Access Guide
Summary
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Getting Help and Assistance
View
- McDonald's is open daily from 06:00 - 22:00.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
View
- McDonald's is located towards the rear of the services.
- There is step-free access to McDonald's.
- The entrance area is clearly signed.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- For the M5 - Strensham Services - Northbound - Roadchef AccessAble Access Guide please click here (new tab).
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Toilet Facilities
View
- The Changing Places facility is located ahead and to the left when entering the services.
- Accessible toilet facilities are located ahead and to the left when entering the services.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
View
- There is a food and drink ordering touchscreen, a counter where food and drink can be ordered and full table service available via online app.
- Orders are placed either on the self-service touchscreens or at the counter.
The 'collection' screen or member of staff will advise customers when their order is ready.
The McDonalds ‘Order and Collect’ app can also be used. - Staff can bring food and/or drinks to tables.
- Menu types include; written wall menus, picture wall menus and online menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is fast food.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- There is not a hearing assistance system .
- There is a/are hand sanitiser(s) in this area.
- There are hand held sanitisers located at the service counter.
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Self-Service Touchscreens
View
- Self-service touchscreens are available for ordering.
- The touchscreens are 110cm to 178cm from the floor.
- There is a button which will condense the screen content.
- The height of the button is 110cm from the floor.
- Once condensed the touchscreen heights are 110cm to 148cm from the floor.
- The lowest height of the touchscreen card machines is 83cm.
- The touchscreens do not have tent cards which you can use to get food and drink delivered to tables.
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Service Counter
View
- The height of the counter is 85cm.
- There is not a lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
- The lighting levels are moderate to good.