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Patient and Liaison Service (PALS)

Horton General Hospital, Oxford Road, Banbury, Oxfordshire, OX16 9AL

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Access Guide

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Getting To (Patient Advice and Liaison Service - PALS)

Parking (Car Park 5 - Short Stay Only)

  • Car Park View
    • The car park is located immediately in front of the hospital building.
    • The car park is open air/surface.
    • The car park surface consists of block paving.
    • There are 4 designated Blue Badge parking bays available.
    • The Blue Badge bays have faded markings.
    • The surveyed Blue Badge parking bay dimensions are 232cm (width) x 468cm (depth).
    • The hatched/marked zones vary between bays.
    • The width of the marked zone is 105cm.
    • The nearest designated bay is 25m from the main hospital entrance.
    • The most accessible route from the Blue Badge parking has steep ramps or slopes and uneven surfaces.
    • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
    • This is a short stay car park. Visitors are only allowed to park for 20 minutes.
  • Charges and Restrictions View
    • This car park is for visitors, Blue Badge holders and staff permit holders only.
    • Parking is free for all users.
    • Clearly presented parking signs are available.
    • View information on parking policies/charges (opens new tab).
    • The car parks at Horton General Hospital are ANPR controlled.
    • Users should pay on exit at the machines or via the JustPark app.
    • Blue Badge holders must register their vehicle against their Blue Badge at the payment machines on exit, as well as displaying their Blue Badge in their vehicle's windscreen.
  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located immediately in front of the main hospital entrance.
    • There is a dropped kerb without tactile paving from the drop-off point.
    • The maximum stay for the drop off point is 5 minutes.

Entrance (Main Hospital Entrance)

  • This entrance is located at the front of the hospital building.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a steep gradient.
  • The ramp is over 150cm wide with no handrails.
  • The ramp bypasses the steps.
  • There are 2 steps with no handrails.
  • The steps are clearly marked.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 10cm.
  • The depth of the steps is not between 30cm and 45cm.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 111cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a high visual contrast.
  • There is step-free level access as you enter.
  • This entrance gives access to the main hospital corridor.

Counter (Patient Advice and Liaison Service - PALS)

  • The counter is located ahead and to the right as you enter the main hospital entrance.
  • The distance from the main hospital entrance is 8m.
  • There is step-free level access to the counter.
  • The height of the counter is 126cm.
  • There is not a lowered section at the counter.
  • The counter has windows and patterned/distracting backgrounds.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this area.
  • The flooring is shiny.
  • Lighting levels vary due to the size of the space.