Access Guide
Summary
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Getting Help and Assistance
View
- Monday and Saturday 07:00 - 19:00. Tuesday - Thursday 07:00 - 18:00. Friday 07:00 - 21:00. Sunday 07:00 - 20:00. Opening times can vary throughout the year.
- There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
View
- Leon is located to the left of the service station.
- There is step-free access to Leon.
- The entrance area is clearly signed.
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Toilet Facilities
View
- The Changing Places facility is located to the right after entering.
- For detailed information about the Changing Places facility please click here (new tab).
- Accessible toilet facilities are located to the left of WHSmith.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
View
- There is a counter where food and drink can be ordered and a touchscreen ordering service available.
- Order at the counter and staff will advise you when your order is ready. Alternatively, order using the self-service touchscreens and collect when your order number is called.
- Menu types include; written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold meals.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- Music is played everywhere.
- There is not a hearing assistance system.
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Self-Service Touchscreens
View
- Self-service touchscreens are available for ordering.
- The touchscreens are 155cm to 112cm from the floor.
- The lowest height of the touchscreen card machines is 87cm.
- The touchscreens do not have tent cards which you can use to get food and drink delivered to tables.
- There is a lower level touchscreen.
The highest part of the touchscreen is 135cm.
The lowest part of the touchscreen is 94cm.
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Service Counter
View
- The height of the counter is 95cm.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 73cm.
- There is not a clear knee recess beneath the lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
- The lighting levels are moderate to good.
Seating Area
- The seating area is located to the front and rear of the service station.
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are tables, high tables, sofas, bench seats, high stools and chairs without armrests available.
- Some chairs are fixed to the floor.
- Tables are not permanently fixed to the floor.
- The distance between the floor and the underside of the lowest table is 72cm.
- The distance between the floor and the underside of the highest table is 111cm.
- The surface height of the lowest table is 73cm.
- The surface height of the highest table is 113cm.
- Music is played everywhere.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- Lighting levels are moderate to good.