You are on Summary. Skip to the next section.

Summary

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• Getting Help and Assistance View
  • This motorway services is open 24 hours.
  • Customers can get assistance from WHSmith.
  • There is not a member of staff trained in British Sign Language.
  • Water bowls for assistance dogs are available.
  • There is not a portable hearing assistance system.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• Services Available View
  • The following services are available here; a petrol station, cash machines, free WiFi, conference/meeting room(s) and a defibrillator.
• Toilets and Changing Facilities Available View
  • The following facilities are available here; standard toilets, baby changing facilities, shower facilities and an accessible toilet.
  • For detailed information on the toilets available please click here (new tab).
  • The Virtual Access Guide below shows the route from the Blue Badge parking bays to the accessible toilet, please click the link below.
  • For a Virtual Route Guide to the toilet facilities please click here (new tab).
  • There is an assistance dog toilet or toileting area at the venue/nearby.
  • The assistance dog toilet or toileting area is located in the dog walking area.
• Shops View
  • The following shops are available here; WHSmith.
  • For the WHSmith - M5 - Taunton Deane Services - Northbound - Roadchef AccessAble Access Guide please click here (new tab).
• Catering Facilities View
  • The following catering facilities are available here; McDonald's and Costa.
  • For the McDonald's - M5 - Taunton Deane Services - Northbound - Roadchef AccessAble Access Guide please click here (new tab).
  • For the Costa - M5 - Taunton Deane Services - Northbound - Roadchef AccessAble Access Guide please click here (new tab).
• Adjoining Motorway Services View
  • There is an adjoining motorway services building which can be accessed via an external bridge.
  • The following services are available at the adjoining motorway services; accommodation, a petrol station, electric car charging points, cash machines and free WiFi.
  • The following facilities are available at the adjoining motorway services; an accessible toilet, standard toilets, baby changing facilities and shower facilities.
  • For the M5 - Taunton Deane Services - Southbound - Roadchef AccessAble Access Guide please click here (new tab).

You are on Getting Here. Skip to the next section.

Getting Here

• The services are located on the M5 Northbound between Junctions 25 and 26.
• There is clear signage along the motorway indicating the distance to the services.
• There are Blue Badge bays, Parent and Child Parking bays, electric vehicle charging points and a number of standard parking bays available.
• There is coach parking available at the rear of the services.

You are on Petrol Station. Skip to the next section.

Petrol Station

• The following services/facilities are available at the petrol station; accessible and standard toilet facilities.
• For detailed information on the petrol station please click here (new tab).

You are on Parking. Skip to the next section.

Parking

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• Parking View
  • The car park is located at the front of the building.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • There is lighting in the car park.
  • Clearly marked/signposted parent and child parking bays are available.
  • All parking spaces are provided on a first come first served basis.
• Blue Badge Parking View
  • There is a/are Blue Badge parking bay(s) available.
  • There is not signage available to direct users to the Blue Badge parking bays.
  • There is/are 8 designated Blue Badge parking bay(s) within the car park.
  • The Blue Badge bay(s) is/are clearly marked.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 225cm x 590cm.
  • The Blue Badge parking bays have a marked zone to both sides and rear.
  • The marked zones around the Blue Badge parking bay(s) have at least the recommended width of 120cm.
• Paying View
  • Parking charges apply after a limited time.
  • Free parking for all users is limited to 2 hours.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located around the edges of the car park.
  • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
  • Payment for parking charges is made over the phone and via an app/online.
  • To see the parking charges please click here (opens new tab).
  • To pay please visit www.paybyphone.co.uk or call 0330 400 7275.
    Please quote the location number 5270.
• Access from the Car Park View
  • Pedestrian walkways are not available in the car park.
  • There are slopes/ramps from the Blue Badge bay(s) to the building.
  • The entrance is not clearly visible from the Blue Badge parking bay(s).
  • The route from the Blue Badge parking bay(s) to the building is not clearly signposted.

You are on Electric Vehicle Charging Points (Gridserve). Skip to the next section.

Electric Vehicle Charging Points (Gridserve)

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• Standard Electric Vehicle Charging Point(s) View
  • There is a/are electric vehicle charging point(s) available.
  • The provider of the charging point(s) is Gridserve.
  • Fast charging is available.
  • The electric vehicle charging point(s) is/are located to the left of the car park.
  • Staff are able to provide assistance with the electric vehicle charging points.
  • Customers can get assistance by calling the services, or going into the services and speaking to a member of staff at WHSmith.
  • There is/are 2 electric vehicle charging point(s).
  • The electric vehicle charging bay(s) is/are clearly marked.
  • The dimensions of the electric vehicle charging bay(s) surveyed are 240cm x 590cm.
  • The charging point(s) is/are located to the left side and to the right side as you approach the bay(s).
  • The height range of the electric vehicle charging point controls/screen is 135cm to 155cm.
  • The height of the electric vehicle charging point nozzle slot is 110cm.
  • An app is required to use the charging point(s).
  • Parking charges apply for all users (including Blue Badge holders).
  • Charging for all users is limited to 45 minutes.
  • Payment signs are not provided.
  • Payment for charging is made via an app/online.
  • For more information and a guide to electric vehicle charging please click here.
• Blue Badge Electric Vehicle Charging Point(s) View
  • There is not a/are not designated electric vehicle charging point(s) available for Blue Badge holders.

You are on Approach. Skip to the next section.

Approach

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• Approach View
  • The surface of the approach is block paving.
  • There is step-free access on the approach.
• Ramp/Slope View
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a slight gradient.

You are on Link Bridge. Skip to the next section.

Link Bridge

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• Access and Circulation View
  • The link bridge is external.
  • There is ramped/sloped access to the bridge.
  • There is step-free access along the bridge.
• Signage View
  • Wayfinding signage is not provided.

You are on Outside Access. Skip to the next section.

Outside Access

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• Entrance View
  • This information is for the entrance located at the front of the building.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Entrance'.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 175cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 170cm.
  • There are bollards at this entrance.
  • The height of the bollard(s) is 100cm.
  • The bollards do not contrast visually with the paving.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access and Circulation View
  • There is step-free access throughout the building.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is poor colour contrast between the walls and floor in all areas.
  • The lighting levels are moderate to good.
  • Music is played everywhere.
  • The cash machine(s) is/are located to the right after you enter.
  • The controls/screen heights of the cash machine(s) vary between 80cm and 120cm.
  • There are hand sanitisers in the building.
  • The height of the hand sanitiser(s) is/are 100cm.
• Signage View
  • There is signage for the shop(s)/restaurant(s) and overhead written signage available.
  • The colour, design and typeface of signs is consistent throughout the building.

You are on Changing Places. Skip to the next section.

Changing Places

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• Location and Access View
  • The facility is located to the right after you enter the services.
  • The facility is approximately 2m from the main entrance.
  • The facility is in addition to standard and accessible toilets.
  • There is level access into the facility.
  • The facility surveyed is for the sole use of disabled people.
  • The contrast between the external door(s) and wall(s) is good.
  • The contrast between the internal door(s) and wall(s) is good.
  • You do need a key for the facility.
  • The key is a radar key.
  • The key can be obtained from WHSmith.
  • There is pictorial and written text signage on or near the door.
  • The door(s) open(s) outwards.
  • The door(s) is/are easy to open.
  • The door is locked by a locking handle.
  • The door has a horizontal grab rail.
  • The width of the door opening is 94cm.
  • The dimensions of the facility are 308cm x 410cm.
  • The ceiling height is at a minimum of 2.4m.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
  • The contrast between the walls and floor is good.
• Toilet Details View
  • The facility toilet has a transfer space on both sides.
  • The transfer space on the right as you face the toilet is 170cm.
  • The transfer space on the left as you face the toilet is 220cm.
  • Dropdown rails are provided.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • The contrast between the dropdown rail(s) and wall is good.
  • As you face the toilet there are vertical grab rails on both sides.
  • The contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
  • The contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
  • The height of the toilet seat above floor level is 48cm.
  • There is a spatula flush.
  • There is a toilet roll holder.
  • The height of the toilet roll holder is 58cm.
  • The toilet has a cistern.
  • The toilet seat contrast is good.
  • There is an emergency pull cord alarm for the toilet.
  • The emergency pull cord alarm is within reach and fully functional.
• Changing Bench and Hoist Details View
  • The facility changing bench is wall mounted.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 180cm.
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in the cubicle.
• Shower Details View
  • There is not a shower unit with a detachable shower head.
• Other Facilities View
  • A privacy screen is available.
  • The type of wash basin is adjustable.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Wall mounted grab rails are available at the wash basin.
  • As you face the wash basin, the wall mounted grab rails are on both sides.
  • The contrast between the wash basin grab rail(s) and wall is good.
  • There is not a wall fixed soap dispenser.
  • There is a handheld soap dispenser available.
  • Wide tear off paper roll is available.
  • The wide paper roll dispenser is at the recommended height of 80cm-100cm.
  • The height of the wide paper roll dispenser is 97cm.
  • There is a hand dryer.
  • The hand dryer is at the recommended height of 80cm-100cm.
  • The height of the hand dryer is 90cm.
  • There is not a towel dispenser.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is a shelf next to the toilet.
  • The shelf does not have the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 95cm.
  • The shelf is not located where it is reachable.
  • There is a/are sanitary and general waste (with lid) disposal units.
  • There is an emergency pull cord alarm for the facility.
  • The emergency pull cord alarm is within reach and fully functional.
  • There is a/are coat hook(s).
  • The coat hooks are 105cm and 140cm from the floor.
  • There is not a hand sanitiser.
  • There is a red flashing fire alarm beacon within the toilet.
  • The lighting levels are good.
  • The lighting is activated by a sensor.

You are on Accessible Toilet (Left Hand Transfer). Skip to the next section.

Accessible Toilet (Left Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • This accessible toilet is located to the right after you enter the services.
  • This accessible toilet is approximately 6m from the main entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The signage says 'Not Every Disability Is Visible'.
  • The contrast between the external door(s) and wall(s) is good.
  • The door(s) open(s) outwards.
  • The door(s) may be difficult to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 85cm.
  • The contrast between the internal door(s) and wall(s) is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door(s) is fair.
• Toilet Features View
  • The dimensions of the accessible toilet are 160cm x 215cm.
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • The lighting is permanent.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 90cm.
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush, however it is not on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is poor.
  • There is an emergency pull cord alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and nappy/incontinence items bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 145cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a colostomy bag shelf next to the toilet.
  • The toilet has a cistern.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 48cm.
  • The toilet seat contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is fair.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser can be reached from seated on the toilet.
  • The height of the wall fixed soap dispenser is 90cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the hand dryer and the wall is good.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 100cm.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby changing table available.
  • The height of the baby changing table is 82cm.

You are on Accessible Toilet (Right Hand Transfer). Skip to the next section.

Accessible Toilet (Right Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • This accessible toilet is located to the right after you enter the services.
  • This accessible toilet is approximately 5m from the main entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The signage says 'Not every Disability is Visible'.
  • The contrast between the external door(s) and wall(s) is good.
  • The door(s) open(s) outwards.
  • The door(s) is/are easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 80cm.
  • The contrast between the internal door(s) and wall(s) is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door(s) is fair.
• Toilet Features View
  • The dimensions of the accessible toilet are 160cm x 200cm.
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • The lighting is permanent.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 80cm.
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is poor.
  • There is an emergency pull cord alarm.
  • The alarm did not sound when tested.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and nappy/incontinence items bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 150cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a colostomy bag shelf next to the toilet.
  • The toilet has a cistern.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 48cm.
  • The toilet seat contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is fair.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser can be reached from seated on the toilet.
  • The height of the wall fixed soap dispenser is 100cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the hand dryer and the wall is good.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 100cm.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby changing table available.
  • The height of the baby changing table is 80cm.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located to the right after you enter.
  • There is step-free access into the toilet(s).
  • The toilet(s) is/are approximately 7m from the main entrance.
  • There is pictorial and written text signage on or near the toilet entrance.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 80cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are moderate to good.
  • The lighting is permanent.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 100cm.

You are on Parent and Baby Room. Skip to the next section.

Parent and Baby Room

• The parent and baby room is located to the right after you enter.
• The parent and baby room is approximately 8m from the main entrance.
• There is step-free access into the parent and baby room.
• There is tactile, pictorial and written text signage on or near the parent and baby room door.
• The door(s) open(s) towards you (pull).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 85cm.
• The contrast between the external door(s) and wall(s) is good.
• The contrast between the internal door(s) and wall(s) is good.
• The baby changing table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby changing table is not height adjustable.
• The height of the baby changing table once extended is 91cm.
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 86cm.
• The wash basin tap type is push.
• There is/are not chair(s) in the parent and baby room.
• There is not a toilet in the parent and baby room.
• There is not a red flashing fire alarm beacon within the room.
• The lighting levels are moderate to good.
• The lighting is permanent.
• There is a hand sanitiser.
• The height of the hand sanitiser is 100cm.

You are on Standard Shower. Skip to the next section.

Standard Shower

• The shower facilities are located within the male and female standard toilets.
• There is step-free access to the shower facilities.
• There is pictorial and written text signage on or near the shower door.
• The signage says 'Showers'.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are easy to open.
• The width of the door opening is 65cm.
• The contrast between the external door(s) and wall(s) is good.
• The contrast between the internal door(s) and wall(s) is good.
• The lighting levels are moderate to good.
• The lighting is permanent.
• There are two thresholds to access the male showers.
  There is a small step to access the female showers.