Access Guide
Summary
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Getting Help and Assistance
View
- This venue is open 24 hours.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
View
- McDonald's is located to the left as you enter the services building.
- There is step-free access to McDonald's.
- The entrance area is clearly signed.
- For the M6 – Sandbach Services - Northbound - Roadchef AccessAble Access Guide please click here (new tab).
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Toilet Facilities
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- Accessible toilet facilities are located at the rear right of the services building.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
View
- There is table service (on request only) and a touchscreen ordering service available.
- Customers order food and drink from either the service counter or the touchscreens.
If customers order from the counter staff inform them when their order is ready.
If customers order from the touchscreen their order number is displayed on the screen and staff inform them when each order is ready. - Staff can bring food and/or drinks to tables.
- Menu types include; written wall menus, picture wall menus and online menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is fast food.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- Music is played everywhere.
- There is not a hearing assistance system .
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Self-Service Touchscreens
View
- Self-service touchscreens are available for ordering.
- The touchscreens are 110cm to 180cm from the floor.
- There is a button which will condense the screen content.
- The height of the button is 110cm from the floor.
- Once condensed the touchscreen heights are 110cm to 130cm from the floor.
- The lowest height of the touchscreen card machines is 97cm.
- The touchscreens have tent cards which you can use to get food and drink delivered to tables.
- The height of the tent card rack is 146cm from the floor.
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Service Counter
View
- The height of the counter is 86cm.
- There are no windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
Seating Area (Inside)
- The seating area is located to the left as you enter the services building.
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are bench seats, stools, chairs without armrests, high tables and tables available.
- Some chairs are fixed to the floor.
- Tables are not permanently fixed to the floor.
- The distance between the floor and the underside of the lowest table is 70cm.
- The distance between the floor and the underside of the highest table is 73cm.
- The surface height of the highest table is 116cm.
- Music is played everywhere.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- Lighting levels are moderate to good.