You are on Summary. Skip to the next section.

Summary

• This is a community hospital.
• Services on the ground floor include: the Adult Learning Disability Service, Kidney Treatment Centre, The Urgent Care Centre, Blood Tests, Community Services and 3 eating and drinking areas (Friends Café, Costa and Snack Box).
  The Urgent Care Centre has its own entrance directly opposite the main entrance to the hospital and cannot be accessed from within the main building.
• Services on the first floor include: Outpatients, Musculoskeletal Care (MSK), Orthotics, Audiology, Cardiology, Dispensary, Imaging, MRI, Surgical Pre-Assessment and Women's Health.
• Services on the second floor include: The Eye Clinic and Emergency Eye Department, Theatres.
• Services on the third floor include: Foxbury and The Education Centre.
• Services on the fourth floor include: Meadowview and the Planned Care Centre.

You are on Getting Here. Skip to the next section.

Getting Here

Collapse all Expand all

• By Road View
  • The Hospital is located South of Sidcup and can be accessed via the A20 and then the A222 Chislehurst Road.
  • Queen Marys Hospital has 350 Pay and Display public parking spaces with Blue Badge bays available outside each building.
• By Bus View
  • The nearest bus stop is 0.2 miles away via Frognall Avenue.
    Routes that stop here are the 160, 229, 269, 286, 625, B14 and R11 with services to and from Green Street Green, Sidcup Station, Bexleyheath, Thamesmead and Cutty Sark.
• By Train View
  • The nearest train station is Sidcup, approximately 1.5 miles away.
    Accessed via the A222 the station is operated by South Eastern Railways and has services to and from London Cannon Street, Northfleet and Woolwich Arsenal.
• Useful Links View
  • Transport for London, operators of local bus services.
  • To view the web page described above click here (opens in new tab).
  • South Eastern Railways, providers of train services from Sidcup station.
  • To view the web page described above click here (opens in new tab).
  • Google Maps location finder.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• A member of staff trained in BSL skills is not normally on duty.
• British Sign Language interpreters can be provided on request.
• Language interpreters can be provided on request.
• The alternative formats documents can be provided in include; Braille on request, large print on request, Makaton on request, different languages on request, voice recognition CD on request and audio on request.
• There is a wheelchair to borrow to use around the building.
• Water bowls for assistance dogs are not available.
• There is a/are hearing assistance system(s) available.
• The type of system is a fixed loop.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 19/04/2022.
• The hearing loop was working at the time of testing.
• The fixed loop is located at the reception directly ahead from the main hospital entrance.
• Home visits services are available.
• There are home visits for some services. Photograph 2 shows the defibrillator by Queen Mary's Hospital main entrance.

You are on Parking (Queen Mary's Hospital - Car Park 3). Skip to the next section.

Parking (Queen Mary's Hospital - Car Park 3)

• The venue does have its own car park.

Collapse all Expand all

• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located opposite the main entrance to Queen Mary's Hospital and the Urgent Care Centre.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 10+ Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 231cm x 460cm (7ft 7in x 15ft 1in).
  • The nearest Blue Badge bay is 30m (32yd 2ft) from the Queen Mary's Hospital main entrance.
  • The furthest Blue Badge bay is 57m (62yd 1ft) from the Queen Mary's Hospital main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• On Street Parking and Drop-off Details View
  • On street marked Blue Badge bays are not available.
  • Clearly signed and / or standard marked parking bays are not available.
  • There is not a designated drop off point.
• Comments View
  • Most payment machines for standard parking do not have a dropped kerb to access them (photograph 5).
  • Payment by phone is also available.
  • Some of the paths leading towards the hospital have ramps at a slight gradient as shown in photograph 8.
  • The ramps are approximately 1.5 metres wide with handrails on both sides and tactile paving at the top and bottom.

You are on Outside Access (Urgent Care Centre Entrance). Skip to the next section.

Outside Access (Urgent Care Centre Entrance)

Collapse all Expand all

• Entrance Details View
  • This information is for the entrance located directly opposite the main entrance into the main hospital building (B block).
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There are bollards outside this entrance.
  • The minimum width between the bollards/wall is 138cm.
  • The bollard(s) does/do not have a high visual contrast to prevent them being hazardous to visually impaired people.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is not a bell/buzzer.
  • There is an intercom.
  • The height of the intercom is 138cm (4ft 6in).
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 113cm (3ft 8in).
  • There is not a door release button when exiting.
  • Standard manual wheelchairs are available for people to borrow at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are single width.
  • The width of the door opening is 165cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are single width.
  • The width of the door opening is 162cm.

You are on Opening Times (Urgent Care Centre). Skip to the next section.

Opening Times (Urgent Care Centre)

• This service is open 24 hours.

Collapse all Expand all

• Comments View
  • Depending on a patient's condition, 111 may advise a visit to a 24hour chemist or wait until the surgery is open in the morning.
  • Patients may be directed to an out of hours doctors service. The doctor will either visit you at home or ask you to attend the UCC at Queen Mary’s Hospital, where a doctor will be expecting you.

You are on Department / Service (Urgent Care Centre). Skip to the next section.

Department / Service (Urgent Care Centre)

Collapse all Expand all

• Department / Service Access View
  • The Urgent Care Centre is located directly opposite the main hospital entrance (B Block) and next to Car Park 3.
  • There is level access throughout the department/service.
  • There is clear signage on the department/service.
  • The type of flooring is vinyl/laminate.
  • There is flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
  • The department/service does not play background music.
  • The lighting levels are good.
• Department / Service Facilities View
  • This department/service has; a main reception, consultation rooms, a waiting room/area, standard toilet facilities and accessible toilet facilities for everyone.
  • There are 10 consultation/treatment rooms in this department/service.
  • A hearing assistance system is available.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • The hearing assistance was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 22/04/2022.
  • The hearing loop was not working at the time of testing.
  • A mobile hoist is not available on the department/service.
  • There are accessible toilet facilities within the department/service.
  • There are standard toilet facilities within this department/service.
• Comments View
  • As well as the individual consultation rooms, there are 2 manually adjustable beds separated from the corridor via privacy screens (photographs 1-3).
  • The basin by the beds has long extended handles for ease of use.

You are on Reception. Skip to the next section.

Reception

Collapse all Expand all

• Reception View
  • The reception point is located in front of the entrance into the Urgent Care Centre.
  • The reception point is approximately 3m (3yd 10in) from the Urgent Care Centre entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is medium height (77cm - 109cm).
  • There is not sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 22/04/2022.
  • The hearing assistance system was not working at the time of testing.
  • There is a touch screen.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There is a mixture of seating with and without armrests.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is a television.
  • Subtitles are available.
  • Vending machines are not available.
  • A water dispenser is available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are good.
• Comments View
  • There are touch screens on a counter at 96cm high.
  • The screens are 105-125cm high and are used for check in and pre-assessment (photograph 5).

You are on Waiting Room / Area (Children's Waiting Area). Skip to the next section.

Waiting Room / Area (Children's Waiting Area)

• There is a waiting room / area.
• The waiting room / area is approximately 12m from the Urgent Care Centre entrance.
• There is level access into the waiting room / area.
• There is a/are door(s) into the waiting room / area.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with a locked extension leaf.
• The door(s) is/are permanently held open.
• The width of the door opening is 90cm (2ft 11in).
• The type of flooring is vinyl/laminate.
• There is a space for a wheelchair user to wait within the seating area.
• Some chairs are permanently fixed.
• Some chairs with armrests are available.
• No tables are permanently fixed.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the waiting room / area.
• There is a television.
• Subtitles are available.
• Vending machines are not available.
• A water dispenser is not available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are good.

You are on Eating and Drinking (Friend's Café). Skip to the next section.

Eating and Drinking (Friend's Café)

Collapse all Expand all

• Location and Access View
  • The following information is for the café.
  • The café is located in the waiting room by the Urgent Care Centre reception.
  • There is step-free access to the café.
• Service and Menus View
  • Menu types include; written wall menus.
  • Menus are not clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • The type of food served here is hot and cold meals and snacks.
  • Takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does not play background music.
  • There is not a hearing assistance system.
  • There is only a counter for the café in the Urgent Care Centre waiting area.
    The seating area and main café counter is in the main hospital building, on the ground floor foyer by the lifts.
• Service Counter(s) View
  • The height of the counter is 95cm.
  • There is a moveable card machine available for payment.
  • The type of flooring in this area is vinyl.
  • The lighting levels are good.

You are on Entrance (Access to the Consultation Rooms). Skip to the next section.

Entrance (Access to the Consultation Rooms)

Collapse all Expand all

• Entrance Details View
  • This information is for the entrance located to the left-hand side of reception, past the waiting area and toilets.
  • The entrance area/door is not clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 110cm (3ft 7in).
  • There is a door release button when exiting.
  • The height of the door release button is 100cm (3ft 3in).
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width but one door is locked.
  • The door(s) may be difficult to open.
  • The width of the door opening is 85cm.
• Comments View
  • These doors are locked. A member of staff will call the patient and take them through to the consultation room.

You are on Counter (Nurse's Station). Skip to the next section.

Counter (Nurse's Station)

• The Nurse's station is located immediately past the entrance doors accessing the consultation rooms.
• The counter is approximately 4m (4yd 1ft) from the consultation rooms entrance.
• The counter is clearly visible from the entrance.
• There is step free access to the counter.
• The lighting levels at the counter are good.
• The height of the counter is high (110cm+).
• There is sufficient space to write or sign documents on the counter.
• There is not a low section of the counter (76cm or below) available.
• The counter is not staffed.
• There is not a bell to attract attention.
• There is not a hearing assistance system.

You are on Consultation / Treatment Room (2). Skip to the next section.

Consultation / Treatment Room (2)

• There is / are 9 consultation / treatment room(s) available.
• The name / number of the room surveyed was; 2.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with a locked extension leaf.
• The door(s) is/are light.
• The width of the door opening is 87cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist is not available.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

Collapse all Expand all

• Comments View
  • There is a hand sanitiser at 129cm high in the room.
  • There is a basin at 80cm high with extended levers for ease of use (photograph 4).
  • There is a push- button panic/emergency alarm by the bed at 100cm high (photograph 6).

You are on Parent and Baby Room (Feeding Room). Skip to the next section.

Parent and Baby Room (Feeding Room)

• There is a parent and baby room for public use.
• The parent and baby room is located next to the toilets and reception.
• The parent and baby room is approximately 15m from the Urgent Care Centre entrance.
• There is step-free access into the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is pictorial signage on or near the parent and baby room door.
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 80cm.
• The wash basin tap type is lever.
• There is a/are chair(s) in the parent and baby room.
• There is not a chair with armrests on both sides.
• There is not a toilet in the parent and baby room.
• There is not a red flashing fire alarm beacon within the room.
• The lighting levels are good.

Collapse all Expand all

• Comments View
  • There is a fixed counter at 80cm high.

You are on Toilet with Adaptations (Right Transfer - Parent and Baby Room). Skip to the next section.

Toilet with Adaptations (Right Transfer - Parent and Baby Room)

• There is an/are accessible toilet(s) available.

Collapse all Expand all

• Location and Access View
  • This accessible toilet is located next to the Urgent Care Centre reception. It is signed as a Parent and Baby room.
  • This accessible toilet is approximately 13m (14yd 8in) from the Urgent Care Centre entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is tactile and pictorial signage on or near the toilet door.
  • The visual contrast between the external door and wall is high.
  • The door opens outwards.
  • The door is light.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 88cm (2ft 11in).
  • The visual contrast between the internal door and wall is high.
  • The door has a horizontal grab rail.
  • The visual contrast between the horizontal grab rail and internal door is high.
• Toilet Features View
  • The dimensions of the accessible toilet are 226cm x 208cm (7ft 5in x 6ft 10in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 150cm (4ft 11in).
  • The transfer space is obstructed by a female sanitary bin.
  • There is a flush, however it is not on the transfer side (on top of the cistern).
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail on the transfer side.
  • The visual contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The visual contrast between the wall-mounted grab rail(s) and wall is high.
  • The visual contrast between the walls and floor is medium.
  • There is an emergency alarm.
  • There is a push button alarm in the toilet.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and nappy/incontinence items bin disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 115cm and 147cm from the floor.
• Additional Fixtures View
  • There is not a mirror.
  • There is not a shelf within the accessible toilet.
  • The toilet has a fixed horizontal rail without a padded backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat visual contrast is high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 92cm (3ft).
  • The visual contrast between the toilet roll holder and the wall is high.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The visual contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 106cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 114cm (3ft 9in).
  • The visual contrast between the towel dispenser and the wall is high.
  • There is not a hand dryer.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 95cm.
• Comments View
  • The push-button panic/emergency alarm is 94cm high (photograph 7).

You are on Toilet with Adaptations (Left Transfer). Skip to the next section.

Toilet with Adaptations (Left Transfer)

• There is an/are accessible toilet(s) available.

Collapse all Expand all

• Location and Access View
  • This accessible toilet is located close to the Urgent Care Centre reception.
  • This accessible toilet is approximately 15m (16yd 1ft) from the Urgent Care Centre entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The visual contrast between the external door and wall is high.
  • The door opens outwards.
  • The door is light.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 85cm (2ft 9in).
  • The visual contrast between the internal door and wall is high.
  • The door has a horizontal grab rail.
  • The visual contrast between the horizontal grab rail and internal door is high.
• Toilet Features View
  • The dimensions of the accessible toilet are 193cm x 221cm (6ft 4in x 7ft 3in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 128cm (4ft 2in).
  • The transfer space is obstructed by a female sanitary bin.
  • There is a flush, however it is not on the transfer side (on top of the cistern).
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail on the transfer side.
  • The visual contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The visual contrast between the wall-mounted grab rail(s) and wall is high.
  • The visual contrast between the walls and floor is medium.
  • There is an emergency alarm.
  • There is a push button alarm in the toilet.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and general waste (with lid) disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 113cm and 152cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 51cm (1ft 8in).
  • The toilet seat visual contrast is high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 93cm (3ft 1in).
  • The visual contrast between the toilet roll holder and the wall is high.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The visual contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 105cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 115cm (3ft 9in).
  • The visual contrast between the towel dispenser and the wall is high.
  • There is not a hand dryer.
• Comments View
  • The push-button panic/emergency alarm is 94cm high.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

Collapse all Expand all

• Toilet Facilities View
  • The shared toilet is located by the Urgent Care Centre reception.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 14m from the Urgent Care Centre entrance.
  • The visual contrast between the external toilet door(s) and wall(s) is high.
  • There is tactile and pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 78cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are good.
  • There are 4 shared standard toilets.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Queen Mary’s Hospital - Adult Learning Disabilities - C Block link (new tab) - click here.