Access Guide
Overview
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About
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- Facilities available in the venue include: exhibition rooms, dark sky viewing, meeting rooms, hiking, a shop and a café.
- View information on opening times
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Parking and Public Transport
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- The venue has its own car park.
- There is a drop-off point.
- The nearest train station is Bardon Mill.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab)
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout the majority of areas, this may include the use of a lift.
- The following areas have step-free access via ramps or slopes: the landscape exhibition.
- The following areas have stepped access: the landscape exhibition.
- Access throughout may include manual doors.
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Getting Help and Assistance
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- There is seating available.
- There are fixed and portable hearing assistance systems.
- You can borrow or hire the following equipment: a manual wheelchair.
- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Related Access Guides View
Parking
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Car Park
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- The car park is located in front of the building.
- The car park is open air/surface.
- The car park surface consists of tarmac.
- There are 4 designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked and signposted.
- The surveyed Blue Badge parking bay dimensions are 226cm (width) x 467cm (depth).
- There are no hatched/marked zones.
- The nearest designated bay is 20m from main entrance.
- The most accessible route from the Blue Badge parking has step-free level access.
- There is a dropped kerb without tactile paving from the designated Blue Badge parking.
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Charges and Restrictions
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- Parking is not free for all users.
- Clearly presented parking signs are available.
- Payment machines are located at the front of the car park.
- There is not a payment machine with controls at a suitable height for a wheelchair user.
- There is a level manoeuvring space for a wheelchair user in front of the payment machine (185cm x 210cm).
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Electric Vehicle Charging Points
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- There is 1 electric vehicle charging point.
- The dimensions of the surveyed electric vehicle charging bay are 324cm (width) x 467cm (depth).
- The controls are at a suitable height for a wheelchair user.
- The nozzle holster is not at a suitable height for a wheelchair user.
- The charging points require tap and pay (contactless payment).
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Drop-off Point
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- There is a designated drop-off point available.
- The designated drop-off point is located at the front of the car park, to the right of the Blue Badge bays.
- There is a dropped kerb without tactile paving from the drop-off point.
- The bus stop is also used as the drop off point.
Entrance (Main Entrance)
- This entrance is located at the front of the building.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There is an intercom at a height of 111cm.
- There is a single automatic door at this entrance.
- The door opens by sliding.
- The width of the opening is 144cm.
- The door has a low visual contrast.
- There is a second single automatic door.
- The second door opens by sliding.
- The width of the opening is 140cm.
Reception
- The reception is located ahead as you enter via the main entrance.
- The distance from the main entrance is 7m.
- There is step-free level access to reception.
- The height of the reception desk is 110cm.
- There is a lowered section at the desk.
- The height of the lowered section is 76cm.
- The reception has patterned/distracting backgrounds.
- There is a clearly signed portable hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- The height of the touchscreen display ranges from 80cm to 110cm from the floor.
- The lower part of the desk is at the far left. The touchscreen is to the right of the reception desk.
- There is no (or very little) background noise in this area.
- Some flooring is shiny.
- Lighting levels were even at the time of the survey.
Getting Around
- There is step-free level access throughout the majority of areas, this may include the use of a lift.
- The following areas have step-free access via ramps or slopes: The Landscape Exibition.
- The following areas have stepped access: The Landscape Exibition.
- Access throughout may include manual doors.
- Some flooring is shiny.
- There is a high visual contrast between the walls and floor in the majority of walkways.
- There is background noise in some areas of the venue.
- Wayfinding signage is provided.
- The colour, design and typeface of signs is consistent throughout.
- Lighting levels were even at the time of the survey.
- Lighting levels are low in the Landscape Exhibition area. Wheelchairs available to borrow are stored under the stairwell.
Exhibition Space
- This area is indoors.
- There is step-free level access throughout the majority of areas.
- The following areas have step-free access via ramps or slopes: The Landscape Exibition.
- Access throughout may include narrow walkways.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- Some flooring is shiny and patterned.
- The walls and floor have a high visual contrast.
- The following may be experienced here: lighting effects, 3D visual effects on screen and interactive video effects.
- There is background noise.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
- Display information includes: pictorial, touchscreens, information boards, audio description, audio guides and televisions/screens.
- There is a fixed hearing assistance system which is not clearly signed.
- The hearing assistance system was tested and working at the time of the survey.
- Seating available in this area includes: benches.
- A ramp overcomes some steps in the Landscape Exhibition.
Exit (Rear Exit to Children's Play Area)
- The exit area is not clearly signed.
- There is a single manual door at this exit.
- The door opens away from you.
- The width of the opening is 85cm.
- The doors have a high visual contrast.
- There is step-free access via slope as you exit.
- The slope has a steep gradient.
Outdoor Spaces (Children's Play Area)
- The following is available in this area: a grassed play area.
- Outdoor areas consists of concrete or tarmac and sand.
- There are no footpaths.
- The following areas have step-free access via ramps or slopes: all of the area.
- There are some seats situated along the paths for people to rest.
- The paths have uneven surfaces.
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Playground
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- There are no firm and even routes over 150cm wide around the play equipment.
- The play equipment is not within easy reach for a range of users.
- The following play experiences are available: swinging, rocking, climbing, balancing and social play.
Room (The Alan Reece Room)
- The room is located on the ground floor, to the left as you enter.
- The distance from the main entrance is 10m.
- The most accessible route to the room has step-free level access.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There is a key fob/card reader at a height of 104cm.
- There is a single manual door with a high visual contrast.
- The door opens towards you.
- The width of the opening is 85cm.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- Some flooring is shiny.
- The walls and floor have a medium visual contrast.
- Seating available in the room includes: chairs without armrests.
- Furniture available in the room includes: tables.
- There is a portable hearing assistance system which is not clearly signed.
- The hearing assistance system was tested and working at the time of the survey.
- There is no (or very little) background noise in this room.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
- There is a worktop and sink behind bifold doors, to the left as you enter. The height of the worktop is 94cm. There is a sink at a height of 95cm. The sink has a mixer tap with separate lever controls. There is a lower worktop at a height of 76cm. The lower worktop has a sing at a height of 76cm. The sink has a lever mixer tap. Other similar and smaller rooms are available.
Lift
- The lift surveyed is located in the corridor to the left, just past the reception desk.
- The distance from the main entrance is 20m.
- The most accessible route to the lift has step-free level access.
- G, 1 are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have a high visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 90cm.
- The internal dimensions of the lift are 107cm (width) x 138cm (depth).
- The internal lift control buttons have a low visual contrast, tactile markings and Braille markings.
- All of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a visual floor indicator, a hearing assistance alarm system and a mirror to aid reversing.
- Lighting levels were low at the time of the survey.
Stairs
- The stairs surveyed are located in the main corridor, to the right of the reception desk.
- G, 1 can be accessed by these stairs.
- There are 20+ steps between floors.
- The steps are clearly marked and have handrails on both sides.
- The handrails are easy to grip.
- The handrail covers the flight of stairs throughout its length.
- The handrail extends horizontally beyond the first and last step.
- The height of the step is between 15cm and 18cm.
- The height of the highest step is 17cm.
- The depth of the steps is between 30cm and 45cm.
- Lighting levels were even at the time of the survey.
Entrance (Roof Top Walk)
- This entrance is located on the first floor, through the café on the left.
- The entrance area is not clearly signed.
- There is a single manual door at this entrance.
- The door opens away from you.
- The width of the opening is 95cm.
- The door has a low visual contrast.
- There is step-free access via slope as you enter.
- The slope has a steep gradient.
Outdoor Spaces (Roof Top Walk)
- Additional facilities in this area include: a rooftop walk with views of Hadrian's Wall and the surrounding area.
- Outdoor areas consist of decking.
- There are footpaths throughout.
- The majority of the paths are wide enough for wheelchair users.
- The following areas have step-free access via ramps or slopes: the complete walk.
- There are seats situated along the paths for people to rest.
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Playground
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- Most of the path is metal grating. The slope is long but has regular resting and turning points.
Changing Places (Ground Floor - Transfer Both Sides)
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Location and Access
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- The Changing Places facility surveyed is located on the ground floor, at the end of the right corridor.
- The Changing Places toilet is in addition to other toilet facilities.
- The distance from the main entrance is 25m.
- The most accessible route to the Changing Places facility has step-free level access.
- There is step-free level access into the facility.
- There is pictorial signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 85cm.
- The door has a lever twist lock.
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a medium visual contrast.
- The dimensions of the facility are 357cm (width) x 304cm (depth) and there is room for a wheelchair user to manoeuvre (180cm x 180cm).
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Toilet Details
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- There is lateral transfer space on both sides of the toilet, however the right side is obstructed.
- The transfer space on the right as you face the toilet is 72cm.
- The transfer space on the left as you face the toilet is 65cm.
- There is an elbow pad flush for the toilet.
- There is a vertical grab rail on the left as you face the toilet.
- The vertical grab rail has a high visual contrast.
- There are dropdown rails on both sides of the toilet.
- The dropdown rails have a high visual contrast.
- The toilet seat is 46cm from the floor.
- The toilet seat has a low visual contrast.
- The toilet roll holder is located on the dropdown rail.
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Changing Bench and Hoist Details
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- The changing bench is free standing and height adjustable.
- The length of the changing bench is 180cm.
- The facility hoist is powered overhead and accesses all areas.
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Shower Details
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- There is an adjustable shower head.
- The shower controls are twist turn mixer.
- There is no shower seat.
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Other Facilities
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- There is a fixed height wash basin.
- The wash basin is 80cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted soap dispenser.
- The soap dispenser has a high visual contrast.
- The soap dispenser is 107cm from the floor.
- There is a wall mounted towel dispenser.
- The towel dispenser has a high visual contrast.
- The towel dispenser is 110cm from the floor.
- A wide paper roll dispenser is available.
- The height of the wide paper roll dispenser is 77cm.
- There is a wall mounted hand dryer.
- The hand dryer has a low visual contrast.
- The hand dryer is 110cm from the floor.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a full length mirror.
- There is no shelf.
- The facility has a nappy/incontinence items bin and a sanitary bin.
- There are multiple coat hooks.
- The coat hooks are 109cm and 144cm from the floor.
- A privacy screen is not available.
- The walls and floor have a high visual contrast.
- Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
Toilet with Adaptations (Ground Floor - Left Hand Transfer)
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Location and Access
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- The toilet surveyed is located on the ground floor, at the end of the right corridor.
- The distance from the main entrance is 25m.
- The most accessible route to the toilet has step-free level access.
- There is step-free level access into the facility.
- There is pictorial signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 85cm.
- The door has a lever twist lock.
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a medium visual contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 138cm (width) x 220cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
- The lateral transfer space is 82cm (from the side of the toilet pan).
- There is a spatula flush on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a high visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a medium visual contrast.
- The toilet roll holder is 88cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 74cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
- The soap dispenser has a medium visual contrast.
- The soap dispenser is 103cm from the floor.
- There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
- The towel dispenser has a medium visual contrast.
- The towel dispenser is 93cm from the floor.
- There is a wall mounted hand dryer.
- The hand dryer has a low visual contrast.
- The hand dryer is 100cm from the floor.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a full length mirror.
- There is no shelf.
- The cubicle has a sanitary bin and a pedal bin.
- There are multiple coat hooks.
- The coat hooks are 108cm and 146cm from the floor.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Toilet with Adaptations (First Floor - Furthest Left - Right Hand Transfer)
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Location and Access
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- The toilet surveyed is located on the first floor at the end of the front corridor furthest away.
- The distance from the lift is 35m.
- The most accessible route to the toilet has a lift.
- There is step-free level access into the facility.
- There is pictorial signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 86cm.
- The door has a lever twist lock.
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a high visual contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 135cm (width) x 209cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
- The lateral transfer space is 70cm (from the side of the toilet pan).
- There is a spatula flush on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a high visual contrast.
- The toilet roll holder is located on the dropdown rail.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 74cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
- The soap dispenser has a medium visual contrast.
- The soap dispenser is 101cm from the floor.
- There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
- The towel dispenser has a medium visual contrast.
- The towel dispenser is 101cm from the floor.
- There is a wall mounted hand dryer.
- The hand dryer has a low visual contrast.
- The hand dryer is 99cm from the floor.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a full length mirror.
- There is a shelf, however there is an obstruction in front of it.
- The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
- The cubicle has a sanitary bin and a pedal bin.
- There are multiple coat hooks.
- The coat hooks are 108cm and 144cm from the floor.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Toilet with Adaptations (First Floor - Closest Right - Left Hand Transfer)
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Location and Access
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- The toilet surveyed is located on the first floor at the end of the front corridor.
- The distance from the lift is 35m.
- The most accessible route to the toilet has a lift.
- There is step-free level access into the facility.
- There is pictorial signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 86cm.
- The door has a lever twist lock.
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a high visual contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 137cm (width) x 210cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
- The lateral transfer space is 68cm (from the side of the toilet pan).
- There is a spatula flush on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a high visual contrast.
- The toilet roll holder is located on the dropdown rail.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 74cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
- The soap dispenser has a medium visual contrast.
- The soap dispenser is 102cm from the floor.
- There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
- The towel dispenser has a medium visual contrast.
- The towel dispenser is 97cm from the floor.
- There is a wall mounted hand dryer.
- The hand dryer has a low visual contrast.
- The hand dryer is 98cm from the floor.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a full length mirror.
- There is a shelf, however there is an obstruction in front of it.
- The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
- The cubicle has a sanitary bin and a pedal bin.
- There are multiple coat hooks.
- The coat hooks are 98cm and 143cm from the floor.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
Parent and Baby Room / Feeding Room (Ground Floor)
- The room surveyed is located on the ground floor at the end of the right corridor.
- The distance from the main entrance is 30m.
- The most accessible route to the room has step-free level access.
- There is step-free level access into the room.
- There is pictorial signage on or near the door.
- The door opens inwards and has a high visual contrast.
- The width of the door opening is 85cm.
- Internally the door has a high visual contrast.
- The height of the baby change facility when in use is 88cm.
- There is a wash basin, a hand dryer, a paper towel dispenser, a mirror and a coat hook in the room.
- The wash basin has a lever mixer tap.
- The room has a nappy/incontinence items bin and a pedal bin.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
Standard Toilet Facilities
- The male and female standard toilet facilities were surveyed.
- The toilets are located on the ground floor at the end of the right corridor..
- The distance from the main entrance is 25m.
- The most accessible route has step-free level access.
- There is step-free level access into the toilets.
- There is pictorial signage on or near the door.
- Internally the door has a high visual contrast.
- The wash basin has a lever mixer tap.
- The height of the baby change facility when in use is 91cm.
- Lighting levels were even at the time of the survey.
