Access Guide
Summary
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Getting Help and Assistance
View
- This venue is open 24 hours.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
View
- WHSmith is located to the left after you enter the services building.
- There is step-free access to WHSmith.
- The entrance area is clearly signed.
- For the A1(M) - Durham Services - Roadchef AccessAble Access Guide please click here (new tab).
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Toilet Facilities
View
- Accessible toilet facilities are located at the rear of the services building.
- For detailed information about the toilet facilities please click here (new tab).
Shop
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Circulation
View
- The majority of aisle widths are not 150cm+.
- Some aisles are obstructed by product bins, floor standing display items and tables.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is high colour contrast between the walls and floor in all areas.
- The lighting levels are moderate to good.
- Music is played everywhere.
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Till(s)
View
- The till(s) is/are located to the rear left of the store.
- There is step-free access to the till(s).
- There is a clear unobstructed route to the till(s).
- The till(s) is/are not clearly signed.
- There are windows, TVs, glazed screens or mirrors at/behind the till(s).
- The till(s) is not/are not placed in front of a plain background.
- The lighting levels at the till(s) are moderate to good.
- The chip & pin card machines are accessible from the till(s).
- There is not a cashback option at the till(s).
- The height of the till(s) is/are 105cm.
- There is not a lowered section at the till(s).
- There is not a hearing assistance system at the till(s).
- Self service tills are available.
- The controls/screen heights vary between 78cm and 130cm.
- The chip & pin card machines are accessible from the self service tills.
- Staff can provide assistance with using the self service tills.