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Outpatients Department 3

Causeway Hospital, 4 Newbridge Road, Coleraine, Northern Ireland, BT52 1HS

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Access Guide

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Getting To The Hospital (Causeway Hospital Building)

  • By Road View
    • From the South East take the A26 towards Coleraine. The hospital is located off the A26 just before Coleraine.
      From the South take the A29 towards Coleraine. At Drumcroon Road roundabout take the second exit to continue along the A29 towards Coleraine. Continue along the A29, straight across 2 roundabouts. After the second roundabout the hospital is signed. At the next roundabout take the 3rd exit onto the A26 and take the left hand lane. The hospital is on the left.
      From the West take the A37 towards Coleraine. At Drumcroon Road roundabout take the second exit to proceed onto the A29 towards Coleraine. Continue along the A29, straight across 2 roundabouts. After the second roundabout the hospital is signed. At the next roundabout take the 3rd exit onto the A26 and take the left hand lane. The hospital is on the left.
      From the North West take the A2 towards Coleraine. On the outskirts of the town turn right onto the B201 (Wheatsheaf Road) towards Garvagh (A29) and the ring road. Proceed straight across the first roundabout and take the second exit at the next roundabout onto the A29 onto the ring road. Continue straight across the next roundabout, after which the hospital is signed. At the next roundabout take the 3rd exit onto the A26 and take the left hand lane. The hospital is on the left.
      From the North East take the B17 towards Coleraine. Continue along the B17 to the outskirts of Coleraine. At the Bushmills Road roundabout take the 1st exit onto the ring road. Continue along the ring road straight across the next roundabout. At the next roundabout take the 1st exit onto the A26 and take the left hand lane. The hospital is on the left.
    • There are 2 open air car parks around the Causeway Hospital Site.
      The main car park is located directly in front of the main entrance and contains Blue Badge bays.
      There is a barrier system in place to enter and exit the car parks.
      Payment machines are located at the main entrance inside the foyer and also outside the Emergency Department entrance.
  • By Bus View
    • Ulster Bus route 319b stops at the on site bus stop for the hospital.
      There is an additional bus stop on the access road to the site.
      Ulster Bus routes 171 and 178 stop at this bus stop.
    • There is an onsite bus stop.
    • The bus stop is located to the left of the main entrance, between the access road and the drop off point.
    • The bus stop is not sheltered and there is no seating.
    • The route to the hospital may require assistance due to dropped kerbs.
      The hospital main entrance is visible from the bus stop.
      There is a path leading from the bus stop to cross the main car park drop off/pick up area.
      The main car park drop off/pick up area may be busy and traffic moves from left to right.
      The bus stop is approximately 16m from the main entrance.
  • By Train View
    • The nearest train station is Coleraine Rail Station, approximately 2.0km away.
      There are several taxi services that run from the station.
      By bus the 319b service runs from the station to the hospital.
  • Useful Links View

Getting Help and Assistance (Causeway Hospital Building)

  • To see the hospital map please click here (opens new tab).
  • There is not a Patient Advice and Liaison Service (PALS) at the hospital.
  • There are not volunteers available for help and assistance at the hospital.
  • Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, Makaton on request, different languages on request, voice recognition CD on request and audio on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available on request.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • To obtain mobility aids please contact a member of staff.
  • Comments View
    • The meet and greet volunteers are not at either hospital at present due to COVID-19, no date has been set for their return.

Hospital Parking (Car Park Number 1)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located in front of the building.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does have a barrier control system.
    • The barrier controls/touchscreen can be reached from the car.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked and signposted.
    • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 333cm x 470cm.
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located in front of the main entrance.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the entrance to the car park and at the payment machines in the hospital building.
    • Payment signs do not make it clear if parking charges apply to Blue Badge holders.
    • Parking is not free for Blue Badge holders.
    • Payment machines are located in the atrium.
    • There is not a payment machine at a convenient height for wheelchair users.
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 26m (28yd 1ft) from the main entrance.
  • Comments View
    • There is a low kerb along the entire length of the drop off point.

Getting To (Outpatients Department 3)

  • Outpatients Department 3 is/are located on the ground floor of the hospital.
  • Access to Outpatients Department 3 is via the main entrance.
  • Enter the hospital via the main entrance.
    Proceed straight ahead.
    To the rear of the atrium turn right and proceed along the right hand corridor of the building.
    Proceed past the main lifts.
    Continue along the corridor, passing Outpatients 1, Department of Radiology.
    Outpatients Department 3 is on the left.
  • There is step free access to Outpatients Department 3.
  • Outpatients Department 3 is approximately 60m from the main entrance.
  • There is a/are manual, double door(s) which may be difficult to open between the main entrance and the department/service.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Outside Access (Main Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the building.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 166cm (5ft 5in).
    • There is not a door release button when exiting.
    • Standard manual wheelchairs are available for people to borrow at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 200cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically (away from you).
    • The door(s) is/are double width.
    • The width of the door opening is 183cm.
  • Ramp/Slope Details View
    • The ramp/slope is located in front of the entrance.
    • The ramp/slope gradient is slight.
  • Comments View
    • There is a third set of doors.
    • The doors open away from you (push).
    • The doors are heavy.
    • The door width is 182cm.
    • There is a fourth set of doors.
    • The doors open automatically.
    • The door width is 192cm.
    • Please note that due to Covid-19 restrictions, the left hand side of the entrance is used for entering the hospital and the right hand side of the entrance is used for exiting the hospital.
    • There are hand sanitisers located at this entrance.
    • There is a hand sanitiser located at the second set of doors, between the entrance and exit doors, and another located between the third and fourth sets of doors, on the left and right hand sides of the entrance area.
    • There is clear signage for collection and drop off of wheelchairs.

Department / Service (Outpatients Department 3)

  • Department / Service Access View
    • Outpatients Department 3 is located on the ground floor of the hospital.
    • There is a/are door(s) leading into the department/service.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 166cm.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 112cm (3ft 8in).
    • There is not a door release button when exiting.
    • There is level access throughout the department/service.
    • There is no clear signage on the department/service.
    • The type of flooring is vinyl/laminate.
    • There is flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
    • The department/service does not play background music.
    • The lighting levels are good.
  • Department / Service Facilities View
    • This department/service has; a main reception, a waiting room/area, consultation rooms, treatment rooms and ambulant toilet facilities for everyone.
    • There are 2 consultation/treatment rooms in this department/service.
    • A hearing assistance system is not available in the department/service.
    • A mobile hoist is available from another department/service.
    • There are not accessible toilet facilities within the department/service.
    • There are standard toilet facilities within this department/service.
  • Comments View
    • The hand sanitiser is located on the right hand wall in front of the entrance.

Reception

  • Reception View
    • The reception point is located to the rear right of the department.
    • The reception point is approximately 6m (6yd 1ft) from the department entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is high (110cm+) .
    • There is sufficient space to write or sign documents on the counter.
    • There is not a low section of the counter (76cm or below) available.
    • The counter is staffed.
    • There is not a hearing assistance system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • The type of flooring is vinyl/laminate.
    • There is sufficient space for a wheelchair user to use the waiting area.
    • There are seats with armrests on both sides.
    • The waiting room / area does not have background music playing.
    • There is not a red flashing fire alarm beacon within the waiting room / area.
    • There is not a television.
    • Vending machines are not available.
    • A water dispenser is not available.
    • There is not a play area or toys/books for a child to play with.
    • There is space for an assistance dog to rest within the seating area.
    • Lighting levels are good.
  • Comments View
    • There is a lowered section of the reception desk set at 80cm from floor level.
    • There is currently limited seating in the waiting area to help with social distancing due to the Covid-19 pandemic.

Consultation / Treatment Room (Consultation Room)

  • There is / are 2 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Consultation Room 2.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 87cm (2ft 10in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A hoist can be brought in from another department.
  • There is not sufficient space next to the bed/couch for a mobile hoist to operate.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not adjustable.
  • All chairs have armrests available.
  • All tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Lighting levels are good.

Consultation / Treatment Room (Treatment Room)

  • There is / are 1 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Treatment Room.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) may be difficult to open.
  • The width of the door opening is 79cm (2ft 7in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A hoist can be brought in from another department.
  • There is not sufficient space next to the bed/couch for a mobile hoist to operate.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is/are adjustable.
  • All chairs have armrests available.
  • All tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Lighting levels are good.
  • Comments View
    • Due to the Covid-19 pandemic there is a moveable screen in the room which can be used to help with social distancing.

Consultation / Treatment Room (Therapy Room)

  • There is / are 1 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Therapy Room.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) may be difficult to open.
  • The width of the door opening is 79cm (2ft 7in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is/are adjustable.
  • All chairs have armrests available.
  • Some tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Lighting levels are good.
  • Comments View
    • Due to the Covid-19 pandemic there are moveable screens in the room which can be used to help with social distancing during therapy sessions.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The shared toilet is located on the left as you enter the department.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 3m from the department entrance.
    • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • The colour contrast between the internal toilet door(s) and wall(s) is good.
    • The colour contrast between the walls and floor is fair.
    • The toilet seats have a good colour contrast.
    • An ambulant toilet cubicle is available.
    • The ambulant toilet does not have horizontal wall mounted grab rails.
    • There are vertical wall mounted rails on both sides of the toilet.
    • The colour contrast of the vertical wall mounted grab rails in the ambulant cubicle(s) is good.
    • There are dropdown rails available on both sides of the ambulant toilet(s).
    • The colour contrast of the dropdown rail(s) in the ambulant cubicle(s) is good.
    • The height of the wash basin(s) is 84cm.
    • The wash basin(s) tap type is lever.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser is located on the wall above the basin.
    • Lighting levels are good.

Location of Toilet/Changing Facilities

  • Accessible toilet facilities are located on the ground floor in the atrium.
    The female accessible toilet is located on the right hand side.
    The male accessible toilet is located on the left hand side.
  • Female and male standard toilet facilities are located on the ground floor in the atrium.

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