Access Guide
Summary
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Getting Help and Assistance
View
- Costa is open from 07:00 - 19:00 Monday to Thursday and Saturday. 07:00 - 21:00 on Friday. 08:00 to 19:00 on Sunday.
- There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- There is not a hearing assistance system.
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Access
View
- Costa is located to the right after you enter the services.
- There is step-free access to Costa.
- The entrance area is clearly signed.
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Toilet Facilities
View
- The Changing Places facility is located at the rear of the services to the left.
- For detailed information about the Changing Places facility please click here (new tab).
- Accessible toilet facilities are located at the rear of the services to the left.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
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- There is a counter where food and drink can be ordered and a touchscreen ordering service available.
- Customers make their order at the counter and staff will inform them when their order is ready.
Alternatively, order using the touchscreen and collect your order when your number is called. - Staff can bring food and/or drinks to tables.
- Menu types include; written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is drinks and hot and cold snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- Music is played everywhere.
- There is not a hearing assistance system.
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Self-Service Touchscreens
View
- Self-service touchscreens are available for ordering.
- The touchscreens are 112cm to 174cm from the floor.
- The lowest height of the touchscreen card machines is 95cm.
- The touchscreens do not have tent cards which you can use to get food and drink delivered to tables.
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Service Counter
View
- The height of the counter is 95cm.
- There is not a lowered section of the counter.
- There are no windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
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Seating Area
View
- There is step-free access throughout.
- There is sufficient space for a wheelchair user to use the seating area.
- The majority of tables are accessible to wheelchair users.
- In this area there are coffee tables, tables, armchairs, sofas and chairs without armrests available.
- Chairs are not permanently fixed to the floor.
- Tables are not permanently fixed to the floor.
- The height between the floor and the underside of the lowest table is 37cm.
- The distance between the floor and the underside of the highest table is 70cm.
- The surface height of the lowest table is 40cm.
- The surface height of the highest table is 73cm.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are moderate to good.