You are on Summary. Skip to the next section.

Summary

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• Getting Help and Assistance View
  • This motorway services is open 24 hours.
  • There is a member of staff available for help and assistance.
  • Assistance can be provided by staff in WHSmith.
  • There is not a member of staff trained in British Sign Language.
  • Water bowls for assistance dogs are available.
  • There is not a portable hearing assistance system.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• Services Available View
  • The following services are available here; a petrol station, electric car charging points, cash machines, free WiFi and a first aid point.
• Toilets and Changing Facilities Available View
  • The following facilities are available here; baby changing facilities, standard toilets, shower facilities and an accessible toilet.
  • For detailed information on the toilets available please click here (new tab).
  • The Virtual Access Guide below shows the route from the Blue Badge parking bays to the accessible toilet, please click the link below.
  • For a Virtual Route Guide to the toilet facilities please click here (new tab).
  • There is an assistance dog toilet or toileting area at the venue/nearby.
  • The assistance dog toilet or toileting area is located 250m to the left of the service station.
• Shops View
  • The following shops are available here; Spar and WHSmith .
  • For the WHSmith - M5 - Sedgemoor Services - Southbound - Roadchef AccessAble Access Guide please click here (new tab).
• Catering Facilities View
  • The following catering facilities are available here; McDonald's, Costa, Fresh Food Café, Chozen Noodle and The Cornish Bakery.
  • For the McDonald's - M5 - Sedgemoor Services - Southbound - Roadchef AccessAble Access Guide please click here (new tab).
  • For the Costa - M5 - Sedgemoor Services - Southbound - Roadchef AccessAble Access Guide please click here (new tab).
  • For the Fresh Food Cafe - M5 - Sedgemoor Services - Southbound - Roadchef AccessAble Access Guide please click here (new tab).
  • For the Chozen Noodle - M5 - Sedgemoor Services - Southbound - Roadchef AccessAble Access Guide please click here (new tab).
  • For the Cornish Bakery - M5 - Sedgemoor Services - Southbound - Roadchef AccessAble Access Guide please click here (new tab).

You are on Getting Here. Skip to the next section.

Getting Here

• The services are located directly off the M5 between junctions 21 and 22 Southbound.
  There is signage along the motorway indicating the distance to the services.
• There are 12 Blue Badge parking bays, 2 Ecotricity electric charging points and a number of standard parking bays.
• There is 1 Blue Badge parking bay and several standard parking bays outside of the petrol station.
• There is coach parking to the rear of the service station.

You are on Petrol Station. Skip to the next section.

Petrol Station

• The following services/facilities are available at the petrol station; accessible and standard toilet facilities, standard parking bays and Blue Badge parking bays.
• For detailed information on the petrol station please click here (new tab).

You are on Parking. Skip to the next section.

Parking

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• Parking View
  • The car park is located at the front of the service station.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park surface is tarmac.
  • There is lighting in the car park.
  • Clearly marked/signposted parent and child parking bays are available.
  • All parking spaces are provided on a first come first served basis.
  • Additional parking is available outside the petrol station.
• Blue Badge Parking View
  • There is a/are Blue Badge parking bay(s) available.
  • There is not signage available to direct users to the Blue Badge parking bays.
  • There is/are 12 designated Blue Badge parking bay(s) within the car park.
  • The Blue Badge bay(s) is/are clearly marked.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 260cm x 590cm.
  • The Blue Badge parking bays have a marked zone to both sides and rear.
  • The marked zones around the Blue Badge parking bay(s) have at least the recommended width of 120cm.
• Paying View
  • Parking charges apply after a limited time.
  • Free parking for all users is limited to 2 hours.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located throughout the car park.
  • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
  • Payment for parking charges is made over the phone and via an app/online.
  • To see the parking charges please click here (opens new tab).
  • To pay please visit www.paybyphone.co.uk or call 0330 400 7275.
    Please quote the location number 5268.
• Access from the Car Park View
  • Pedestrian walkways are available in the car park.
  • The surface on the pedestrian walkways is tarmac and cobbled.
  • There is a pedestrian crossing between the designated Blue Badge parking bay(s) and the building.
  • The pedestrian crossing is level (flush) with the Blue Badge parking bay(s) and has a dropped kerb leading to the approach to the building.
  • The nearest designated Blue Badge parking bay is approximately 6m from the main entrance.
  • There are dropped kerbs from the Blue Badge bay(s) to the building.
  • The entrance is clearly visible from the Blue Badge parking bay(s).

You are on Electric Vehicle Charging Points (Gridserve). Skip to the next section.

Electric Vehicle Charging Points (Gridserve)

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• Standard Electric Vehicle Charging Point(s) View
  • There is a/are electric vehicle charging point(s) available.
  • The provider of the charging point(s) is Gridserve.
  • Fast charging is available.
  • The electric vehicle charging point(s) is/are located to the left of the services building entrance.
  • Staff are able to provide assistance with the electric vehicle charging points.
  • Customers can get assistance by either phoning the services, or going in and asking for help at WHSmith.
  • There is/are 4 electric vehicle charging point(s).
  • The electric vehicle charging bay(s) is/are clearly marked.
  • The dimensions of the electric vehicle charging bay(s) surveyed are 290cm x 480cm.
  • The charging point(s) is/are located to the front as you approach the bay(s).
  • The height range of the electric vehicle charging point controls/screen is 86cm to 150cm.
  • The height of the electric vehicle charging point nozzle slot is 110cm.
  • An app is required to use the charging point(s).
  • Parking charges apply for all users (including Blue Badge holders).
  • Charging for all users is limited to 45 minutes.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment for charging is made via an app/online.
  • For more information and a guide to electric vehicle charging please click here.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the service station.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Entrance'.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (towards you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 95cm from floor level.
  • The door(s) is/are single width.
  • The width of the door opening is 105cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 95cm from floor level.
  • The door(s) is/are single width.
  • The width of the door opening is 95cm.
  • The minimum width between the bollards is 160cm.
  • The height of the bollard(s) is 95cm.
  • The bollards do contrast visually with the paving.
  • There is a/are hand sanitiser(s) in this area.
  • The height of the hand sanitiser(s) is/are 88cm.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access and Circulation View
  • There is step-free access throughout the building.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is good colour contrast between the walls and floor in all areas.
  • The lighting levels are moderate to good.
  • Music is played everywhere.
  • There is a play/activity area located outside to the rear of the building.
  • The cash machine(s) is/are located to the left of WHSmith.
  • The controls/screen heights of the cash machine(s) vary between 80cm and 120cm.
  • There are hand sanitisers in the building.
  • The height of the hand sanitiser(s) is/are 88cm.
  • The height of the hand sanitisers range between 88cm and 123cm.
• Signage View
  • There is signage for the shop(s)/restaurant(s), overhead written signage and overhead pictorial signage available.
  • The colour, design and typeface of signs is consistent throughout the building.

You are on Seating Area. Skip to the next section.

Seating Area

• The seating area is located to the front and rear of the service station.
• There is step-free access to the seating area.
• There is sufficient space for a wheelchair user to use the seating area.
• In this area there are high stools, booths, chairs without armrests, high tables, tables and sofas available.
• Some chairs are fixed to the floor.
• Tables are not permanently fixed to the floor.
• The distance between the floor and the underside of the lowest table is 72cm.
• The distance between the floor and the underside of the highest table is 73cm.
• The surface height of the highest table is 113cm.
• Music is played everywhere.
• There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• Lighting levels are moderate to good.

You are on Accessible Toilet (Right Transfer). Skip to the next section.

Accessible Toilet (Right Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • This accessible toilet is located to the left of WHSmith.
  • This accessible toilet is approximately 35m from the main entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The signage says 'Not Every Disability Is Visible'.
  • The contrast between the external door(s) and wall(s) is good.
  • The door(s) open(s) outwards.
  • The door(s) may be difficult to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 93cm.
  • The contrast between the internal door(s) and wall(s) is good.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 147cm x 199cm.
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • The lighting is permanent.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 79cm.
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency pull cord alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are general waste (with lid) disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 180cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is a colostomy bag shelf next to the toilet.
  • The colostomy bag shelf is at a height of 84cm.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm.
  • The toilet seat contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is fair.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser can be reached from seated on the toilet.
  • The height of the wall fixed soap dispenser is 89cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the hand dryer and the wall is good.
  • There is not a hand sanitiser.

You are on Accessible Toilet (Left Transfer). Skip to the next section.

Accessible Toilet (Left Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • This accessible toilet is located to the left of WHSmith.
  • This accessible toilet is approximately 35m from the main entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The signage says 'Not Every Disability Is Visible'.
  • The contrast between the external door(s) and wall(s) is good.
  • The door(s) open(s) outwards.
  • The door(s) may be difficult to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 93cm.
  • The contrast between the internal door(s) and wall(s) is good.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 150cm x 220cm.
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • The lighting is permanent.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 105cm.
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush, however it is not on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency pull cord alarm.
  • The emergency pull cord alarm is fully functional.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are general waste (with lid) disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 180cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is a colostomy bag shelf next to the toilet.
  • The colostomy bag shelf is at a height of 85cm.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm.
  • The toilet seat contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is fair.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser can be reached from seated on the toilet.
  • The height of the wall fixed soap dispenser is 89cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 104cm.
  • The contrast between the hand dryer and the wall is good.
  • There is not a hand sanitiser.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby changing table available.
  • The height of the baby changing table is 88cm.
• Comments View
  • The accessible toilet is a pentagon shape, there is additional space to the left of the toilet where the baby changing unit is located.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female toilet is located to the left of WHSmith.
  • There is step-free access into the toilet(s).
  • The toilet(s) is/are approximately 34m from the main entrance.
  • There is pictorial and written text signage on or near the toilet entrance.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 79cm.
  • The wash basin(s) tap type is push.
  • Lighting levels are moderate to good.
  • The lighting is permanent.
  • There is not a hand sanitiser.
• Baby Changing Facilities View
  • Baby changing facilities are available in the female toilets.
  • There is a flip down baby changing table available.
  • The height of the baby changing table is 86cm.
• Toilet Facilities 2 View
  • The male toilet is located to the left of WHSmith.
  • There is step-free access into the toilet(s).
  • The toilet(s) is/are approximately 34m from the main entrance.
  • There is pictorial and written text signage on or near the toilet entrance.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 83cm.
  • The wash basin(s) tap type is push.
  • Lighting levels are moderate to good.
  • The lighting is permanent.
  • There is not a hand sanitiser.

You are on Standard Shower (Female). Skip to the next section.

Standard Shower (Female)

• The shower facilities are located within the female toilet.
• The shower facilities are approximately 34m from the main entrance.
• There is step-free access to the shower facilities.
• There is pictorial signage on or near the shower door.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are easy to open.
• The width of the door opening is 58cm.
• The contrast between the external door(s) and wall(s) is good.
• The contrast between the internal door(s) and wall(s) is good.
• The lighting levels are moderate to good.
• The lighting is permanent.
• There is a 3cm step into the shower cubicle .

You are on Standard Shower (Male). Skip to the next section.

Standard Shower (Male)

• The shower facilities are located within the male toilets.
• The shower facilities are approximately 34m from the main entrance.
• There is step-free access to the shower facilities.
• There is pictorial signage on or near the shower door.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are easy to open.
• The width of the door opening is 60cm.
• The contrast between the external door(s) and wall(s) is good.
• The contrast between the internal door(s) and wall(s) is good.
• The lighting levels are moderate to good.
• The lighting is permanent.
• There is a 3cm step into the shower cubicle .

You are on Outside Access (Access to Play Area). Skip to the next section.

Outside Access (Access to Play Area)

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• Entrance View
  • This information is for the entrance located at the rear of the service station within the seating area.
  • The entrance area/door is not clearly signed.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 190cm.

You are on Play Area. Skip to the next section.

Play Area

• The play area is located outside to the rear of the service station.
• The play area is free of charge.
• There is step-free access to the play area.
• There is a clear unobstructed route to the play area.
• The play area is not clearly signed.
• There is step-free access within the play area.

You are on Emergency Evacuation Procedure. Skip to the next section.

Emergency Evacuation Procedure

• There are audio and visual alarms for emergencies.
• Fire wardens/marshals are available on site.
• There is not a/are not internal refuge point(s).
• People exit the building using the entrances/exits.
• There is an external emergency meeting point.
• The external emergency meeting point is located to the right of the car park .

You are on Hidden Disabilities Sunflower. Skip to the next section.

Hidden Disabilities Sunflower

• The Hidden Disabilities Sunflower helps businesses support colleagues and customers with non-visible disabilities. It is a simple tool for someone to voluntarily share that they have a disability or condition that may not be immediately apparent and may need a helping hand, understanding, or more time. View more information about this venue on the Hidden Disabilities Sunflower website (opens new tab).