department, off the reception waiting area, to the rear of the majors area and off the Greenzone - Minors reception waiting area.
  • The transfer space varies between left and right in the toilets with adaptations.
• Changing Places and Changing Facilities View
  • Parent and baby changing facilities are located within the toilet with adaptations to the left as you enter the Emergency Department and within the toilet with adaptations off the Greenzone - Minors reception waiting area.

You are on Reception (Emergency Department - Main Reception). Skip to the next section.

Reception (Emergency Department - Main Reception)

• The reception is located immediately ahead as you enter the Emergency Department.
• The distance from the Emergency Department entrance is 3m.
• There is step-free level access to reception.
• The height of the reception desk is 73cm.
• The reception has windows.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested, however it was not working at the time of the survey.
• The height of the bell at the reception desk is 132cm.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: chairs with armrests and chairs without armrests.
• The seating is fixed.

You are on Consultation / Medical Room (Triage). Skip to the next section.

Consultation / Medical Room (Triage)

• There is 1 consultation/medical room available.
• The room surveyed was; Triage.
• The room is located off the reception waiting area.
• The most accessible route to the room has step-free level access and doors permanently held open.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens inwards.
• The width of the opening is 83cm.
• There is step-free level access throughout the room.
• There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is not space for an assistance dog to rest.
• Some flooring is shiny.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs without armrests.
• Furniture available in the room includes: desks.
• There is not a hearing assistance system.
• There may be background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Entrance (Emergencies - Clinical Area). Skip to the next section.

Entrance (Emergencies - Clinical Area)

• This entrance is located off the reception waiting area.
• The entrance area is clearly signed.
• There is step-free level access at the entrance.
• There is a key fob/card reader at a height of 123cm.
• Patients are required to knock on the door and wait for the light on the key card reader to turn green in order to gain access. Usually a member of staff will collect the patient from the reception waiting area.
• There are double manual doors at this entrance.
• The doors open away from you.
• The width of the opening is 176cm.
• The doors have a high visual contrast.

You are on Consultation / Medical Room (Majors - Interventions Area). Skip to the next section.

Consultation / Medical Room (Majors - Interventions Area)

• There is 1 consultation/medical room available.
• The room surveyed was; Interventions Area.
• The room is located along the majors corridor and on the right.
• The most accessible route to the room has step-free level access, manual doors and doors permanently held open.
• There is step-free level access into the room.
• The width of the opening is 85cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a medium visual contrast.
• The treatment table is free standing and height adjustable.
• The length of the treatment table is 182cm.
• There is not a hearing assistance system.
• There is background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Consultation / Medical Room (Majors - Resuscitation Area). Skip to the next section.

Consultation / Medical Room (Majors - Resuscitation Area)

• There is 1 consultation/medical room available.
• The room surveyed was; Majors - Resuscitation Area.
• The room is located to the right hand side of the majors corridor.
• The most accessible route to the room has step-free level access, manual doors and doors permanently held open.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There are double manual doors with a high visual contrast.
• The doors are permanently held open.
• The width of the opening is 164cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The flooring is shiny and patterned.
• The walls and floor have a high visual contrast.
• The treatment table is free standing and height adjustable.
• The length of the treatment table is 190cm.
• Seating available in the room includes: chairs with armrests and chairs without armrests.
• Furniture available in the room includes: height adjustable tables and desks.
• Some furniture is fixed.
• There is not a hearing assistance system.
• There may be background noise in this room.
• Lighting levels vary due to the size of the space.

You are on Room (Relative's Room). Skip to the next section.

Room (Relative's Room)

• The room is located on the right hand side of the majors corridor, to the right of the resuscitation area.
• The distance from the Emergencies - Clinical Area entrance is 11m.
• The most accessible route to the room has step-free level access, manual doors and doors permanently held open.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens inwards.
• The width of the opening is 88cm.
• There is step-free level access throughout the room.
• Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
• There is space for an assistance dog to rest.
• Some flooring is shiny.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs with armrests, armchairs and sofas.
• Furniture available in the room includes: coffee tables.
• The surface heights are not suitable for wheelchair users.
• The clear underside space of the surfaces is not suitable for wheelchair users.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Entrance (ED Greenzone - Internal Entrance Via Majors). Skip to the next section.

Entrance (ED Greenzone - Internal Entrance Via Majors)

• This entrance is located to the rear of the majors corridor, then on the right hand side.
• The entrance area is clearly signed.
• There is step-free level access at the entrance.
• The height of the hand sanitiser is 126cm.
• There are double manual doors at this entrance.
• The doors are permanently held open.
• The width of the opening is 172cm.
• The doors have a high visual contrast.

You are on Entrance (ED Greenzone - Internal Entrance Via Right Wing Corridor). Skip to the next section.

Entrance (ED Greenzone - Internal Entrance Via Right Wing Corridor)

• This entrance is located on the ground floor of the main hospital building, along the Right Wing corridor and to the right.
• The entrance area is clearly signed.
• There is step-free level access at the entrance.
• There is a key fob/card reader at a height of 123cm.
• The height of the hand sanitiser is 119cm.
• There are double manual doors at this entrance.
• The doors are permanently held open.
• The width of the opening is 168cm.
• The doors have a high visual contrast.

You are on Reception (ED Greenzone). Skip to the next section.

Reception (ED Greenzone)

• The reception is located ahead and to the right as you enter the ED Greenzone - Internal Entrance Via Right Wing Corridor.
• The distance from the ED Greenzone - Internal Entrance Via Right Wing Corridor is 5m.
• There is step-free level access to reception.
• The height of the reception desk is 110cm.
• There is not a lowered section at the desk.
• There is not a hearing assistance system.
• There may be background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey.
• There is not room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: chairs with armrests and chairs without armrests.
• Some seating is fixed.

You are on Seating Area (ED Greenzone - Overflow Waiting Area). Skip to the next section.

Seating Area (ED Greenzone - Overflow Waiting Area)

• The ED Greenzone overflow waiting area is located on the ground floor of the main hospital building, along the Right Wing Corridor and to the left of the ED Greenzone - Internal Entrance Via Right Wing Corridor.
• The most accessible route has step-free level access and doors permanently held open.
• There is step-free level access into this area.

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• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Some flooring is shiny and patterned.
  • Seating available in this area includes: chairs with armrests and chairs without armrests.
  • There may be background noise in this area.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Consultation / Medical Room (ED Greenzone - ED Assessment Room). Skip to the next section.

Consultation / Medical Room (ED Greenzone - ED Assessment Room)

• There are 4 consultation/medical rooms available.
• The room surveyed was; ED Assessment Room 3.
• The room is located to the right as you enter the ED Greenzone - Internal Entrance Via Right Wing Corridor.
• The most accessible route to the room has step-free level access.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens inwards.
• The width of the opening is 86cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The flooring is shiny.
• The walls and floor have a high visual contrast.
• The treatment table is free standing and height adjustable.
• The length of the treatment table is 187cm.
• Seating available in the room includes: chairs without armrests.
• Furniture available in the room includes: desks.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Seating Area (ED Greenzone - Paediatric Waiting Area). Skip to the next section.

Seating Area (ED Greenzone - Paediatric Waiting Area)

• The ED paediatric waiting area is located to the left past the ED Greenzone reception.
• The most accessible route has step-free level access.
• There is step-free level access into this area.

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• Location and Access View
  • The width of the opening is 120cm.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Some flooring is shiny.
  • Seating available in this area includes: chairs with armrests and chairs without armrests.
  • Furniture available in this area includes: tables.
  • The chairs are fixed.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • There may be background noise in this area.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Toilet with Adaptations (Emergency Department Main Reception - Transfer Both Sides). Skip to the next section.

Toilet with Adaptations (Emergency Department Main Reception - Transfer Both Sides)

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• Location and Access View
  • The toilet surveyed is located off the Emergency Department main reception area.
  • The distance from the Emergency Department entrance is 5m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is tactile, pictorial and written text signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 86cm.
  • The door has a locking handle.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 200cm (width) x 218cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is lateral transfer space on both sides of the toilet, however the left side is obstructed.
  • The lateral transfer space on the left is 88cm (from the side of the toilet pan).
  • The lateral transfer space on the right is 75cm (from the side of the toilet pan).
  • There is a lever flush on the right transfer side.
  • There is no horizontal grab rail for the toilet.
  • There is a vertical grab rail on the right as you face the toilet.
  • The vertical grab rail has a high visual contrast.
  • There are dropdown rails on both sides of the toilet.
  • The dropdown rails have a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which cannot be reached when seated on the toilet.
  • The toilet roll holder has a medium visual contrast.
  • The toilet roll holder is 87cm from the floor.
  • The wash basin and taps cannot be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • The wash basin has a lever tap.
  • The vertical grab rail is on the right as you face the wash basin.
  • The wash basin grab rail has a high visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a low visual contrast.
  • The soap dispenser is 133cm from the floor.
  • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
  • The towel dispenser has a medium visual contrast.
  • The towel dispenser is 127cm from the floor.
  • There is not a hand dryer.
  • There is no emergency alarm.
  • There is a mirror.
  • There is an unobstructed shelf.
  • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has a clinical waste bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 91cm.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (ED Greenzone Waiting Area - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (ED Greenzone Waiting Area - Right Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located off the ED Greenzone reception waiting area.
  • The distance from the ED Greenzone - Internal Entrance Via Right Wing Corridor is 4m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is tactile, pictorial and written text signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 87cm.
  • The door has a locking handle.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 210cm (width) x 200cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet.
  • The lateral transfer space is 142cm (from the side of the toilet pan).
  • There is a lever flush on the transfer side.
  • There is no horizontal grab rail for the toilet.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There are dropdown rails on both sides of the toilet.
  • The dropdown rails have a high visual contrast.
  • The toilet seat is 45cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a medium visual contrast.
  • The toilet roll holder is 94cm from the floor.
  • The wash basin and taps cannot be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • The wash basin has a lever tap.
  • There are no vertical grab rails at the wash basin.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a low visual contrast.
  • The soap dispenser is 125cm from the floor.
  • There is a wall mounted towel dispenser which can be reached when seated on the toilet.
  • The towel dispenser has a medium visual contrast.
  • The towel dispenser is 123cm from the floor.
  • There is not a hand dryer.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is no mirror.
  • There is an unobstructed shelf.
  • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has a pedal bin and a clinical waste bin.
  • There is one coat hook.
  • The coat hook is 150cm from the floor.
  • The height of the baby change facility when in use is 82cm.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.