Access Guide
Summary
- This is an inpatient unit.
- Services within the building include: the Hazelwood Ward.
The ward is a low secure unit for males aged 18 to 65, with challenging behaviour.
Getting Here
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By Road
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- The Hospital is located to the South of Woolwich on Shooters Hill ( A207 ) and is accessed via the A207.
For sat/nav guidance enter SE18 3RG. - There are two main car parks available at the Memorial hospital site.
- The Hospital is located to the South of Woolwich on Shooters Hill ( A207 ) and is accessed via the A207.
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By Bus
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- The nearest bus stop is on the A207 Shooters Hill, approximately 150 metres away.
The bus stop is serviced by routes 89, 244, 486 and N89 to Lewisham station, North Greenwich and Queen Elizabeth hospital.
- The nearest bus stop is on the A207 Shooters Hill, approximately 150 metres away.
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By Train
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- The nearest station is Welling, approximately 1.7 miles away via the A207.
Trains from this station travel to London Cannon Street and Dartford.
The station is operated by South Eastern Railways.
- The nearest station is Welling, approximately 1.7 miles away via the A207.
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Useful Links
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- South Eastern Railways, operator of services to and from Welling station.
- To view the web page described above click here (opens in new tab).
- Transport for London, operators of local bus routes.
- To view the web page described above click here (opens in new tab).
- Google maps location finder.
- To view the web page described above click here (opens in new tab).
Getting Help and Assistance
- A member of staff trained in BSL skills is not normally on duty.
- British Sign Language interpreters can be provided on request.
- Language interpreters can be provided on request.
- The alternative formats documents can be provided in include; Braille on request, large print on request, Makaton on request, different languages on request, voice recognition CD on request and audio on request.
- There is a wheelchair to borrow to use around the building.
- Water bowls for assistance dogs are not available.
- There is a/are hearing assistance system(s) available.
- The type of system is a portable loop.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 26/04/2022.
- The hearing loop was working at the time of testing.
- The portable hearing loop is located at the reception desk in the main admin block building.
- Home visits services are available.
- Oxleas have a designated translation service for times where staff onsite are not able to translate themselves. Documents in alternate formats can only be provided on request and in advance. Home visits are only available for certain services.
Parking (Hazelwood)
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- The car park is located in front of the Hazelwood main entrance.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is/are 2 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 241cm x 473cm (7ft 11in x 15ft 6in).
- The nearest Blue Badge bay is 11m (12yd 1in) from the Hazelwood entrance.
- The furthest Blue Badge bay is 13m (14yd 8in) from the Hazelwood entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are uneven surfaces.
- The car park surface is block paving.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does have tactile paving.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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Public Car Parks
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- There is not a car park for public use within 200m (approx).
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On Street Parking and Drop-off Details
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- On street marked Blue Badge bays are not available.
- There is not a designated drop off point.
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Comments
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- The markings for the Blue Badge bays are faded.
- There are bollards with visual identification bands along the front of the bays.
- There is a dropped kerb along the front of the bays, with tactile paving onto the pavement to the side of the bays (photograph 4).
- There is unmarked standard parking available on the access road by the building (photograph 5).
Parking (Car Park A)
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- The car park is located to the right-hand side of the main hospital building.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is/are 2 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 239cm x 475cm (7ft 10in x 15ft 7in).
- The nearest Blue Badge bay is 32m (34yd 2ft) from the Memorial Hospital main entrance.
- The furthest Blue Badge bay is 34m (37yd 7in) from the Memorial Hospital main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is tarmac.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does not have tactile paving.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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Public Car Parks
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- There is not a car park for public use within 200m (approx).
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On Street Parking and Drop-off Details
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- On street marked Blue Badge bays are not available.
- Clearly signed and / or standard marked parking bays are not available.
- There is not a designated drop off point.
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Comments
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- Photograph 1 show the Blue Badge bays.
- Photograph 3 shows the 2 electric charging bays.
- Photograph 4 shows the South East London Screening van located in the car park.
- Photograph 5 shows the path to the main entrance.
- There is a dropped kerb from the car park onto the path which runs along the side of the hospital's access road. The path is 110cm wide and is marked by unmarked bollards which are 100cm high and have a minimum width of 145cm between them.
- This car park can also be used to head towards Hazelwood, Greenwood and Oaktree Lodge.
- The stairs to access these areas are not clearly marked, are 19cm high and have handrails on both sides and are shown in photographs 6-8.
Parking (Car Park B)
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- The car park is located past Car Park A, further to the right from the main hospital building.
- The car park type is open air/surface.
- There is/are 0 Blue Badge parking bay(s) within the car park.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is tarmac.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does have tactile paving.
- There is not a road to cross between the car park and the entrance.
- The car park does have a height restriction barrier.
- The maximum height is 208cm (6ft 10in).
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Public Car Parks
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- There is not a car park for public use within 200m (approx).
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On Street Parking and Drop-off Details
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- On street marked Blue Badge bays are not available.
- Clearly signed and / or standard marked parking bays are not available.
- There is not a designated drop off point.
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Comments
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- Photograph 4 shows one of the dropped kerbs with tactile paving, which crosses the access road around Memorial Hospital.
Outside Access (Hazelwood Entrance)
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Entrance Details
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- This information is for the entrance located at the front of the building.
- The entrance area/door is clearly signed.
- There is step free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There are bollards outside this entrance.
- The minimum width between the bollards/wall is 165cm.
- The bollard(s) has/have a high visual contrast to prevent them being hazardous to visually impaired people.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- There is not a bell/buzzer.
- There is an intercom.
- The height of the intercom is 108cm (3ft 7in).
- There is a hand sanitiser.
- The height of the hand sanitiser is 114cm (3ft 9in).
- There is not a door release button when exiting.
- The main door(s) open(s) automatically (away from you).
- The door(s) is/are single width.
- The width of the door opening is 110cm.
- There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
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Comments
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- There is a very slight slope leading towards the building.
- The door is opened by the receptionist.
- The bollards are by the top of the Blue Badge bays and may not be bypassed.
Reception
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Reception
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- The reception point is located ahead as you enter the building.
- The reception point is approximately 7m (7yd 1ft) from the Hazelwood entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are good.
- The height of the reception counter is low (76cm or lower).
- There is sufficient space to write or sign documents on the counter.
- The counter is staffed.
- There is not a bell to attract attention.
- There is not a hearing assistance system.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
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Reception Waiting Area
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- There is a waiting area close to the reception point.
- Access to the waiting area is unobstructed.
- The type of flooring is vinyl/laminate.
- There is not sufficient space for a wheelchair user to use the waiting area.
- There are seats with armrests on both sides.
- The waiting room / area does not have background music playing.
- There is not a red flashing fire alarm beacon within the waiting room / area.
- There is not a television.
- Vending machines are not available.
- A water dispenser is not available.
- There is not a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are good.
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Comments
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- There is a defibrillator at the reception desk.
Room / Area (Visitor's Room)
- There is / are 1 room(s) / area(s) available.
- The name / number of the room / area surveyed was; Visitor's Room.
- The room / area is approximately 4m from the Hazelwood entrance.
- There is level access to the room / area.
- There is a/are door(s) into the room / area.
- The door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 84cm (2ft 9in).
- The type of flooring is carpet.
- There is not room for a wheelchair user to manoeuvre.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not height adjustable.
- There are some chairs with armrests available.
- Some tables are permanently fixed.
- There is not a hearing assistance system.
- The room / area does not have background music playing.
- There is not a red flashing fire alarm beacon within the room / area.
- Lighting levels are good.
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Comments
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- There is a table at 83cm high and a coffee table at 43cm high.
Entrance (Hazelwood Secure Entrance)
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Entrance Details
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- This information is for the entrance located next to the reception desk.
- The entrance area/door is not clearly signed with the name of the service/department.
- There is step free access at this entrance.
- There is not a bell/buzzer.
- There is not an intercom.
- There is not a hand sanitiser.
- There is not a door release button when exiting.
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are easy to open.
- The width of the door opening is 86cm.
Inpatient Unit / Ward (Hazelwood)
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Unit / Ward Information
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- This is a male unit/ward.
- There is/are 15 bedroom(s) available.
- The bedrooms have ensuite facilities.
- There is/are 15 bed(s) on this unit/ward in total.
- There is a hand sanitiser.
- The height of the hand sanitiser is 100cm (3ft 3in).
- There is level access throughout the unit/ward.
- There is clear signage on the unit/ward.
- The type of flooring is vinyl/laminate.
- There is flooring on the unit/ward which is shiny and could cause issues with glare or look slippery to some people.
- The unit/ward does not play background music.
- A mobile hoist is not available on the unit/ward.
- There are not accessible washroom facilities for patients on the unit/ward.
- There are not accessible toilet facilities for patients on the unit/ward.
- Toilets suitable for ambulant disabled patients are available on the unit/ward.
- The lighting levels are good.
- There is a telephone by the ward entrance. The telephone is 130cm high.
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Visitor Facilities
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- There is a relatives' room on the unit/ward.
- There are no accessible toilet facilities on the unit/ward for visitors.
- Accessible toilet facilities for visitors are located on the ground floor of the Main Admin Block.
- There are no standard toilet facilities on the unit/ward for visitors.
- Standard toilet facilities for visitors are located before the secure ward entrance.
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Visiting Times
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- Visiting times vary, please contact the ward in advance.
Day Room / Lounge Area
- There is a day room/lounge area.
- There is level access into the day room/lounge area.
- The day room/lounge area is always open.
- There is not a/are not door(s) into the day room/lounge area.
- The type of flooring is vinyl/laminate.
- There is a space for a wheelchair user to manoeuvre.
- There is a mixture of seating with and without armrests.
- No chairs are permanently fixed.
- No tables are permanently fixed.
- The distance between the floor and the lowest table is 40cm (1ft 4in).
- The distance between the floor and the highest table is 91cm (2ft 12in).
- The room does not have background music playing.
- There is not a red flashing fire alarm beacon within the room.
- There is a television.
- Subtitles are available.
- There is not a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are good.
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Comments
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- There is a pool table (photograph 3).
- The majority of tables are 66cm high.
Counter (Servery)
- The servery is located in the Day Room.
- Clear signage for the counter is not visible from the entrance.
- There is step free access to the counter.
- The lighting levels at the counter are good.
- The height of the counter is medium height (77cm - 109cm).
- There is not a low section of the counter (76cm or below) available.
- The counter is staffed.
- There is not a hearing assistance system.
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Comments
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- The counter is staffed at mealtimes.
- The counter is 102cm high and 96cm wide.
Room / Area (Meeting Room)
- There is / are 1 room(s) / area(s) available.
- The name / number of the room / area surveyed was; Meeting Room.
- There is level access to the room / area.
- There is a/are door(s) into the room / area.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 84cm (2ft 9in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is not a bed / couch.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not height adjustable.
- All chairs have armrests available.
- Some tables are permanently fixed.
- There is not a hearing assistance system.
- The room / area does not have background music playing.
- There is not a red flashing fire alarm beacon within the room / area.
- Lighting levels are good.
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Comments
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- Patients can only use the room with staff supervised access.
Room / Area (Activity Room)
- There is / are 1 room(s) / area(s) available.
- The name / number of the room / area surveyed was; Activity Room.
- There is level access to the room / area.
- There is a/are door(s) into the room / area.
- The door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 85cm (2ft 9in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is not a bed / couch.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not height adjustable.
- There are no chairs with armrests available.
- Some tables are permanently fixed.
- There is not a hearing assistance system.
- The room / area does not have background music playing.
- There is not a red flashing fire alarm beacon within the room / area.
- Lighting levels are good.
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Comments
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- The central table is 76cm high.
- The computer desks are 72cm high with a 65cm knee recess.
- There is a TV and various games within the room.
Room / Area (Room 15)
- There is / are 15 room(s) / area(s) available.
- The name / number of the room / area surveyed was; 15.
- There is level access to the room / area.
- There is a/are door(s) into the room / area.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 85cm (2ft 9in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is a bed / couch.
- The bed / couch is not adjustable.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is/are height adjustable.
- All chairs have armrests available.
- No tables are permanently fixed.
- There is not a hearing assistance system.
- The room / area does not have background music playing.
- There is not a red flashing fire alarm beacon within the room / area.
- Lighting levels are good.
Entrance (Garden)
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Entrance Details
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- This information is for the entrance located in the Day Room.
- The entrance area/door is not clearly signed with the name of the service/department.
- There is step free access at this entrance.
- There is not a bell/buzzer.
- There is not an intercom.
- There is not a hand sanitiser.
- There is not a door release button when exiting.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The door(s) is/are easy to open.
- The width of the door opening is 83cm.
- There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
- There is a second set of doors.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 81cm.
- There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
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Comments
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- Photographs 1-3 show the doors when exiting into the garden.
- Photograph 4-7 show the doors when entering the ward from the garden. There is a canopy at the entrance.
Garden
- The garden has a basketball court.
- There are picnic tables at 84cm high.
- The surface by the tables is safety flooring (red rubber).
Washroom (Bedrooms - Showers)
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Washroom Details
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- The washroom surveyed has a wheel in shower, a toilet and a wash basin.
- There is/are 15 washroom(s) of this type in the ward.
- The washroom surveyed is located within the bedrooms.
- There is step free access to the washroom surveyed once inside the ward.
- This washroom is male.
- There is no additional signage on or near the washroom door.
- The washroom door(s) open(s) outwards.
- The door(s) does not/do not have a lock.
- The door(s) is/are light to open.
- The width of the door opening is 76cm (2ft 6in).
- The dimensions of the washroom are 163cm x 180cm (5ft 4in x 5ft 11in).
- The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
- There is not an emergency pull cord alarm.
- There is a push button alarm system in this washroom.
- There is not a red flashing fire alarm beacon within the washroom.
- There is not a coat hook in the washroom.
- There is a mirror.
- There is not a tall mirror, with suitable specifications, for ease of use.
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The height of the wash basin is 89cm.
- There are no wall-mounted grab rails for the wash basin.
- The tap type is push. It is not a mixer tap.
- There is not a soap dispenser.
- There is not a towel dispenser.
- There is not a hand dryer.
- Disposal facilities are not available.
- The washroom has a non-slip floor.
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Toilet Details
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- The height of the toilet seat above floor level is 44cm (1ft 5in).
- The toilet has a wall which can act as a back rest.
- There is not a lateral transfer space.
- There is a flush, however it is not on the transfer side.
- There is no dropdown rail for the toilet.
- There are no wall-mounted grab rails for the toilet.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The height of the toilet roll holder is 84cm.
- There is not a colostomy changing shelf for standing users next to the toilet.
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Shower Details
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- There is a wheel in shower.
- The shower does not have an unobstructed minimum turning space of 150cm x 150cm.
- The shower head height is fixed.
- The height of the shower head is 254cm (8ft 4in).
- The shower control type is push.
- There is no seat for the shower.
- There are not wall-mounted grab rails available for the shower.
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Colour Contrast and Lighting
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- The visual contrast between the external washroom door and wall is low.
- The visual contrast between the internal washroom door and wall is low.
- The toilet seat visual contrast is high.
- The visual contrast between the washroom floor and walls is high.
- Lighting levels are good.
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Comments
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- There is a push-button panic/emergency alarm which is 67cm high (photograph 6).
- The light switch is 125cm high.
Washroom (Bath)
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Washroom Details
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- The washroom surveyed has a bath, a toilet and a wash basin.
- There is/are 1 washroom(s) of this type in the ward.
- The washroom surveyed is located along the corridor, by Room 12.
- There is step free access to the washroom surveyed once inside the ward.
- This washroom is male.
- There is written or text signage on or near the washroom door.
- The washroom door(s) open(s) outwards.
- The door(s) is/are locked by a twist lock.
- The door(s) is/are light to open.
- The width of the door opening is 86cm (2ft 10in).
- The dimensions of the washroom are 269cm x 406cm (8ft 10in x 13ft 4in).
- The washroom does have an unobstructed minimum turning space of 150cm x 150cm.
- There is not an emergency pull cord alarm.
- There is a push button alarm system in this washroom.
- There is not a red flashing fire alarm beacon within the washroom.
- There is not a coat hook in the washroom.
- There is not a mirror.
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The height of the wash basin is 77cm.
- There are no wall-mounted grab rails for the wash basin.
- The tap type is sensor. It is not a mixer tap.
- There is not a soap dispenser.
- There is not a towel dispenser.
- There is not a hand dryer.
- Disposal facilities are available.
- The washroom has a non-slip floor.
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Toilet Details
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- The height of the toilet seat above floor level is 43cm (1ft 5in).
- The toilet has a wall which can act as a back rest.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 180cm.
- There is a flush, however it is not on the transfer side.
- There is a dropdown rail on the transfer side.
- As you face the toilet the wall-mounted grab rails are on the right.
- There is not a toilet roll holder.
- There is not a colostomy changing shelf for standing users next to the toilet.
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Bath Details
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- There is a bath.
- The height of the side of the bath from floor level is 62cm (2ft).
- The bath is not height adjustable.
- The bath tap type is sensor. It is not a mixer tap.
- There is not a shower over/for the bath.
- There are not wall-mounted grab rails available for the bath.
- A bath hoist is not available.
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Colour Contrast and Lighting
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- The visual contrast between the external washroom door and wall is high.
- The visual contrast between the internal washroom door and wall is high.
- The visual contrast between the dropdown rail(s) and wall is high.
- The visual contrast between the wall-mounted grab rails to the right of the toilet and wall is high.
- The toilet seat visual contrast is high.
- The visual contrast between the washroom floor and walls is high.
- Lighting levels are moderate to good.
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Comments
View
- There is a push-button panic/emergency alarm which is 82cm high (photograph 6).
- The toiler paper is resting on the grab rail to the right of toilet (70cm high).
- The grab rails by the toilet are anti-ligature.
Standard Toilet(s) (Hazelwood Entrance)
- Standard toilet facilities are available.
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Toilet Facilities
View
- The shared toilet is located in the waiting area, before the secure ward entrance.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 3m from the Hazelwood entrance.
- The visual contrast between the external toilet door(s) and wall(s) is high.
- There is no signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 76cm.
- The wash basin(s) tap type is push.
- Lighting levels are good.
Standard Toilet(s) (Ward)
- Standard toilet facilities are available.
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Toilet Facilities
View
- The male toilet is located immediately inside the ward entrance.
- There is step-free access into the toilet(s).
- The visual contrast between the external toilet door(s) and wall(s) is high.
- There is pictorial and written text signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 77cm.
- The wash basin(s) tap type is push.
- Lighting levels are good.
Location of Toilet / Changing Facilities
- Accessible toilet facilities are located on the ground, first and second floor of the Main Admin Block. There is also an accessible toilet on the ground floor corridor of the Rowntree Centre.
- Female and male standard toilet facilities are located on the ground and first floor of the Main Admin Block and along the ground floor corridor within the Rowntree Centre.
- Shared standard toilet facilities are located on the second floor of the Main Admin Block.
Related Access Guides
- To view other Detailed Access Guides that are related to this one please use the links below.
- Memorial Hospital - Main Admin Block link (new tab) - click here.
