Access Guide
Summary
-
Getting Help and Assistance
View
- This motorway services is open 24 hours.
- There is a member of staff available for help and assistance.
- For assistance, please contact the first available member of staff or go to any outlet.
- There is not a member of staff trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available.
- The following mobility aids are available; wheelchairs.
- To obtain mobility aids please contact the first available member of staff or go to any outlet.
- There is not a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
- There is no designated place of safety however, the first aid room could be used if unoccupied.
-
Services Available
View
- The following services are available here; a hotel, a petrol station, electric car charging points, cash machines, free WiFi, conference/meeting room(s) and a first aid point.
-
Toilets and Changing Facilities Available
View
- The following facilities are available here; an accessible toilet, standard toilets, shower facilities and baby changing facilities.
- For detailed information on the toilets available please click here (new tab).
- The Virtual Access Guide below shows the route from the Blue Badge parking bays to the accessible toilet, please click the link below.
- For a Virtual Route Guide to the toilet facilities please click here (new tab).
- There is an assistance dog toilet or toileting area at the venue/nearby.
- The assistance dog toilet or toileting area is located at the rear of the main car park.
-
Shops
View
- The following shops are available here; Spar, WHSmith, Cotton Traders and Phone Tech.
- For the Spar - M5 - Strensham Services - Northbound - Roadchef AccessAble Access Guide please click here (new tab).
- For the WHSmith - M5 - Strensham Services - Northbound - Roadchef AccessAble Access Guide please click here (new tab).
- For the Cotton Traders - M5 - Strensham Services - Northbound - Roadchef AccessAble Access Guide please click here (new tab).
- For the Phone Tech - M5 - Strensham Services - Northbound - Roadchef AccessAble Access Guide please click here (new tab).
-
Catering Facilities
View
- The following catering facilities are available here; McDonalds, Costa, Chozen Noodle, Fresh Food Café and the Cornish Bakery.
- For the McDonald's - M5 - Strensham Services - Northbound - Roadchef AccessAble Access Guide please click here (new tab).
- For the Costa - M5 - Strensham Services - Northbound - Roadchef AccessAble Access Guide please click here (new tab).
- For the Chozen Noodle - M5 - Strensham Services - Northbound - Roadchef AccessAble Access Guide please click here (new tab).
- For the Fresh Food Cafe - M5 - Strensham Services - Northbound - Roadchef AccessAble Access Guide please click here (new tab).
- For the Cornish Bakery - M5 - Strensham Services Northbound - Roadchef AccessAble Access Guide please click here (new tab).
-
Hotels
View
- The following hotels are available here; Days Inn.
-
Adjoining Motorway Services
View
- There is an adjoining motorway services building which cannot be accessed via this building.
- The following services are available at the adjoining motorway services; a petrol station, cash machines and free WiFi.
- The following facilities are available at the adjoining motorway services; an accessible toilet, standard toilets, baby changing facilities and shower facilities.
- For the M5 - Strensham Services - Southbound – Roadchef AccessAble Access Guide please click here (new tab).
Getting Here
- The northbound services are located directly off the M5 between junctions 7 and 8.
- There is signage along the motorway indicating the distance to the services.
- For more information on travelling by road please click here (opens new tab).
- The main car park has 14 Blue Badge parking bays, 4 electric charging points, parent and child bays and a number of standard parking bays.
- Coach parking is located to the right of the services.
There is one coach Blue Badge bay close to services entrance.
Parking
-
Parking
View
- The car park is located in front of the services.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park surface is tarmac.
- There is lighting in the car park.
- Clearly marked/signposted parent and child parking bays are available.
- All parking spaces are provided on a first come first served basis.
-
Blue Badge Parking
View
- There is a/are Blue Badge parking bay(s) available.
- There is not signage available to direct users to the Blue Badge parking bays.
- There is/are 14 designated Blue Badge parking bay(s) within the car park.
- The Blue Badge bay(s) is/are clearly marked.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 350cm x 450cm.
- The Blue Badge parking bays do not have a marked zone around them.
-
Paying
View
- Parking charges apply after a limited time.
- Free parking for all users is limited to 2 hours.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located throughout the car park.
- Payment term signs do make it clear if parking charges apply to Blue Badge holders.
- Payment for parking charges is made over the phone and via an app/online.
- To see the parking charges please click here (opens new tab).
- To pay please visit www.paybyphone.co.uk or call 0330 400 7275.
Please quote the location number 5261.
-
Access from the Car Park
View
- Pedestrian walkways are available in the car park.
- The surface on the pedestrian walkways is tarmac.
- The nearest designated Blue Badge parking bay is approximately 17m from the services entrance.
- The entrance is clearly visible from the Blue Badge parking bay(s).
-
Comments
View
- There is a Blue Badge bay for a coach, to the right of the services entrance.
Electric Vehicle Charging Points (GRIDSERVE)
-
Standard Electric Vehicle Charging Point(s)
View
- There is a/are electric vehicle charging point(s) available.
- The provider of the charging point(s) is GRIDSERVE.
- Fast charging is available.
- The electric vehicle charging point(s) is/are located to the left of the services entrance, outside the Days Inn Hotel.
- Staff are able to provide assistance with the electric vehicle charging points.
- If you require assistance with accessibility to our chargers then please contact our Duty Manager between 7am-10pm on 07826 872 814 or going in and asking for help at WHSmith.
When you arrive please let us know the following: colour and model of car and how we can support you. For all other assistance with charging please call GRIDSERVE on 0333 1234 333. - There is/are 4 electric vehicle charging point(s).
- The electric vehicle charging bay(s) is/are clearly marked and signposted.
- The dimensions of the electric vehicle charging bay(s) surveyed are 230cm x 450cm.
- The charging point(s) is/are located to the front as you approach the bay(s).
- The height range of the electric vehicle charging point controls/screen is 130cm to 160cm.
- The height of the electric vehicle charging point nozzle slot is 105cm.
- An app is required to use the charging point(s).
- Parking charges apply for all users (including Blue Badge holders).
- Charging for all users is limited to 45 minutes.
- Payment signs are not provided.
- Payment signs are not clearly presented.
- Payment for charging is made via an app/online.
- For more information and a guide to electric vehicle charging please click here.
-
Blue Badge Electric Vehicle Charging Point(s)
View
- There is not a/are not designated electric vehicle charging point(s) available for Blue Badge holders.
Outside Access
-
Entrance
View
- This information is for the entrance located at the front of the building.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Roadchef - Entrance'.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are single width.
- The width of the door opening is 100cm.
- There is a small lip on the threshold of this entrance, with a height of 2cm or below.
- There is a second set of doors.
- The door(s) open(s) automatically (towards you).
- The automatic door(s) is/are push pad or push button activated.
- The push pad or push button is 70cm from floor level.
- The door(s) is/are double width.
- The width of the door opening is 145cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 98cm.
-
Ramp/Slope
View
- There is a slope with a very easy incline.
Getting Around
-
Access and Circulation
View
- There is step-free access throughout the building.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is good colour contrast between the walls and floor in the majority of walkways.
- The lighting levels are varied.
- The cash machine(s) is/are located on the left-hand side as you enter the services.
- The controls/screen heights of the cash machine(s) vary between 93cm and 128cm.
- There are hand sanitisers in the building.
- The height of the hand sanitiser(s) is/are 98cm.
-
Signage
View
- There is signage for the shop(s)/restaurant(s) and overhead written signage available.
- The colour, design and typeface of signs is not consistent throughout the building.
-
Comments
View
- There is a baby feeding station next to WHSmith.
- The height of the counter is 93cm, and the microwave controls range from 99cm to 112cm.
Seating Area
- The seating area is located in the centre of the services area.
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are bench seats, chairs without armrests and tables available.
- Chairs are not permanently fixed to the floor.
- Tables are not permanently fixed to the floor.
- The standard height for the underside of tables is 73cm.
- The surface height of the tables is 75cm.
- Lighting levels are good.
- There is an additional family/children's seating area to the left of the main entrance.
Changing Places
-
Location and Access
View
- The facility is located ahead and to the left when entering the services.
- The facility is approximately 33m from the main entrance.
- The facility is in addition to standard and accessible toilets.
- There is level access into the facility.
- The facility surveyed is for the sole use of disabled people.
- The contrast between the external door(s) and wall(s) is good.
- The contrast between the internal door(s) and wall(s) is good.
- You do need a key for the facility.
- The key is a radar key.
- The key can be obtained from WHSmith.
- There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
- The door(s) open(s) outwards.
- The door(s) is/are easy to open.
- The door is locked by a locking handle.
- The door has a horizontal grab rail.
- The width of the door opening is 94cm.
- The dimensions of the facility are 296cm x 310cm.
- The ceiling height is at a minimum of 2.4m.
- There is a clear 200cm x 180cm manoeuvring space in the facility.
- The facility has a non-slip floor.
- The contrast between the walls and floor is good.
-
Toilet Details
View
- The facility toilet has a transfer space on both sides.
- The transfer space on the right as you face the toilet is 114cm.
- The transfer space on the left as you face the toilet is 97cm.
- Dropdown rails are provided.
- As you face the toilet the dropdown rail(s) is/are on both sides.
- The contrast between the dropdown rail(s) and wall is good.
- As you face the toilet there are vertical grab rails on both sides.
- The contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
- The contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
- The height of the toilet seat above floor level is 48cm.
- There is a spatula flush.
- There is a toilet roll holder.
- The toilet has a cistern.
- The toilet seat contrast is good.
- There is an emergency pull cord alarm for the toilet.
- The emergency pull cord alarm is within reach and fully functional.
-
Changing Bench and Hoist Details
View
- The facility changing bench is wall mounted.
- The facility changing bench height is adjustable.
- The length of the facility changing bench is 180cm.
- The facility hoist is powered overhead.
- The overhead hoist covers all areas in the cubicle.
-
Shower Details
View
- There is not a shower unit with a detachable shower head.
-
Other Facilities
View
- A privacy screen is available.
- The type of wash basin is adjustable.
- The wash basin tap type is lever.
- There is a mixer tap.
- Wall mounted grab rails are not available at the wash basin.
- There is a wall fixed soap dispenser.
- The wall fixed soap dispenser is at the recommended height of 80cm-100cm.
- The height of the wall fixed soap dispenser is 87cm.
- Wide tear off paper roll is available.
- The wide paper roll dispenser is at the recommended height of 80cm-100cm.
- The height of the wide paper roll dispenser is 98cm.
- There is a hand dryer.
- The hand dryer is at the recommended height of 80cm-100cm.
- The height of the hand dryer is 98cm.
- There is not a towel dispenser.
- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- There is an emergency pull cord alarm for the facility.
- The emergency pull cord alarm is within reach and fully functional.
- There is not a/are not coat hook(s).
- There is not a hand sanitiser.
- There is not a red flashing fire alarm beacon within the toilet.
- The lighting levels are good.
- The lighting is activated by a sensor.
-
Comments
View
- The toiler roll holder is on the dropdown rail and therefore the height of it could vary.
Accessible Toilet (Left Hand Transfer)
- Accessible toilet facilities are available.
-
Location and Access
View
- This accessible toilet is located ahead and to the left as you enter the services.
- This accessible toilet is approximately 25m from the main entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial and written text signage on or near the toilet door.
- The signage says 'Not every disability is visible - Accessible Toilet'.
- The contrast between the external door(s) and wall(s) is good.
- The door(s) open(s) outwards.
- The door(s) may be difficult to open.
- The door is locked by a locking handle.
- The width of the accessible toilet opening is 86cm.
- The contrast between the internal door(s) and wall(s) is good.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door(s) is fair.
-
Toilet Features
View
- The dimensions of the accessible toilet are 147cm x 180cm.
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are good.
- The lighting is activated by a sensor.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 77cm.
- The transfer space is obstructed by a sanitary bin.
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- There is a lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is good.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the walls and floor is poor.
- There is an emergency pull cord alarm.
- The emergency pull cord alarm is fully functional.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are nappy/incontinence items bin disposal units.
- There is not a/are not coat hook(s).
-
Additional Fixtures
View
- There is not a mirror.
- There is not a colostomy bag shelf next to the toilet.
- The toilet has a cistern.
- There is a lid attached to the toilet seat.
- The height of the toilet seat above floor level is 48cm.
- The toilet seat contrast is poor.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 114cm.
- The contrast between the toilet roll holder and the wall is fair.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The height of the wall fixed soap dispenser is 100cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The contrast between the hand dryer and the wall is good.
- There is not a hand sanitiser.
-
Baby Changing Facilities
View
- Baby changing facilities are located within the accessible toilet.
- There is a flip down baby changing table available.
- The height of the baby changing table is 87cm.
Accessible Toilet (Right Hand Transfer)
- Accessible toilet facilities are available.
-
Location and Access
View
- This accessible toilet is located ahead and to the left when entering the services.
- This accessible toilet is approximately 27m from the main entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial and written text signage on or near the toilet door.
- The signage says 'Not every disability is visible - Accessible Toilet'.
- The contrast between the external door(s) and wall(s) is good.
- The door(s) open(s) outwards.
- The door(s) may be difficult to open.
- The door is locked by a locking handle.
- The width of the accessible toilet opening is 86cm.
- The contrast between the internal door(s) and wall(s) is good.
- The door does not have a horizontal grab rail.
-
Toilet Features
View
- The dimensions of the accessible toilet are 147cm x 196cm.
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are moderate to good.
- The lighting is activated by a sensor.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 72cm.
- The transfer space is obstructed by a sanitary bin.
- There is a flush on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is good.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on the right.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is not a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is good.
- The contrast between the walls and floor is poor.
- There is an emergency pull cord alarm.
- The emergency pull cord alarm is fully functional.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are sanitary and nappy/incontinence items bin disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 162cm from the floor.
-
Additional Fixtures
View
- There is not a mirror.
- There is not a colostomy bag shelf next to the toilet.
- The toilet has a cistern.
- The height of the toilet seat above floor level is 48cm.
- The toilet seat contrast is poor.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 114cm.
- The contrast between the toilet roll holder and the wall is fair.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 81cm.
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The wall fixed soap dispenser can be reached from seated on the toilet.
- The height of the wall fixed soap dispenser is 108cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The contrast between the hand dryer and the wall is good.
- There is not a hand sanitiser.
Standard Toilet(s)
- Standard toilet facilities are available.
-
Toilet Facilities
View
- The female and male toilets are located ahead and to the left when entering the services.
- There is step-free access into the toilet(s).
- The toilet(s) is/are approximately 33m from the main entrance.
- There is pictorial signage on or near the toilet entrance.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 88cm.
- The wash basin(s) tap type is push.
- Lighting levels are good.
- There is a hand sanitiser.
- The height of the hand sanitiser is 107cm.
Parent and Baby Room
- The parent and baby room is located ahead and to the left when entering the services.
- The parent and baby room is approximately 28m from the main entrance.
- There is step-free access into the parent and baby room.
- There is pictorial and written text signage on or near the parent and baby room door.
- The signage says 'Baby changing'.
- The door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 76cm.
- The contrast between the external door(s) and wall(s) is good.
- The contrast between the internal door(s) and wall(s) is good.
- The baby changing table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby changing table is not height adjustable.
- The height of the baby changing table once extended is 85cm.
- There are disposal facilities in the parent and baby room.
- There is a wash basin in the parent and baby room.
- The height of the wash basin is 87cm.
- The wash basin tap type is push.
- There is/are not chair(s) in the parent and baby room.
- There is not a toilet in the parent and baby room.
- There is not a red flashing fire alarm beacon within the room.
- The lighting levels are good.
- The lighting is activated by a sensor.
- There is not a hand sanitiser.
Outside Access (HGV Shower Block)
-
Entrance
View
- This information is for the entrance located to the right of the services entrance.
- This entrance is signed with 'H.G.V Driver Showers'.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 90cm.
- There is a small lip on the threshold of this entrance, with a height of 2cm or below.
-
Ramp/Slope
View
- The ramp/slope is located to the right, facing the entrance.
- The gradient of the ramp/slope is steep.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on the left going up the ramp.
- The width of the ramp/slope is 90cm.
Standard Shower (HGV Driver Showers - Shower Block)
- The shower facilities are located in the shower block, to the right of the services entrance.
- The shower facilities are approximately 22m from the services entrance.
- There is ramped/sloped access to the shower facilities.
- A key is required for the shower facilities.
- The key can be obtained from WHSmith.
- There is pictorial and written text signage on or near the shower door.
- The signage says 'H.G.V. Driver Showers'.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are easy to open.
- The width of the door opening is 60cm.
- The contrast between the external door(s) and wall(s) is good.
- The contrast between the internal door(s) and wall(s) is good.
- The lighting levels are moderate to good.
- The lighting is permanent.
- There is a step 6cm high leading into the shower cubicles.
Emergency Evacuation Procedure
- There are audio and visual alarms for emergencies.
- Fire wardens/marshals are available on site.
- There is not a/are not internal refuge point(s).
- People exit the building using the fire exits or main entrance.
- There is an external emergency meeting point.
- The external emergency meeting point is located The emergency meeting point is on the grassed area at the rear of the main car park (dog walking area).
Hidden Disabilities Sunflower
- The Hidden Disabilities Sunflower helps businesses support colleagues and customers with non-visible disabilities. It is a simple tool for someone to voluntarily share that they have a disability or condition that may not be immediately apparent and may need a helping hand, understanding, or more time. View more information about this venue on the Hidden Disabilities Sunflower website (opens new tab).