You are on Summary. Skip to the next section.

Summary

• This is a clinic.
• This therapy service provides people with structured, time limited, therapeutic interventions helping them maintain their independence. Sessions can be in groups or one to one and are tailored to meet the needs of people with mental health issues. The Rowntree Centre is linked via key-code locked doors to the main hospital building.

You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • The Hospital is located to the South of Woolwich on Shooters Hill ( A207 ) and is accessed via the A207.
    For sat/nav guidance enter SE18 3RG.
  • There are two main car parks available at the Memorial hospital site.
• By Bus View
  • The nearest bus stop is on the A207 Shooters Hill, approximately 150 metres away.
    The bus stop is serviced by routes 89, 244, 486 and N89 to Lewisham station, North Greenwich and Queen Elizabeth hospital.
• By Train View
  • The nearest station is Welling, approximately 1.7 miles away via the A207.
    Trains from this station travel to London Cannon Street and Dartford.
    The station is operated by South Eastern Railways.
• Useful Links View
  • South Eastern Railways, operator of services to and from Welling station.
  • To view the web page described above click here (opens in new tab).
  • Transport for London, operators of local bus routes.
  • To view the web page described above click here (opens in new tab).
  • Google maps location finder.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• A member of staff trained in BSL skills is not normally on duty.
• British Sign Language interpreters can be provided on request.
• Language interpreters can be provided on request.
• The alternative formats documents can be provided in include; Braille on request, large print on request, Makaton on request, different languages on request, voice recognition CD on request and audio on request.
• There is a wheelchair to borrow to use around the building.
• Water bowls for assistance dogs are not available.
• There is a/are hearing assistance system(s) available.
• The type of system is a portable loop.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 26/04/2022.
• The hearing loop was working at the time of testing.
• The portable hearing loop is located at the reception desk in the main admin block building.
• Home visits services are available.
• Oxleas have a designated translation service for times where staff onsite are not able to translate themselves. Documents in alternate formats can only be provided on request and in advance. Home visits are only available for certain services.

You are on Parking (Rowntree Centre Parking). Skip to the next section.

Parking (Rowntree Centre Parking)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located to the left-hand side of the main hospital building, by the Rowntree Centre entrance.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 3 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 236cm x 497cm (7ft 9in x 16ft 4in).
  • The nearest Blue Badge bay is 52m (56yd 2ft) from the Memorial Hospital main entrance.
  • The furthest Blue Badge bay is 54m (59yd 2in) from the Memorial Hospital main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are uneven surfaces.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• On Street Parking and Drop-off Details View
  • On street marked Blue Badge bays are not available.
  • Clearly signed and / or standard marked parking bays are not available.
  • There is a designated drop off point.
  • The drop off point is located next to the Blue Badge bays, by the Rowntree Centre entrance.
• Comments View
  • The approach to the main hospital entrance from these bays involves a pavement narrowed to 88cm by bollards and a 7-10cm high kerb (photograph 6).
  • On the opposite side there is an uneven pavement which is 110cm wide (photographs 7-9).

You are on Parking (Blue Badge Bays - Memorial Hospital Main Entrance). Skip to the next section.

Parking (Blue Badge Bays - Memorial Hospital Main Entrance)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for Blue Badge holders.
  • The car park is located directly in front of the Memorial Hospital main entrance.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 2 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 240cm x 482cm (7ft 10in x 15ft 10in).
  • The nearest Blue Badge bay is 7m (7yd 1ft) from the Memorial Hospital main entrance.
  • The furthest Blue Badge bay is 8m (8yd 2ft) from the Memorial Hospital main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• On Street Parking and Drop-off Details View
  • On street marked Blue Badge bays are not available.
  • Clearly signed and / or standard marked parking bays are not available.
  • There is not a designated drop off point.

You are on Parking (Car Park A). Skip to the next section.

Parking (Car Park A)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located to the right-hand side of the main hospital building.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 2 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 239cm x 475cm (7ft 10in x 15ft 7in).
  • The nearest Blue Badge bay is 32m (34yd 2ft) from the Memorial Hospital main entrance.
  • The furthest Blue Badge bay is 34m (37yd 7in) from the Memorial Hospital main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• On Street Parking and Drop-off Details View
  • On street marked Blue Badge bays are not available.
  • Clearly signed and / or standard marked parking bays are not available.
  • There is not a designated drop off point.
• Comments View
  • Photograph 1 show the Blue Badge bays.
  • Photograph 3 shows the 2 electric charging bays.
  • Photograph 4 shows the South East London Screening van located in the car park.
  • Photograph 5 shows the path to the main entrance.
  • There is a dropped kerb from the car park onto the path which runs along the side of the hospital's access road. The path is 110cm wide and is marked by unmarked bollards which are 100cm high and have a minimum width of 145cm between them.
  • This car park can also be used to head towards Hazelwood, Greenwood and Oaktree Lodge.
  • The stairs to access these areas are not clearly marked, are 19cm high and have handrails on both sides and are shown in photographs 6-8.

You are on Opening Times. Skip to the next section.

Opening Times

• Access is by appointment only.

You are on Outside Access (Rowntree Centre Entrance). Skip to the next section.

Outside Access (Rowntree Centre Entrance)

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• Entrance Details View
  • This information is for the entrance located to the left-hand side of the main hospital/administration building.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There are bollards outside this entrance.
  • The minimum width between the bollards/wall is 426cm.
  • The bollard(s) does/do not have a high visual contrast to prevent them being hazardous to visually impaired people.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) may be difficult to open.
  • The width of the door opening is 90cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
• Comments View
  • There is a very slight slope on approach to the entrance.

You are on Department / Service (Rowntree Centre). Skip to the next section.

Department / Service (Rowntree Centre)

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• Department / Service Access View
  • The Rowntree Centre is located on the ground floor of the main hospital/administration building.
    It can be accessed internally through the main building or via the external entrance to the left-hand side of the building.
  • There is level access throughout the department/service.
  • There is clear signage on the department/service.
  • The type of flooring is carpet.
  • The department/service does not play background music.
  • The lighting levels are good.
• Department / Service Facilities View
  • This department/service has; accessible toilet facilities for everyone, standard toilet facilities, consultation rooms, a main reception and a waiting room/area.
  • There are 5 consultation rooms and 3 group rooms. consultation/treatment rooms in this department/service.
  • A hearing assistance system is not available in the department/service.
  • A mobile hoist is not available on the department/service.
  • There are accessible toilet facilities within the department/service.
  • There are standard toilet facilities within this department/service.

You are on Reception. Skip to the next section.

Reception

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• Reception View
  • The reception point is located on the left as you enter.
  • The reception point is approximately 1m (3ft 3in) from the Rowntree Centre entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is medium height (77cm - 109cm).
  • There is sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is not a hearing assistance system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is carpet.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There are seats with armrests on both sides.
  • No tables are permanently fixed.
  • The waiting room / area does not have background music playing.
  • There is a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are good.
• Comments View
  • The low section of the desk has dementia friendly signage indicating where the accessible toilet is.

You are on Entrance (Rowntree Centre Front Entrance). Skip to the next section.

Entrance (Rowntree Centre Front Entrance)

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• Entrance Details View
  • This information is for the entrance located in the reception waiting area. The receptionist can release the door if patients need to pass through.
  • The entrance area/door is not clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 127cm (4ft 2in).
  • There is a door release button when exiting.
  • The height of the door release button is 95cm (3ft 1in).
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width but one door is locked.
  • The door(s) may be difficult to open.
  • The width of the door opening is 87cm.

You are on Consultation / Treatment Room (Interview Room 4). Skip to the next section.

Consultation / Treatment Room (Interview Room 4)

• There is / are 5 consultation / treatment room(s) available.
• The name / number of the room surveyed was; 4.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are light.
• The width of the door opening is 80cm (2ft 7in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is not adjustable.
• A hoist is not available.
• There is a chair.
• No chairs are permanently fixed.
• Some chairs are height adjustable.
• All chairs have armrests available.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

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• Comments View
  • Photograph 3 shows chairs with height adjustable armrests.
  • The counter is 93cm high and the basin is 89cm high with extended levers/handles for ease of use.
  • Photograph 8 shows Interview Room 2 which is a lot smaller and has no bed. The rooms vary in size.

You are on Room / Area (Main Group Room). Skip to the next section.

Room / Area (Main Group Room)

• There is / are 1 room(s) / area(s) available.
• The name / number of the room / area surveyed was; Main Study Room.
• The room / area is approximately 26m from the Rowntree Centre entrance.
• There is level access to the room / area.
• There is a/are door(s) into the room / area.
• The door(s) open(s) away from you (push).
• The door(s) is/are double width but one door is locked.
• The door(s) is/are light.
• The width of the door opening is 67cm (2ft 2in).
• The type of flooring is wood.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• All chairs have armrests available.
• No tables are permanently fixed.
• There is not a hearing assistance system.
• The room / area does not have background music playing.
• There is a red flashing fire alarm beacon within the room / area.
• Lighting levels are good.

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• Comments View
  • The table is 72cm high with a 70cm knee recess.
  • There is a ramped fire exit from this room. The ramp is steep and has a hand rail on the right (going down).

You are on Room / Area (Group Room 1). Skip to the next section.

Room / Area (Group Room 1)

• There is / are 2 room(s) / area(s) available.
• The name / number of the room / area surveyed was; Group Room 1.
• The room / area is approximately 19m from the Rowntree Centre entrance.
• There is level access to the room / area.
• There is a/are door(s) into the room / area.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 80cm (2ft 7in).
• The type of flooring is carpet.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• Some chairs are height adjustable.
• All chairs have armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the room / area.
• Lighting levels are good.

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• Comments View
  • The room is 500cm by 570cm.
  • There are coat hooks at 165cm in the room.
  • Photograph 4 shows an armchair with height adjustable armrests.
  • The coffee tables are 36cm and 43cm high. The desk is 71cm high.

You are on Toilet with Adaptations (Left Transfer). Skip to the next section.

Toilet with Adaptations (Left Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located within the Rowntree centre.
  • This accessible toilet is approximately 12m (13yd 4in) from the Rowntree centre entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial, written text and dementia friendly signage on or near the toilet door.
  • The visual contrast between the external door and wall is high.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 83cm (2ft 9in).
  • The visual contrast between the internal door and wall is high.
  • The door has a horizontal grab rail.
  • The visual contrast between the horizontal grab rail and internal door is medium.
• Toilet Features View
  • The dimensions of the accessible toilet are 146cm x 214cm (4ft 9in x 7ft).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The height of the light switch/pull cord is 110cm from floor level.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 77cm (2ft 6in).
  • The transfer space is obstructed by a female sanitary bin.
  • There is a flush, however it is not on the transfer side (on top of the cistern).
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail on the transfer side.
  • The visual contrast between the dropdown rail(s) and wall is low.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The visual contrast between the wall-mounted grab rail(s) and wall is low.
  • The visual contrast between the walls and floor is high.
  • There is an emergency alarm.
  • There is a push button alarm in the toilet.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and general waste (with lid) disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat visual contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 100cm (3ft 3in).
  • The visual contrast between the toilet roll holder and the wall is low.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
  • The visual contrast between the wash basin wall-mounted grab rail(s) and wall is low.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 100cm (3ft 3in).
  • The visual contrast between the towel dispenser and the wall is low.
  • There is not a hand dryer.
• Comments View
  • The door is light but it drags on the carpet when almost fully open.
  • There is a help point switch that is 47cm high (photograph 6).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located along the corridor to the right from reception.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 19m from the Rowntree Centre entrance.
  • The visual contrast between the external toilet door(s) and wall(s) is high.
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 90cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are good.
  • The toilets have dementia friendly signage.

You are on Location of Toilet / Changing Facilities. Skip to the next section.

Location of Toilet / Changing Facilities

• Accessible toilet facilities are located on the ground, first and second floor of the Main Admin Block. There is also an accessible toilet on the ground floor corridor of the Rowntree Centre.
• Female and male standard toilet facilities are located on the ground and first floor of the Main Admin Block and along the ground floor corridor within the Rowntree Centre.
• Shared standard toilet facilities are located on the second floor of the Main Admin Block.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Memorial Hospital - Main Admin Block link (new tab) - click here.