Access Guide
Summary
- This is an inpatient unit.
- Services on the ground floor include: the Tarn Intensive Care Unit (PICU), the Shepherdleas Ward and a shop.
- Services on the first floor include: the Shrewsbury Ward and the Avery Ward. The Maryon Ward is also on this floor but it is currently not in use.
- Oxleas House provides 24 hour inpatient mental health services for adults living in the borough of Greenwich.
Getting Here
-
By Road
View
- As part of the Queen Elizabeth Hospital, Oxleas House is located off Stadium Road. For sat/nav guidance enter SE18 4QH.
- There is a limited pay and display car park available at the hospital.
There are 3 Blue Badge bays located at the entrance to Oxleas House.
-
By Bus
View
- The nearest bus stop is located at the junction of Stadium Road and Capital Ring approximately 100 metres away.
This bus stop is serviced by routes 161, 178, 244, 386 and 486 to Bexleyheath, Lewisham, Abbey Wood and Chislehurst.
- The nearest bus stop is located at the junction of Stadium Road and Capital Ring approximately 100 metres away.
-
By Train
View
- The nearest Train station is Woolwich Dockyard, approximately 1.3 miles away via Frances Street, Repository Road and Stadium Road.
Trains from this station go to London Cannon Street, Dartford and Crayford.
The station is operated by South Eastern Railways.
- The nearest Train station is Woolwich Dockyard, approximately 1.3 miles away via Frances Street, Repository Road and Stadium Road.
-
Useful Links
View
- Transport for London, operators of local bus services.
- To view the web page described above click here (opens in new tab).
- South Eastern Railways, operator of services to and from Woolwich Dockyard Station.
- To view the web page described above click here (opens in new tab).
- Google maps location finder.
- To view the web page described above click here (opens in new tab).
- Hospital Parking.
- To view the web page described above click here (opens in new tab).
Getting Help and Assistance
- A member of staff trained in BSL skills is not normally on duty.
- British Sign Language interpreters can be provided on request.
- Language interpreters can be provided on request.
- The alternative formats documents can be provided in include; Braille on request, large print on request, Makaton on request, different languages on request, voice recognition CD on request and audio on request.
- There is not a wheelchair to borrow to use around the building.
- Water bowls for assistance dogs are not available.
- There is a/are hearing assistance system(s) available.
- The type of system is a fixed loop.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 19/05/2022.
- The hearing loop was working at the time of testing.
- The fixed loop is at the reception desk by the main entrance to Oxleas House.
- Home visits services are not available.
Parking (Oxleas House - Blue Badge Bays)
- The venue does have its own car park.
-
Venue Car Park
View
- Parking is free for Blue Badge holders.
- The car park is located opposite the Oxleas House entrance.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is/are 3 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 240cm x 490cm (7ft 10in x 16ft 1in).
- The nearest Blue Badge bay is 13m (14yd 8in) from the Oxleas House entrance.
- The furthest Blue Badge bay is 17m (18yd 1ft) from the Oxleas House entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is tarmac.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does not have tactile paving.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
-
Public Car Parks
View
- There is not a car park for public use within 200m (approx).
-
On Street Parking and Drop-off Details
View
- On street marked Blue Badge bays are not available.
- Clearly signed and / or standard marked parking bays are not available.
- There is not a designated drop off point.
-
Comments
View
- Blue Badge holders have a maximum stay of 4 hours.
- Badges must be displayed and visitors must register their parking at reception.
Parking (Car Park 1)
- The venue does have its own car park.
-
Venue Car Park
View
- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- The car park is located approximately 130 metres from Oxleas House, along Stadium Road.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is/are 2 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 229cm x 488cm (7ft 6in x 16ft).
- The nearest Blue Badge bay is 143m (156yd 1ft) from the Oxleas House entrance.
- The furthest Blue Badge bay is 147m (160yd 2ft) from the Oxleas House entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are uneven surfaces.
- The car park surface is tarmac.
- The dropped kerb does have tactile paving.
- There is a road to cross between the car park and the entrance.
- The road is generally busy.
- The car park does have a height restriction barrier.
- The maximum height is 200cm (6ft 7in).
-
Public Car Parks
View
- There is not a car park for public use within 200m (approx).
-
On Street Parking and Drop-off Details
View
- On street marked Blue Badge bays are not available.
- Clearly signed and / or standard marked parking bays are not available.
- There is not a designated drop off point.
-
Comments
View
- Photographs 3 and 4 show the Blue Badge bays and dropped kerb onto the pavement.
- Photograph 7 shows the site map within the car park.
- Photographs 8 and 9 show the stepped access to the payment machine and the signage.
- Photograph 10 shows the pedestrian crossing with dropped kerbs and tactile paving leading towards Oxleas House.
Getting To (Avery Ward)
- The Avery Ward is/are located on the first floor, opposite the lifts.
- Access to the Avery Ward is via the Secure Wards entrance.
- From the Secure Wards entrance take a right along the corridor, until you reach the lifts on the left-hand side.
Take a lift up to the first floor and the ward entrance is located directly opposite. - There is step free access, via lift, to the Avery Ward.
- The Avery Ward is approximately 6m from the lift.
- There are not resting areas along the route.
- Wayfinding signage is provided.
- Dementia friendly signage is not provided.
- There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
Outside Access (Main Entrance)
-
Entrance Details
View
- This information is for the entrance located at the front of the building facing onto Stadium Road.
- The entrance area/door is clearly signed.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- There is not a bell/buzzer.
- There is an intercom.
- The height of the intercom is 134cm (4ft 5in).
- There is not a hand sanitiser.
- There is not a door release button when exiting.
- The main door(s) open(s) automatically (towards you).
- The door(s) is/are double width.
- The width of the door opening is 151cm.
- There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are single width.
- The width of the door opening is 100cm.
-
Ramp/Slope Details
View
- The ramp/slope is located in front of the first entrance door, sloping down to the entrance.
- The ramp/slope gradient is slight.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- There is not a/are not handrail(s) at the ramp.
Reception
-
Reception
View
- The reception point is located immediately on the right as you enter the building.
- The reception point is approximately 1m (3ft 3in) from the Oxleas House entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step free access to the reception point.
- There is not a clear unobstructed route to the reception point.
- There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are low to moderate.
- The height of the reception counter is low (76cm or lower).
- There is sufficient space to write or sign documents on the counter.
- The counter is staffed.
- There is not a bell to attract attention.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 19/05/2022.
- The hearing assistance system was working at the time of testing.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
-
Reception Waiting Area
View
- There is a waiting area close to the reception point.
- Access to the waiting area is unobstructed.
- The type of flooring is vinyl/laminate.
- There is sufficient space for a wheelchair user to use the waiting area.
- There is bench seating only.
- The waiting room / area does not have background music playing.
- There is not a red flashing fire alarm beacon within the waiting room / area.
- There is not a television.
- Vending machines are not available.
- A water dispenser is available.
- There is not a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are good.
-
Comments
View
- The reception counter is split into 2 sections.
- Photographs 1-3 show the counter with the hearing loop, in between the entrance doors.
- Photographs 4 and 5 show the counter past the second entrance door which has a high section and a low section with a knee recess.
- To use the hearing loop the first section of the desk should be used.
- The waiting area is shown in photograph 6.
Entrance (Secure Wards Entrance)
-
Entrance Details
View
- This information is for the entrance located close to the reception desk and waiting area.
- The entrance area/door is clearly signed with the name of the service/department.
- There is step free access at this entrance.
- There is not a bell/buzzer.
- There is not an intercom.
- There is not a hand sanitiser.
- There is not a door release button when exiting.
- The height of the door release button is 122cm (4ft).
- The main door(s) open(s) away from you (push).
- The door(s) is/are double width but one door is locked.
- The door(s) may be difficult to open.
- The width of the door opening is 77cm.
-
Comments
View
- These doors are locked and access is tightly controlled by staff.
Lift
- There is a lift for public use.
- The lift is located along the corridor, to the right from the secure wards entrance.
- Signs indicating the location of this lift are clearly visible from the entrance.
- The lift is approximately 17m (18yd 1ft) from the secure wards entrance.
- The lift is a standard lift.
- Staff do not need to be notified for use of the lift.
- The floors which are accessible by this lift are G and 1.
- Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The visual contrast between the external lift controls and the control plate is medium.
- The visual contrast between the external lift control plate and the wall is high.
- The clear door width is 130cm (4ft 3in).
- The dimensions of the lift are 130cm x 236cm (4ft 3in x 7ft 9in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does not have a visual floor indicator.
- The lift does have an audible announcer.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing loop system.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is good.
-
Comments
View
- There is an push-button panic/emergency alarm within the lift that is 121cm high.
Other Floors
-
Stairs
View
- Signs indicating the location of the stairs are not clearly visible from the entrance.
- There are manual, heavy, double doors to enter and exit the stairwell on the ground floor and on the first floor.
- The floors which are accessible by stairs are G and 1.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The depth of the step(s) is/are between the recommended 30cm and 45cm.
- The steps are not clearly marked.
- The steps do have handrails.
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor of the building are not provided on landings.
- The lighting levels are good.
-
Comments
View
- There is a push-button emergency/panic alarm within the stairwell (photograph 6).
Entrance (Avery Ward)
-
Entrance Details
View
- This information is for the entrance located on the first floor, opposite the lifts.
- The entrance area/door is clearly signed with the name of the service/department.
- There is step free access at this entrance.
- There is not a bell/buzzer.
- There is an intercom.
- The height of the intercom is 130cm (4ft 3in).
- There is a hand sanitiser.
- The height of the hand sanitiser is 120cm (3ft 11in).
- There is not a door release button when exiting.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width but one door is locked.
- The door(s) may be difficult to open.
- The width of the door opening is 78cm.
Inpatient Unit / Ward (Avery Ward)
-
Unit / Ward Information
View
- This is a female unit/ward.
- There is/are 19 bedroom(s) available.
- The bedrooms do not have ensuite facilities.
- There is/are 19 bed(s) on this unit/ward in total.
- There is not a hand sanitiser.
- There is level access throughout the unit/ward.
- There is no clear signage on the unit/ward.
- The type of flooring is vinyl/laminate.
- There is flooring on the unit/ward which is shiny and could cause issues with glare or look slippery to some people.
- The unit/ward does not play background music.
- A mobile hoist is not available on the unit/ward.
- There are not accessible washroom facilities for patients on the unit/ward.
- There are not accessible toilet facilities for patients on the unit/ward.
- The lighting levels are good.
- There are a few push-button panic/emergency alarms along the corridors and in the day room (photograph 6).
-
Visitor Facilities
View
- There is a relatives' room on the unit/ward.
- There are no accessible toilet facilities on the unit/ward for visitors.
- Accessible toilet facilities for visitors are located on the ground floor corridor.
- There are no standard toilet facilities on the unit/ward for visitors.
- Standard toilet facilities for visitors are located on the ground floor corridor.
-
Visiting Times
View
- Visiting times vary, please contact the ward in advance.
Day Room / Lounge Area
- There is a day room/lounge area.
- There is level access into the day room/lounge area.
- The day room/lounge area is always open.
- There is not a/are not door(s) into the day room/lounge area.
- The type of flooring is vinyl/laminate.
- There is a space for a wheelchair user to manoeuvre.
- There is a mixture of seating with and without armrests.
- No chairs are permanently fixed.
- No tables are permanently fixed.
- The distance between the floor and the highest table is 70cm (2ft 4in).
- The room does not have background music playing.
- There is not a red flashing fire alarm beacon within the room.
- There is a television.
- Subtitles are available.
- There is not a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are good.
-
Comments
View
- There is a push-button panic/emergency alarm at 137cm high.
Room / Area (Visitor's Room/Quiet Room)
- There is / are 1 room(s) / area(s) available.
- The name / number of the room / area surveyed was; Visitor's Room/Quiet Room.
- There is level access to the room / area.
- There is a/are door(s) into the room / area.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are light.
- The width of the door opening is 82cm (2ft 8in).
- The type of flooring is vinyl/laminate.
- There is not room for a wheelchair user to manoeuvre.
- There is not a bed / couch.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not height adjustable.
- There are some chairs with armrests available.
- There is not a hearing assistance system.
- The room / area does not have background music playing.
- There is not a red flashing fire alarm beacon within the room / area.
- Lighting levels are good.
-
Comments
View
- There is a push-button panic/emergency alarm at 125cm high.
- There is a window into the staff office/nurses station so that staff can observe.
Room / Area (Activity Room)
- There is / are 1 room(s) / area(s) available.
- The name / number of the room / area surveyed was; Activity Room.
- There is level access to the room / area.
- There is a/are door(s) into the room / area.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width with a locked extension leaf.
- The door(s) is/are light.
- The width of the door opening is 84cm (2ft 9in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is not a bed / couch.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not height adjustable.
- All chairs have armrests available.
- Some tables are permanently fixed.
- There is not a hearing assistance system.
- The room / area does not have background music playing.
- There is not a red flashing fire alarm beacon within the room / area.
- Lighting levels are good.
-
Comments
View
- There is a push-button panic/emergency alarm at 138cm high (photograph 5).
Room / Area (Room 16)
- There is / are 19 room(s) / area(s) available.
- The name / number of the room / area surveyed was; 16.
- There is level access to the room / area.
- There is a/are door(s) into the room / area.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 82cm (2ft 8in).
- The type of flooring is vinyl/laminate.
- There is not room for a wheelchair user to manoeuvre.
- There is a bed / couch.
- The bed / couch is not adjustable.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not height adjustable.
- All chairs have armrests available.
- All tables are permanently fixed.
- There is not a hearing assistance system.
- The room / area does not have background music playing.
- There is not a red flashing fire alarm beacon within the room / area.
- Lighting levels are moderate to good.
-
Comments
View
- There is a basin within the room at 84cm high.
- There is a push-button panic/emergency alarm at 140cm high (photograph 4).
Washroom (Shower)
-
Washroom Details
View
- The washroom surveyed has a wheel in shower, a toilet and a wash basin.
- There is/are 2 washroom(s) of this type in the ward.
- There is/are also 2 washroom(s) which has/have a bath, a toilet and a wash basin.
- The washroom surveyed is located along Corridor A, within the ward.
- There is step free access to the washroom surveyed once inside the ward.
- This washroom is female.
- There is no additional signage on or near the washroom door.
- The washroom door(s) open(s) inwards.
- The door(s) is/are locked by a twist lock.
- The door(s) is/are light to open.
- The width of the door opening is 84cm (2ft 9in).
- The dimensions of the washroom are 332cm x 137cm (10ft 11in x 4ft 6in).
- The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
- There is not an emergency pull cord alarm.
- There is a push button alarm system in this washroom.
- There is not a red flashing fire alarm beacon within the washroom.
- There is not a coat hook in the washroom.
- There is a mirror.
- There is not a tall mirror, with suitable specifications, for ease of use.
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The height of the wash basin is 89cm.
- There are no wall-mounted grab rails for the wash basin.
- The tap type is push. It is not a mixer tap.
- There is a soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 135cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The height of the towel dispenser is 130cm.
- There is not a hand dryer.
- Disposal facilities are available.
- The washroom has a non-slip floor.
-
Toilet Details
View
- The height of the toilet seat above floor level is 43cm (1ft 5in).
- The toilet has a wall which can act as a back rest.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 158cm.
- There is a flush, however it is not on the transfer side.
- There is no dropdown rail for the toilet.
- There are no wall-mounted grab rails for the toilet.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The height of the toilet roll holder is 84cm.
- There is not a colostomy changing shelf for standing users next to the toilet.
-
Shower Details
View
- There is a wheel in shower.
- The shower does not have an unobstructed minimum turning space of 150cm x 150cm.
- The shower head height is fixed.
- The height of the shower head is 190cm (6ft 3in).
- The shower control type is twist/turn.
- There is no seat for the shower.
- There are not wall-mounted grab rails available for the shower.
-
Colour Contrast and Lighting
View
- The visual contrast between the external washroom door and wall is low.
- The visual contrast between the internal washroom door and wall is low.
- The toilet seat visual contrast is low.
- The visual contrast between the washroom floor and walls is high.
- Lighting levels are good.
-
Comments
View
- There is a push-button panic/emergency alarm at 110cm high (photograph 5).
Washroom (Bath)
-
Washroom Details
View
- The washroom surveyed has a bath, a toilet and a wash basin.
- There is/are 2 washroom(s) of this type in the ward.
- There is/are also 2 washroom(s) which has/have a wheel in shower, a toilet and a wash basin.
- The washroom surveyed is located on corridor A, within the ward.
- There is step free access to the washroom surveyed once inside the ward.
- This washroom is female.
- There is no additional signage on or near the washroom door.
- The washroom door(s) open(s) inwards.
- The door(s) is/are locked by a twist lock.
- The door(s) is/are light to open.
- The width of the door opening is 83cm (2ft 9in).
- The dimensions of the washroom are 160cm x 214cm (5ft 3in x 7ft).
- The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
- There is not an emergency pull cord alarm.
- There is a push button alarm system in this washroom.
- There is not a red flashing fire alarm beacon within the washroom.
- There is not a coat hook in the washroom.
- There is a mirror.
- There is not a tall mirror, with suitable specifications, for ease of use.
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The height of the wash basin is 80cm.
- There are no wall-mounted grab rails for the wash basin.
- The tap type is push. It is not a mixer tap.
- There is a soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 143cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The height of the towel dispenser is 112cm.
- There is not a hand dryer.
- Disposal facilities are available.
- The washroom has a non-slip floor.
-
Toilet Details
View
- The height of the toilet seat above floor level is 43cm (1ft 5in).
- The toilet has a wall which can act as a back rest.
- There is not a lateral transfer space.
- There is a flush, however it is not on the transfer side.
- There is no dropdown rail for the toilet.
- There are no wall-mounted grab rails for the toilet.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The height of the toilet roll holder is 69cm.
- There is not a colostomy changing shelf for standing users next to the toilet.
-
Bath Details
View
- There is a bath.
- The height of the side of the bath from floor level is 60cm (1ft 12in).
- The bath is not height adjustable.
- The bath tap type is push. It is not a mixer tap.
- There is not a shower over/for the bath.
- There are not wall-mounted grab rails available for the bath.
- A bath hoist is not available.
-
Colour Contrast and Lighting
View
- The visual contrast between the external washroom door and wall is low.
- The visual contrast between the internal washroom door and wall is low.
- The toilet seat visual contrast is high.
- The visual contrast between the washroom floor and walls is high.
- Lighting levels are good.
-
Comments
View
- There is a push-button panic/emergency alarm at 138cm high (photograph 7).
Location of Toilet / Changing Facilities
- Accessible toilet facilities are located on the ground floor corridor. From the secure entrance, turn right along the corridor and the accessible toilet is around the corner, by the lifts.
- Shared standard toilet facilities are located on the ground floor corridor. From the secure entrance, turn left along the corridor and the toilet is on the right-hand side.
Related Access Guides
- To view other Detailed Access Guides that are related to this one please use the links below.
- Oxleas House link (new tab) - click here.
