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RHS Rosemoor - Gardens, Play Areas and Wisteria Tea Room

RHS Garden Rosemoor, Rosemoor , Great Torrington, EX38 8PH

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Access Guide

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Access To (Grounds)

  • The grounds/gardens beyond the Visitor Centre are accessed via ramp or steps.
  • The distance from the Visitor Centre is 35m.
  • The most accessible route has a steep ramp or slope.
  • The ramp has a steep gradient.
  • The ramp is over 150cm wide with no handrails.
  • The ramp bypasses the steps.
  • There are 15 steps with a central handrail.
  • The handrail is not easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail extends horizontally beyond the first and last step.
  • The steps are unmarked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 15cm.
  • The depth of the steps is between 30cm and 45cm.
  • The long ramp is approximately 20m long and has no level landings/resting places.

Outdoor Spaces (Gardens A-G, Lower Woodland Walk and the Brash Play Area)

  • The following is available in this area: a playground with play equipment, woodland, formal gardens and gardens.
  • Additional facilities in this area include: water features.
  • Outdoor areas consist of grass, bonded gravel, concrete or tarmac, wood bark, block paving and gravel.
  • There are footpaths throughout.
  • The majority of the paths are not wide enough for wheelchair users.
  • There is step-free level access throughout all areas.
  • The following areas have step-free access via ramps or slopes: gardens A-G and the Lower Woodland Walk.
    The slopes have slight gradients.
  • The following areas have stepped access: gardens D, E and H.
    All of these areas have step-free routes that bypass the steps.
  • There are seats situated along the paths for people to rest.
  • The paths have gates and uneven surfaces.
  • The border paths around the formal gardens are level or have slight slopes and are over 180cm wide.
    The majority of paths within the gardens have minimum widths of 130 to 150cm.
    There is a gate along the lower woodland walk path.
  • Playground View
    • There is a play area with an access point over 100cm wide.
    • There is a route around the play equipment which is not firm and even, but is over 180cm wide.
    • The play equipment is within easy reach for seated and standing users and users of different heights.
    • The following play experiences are available: sliding, climbing, balancing, viewing, sensory (visual, audible, or tactile) and social play.
    • These gardens and play area are located close to the Visitor Centre.
      The stream field and underpass provide access to the gardens.

Outdoor Spaces (Stream Field, Orchard and the Underpass)

  • The following is available in this area: gardens.
  • Outdoor areas consist of concrete or tarmac and gravel.
  • There are footpaths throughout.
  • The majority of the paths are wide enough for wheelchair users.
  • There is step-free level access throughout all areas.
  • The following areas have step-free access via ramps or slopes: the majority of paths within this area, some of which have steep gradients.
  • There are seats situated along the paths for people to rest.
  • The underpass connects the western and eastern gardens, divided by the A3124.

Outdoor Spaces (Eastern Gardens - Gardens L-Q and The Copse Play Area)

  • The following is available in this area: a playground with play equipment, woodland, formal gardens, gardens and a toilet block.
  • Additional facilities in this area include: The Wisteria Tea Room.
  • Outdoor areas consist of grass, gravel, block paving, wood bark and concrete or tarmac.
  • There are footpaths throughout.
  • The majority of the paths are wide enough for wheelchair users.
  • There is step-free level access throughout all areas, this may include the use of a lift.
  • The following areas have step-free access via ramps or slopes: Paths within the area.
    The Upper Woodland Walk and the paths around the Bicentenary Arboretum have steep gradients.
  • The following areas have stepped access: Garden O (The Stone Garden) and the Palmer Gazebo (viewpoint).
    Some of the other gardens have steps, however there are step-free routes that bypass them.
  • There are seats situated along the paths for people to rest.
  • Playground View
    • There is a playground with an access point over 100cm wide.
    • There is a route around the play equipment which is not firm and even, but is over 180cm wide.
    • The play equipment is within easy reach for seated and standing users and users of different heights.
    • The following play experiences are available: rocking, climbing, balancing, sensory (visual, audible, or tactile) and social play.

Entrance (Wisteria Tea Room)

  • This entrance is located to the side of the building.
  • The entrance area is not clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is sloped and stepped access at the entrance.
  • The ramp has a steep gradient.
  • The ramp is between 75cm and 150cm wide with no handrails.
  • The ramp has a vertical lip of approximately 2cm at the bottom.
  • There is a single manual door at this entrance.
  • The door is permanently held open.
  • The width of the opening is 86cm.
  • The door has a high visual contrast.

Eating and Drinking (Wisteria Tea Room)

  • Location and Service View
    • This area has a counter where food and drink can be ordered and numerous seating options.
    • Full table service is not available.
    • Menus are wall-mounted and available on a board.
    • The following dietary requirements can be catered for: lactose free, vegetarian and vegan.
    • The following are available: takeaway cups.
    • There is not a hearing assistance system.
    • Signage states for customers to speak with a senior member for staff for further information about food allergies/intolerances.
  • Order and Payment View
    • The service counter was surveyed.
    • The counter is located to the right of the entrance.
    • There is step-free level access to the counter.
    • The height of the counter is 98cm.
    • There is not a lowered section at the counter.
  • Seating Area View
    • The seating area is covered.
    • There is step-free level access throughout the seating area.
    • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor have a low visual contrast.
    • Seating available in this area includes: chairs with armrests and chairs without armrests.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is not suitable for wheelchair users.
    • There is background noise in this area which varies depending on the time of day.
    • Lighting levels were even at the time of the survey.

Toilet with Adaptations (Wisteria Tea Room - Right Hand Transfer)

  • Access View
    • The toilet surveyed is located by the Wisteria Tea Room.
    • The distance from Wisteria Tea Room is 30m.
    • The most accessible route to the toilet has a very easy slope.
    • There is step-free level access into the facility.
    • The short path to reach the toilet is 120cm wide.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a low visual contrast.
    • The door requires effort to open.
    • The width of the door opening is 87cm.
    • The door has a locking handle.
    • Internally the door has a low visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 180cm (width) x 204cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet.
    • The lateral transfer space is 85cm (from the side of the toilet pan).
    • There is a lever flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 110cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 74cm from the floor.
    • The wash basin has a lever tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a low visual contrast.
    • The soap dispenser is 100cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low visual contrast.
    • The hand dryer is 100cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a nappy/incontinence items bin and a sanitary bin.
    • There is one coat hook.
    • The coat hook is 147cm from the floor.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.

Standard Toilet Facilities (Wisteria Tea Room - Ambulant Cubicle and Baby Change Facility)

  • The shared standard toilet facilities were surveyed.
  • The toilet is located by Wisteria Tea Room.
  • The distance from Wisteria Tea Room is 30m.
  • The most accessible route has a very easy slope.
  • There is step-free level access into the toilet.
  • The short path leading to the toilet is 120cm wide.
  • There is pictorial signage on or near the door.
  • The door requires effort to open.
  • Internally the door has a low visual contrast.
  • There are ambulant toilet facilities available.
  • The ambulant cubicle has a dropdown rail on the left.
  • There is a wash basin, a wall mounted soap dispenser, a baby changing table and a hand dryer available.
  • The wash basin has a lever mixer tap.
  • The height of the baby change facility when in use is 96cm.
  • Lighting levels were even at the time of the survey.
  • There is a vertical grab rail to the left of the toilet and to the left of the baby changing table.

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