Access Guide
Summary
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Getting Help and Assistance
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- This motorway services is open 24 hours.
- There is a member of staff available for help and assistance.
- There is not a member of staff trained in British Sign Language.
- Water bowls for assistance dogs are available.
- There is not a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
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Services Available
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- The following services are available here; a hotel, a petrol station, electric car charging points, cash machines, free WiFi and a defibrillator.
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Toilets and Changing Facilities Available
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- The following facilities are available here; shower facilities, baby changing facilities, an accessible toilet and standard toilets.
- For detailed information on the toilets available please click here (new tab).
- The Virtual Access Guide below shows the route from the Blue Badge parking bays to the accessible toilet, please click the link below.
- For a Virtual Route Guide to the toilet facilities please click here (new tab).
- There is an assistance dog toilet or toileting area at the venue/nearby.
- The assistance dog toilet or toileting area is located in the dog walkers area.
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Shops
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- The following shops are available here; WHSmith.
- For the WHSmith - M5 - Taunton Deane Services - Southbound - Roadchef AccessAble Access Guide please click here (new tab).
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Catering Facilities
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- The following catering facilities are available here; Costa, Chozen Noodle, Fresh Food Café and McDonalds.
- For the Costa - M5 - Taunton Deane Services - Southbound - Roadchef AccessAble Access Guide please click here (new tab).
- For the Chozen Noodle - M5 - Taunton Deane Services - Southbound - Roadchef AccessAble Access Guide please click here (new tab).
- For the McDonald's - M5 - Taunton Deane Services - Southbound - Roadchef AccessAble Access Guide please click here (new tab).
- For the Costa - Rear of the building - M5 - Taunton Deane Services - Southbound - Roadchef AccessAble Access Guide please click here (new tab).
- For the Fresh Food Cafe - M5 - Taunton Deane Services - Southbound - Roadchef AccessAble Access Guide please click here (new tab).
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Hotels
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- The following hotels are available here; Days Inn.
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Adjoining Motorway Services
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- There is an adjoining motorway services building which can be accessed via an external bridge.
- The following services are available at the adjoining motorway services; a petrol station, electric car charging points, cash machines, free WiFi and conference/meeting room(s).
- The following facilities are available at the adjoining motorway services; an accessible toilet, standard toilets, baby changing facilities and shower facilities.
- For the M5 - Taunton Deane Services - Northbound - Roadchef AccessAble Access Guide please click here (new tab).
Getting Here
- The services are located on the M5 Southbound between Junctions 25 and 26.
- There is clear signage along the motorway indicating the distance to the services.
- There are Blue Badge Bays, electric vehicle charging points and a number of standard vehicle charging points.
- Additional parking, including a Blue Badge Bay, is available outside the petrol station.
Parking is also available outside the hotel. - There is coach parking available at the rear of the services.
Petrol Station
- The following services/facilities are available at the petrol station; a cash machine, standard parking bays, accessible toilet facilities and accessible and standard toilet facilities.
- For detailed information on the petrol station please click here (new tab).
Parking
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Parking
View
- The car park is located at the front of the services.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park surface is tarmac.
- There is lighting in the car park.
- Clearly marked/signposted parent and child parking bays are available.
- All parking spaces are provided on a first come first served basis.
- Additional parking is available outside the petrol station and outside the hotel.
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Blue Badge Parking
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- There is a/are Blue Badge parking bay(s) available.
- There is not signage available to direct users to the Blue Badge parking bays.
- There is/are 7 designated Blue Badge parking bay(s) within the car park.
- The Blue Badge bay(s) is/are clearly marked.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 470cm.
- The Blue Badge parking bays have a marked zone to both sides but not at the rear.
- The marked zones around the Blue Badge parking bay(s) have at least the recommended width of 120cm.
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Paying
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- Parking charges apply after a limited time.
- Free parking for all users is limited to 2 hours.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located throughout the car park.
- Payment term signs do make it clear if parking charges apply to Blue Badge holders.
- Payment for parking charges is made over the phone and via an app/online.
- To see the parking charges please click here (opens new tab).
- To pay please visit www.paybyphone.co.uk or call 0330 400 7275.
Please quote the location number 5270.
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Access from the Car Park
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- Pedestrian walkways are available in the car park.
- The surface on the pedestrian walkways is tarmac.
- The nearest designated Blue Badge parking bay is approximately 30m from the front entrance.
- There are dropped kerbs from the Blue Badge bay(s) to the building.
- The entrance is clearly visible from the Blue Badge parking bay(s).
Electric Vehicle Charging Points (Gridserve)
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Standard Electric Vehicle Charging Point(s)
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- There is a/are electric vehicle charging point(s) available.
- The provider of the charging point(s) is Gridserve.
- The electric vehicle charging point(s) is/are located to the right of the car park.
- Staff are able to provide assistance with the electric vehicle charging points.
- Customers can get assistance by calling the services, or by going into the building and asking in WHSmith.
- There is/are 2 electric vehicle charging point(s).
- The electric vehicle charging bay(s) is/are clearly marked.
- The dimensions of the electric vehicle charging bay(s) surveyed are 230cm x 530cm.
- The charging point(s) is/are located to the left side and to the right side as you approach the bay(s).
- The height range of the electric vehicle charging point controls/screen is 83cm to 155cm.
- The height of the electric vehicle charging point nozzle slot is 110cm.
- An app is required to use the charging point(s).
- Parking charges apply for all users (including Blue Badge holders).
- Charging for all users is limited to 45 minutes.
- Payment signs are not provided.
- For more information and a guide to electric vehicle charging please click here.
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Blue Badge Electric Vehicle Charging Point(s)
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- There is not a/are not designated electric vehicle charging point(s) available for Blue Badge holders.
Link Bridge
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Access and Circulation
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- The link bridge is external.
- There is ramped/sloped access to the bridge.
- There is step-free access along the bridge.
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Signage
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- Wayfinding signage is not provided.
Outside Access (Front Entrance)
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Entrance
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- This information is for the entrance located at the front of the building.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Roadchef'.
- There is ramped/sloped access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically (towards you).
- The main automatic door(s) is/are push pad or push button activated.
- The push pad or push button is 110cm from floor level.
- The door(s) is/are double width.
- The width of the door opening is 165cm.
- There is a second set of doors.
- The door(s) open(s) automatically (towards you).
- The automatic door(s) is/are push pad or push button activated.
- The push pad or push button is 105cm from floor level.
- The door(s) is/are double width.
- The width of the door opening is 150cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 90cm.
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Ramp/Slope
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- The ramp/slope is located on the path leading to the entrance.
- The gradient of the ramp/slope is steep.
Outside Access (Rear - Coach/Lorry Entrance)
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Entrance
View
- This information is for the entrance located at the rear of the building.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Roadchef'.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 120cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 120cm.
- There are bollards at this entrance.
- The minimum width between the bollards is 130cm.
- The height of the bollard(s) is 88cm.
- The bollards do not contrast visually with the paving.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 100cm.
Getting Around
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Access and Circulation
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- There is step-free access throughout the building.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is good colour contrast between the walls and floor in all areas.
- The lighting levels are moderate to good.
- Music is played everywhere.
- The cash machine(s) is/are located in the main seating area.
- The controls/screen heights of the cash machine(s) vary between 80cm and 120cm.
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Signage
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- There is directional signage, signage for the shop(s)/restaurant(s) and overhead written signage available.
- The colour, design and typeface of signs is consistent throughout the building.
Seating Area
- The seating area is located off the main walkway.
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are bench seats, tables and chairs without armrests available.
- Chairs are not permanently fixed to the floor.
- Tables are not permanently fixed to the floor.
- The distance between the floor and the underside of the lowest table is 71cm.
- The distance between the floor and the underside of the highest table is 74cm.
- Music is played everywhere.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- Lighting levels are moderate to good.
Changing Places
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Location and Access
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- The facility is located to the left after you enter, at the rear of the services.
- The facility is in addition to standard and accessible toilets.
- There is level access into the facility.
- The facility surveyed is for the sole use of disabled people.
- The contrast between the external door(s) and wall(s) is good.
- The contrast between the internal door(s) and wall(s) is good.
- You do need a key for the facility.
- The key is a radar key.
- The key can be obtained from WHSmith.
- There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
- There is pictorial and written text signage on or near the door.
- The door(s) open(s) outwards.
- The door(s) is/are easy to open.
- The door is locked by a locking handle.
- The door has a horizontal grab rail.
- The width of the door opening is 94cm.
- The dimensions of the facility are 311cm x 400cm.
- The ceiling height is at a minimum of 2.4m.
- There is a clear 200cm x 180cm manoeuvring space in the facility.
- The facility has a non-slip floor.
- The contrast between the walls and floor is good.
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Toilet Details
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- The facility toilet has a transfer space on both sides.
- The transfer space on the right as you face the toilet is 154cm.
- The transfer space on the left as you face the toilet is 139cm.
- Dropdown rails are provided.
- As you face the toilet the dropdown rail(s) is/are on both sides.
- The contrast between the dropdown rail(s) and wall is fair.
- As you face the toilet there are vertical grab rails on both sides.
- The contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
- The contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
- The height of the toilet seat above floor level is 48cm.
- There is a spatula flush.
- There is not a toilet roll holder.
- The toilet has a cistern.
- The toilet seat contrast is good.
- There is an emergency pull cord alarm for the toilet.
- The emergency pull cord alarm is within reach and fully functional.
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Changing Bench and Hoist Details
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- The facility changing bench is wall mounted.
- The facility changing bench height is adjustable.
- The length of the facility changing bench is 180cm.
- The facility hoist is powered overhead.
- The overhead hoist covers all areas in the cubicle.
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Shower Details
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- There is not a shower unit with a detachable shower head.
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Other Facilities
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- A privacy screen is available.
- The type of wash basin is adjustable.
- The wash basin tap type is twist/turn.
- Wall mounted grab rails are available at the wash basin.
- As you face the wash basin, the wall mounted grab rails are on both sides.
- The contrast between the wash basin grab rail(s) and wall is good.
- There is not a wall fixed soap dispenser.
- There is a handheld soap dispenser available.
- Wide tear off paper roll is available.
- The wide paper roll dispenser is not at the recommended height of 80cm-100cm.
- The height of the wide paper roll dispenser is 113cm.
- There is a hand dryer.
- The hand dryer is at the recommended height of 80cm-100cm.
- The height of the hand dryer is 88cm.
- There is not a towel dispenser.
- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- There is a shelf next to the toilet.
- The shelf does not have the minimum dimensions of 12.5cm x 40cm.
- The shelf is at a height of 95cm.
- The shelf is not located where it is reachable.
- There is a/are sanitary and general waste (with lid) disposal units.
- There is an emergency pull cord alarm for the facility.
- The emergency pull cord alarm is within reach and fully functional.
- There is a/are coat hook(s).
- The coat hooks are 105cm and 135cm from the floor.
- There is not a hand sanitiser.
- There is a red flashing fire alarm beacon within the toilet.
- The lighting levels are good.
- The lighting is activated by a sensor.
Accessible Toilet (Left Transfer)
- Accessible toilet facilities are available.
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Location and Access
View
- This accessible toilet is located to the left after you enter, at the rear of the services.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The signage says 'Not Every Disability Is Visible'.
- The contrast between the external door(s) and wall(s) is good.
- The door(s) open(s) outwards.
- The door(s) is/are easy to open.
- The door is locked by a twist lock.
- The width of the accessible toilet opening is 93cm.
- The contrast between the internal door(s) and wall(s) is good.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door(s) is fair.
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Toilet Features
View
- The dimensions of the accessible toilet are 150cm x 220cm.
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are moderate to good.
- The lighting is permanent.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 80cm.
- There is a flush, however it is not on the transfer side.
- There is not a spatula type lever flush.
- There is a push button flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is good.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the walls and floor is poor.
- There is an emergency pull cord alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are sanitary disposal units.
- There is a/are coat hook(s).
- There are coat hooks in the toilet at 130cm and 170cm from the floor.
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Additional Fixtures
View
- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- There is not a colostomy bag shelf next to the toilet.
- The toilet has a cistern.
- There is a lid attached to the toilet seat.
- The height of the toilet seat above floor level is 48cm.
- The toilet seat contrast is poor.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The contrast between the toilet roll holder and the wall is fair.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 74cm.
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
- The wash basin tap type is lever.
- There is a wall fixed soap dispenser.
- The wall fixed soap dispenser can be reached from seated on the toilet.
- The height of the wall fixed soap dispenser is 100cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The contrast between the hand dryer and the wall is good.
- There is a hand sanitiser.
- The height of the hand sanitiser is 90cm.
Accessible Toilet (Right Transfer)
- Accessible toilet facilities are available.
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Location and Access
View
- This accessible toilet is located to the left after you enter at the rear of the building.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial and written text signage on or near the toilet door.
- The signage says 'Not Every Disability Is Visible'.
- The contrast between the external door(s) and wall(s) is good.
- The door(s) open(s) outwards.
- The door(s) is/are easy to open.
- The door is locked by a twist lock.
- The width of the accessible toilet opening is 93cm.
- The contrast between the internal door(s) and wall(s) is good.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door(s) is fair.
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Toilet Features
View
- The dimensions of the accessible toilet are 150cm x 220cm.
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are moderate to good.
- The lighting is permanent.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 80cm.
- There is a flush, however it is not on the transfer side.
- There is not a spatula type lever flush.
- There is a push button flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is good.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the walls and floor is poor.
- There is an emergency pull cord alarm.
- The emergency pull cord alarm is fully functional.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are sanitary and nappy/incontinence items bin disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 170cm from the floor.
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Additional Fixtures
View
- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- There is a colostomy bag shelf next to the toilet.
- The colostomy bag shelf is at a height of 82cm.
- The toilet has a cistern.
- There is a lid attached to the toilet seat.
- The height of the toilet seat above floor level is 48cm.
- The toilet seat contrast is poor.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The contrast between the toilet roll holder and the wall is fair.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The wall fixed soap dispenser can be reached from seated on the toilet.
- The height of the wall fixed soap dispenser is 88cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The contrast between the hand dryer and the wall is good.
- There is a hand sanitiser.
- The height of the hand sanitiser is 90cm.
Standard Toilet(s)
- Standard toilet facilities are available.
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Toilet Facilities
View
- The male toilet is located at the rear of the building, to the left.
- There is step-free access into the toilet(s).
- There is pictorial signage on or near the toilet entrance.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 85cm.
- The wash basin(s) tap type is push.
- Lighting levels are moderate to good.
- The lighting is permanent.
- There is a hand sanitiser.
- The height of the hand sanitiser is 85cm.
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Toilet Facilities 2
View
- The female toilet is located at the rear of the building, to the left.
- There is step-free access into the toilet(s).
- There is pictorial signage on or near the toilet entrance.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 80cm.
- The wash basin(s) tap type is push.
- Lighting levels are moderate to good.
- The lighting is permanent.
- There is a hand sanitiser.
- The height of the hand sanitiser is 100cm.
Standard Shower
- The shower facilities are located within the standard toilets.
- There is step-free access to the shower facilities.
- A key is required for the shower facilities.
- The key can be obtained from WHSmith.
- There is pictorial and written text signage on or near the shower door.
- The signage says 'Shower'.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are easy to open.
- The width of the door opening is 66cm.
- The contrast between the external door(s) and wall(s) is good.
- The contrast between the internal door(s) and wall(s) is good.
- The lighting levels are moderate to good.
- The lighting is permanent.
- There is a threshold into the shower area.
Parent and Baby Room
- The parent and baby room is located at the rear of the building, to the left.
- There is step-free access into the parent and baby room.
- A key is required for the parent and baby room.
- There is pictorial signage on or near the parent and baby room door.
- The door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The door(s) is/are easy to open.
- The width of the door opening is 76cm.
- The contrast between the external door(s) and wall(s) is good.
- The contrast between the internal door(s) and wall(s) is good.
- The baby changing table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby changing table is not height adjustable.
- The height of the baby changing table once extended is 78cm.
- There are disposal facilities in the parent and baby room.
- There is a wash basin in the parent and baby room.
- The height of the wash basin is 81cm.
- The wash basin tap type is push.
- There is/are not chair(s) in the parent and baby room.
- There is not a toilet in the parent and baby room.
- There is not a red flashing fire alarm beacon within the room.
- The lighting levels are moderate to good.
- The lighting is permanent.
- There is a hand sanitiser.
- The height of the hand sanitiser is 80cm.
Emergency Evacuation Procedure
Hidden Disabilities Sunflower
- The Hidden Disabilities Sunflower helps businesses support colleagues and customers with non-visible disabilities. It is a simple tool for someone to voluntarily share that they have a disability or condition that may not be immediately apparent and may need a helping hand, understanding, or more time. View more information about this venue on the Hidden Disabilities Sunflower website (opens new tab).