You are on Summary. Skip to the next section.

Summary

• For more information on Oxford Street - Oxford Circus to Tottenham Court Road please click here (new tab).

You are on Getting Here (Oxford Street - Between Oxford Circus and Tottenham Court Road). Skip to the next section.

Getting Here (Oxford Street - Between Oxford Circus and Tottenham Court Road)

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• By Bus View
  • Bus routes 55, 73, 98 and 390 travel along this section of Oxford Street.
    It is also served by night bus routes N8, N25, N55, N73, N98 and N207.
    Only routes 98, 390, N98 and N207 travel the full length of Oxford Street.
    The number of bus routes and the location of the bus stops may change as part of the Oxford Street District improvement works.
    All London buses have ramp access and dedicated spaces for wheelchair users.
  • For more information on London buses (Transport for London) please click here (opens new tab).
• By Underground View
  • Tottenham Court Road Station is served by the Central Line and the Northern Line services.
    Tottenham Court Road has step-free access.
    The accessible step-free entrances (with lifts) are on both sides of the Oxford Street/ Charing Cross Road junction.
    The entrance off the north-east side of Oxford Street/ Tottenham Court Road is accessed by steps only.
    Oxford Circus Station is served by the Central, the Bakerloo and the Victoria Line services.
    This station is accessed by steps only.
  • For more information on London Underground (Transport for London) please click here (opens new tab).
• By Train View
  • London Euston Station and London Charing Cross Station have step-free access to all platforms and staff available to assist with ramps between the platform and the train.
    When the new Elizabeth Line opens, there will be accessible stations at Tottenham Court Road and Bond Street.
  • For more information on access and facilities at Euston Station please click here (opens new tab).
  • For more information on access and facilities at Charing Cross Station please click here (opens new tab).
• By Road View
  • Oxford Street (A40) connects with Edgware Road (A5) and Park Lane (A4202) at Marble Arch, at its west end.
    At its east end, it connects with Tottenham Court Road / Charing Cross Road (A400).
    Regent Street (A4210) crosses the centre of Oxford Street at Oxford Circus.
    Oxford Street is in the Central London Congestion Charge Zone (charges apply Monday - Friday 07:00 -18:00).
    It is also in the Ultra Low Emission Zone (charges apply at all times for non-compliant vehicles).
    Motor vehicles must not enter Oxford Street via Portman Street / Park Street or Oxford Circus between 07:00 and 19:00 on Monday to Saturday inclusive, except for taxis and buses. The definition “motor vehicles” therefore means that cycles and other pedal-powered devices are also exempt.
    Vehicles are banned from turning left from Orchard Street into Oxford Street between 07:00 and 19:00 on Monday to Saturday inclusive, except for taxis, buses and pedal cycles.
  • For more information on driving in London please click here (opens new tab).
  • Parking in the area is very limited and visitors are encouraged to use public transport.
    There are Blue Badge bays in Ramillies Street, Wells Street and Berners Street.
    There are standard on-street pay-to-park bays in many of the side roads.
  • For more information onhttps://www.gov.uk/government/publications/the-blue-badge-scheme-rights-and-responsibilities-in-england/the-blue-badge-scheme-rights-and-responsibilities-in-england#travelling-in-london please click here (opens new tab).
  • For more information on where you can park with a disabled parking badge please click here (opens new tab).
  • For more information on applying for a disabled parking badge please click here (opens new tab).
  • London black cabs can be hailed in any location or summoned by phone.
    There are taxi ranks on Argyll Street and Berners Street.
• By River View
  • 6 TFL River Bus routes run from 22 piers between Putney and Woolwich.
    The nearest pier is Westminster.
    This is close to Westminster Underground Station on the Jubilee Line which connects to Bond Street Station.
    There is step-free access onto the river buses, except at 3 piers.
    Please see the TFL website for details.
  • For more information on London River Bus services please click here (opens new tab).
• By Air View
  • The nearest airports to central London are London City, London Gatwick and London Heathrow.
    London City Airport is connected to the centre by the Docklands Light Railway (DLR) to Bank or Tower Gateway, with interchanges to the rail and underground network at Canning Town and Stratford.
    From Gatwick Airport there are fast trains connecting to London Bridge Station.
    Heathrow Airport is connected by fast trains to Paddington Station and is also on the Piccadilly underground line.
  • For more information on travelling to London by air please click here (opens new tab).
• Useful Links View
  • Please use the TfL journey planner for details of the most suitable routes.
    The planner can be filtered by options such as step-free routes or maximum walking distances. .
  • To view the web page described above click here (opens in new tab).
  • The TfL website has links to the TfL accessibility guides, including large print maps and audio guides to order or download.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are not mobility aids available.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:00 - 20:00.
• Tuesday 09:00 - 20:00.
• Wednesday 09:00 - 20:00.
• Thursday 09:00 - 20:00.
• Friday 09:00 - 20:00.
• Saturday 09:00 - 20:00.
• Sunday 10:00 - 16:00.

You are on Approach (Main Entrance). Skip to the next section.

Approach (Main Entrance)

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• Approach View
  • The surface of the approach is stone/concrete tiles.
  • The approach surface is uneven in places.
  • There is step-free access on the approach.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located on Oxford Street.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'JD'.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There are no doors at this entrance.
  • There are security barriers at this entrance.
  • The minimum width between the security barriers is 176cm.
  • The barriers do contrast visually with the flooring.
  • There is a member of staff available for assistance at this entrance.
  • There is a narrower access point to the right of the entrance surveyed that has an opening width of 245cm.
    The minimum width between security barriers at this access point is 88cm.
• Ramp/Slope View
  • The ramp/slope is located in the doorway.
  • The gradient of the ramp/slope is slight.
  • There is not a/are not handrail(s) at the ramp.

You are on Area (Footwear - Ground Floor). Skip to the next section.

Area (Footwear - Ground Floor)

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• Location and Access View
  • Footwear is located ahead as you enter the main entrance.
  • There is step free access to this area.
  • The majority of aisles have room to manoeuvre.
  • There is step free access throughout the aisle(s).
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is a browse and order hub within this area.
  • There is a self-service ordering point ahead as you enter from the main entrance.
    This ordering point is 110cm in height to the touchscreen (as shown in photographs 10 and 11).

You are on Counter (Footwear Ordering - Ground Floor). Skip to the next section.

Counter (Footwear Ordering - Ground Floor)

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• Counter View
  • The counter is located ahead as you enter the main entrance, in Footwear.
  • The counter is approximately 9m (9yd 2ft) from the main entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are moderate to good.
  • The height of the counter is 110cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system at the counter.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided near the counter.
  • The type of flooring in this area is tiles.
• Seating Area View
  • There is a seating area close to the counter.
  • Access to the seating area is unobstructed.
  • There is sufficient space for a wheelchair user to use the seating area.

You are on Area (Women's Clothing - Ground Floor). Skip to the next section.

Area (Women's Clothing - Ground Floor)

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• Location and Access View
  • Women's Clothing is located to the far left as you enter from the main entrance.
  • There is step free access to this area.
  • The majority of aisles have room to manoeuvre.
  • There is step free access throughout the aisle(s).
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• Standard Fitting Room(s) View
  • There is/are 4 standard fitting room(s) within this area.
  • There is step free access to the standard fitting room(s).
  • The fitting room(s) is/are clearly signed.
  • There is a chair/stool/changing bench in the standard fitting room(s).
• Comments View
  • A key must be obtained from a member of staff to use the fitting rooms.

You are on Counter / Till Point (Ground Floor). Skip to the next section.

Counter / Till Point (Ground Floor)

• The counter / till point is located to the rear of the store.
• There is step free access to the counter / till point.
• The counter / till point is approximately 25m from the main entrance.
• The counter / till point is clearly signed.
• The height of the counter / till point is 106cm.
• There is not a lowered section at the counter / till point .
• There is not a hearing assistance system at the counter / till point.
• There are not windows, TVs, glazed screens or mirrors behind the till point which could adversely affect the ability of someone to lip read.
• The counter / till point is placed in front of a background which is patterned.

You are on Escalator(s) (Ground Floor to First Floor). Skip to the next section.

Escalator(s) (Ground Floor to First Floor)

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• Escalator(s) View
  • Escalators can be used to access other floors.
  • The escalator(s) is/are located to the right as you enter the main entrance.
  • The escalator(s) is/are clearly visible from the entrance.
  • The escalators go both up and down.
  • The floors which are accessible by escalator(s) are G and 1.
  • The escalator(s) steps are not clearly marked.
  • The foot and head of the escalator(s) are not clearly marked.
  • The lighting levels at the escalator(s) are moderate to good.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located to the left as you enter from main entrance, in Women's Clothing.
• Signs indicating the location of the lift are clearly visible from the entrance.
• The lift is approximately 16m (17yd 1ft) from the main entrance.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1 and 2.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do not contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is high.
• The colour contrast between the external lift control plate and the wall is low.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 155cm x 145cm (5ft 1in x 4ft 9in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are moderate to good.

You are on Area (Men's Clothing - First Floor). Skip to the next section.

Area (Men's Clothing - First Floor)

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• Location and Access View
  • Men's Clothing is located on the first floor, ahead as you exit the lift.
  • There is step free access to this area, via lift.
  • The majority of aisles have room to manoeuvre.
  • There is step free access throughout the aisle(s).
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is a browse and order hub within this area.
  • There are self-service ordering points throughout Men's Clothing.
    The ordering points are 110cm in height to the touchscreen (as shown in photographs 13 and 14).
• Accessible Fitting Room(s) View
  • There is/are 4 fitting room(s) in total within this area 1 of which is an accessible fitting room.
  • There is step free access to the accessible fitting room(s).
  • The accessible fitting room(s) is/are clearly signed.
  • There is not a curtain opening to access the accessible fitting room(s).
  • The clear width of the fitting room opening is 93cm.
  • The dimensions of the accessible fitting room(s) are 270cm x 170cm.
  • There is not clear manoeuvring space in the accessible fitting room(s), due to the door opening inwards.
  • There is not a/are not wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 15cm from the floor.
  • There is not a coat hook in the accessible fitting room(s).
  • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
  • There is a drop down/tip up chair in the accessible fitting room(s).
  • The height of the chair from the floor is 48cm.
  • There is not an assistance bell in the accessible fitting room(s), however if notified in advance a member of staff will be available for assistance if required.
• Standard Fitting Room(s) View
  • There is/are 3 standard fitting room(s) within this area.
  • There is step free access to the standard fitting room(s).
  • The fitting room(s) is/are clearly signed.
  • There is a chair/stool/changing bench in the standard fitting room(s).
• Comments View
  • A key must be obtained from a member of staff to use the fitting rooms.

You are on Counter / Till Point (First Floor). Skip to the next section.

Counter / Till Point (First Floor)

• The counter / till point is located on the first floor, to the rear as you exit the lift.
• There is step free access to the counter / till point, via lift.
• The counter / till point is approximately 14m from the lift.
• The counter / till point is clearly signed.
• The height of the counter / till point is 106cm.
• There is not a lowered section at the counter / till point .
• There is not a hearing assistance system at the counter / till point.
• There are not windows, TVs, glazed screens or mirrors behind the till point which could adversely affect the ability of someone to lip read.
• The counter / till point is placed in front of a background which is patterned.

You are on Counter / Till Point (Click & Collect - First Floor). Skip to the next section.

Counter / Till Point (Click & Collect - First Floor)

• The counter / till point is located on the first floor, to the rear as you exit the lift.
• There is step free access to the counter / till point.
• The counter / till point is approximately 20m from the lift.
• The counter / till point is clearly signed.
• The height of the counter / till point is 108cm.
• There is not a lowered section at the counter / till point .
• There is not a hearing assistance system at the counter / till point.
• There are not windows, TVs, glazed screens or mirrors behind the till point which could adversely affect the ability of someone to lip read.
• The counter / till point is placed in front of a background which is patterned.

You are on Escalator(s) (First Floor to Second Floor). Skip to the next section.

Escalator(s) (First Floor to Second Floor)

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• Escalator(s) View
  • Escalators can be used to access other floors.
  • The escalator(s) is/are located immediately after the ground floor to first floor escalator on the first floor.
  • Signs indicating the location of the escalator(s) are clearly visible from the entrance.
  • The escalators go both up and down.
  • The floors which are accessible by escalator(s) are 1 and 2.
  • The escalator(s) steps are not clearly marked.
  • The foot and head of the escalator(s) are not clearly marked.
  • The lighting levels at the escalator(s) are moderate to good.

You are on Area (Football - Second Floor). Skip to the next section.

Area (Football - Second Floor)

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• Location and Access View
  • Football is located on the second floor, ahead as you exit the lift.
  • There is step free access to this area, via lift.
  • The majority of aisles have room to manoeuvre.
  • There is step free access throughout the aisle(s).
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is a browse and order hub within this area.
  • There are self-service ordering points available throughout the second floor.
    The ordering points are 110cm in height to the touchscreen (as shown in photographs 11 and 12).

You are on Counter / Till Point (Shirt Printing - Second Floor). Skip to the next section.

Counter / Till Point (Shirt Printing - Second Floor)

• The counter / till point is located on the second floor, to the left as you exit the lift.
• There is step free access to the counter / till point, via lift.
• The counter / till point is approximately 4m from the lift.
• The counter / till point is clearly signed.
• The height of the counter / till point is 106cm.
• There is not a lowered section at the counter / till point .
• There is not a hearing assistance system at the counter / till point.
• There are not windows, TVs, glazed screens or mirrors behind the till point which could adversely affect the ability of someone to lip read.
• The counter / till point is placed in front of a background which is patterned.

You are on Boot Testing - Second Floor. Skip to the next section.

Boot Testing - Second Floor

• The Boot Testing area is located on the second floor, to the left as you exit the lift, between the Shirt Printing counter and second floor till point.
• The area is located 6 metres from the lift.
• There is a turnstile entrance to enter which is 71cm in width.
• The flooring beyond the turnstile is artificial grass.
• The lighting levels are low/moderate.

You are on Area (Junior Clothing - Second Floor). Skip to the next section.

Area (Junior Clothing - Second Floor)

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• Location and Access View
  • Junior Clothing is located on the second floor, to the rear right as you exit the lift.
  • There is step free access to this area, via lift.
  • The majority of aisles have room to manoeuvre.
  • There is step free access throughout the aisle(s).
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is a browse and order hub within this area.
  • There are self-service ordering points available throughout the second floor.
    The ordering points are 110cm in height to the touchscreen.
• Standard Fitting Room(s) View
  • There is/are 2 standard fitting room(s) within this area.
  • There is step free access to the standard fitting room(s).
  • The fitting room(s) is/are clearly signed.
  • There is a chair/stool/changing bench in the standard fitting room(s).
• Comments View
  • A key must be obtained from a member of staff to use the fitting rooms.

You are on Counter / Till Point (Second Floor). Skip to the next section.

Counter / Till Point (Second Floor)

• The counter / till point is located on the second floor, beyond the Boot Testing area on the left.
• There is step free access to the counter / till point, via lift.
• The counter / till point is approximately 10m from the lift.
• The counter / till point is clearly signed.
• The height of the counter / till point is 106cm.
• There is not a lowered section at the counter / till point .
• There is not a hearing assistance system at the counter / till point.
• There are not windows, TVs, glazed screens or mirrors behind the till point which could adversely affect the ability of someone to lip read.
• The counter / till point is placed in front of a background which is patterned.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There is not an/are not accessible toilet(s) available.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.