You are on Getting To (Emergency Department). Skip to the next section.

Getting To (Emergency Department)

• The most accessible route from Car Park 5 - Short Stay Only has a steep ramp or slope.
• View further information about parking at the hospital (opens new tab).
• Access to the Emergency Department is via the Emergency Department entrance.
• There is a drop-off point at this entrance.
• View further information about entrances (opens new tab).
• The Emergency Department is located opposite car park 5, to the left of the main hospital entrance.
• Internally the most accessible route has step-free level access.
• View information about accessible toilet facilities in public areas (opens new tab).
• View more information on getting to and around the hospital (opens new tab).

You are on Parking (Car Park 5 - Short Stay Only). Skip to the next section.

Parking (Car Park 5 - Short Stay Only)

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• Car Park View
  • The car park is located immediately in front of the hospital building.
  • The car park is open air/surface.
  • The car park surface consists of block paving.
  • There are 4 designated Blue Badge parking bays available.
  • The Blue Badge bays have faded markings.
  • The surveyed Blue Badge parking bay dimensions are 232cm (width) x 468cm (depth).
  • The hatched/marked zones vary between bays.
  • The width of the marked zone is 105cm.
  • The nearest designated bay is 25m from the main hospital entrance.
  • The most accessible route from the Blue Badge parking has steep ramps or slopes and uneven surfaces.
  • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
  • This is a short stay car park. Visitors are only allowed to park for 20 minutes.
• Charges and Restrictions View
  • This car park is for visitors, Blue Badge holders and staff permit holders only.
  • Parking is free for all users.
  • Clearly presented parking signs are available.
  • View information on parking policies/charges (opens new tab).
  • The car parks at Horton General Hospital are ANPR controlled.
  • Users should pay on exit at the machines or via the JustPark app.
  • Blue Badge holders must register their vehicle against their Blue Badge at the payment machines on exit, as well as displaying their Blue Badge in their vehicle's windscreen.
• Drop-off Point View
  • There is a designated drop-off point available.
  • The designated drop-off point is located immediately in front of the main hospital entrance.
  • There is a dropped kerb without tactile paving from the drop-off point.
  • The maximum stay for the drop off point is 5 minutes.

You are on Entrance (Emergency Department). Skip to the next section.

Entrance (Emergency Department)

• This entrance is located opposite car park 5.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via ramp at the entrance.
• The ramp has a steep gradient.
• The ramp is over 150cm wide with handrails on both sides.
• There is an intercom at a height of 140cm.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• The width of the opening is 139cm.
• There is a small lip on the threshold of the opening.
• The doors has a high visual contrast.
• There is step-free level access as you enter.

You are on Department / Service (Emergency Department). Skip to the next section.

Department / Service (Emergency Department)

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• Location and Access View
  • The Emergency Department is located opposite car park 5, to the left of the main hospital entrance.
• Getting Around View
  • There is step-free level access throughout.
  • Access throughout may include manual doors, doors permanently held open and narrow aisles (less than 120cm).
  • Some flooring is shiny.
  • The walls and floor have a medium visual contrast.
  • There is background noise in this area which varies depending on the time of day.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • Lighting levels were even at the time of the survey.
• Facilities and Services View
  • There are 10+ consultation/medical rooms available.
  • Seating available in this area includes: chairs with armrests and chairs without armrests.
  • Furniture available in this area includes: height adjustable tables.
  • Some seating is fixed.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • The following facilities are available for patients: toilets with adaptations and standard toilets.

You are on Toilet and Changing Facilities (Emergency Department). Skip to the next section.

Toilet and Changing Facilities (Emergency Department)

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• Toilet Facilities View
  • There are 2 toilets with adaptations.
  • Toilets with adaptations are located in reception and on the narrow corridor in the treatment area.
  • The transfer space varies between left and right in the toilets with adaptations.
  • The male and female step-free toilet facilities are located in the reception area.
• Changing Places and Changing Facilities View
  • Parent and baby changing facilities are located in the toilet with adaptions in the reception area.

You are on Counter (Streaming Nurse). Skip to the next section.

Counter (Streaming Nurse)

• The counter is located immediately on the right as you enter the Emergency Department.
• The distance from the Emergency Department entrance is 5m.
• There is step-free level access to the counter.
• The height of the counter is 110cm.
• There is not a lowered section at the counter.
• The counter has windows and glazed screens.
• There is not a hearing assistance system.
• There is background noise in this area which varies depending on the time of day.
• Lighting levels were even at the time of the survey.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: chairs without armrests.

You are on Reception (Emergency Department). Skip to the next section.

Reception (Emergency Department)

• The reception is located on the right after entering the Emergency Department.
• The distance from the Emergency Department entrance is 7m.
• There is step-free level access to reception.
• The height of the reception desk is 110cm.
• There is a lowered section at the desk.
• The height of the lowered section is 73cm.
• The reception has glazed screens.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area which varies depending on the time of day.
• Lighting levels were even at the time of the survey.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: chairs without armrests.
• The seating is fixed.

You are on Seating Area (Children's Waiting Room). Skip to the next section.

Seating Area (Children's Waiting Room)

• The Children's Seating Area is located on the right just after passing through the reception area.
• The most accessible route has step-free level access and manual doors.
• There is step-free level access into this area.
• There is a single manual door with a medium visual contrast.
• The door opens away from you.
• The width of the opening is 87cm.
• There is step-free level access throughout the seating area.
• There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor visual contrast varies between low and high.
• Seating available in this area includes: chairs with armrests and chairs without armrests.
• The chairs are fixed.
• There is background noise in this area which varies depending on the time of day.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Room (Relatives Room). Skip to the next section.

Room (Relatives Room)

• The room is located in the Majors area.
• The distance from the Emergency Department entrance is 44m.
• The most accessible route to the room has step-free level access, manual doors and doors permanently held open.
• There is no signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a medium visual contrast.
• The door opens outwards.
• The width of the opening is 79cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a medium visual contrast.
• Seating available in the room includes: armchairs and sofas.
• Furniture available in the room includes: height adjustable tables.
• There is not a hearing assistance system.
• Additional facilities/services include: a television with subtitles.
• There may be background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Consultation / Medical Room (Children's Assessment Area). Skip to the next section.

Consultation / Medical Room (Children's Assessment Area)

• There are 2 consultation/medical rooms available.
• The room surveyed was; Children's Assessment Area.
• The room is located on the left just after passing through reception.
• The most accessible route to the room has step-free level access and manual doors.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a medium visual contrast.
• The door has an open extension leaf.
• The door opens inwards.
• The width of the opening is 135cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor visual contrast varies between low and high.
• The treatment table is free standing and height adjustable.
• The length of the treatment table is 191cm.
• Seating available in the room includes: chairs with armrests and chairs without armrests.
• Furniture available in the room includes: desks.
• Some furniture is fixed.
• There is not a hearing assistance system.
• There is background noise in this room which varies depending on the time of day.
• Lighting levels were even at the time of the survey.

You are on Consultation / Medical Room (Paeds/Majors 5). Skip to the next section.

Consultation / Medical Room (Paeds/Majors 5)

• There are 2 consultation/medical rooms available.
• The room surveyed was; Paeds/Majors 5.
• The room is located on the left after passing through the reception area.
• The most accessible route to the room has step-free level access and manual doors.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There are double manual doors with a high visual contrast.
• The doors open inwards.
• The width of the opening is 156cm.
• There is step-free level access throughout the room.
• There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor visual contrast varies between low and high.
• The treatment table is free standing and height adjustable.
• The length of the treatment table is 191cm.
• Seating available in the room includes: chairs with armrests.
• Furniture available in the room includes: height adjustable tables.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Consultation / Medical Room (Minors 6). Skip to the next section.

Consultation / Medical Room (Minors 6)

• There are 7 consultation/medical rooms available.
• The room surveyed was; Minors 6.
• The room is located ahead and to the left after passing through the reception area.
• The most accessible route to the room has step-free level access, manual doors and doors permanently held open.
• There is step-free level access into the room.
• The width of the opening is 205cm.
• There is step-free level access throughout the room.
• There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is not space for an assistance dog to rest.
• The walls and floor visual contrast varies between low and high.
• The treatment table is free standing and height adjustable.
• The length of the treatment table is 190cm.
• Seating available in the room includes: chairs with armrests.
• Furniture available in the room includes: height adjustable tables.
• There is not a hearing assistance system.
• There is background noise in this room which varies depending on the time of day.
• Lighting levels were even at the time of the survey.

You are on Consultation / Medical Room (Resus A/Resus B). Skip to the next section.

Consultation / Medical Room (Resus A/Resus B)

• There is 1 consultation/medical room available.
• The room surveyed was; Resus A/Resus B.
• The room is located in the Majors area.
• The most accessible route to the room has step-free level access, manual doors and doors permanently held open.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• The height of the hand sanitiser is 123cm.
• There is a single manual door with a high visual contrast.
• The door has a locked extension leaf.
• The locked extension leaf can be opened on request .
• The door opens inwards.
• The width of the opening is 88cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a medium visual contrast.
• The treatment table is free standing and height adjustable.
• The length of the treatment table is 91cm.
• Furniture available in the room includes: desks.
• Some furniture is fixed.
• There is not a hearing assistance system.
• There may be background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Imaging Room (Accident and Emergency X-Ray). Skip to the next section.

Imaging Room (Accident and Emergency X-Ray)

• The room surveyed was; Accident and Emergency X-Ray.
• The room is located along the right corridor after passing through reception.
• The most accessible route to the room has step-free level access, manual doors and doors permanently held open.

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• Imaging Room View
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a medium visual contrast.
  • The door has a locked extension leaf.
  • The locked extension leaf can be opened on request .
  • The door opens inwards.
  • The width of the opening is 84cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a medium visual contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 196cm.
  • Seating available in the room includes: chairs without armrests and stools.
  • Furniture available in the room includes: desks.
  • Some tables are fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • Lighting levels are adjustable.

You are on Toilet with Adaptations (Reception - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Reception - Left Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located in the reception area.
  • The distance from the Emergency Department entrance is 14m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial, written text and dementia friendly signage on or near the door.
  • The door opens inwards and has a medium visual contrast.
  • The width of the door opening is 86cm.
  • The door has a twist lock.
  • Internally the door has a medium visual contrast.
  • There is not a grab rail on the internal door .
• Dimensions and Features View
  • The dimensions of the cubicle are 175cm (width) x 206cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 119cm (from the side of the toilet pan).
  • There is a lever flush on the non-transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a medium visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a medium visual contrast.
  • There is a dropdown rail on the non-transfer side.
  • The dropdown rail has a low visual contrast.
  • The toilet seat is 45cm from the floor.
  • The toilet seat has a high visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 93cm from the floor.
  • The wash basin and taps cannot be reached when seated on the toilet.
  • The wash basin is 84cm from the floor.
  • The wash basin has a lever tap.
  • The vertical grab rail is on the left as you face the wash basin.
  • The wash basin grab rail has a medium visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a medium visual contrast.
  • The soap dispenser is 108cm from the floor.
  • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
  • The towel dispenser has a low visual contrast.
  • The towel dispenser is 102cm from the floor.
  • There is not a hand dryer.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a pedal bin and a clinical waste bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 93cm.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.