You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park is located to the south of the venue.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 10+ Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 370cm x 480cm (12ft 2in x 15ft 9in).
  • The nearest Blue Badge bay is 300m (328yd 3in) from the main entrance.
  • The furthest Blue Badge bay is 450m (492yd 5in) from the main entrance, in car park 1.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • There is a road to cross between the car park and the entrance.
  • The road is generally quiet.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is a designated drop off point.
  • The drop off point is located in front of the venue.
  • There is a dropped kerb from the drop off point.
  • There is tactile paving on the dropped kerb.
• Comments View
  • There is a moderate 130cm wide ramp with handrails both sides leading from the car park to the path to the arena.
  • If you require assistance please phone customer services on 020 84632211 from doors opening
  • time (stated on ticket). This is for point to point assistance at arena events only.
  • The O2 also operates a dedicated accessible drop off point for cars or coaches. The drop off point is approximately 150m from the main entrance of The O2.
• Comments View
  • There is a moderate 130cm wide ramp with handrails both sides leading from the car park to the path to the arena.
  • If you require assistance please phone customer services on 020 84632211 from doors opening
  • time (stated on ticket). This is for point to point assistance at arena events only.
  • The O2 also operates a dedicated accessible drop off point for cars or coaches. The drop off point is approximately 150m from the main entrance of The O2.

You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include an Argentinian steakhouse.

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• Comments View
  • Please see the O2 Arena detailed access guide for parking details.

You are on Location. Skip to the next section.

Location

• The venue is in a pedestrian area.
• There is not a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Westcombe Park.
• The nearest underground station is North Greenwich.
• The nearest DLR station is Royal Victoria (via IFS Cloud Cable Car).

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 12:00 - 23:00.
• Tuesday 12:00 - 23:00.
• Wednesday 12:00 - 23:00.
• Thursday 12:00 - 23:00.
• Friday 12:00 - 23:00.
• Saturday 12:00 - 23:00.
• Sunday 12:00 - 23:00.

You are on Outside Access (Bar). Skip to the next section.

Outside Access (Bar)

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• Entrance View
  • This information is for the entrance located at the front of the venue on the Ground Floor, on Entertainment Avenue.
  • There is step-free access at this entrance.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are permanently held open.
  • The door(s) is/are double width but one door is locked.
  • The width of the door opening is 90cm.

You are on Inside Access (Bar). Skip to the next section.

Inside Access (Bar)

• There is not level access to the service(s).
• There is not a hearing assistance system.
• This venue does play background music.
• Music is played everywhere.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are low to moderate.

You are on Level Change (Bar). Skip to the next section.

Level Change (Bar)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located to the right as you enter the bar.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on both sides.
• The width of the ramp/slope is 100cm (3ft 3in).
• There is a/are step(s) to access this area/service.
• The step(s) is/are located straight ahead as you enter the bar.
• There is/are 2 step(s) to the area/service.
• The lighting levels at the step(s) are low to moderate.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• The ramp/slope does bypass the step(s).

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• Comments View
  • There is an additional medium-height step to access part of the bar seating area (photograph 4).

You are on Counter (Bar). Skip to the next section.

Counter (Bar)

• The counter is 12m (13yd 4in) from the bar entrance.
• There is not level access to the counter from the entrance.
• The height of the counter is 112cm (3ft 8in).
• There is not a lowered section.
• There is not a hearing assistance system.
• Lighting levels are low to moderate.

You are on Eating and Drinking (Bar). Skip to the next section.

Eating and Drinking (Bar)

• The following information is for the bar.
• The bar is located straight ahead, up the ramp or steps as you enter from the bar entrance.
• The bar does not serve food.
• Full table service is available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 5m (5yd 1ft) from the bar entrance.
• The distance between the floor and the lowest table is 71cm (2ft 4in).
• The distance between the floor and the highest table is 106cm (3ft 6in).
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are not available.
• Plastic / takeaway cutlery is not available.
• Drinking straws are available.
• Children are not welcomed in the bar area.
• Menus are hand held and wall.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is a modern bar menu.

You are on Accessible Toilet (Bar - Right Hand Transfer). Skip to the next section.

Accessible Toilet (Bar - Right Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is no signage on or near the toilet door.
  • This accessible toilet is approximately 24m (26yd 9in) from the bar entrance.
  • This accessible toilet is located to the rear right of the bar.
  • There is not level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 85cm (2ft 9in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 148cm x 241cm (4ft 10in x 7ft 11in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 81cm (2ft 8in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and open waste paper bin disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • The shelf has the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 96cm.
  • The shelf is not located where it is reachable.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • There is a low colour contrast between the external door and wall.
  • There is a low colour contrast between the internal door and wall.
  • There is a high colour contrast between the wall-mounted grab rail(s) and wall.
  • There is a high colour contrast between the dropdown rail(s) and wall.
  • There is a low colour contrast between the walls and floor.
  • The lighting levels are low to moderate.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within this accessible toilet.
  • The height of the baby change table once extended is 95cm (3ft 1in).

You are on Standard Toilet(s) (Bar). Skip to the next section.

Standard Toilet(s) (Bar)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located to the rear right as you enter the bar.
  • The female and male toilets are approximately 23m (25yd 6in) from the bar entrance.
  • Inside the venue, there is not level access to the female and male toilets.
  • Lighting levels in the female and male toilets are moderate to good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the Bar Accessible Toilet.
  • The height of the baby change table once extended is 95cm (3ft 1in).
  • Inside the venue, there is not level access to the baby change facility.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G, 1.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are moderate to good.
• Comments View
  • These stairs are bypassed by the lift.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located outside the restaurant, leading up to the Restaurant entrance on the First Floor.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 1, 2.
• Wall mounted information boards are not provided at lift landings.
• The lift is approximately 25m (27yd 1ft) from the Bar Entrance on the Ground Floor.
• Staff do not need to be notified for use of the lift.
• The clear door width is 78cm (2ft 7in).
• The dimensions of the lift are 92cm x 210cm (3ft x 6ft 11in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is low to moderate.

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• Comments View
  • Level 2 is for staff only and is out of bounds for customers.

You are on Outside Access (Restaurant). Skip to the next section.

Outside Access (Restaurant)

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• Entrance View
  • This information is for the entrance located on the First Floor, opposite the lift.
  • There is step-free access at this entrance, via lift.
  • The main door(s) open(s) both ways.
  • The door(s) may be difficult to open.
  • The door(s) is/are double width but one door is locked.
  • The width of the door opening is 75cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

You are on Inside Access (Restaurant). Skip to the next section.

Inside Access (Restaurant)

• There is not level access to the service(s).
• There is not a hearing assistance system.
• This venue does play background music.
• Music is played everywhere.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are low to moderate.

You are on Level Change (Restaurant). Skip to the next section.

Level Change (Restaurant)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located straight ahead as you enter the restaurant.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on both sides.
• The width of the ramp/slope is 102cm (3ft 4in).
• There is a/are step(s) to access this area/service.
• The step(s) is/are located to the rear right of the restaurant.
• There is/are 2 step(s) to the area/service.
• The lighting levels at the step(s) are low to moderate.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• The ramp/slope does bypass the step(s).

You are on Eating and Drinking (Restaurant). Skip to the next section.

Eating and Drinking (Restaurant)

• The following information is for the restaurant.
• The restaurant is located straight ahead as you enter through the Restaurant Entrance.
• Full table service is available.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 5m (5yd 1ft) from the restaurant entrance.
• The standard height for tables is 70cm.
• There is not ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are not available.
• Plastic / takeaway cutlery is not available.
• Drinking straws are available.
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is steakhouse menu.

You are on Accessible Toilet (Restaurant - Right Hand Transfer). Skip to the next section.

Accessible Toilet (Restaurant - Right Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is Braille, tactile and pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 26m (28yd 1ft) from the Restaurant Entrance.
  • This accessible toilet is located to the rear left of the restaurant.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 85cm (2ft 9in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 146cm x 211cm (4ft 9in x 6ft 11in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 79cm (2ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and open waste paper bin disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 50cm (1ft 8in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • There is a low colour contrast between the external door and wall.
  • There is a low colour contrast between the internal door and wall.
  • There is a high colour contrast between the wall-mounted grab rail(s) and wall.
  • There is a high colour contrast between the dropdown rail(s) and wall.
  • There is a low colour contrast between the walls and floor.
  • The lighting levels are low to moderate.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the Bar Accessible Toilet.
  • The height of the baby change table once extended is 95cm (3ft 1in).

You are on Standard Toilet(s) (Restaurant). Skip to the next section.

Standard Toilet(s) (Restaurant)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located to the rear left of the restaurant.
  • The female and male toilets are approximately 28m (30yd 1ft) from the Restaurant Entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • This is by lift.
  • Lighting levels in the female and male toilets are low to moderate.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the Bar Accessible Toilet.
  • The height of the baby change table once extended is 95cm (3ft 1in).
  • Inside the venue, there is not level access to the baby change facility.
• Comments View
  • There are no ambulant cubicles; however there is a cubicle with a door that opens outwards and a horizontal grab rail on the inside of the door.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are not available in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.