You are on Introduction. Skip to the next section.

Introduction

• Related link Langley Medical Centre.
• Https://www.accessable.co.uk/royal-borough-of-kingston-upon-thames/access-guides/langley-medical-centre
• Related link Brunswick Surgery.
• Https://www.accessable.co.uk/royal-borough-of-kingston-upon-thames/access-guides/brunswick-surgery
• Related link Berrylands Surgery.
• Https://www.accessable.co.uk/royal-borough-of-kingston-upon-thames/access-guides/berrylands-surgery

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• Comments View
  • This venue is on the ground floor of Surbiton Health Centre.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Surbiton.

You are on Opening Hours. Skip to the next section.

Opening Hours

• For information about the opening hours please click here.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located to the front of the venue.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot be booked in advance.
  • There is/are 5 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 360cm x 550cm (11ft 10in x 18ft 1in).
  • The nearest Blue Badge bay is 10m (10yd 2ft) from the health centre entrance.
  • The furthest Blue Badge bay is 20m (21yd 2ft) from the health centre entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are dropped kerbs.
  • The car park surface is block paving.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is a designated drop off point.
  • The drop off point is located at the side of the venue.
  • There is a dropped kerb from the drop off point.
  • There is tactile paving on the dropped kerb.

You are on Outside Access (Surbiton Health Centre Entrance). Skip to the next section.

Outside Access (Surbiton Health Centre Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the building.
  • There is step-free access at this entrance.
  • The height of the bell/buzzer is 120cm (3ft 11in).
  • The height of the intercom is 125cm (4ft 1in).
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 138cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

You are on Outside Access (Pharmacy Entrance). Skip to the next section.

Outside Access (Pharmacy Entrance)

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• Entrance View
  • This information is for the entrance located by the car park.
  • There is step-free access at this entrance.
  • The main door(s) open(s) automatically (towards you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 80cm from floor level.
  • The door(s) is/are single width.
  • The width of the door opening is 96cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

You are on Entrance (Reception). Skip to the next section.

Entrance (Reception)

• This information is for the entrance located within the entrance foyer, to the right as you enter the main entrance.
• The entrance area/door is clearly signed.
• There is step-free access at this entrance.
• The entrance door(s) does/do contrast visually with its immediate surroundings.
• The bell/buzzer is in a suitable position to allow wheelchair users to gain access.
• The height of the bell/buzzer is 145cm (4ft 9in).
• The intercom is in a suitable position to allow wheelchair users to gain access.
• The height of the intercom is 145cm (4ft 9in).
• The main door(s) open(s) automatically.
• The door(s) is/are double width.
• The width of the door opening is 160cm.

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• Comments View
  • Visitors must use the intercom located to the right of the entrance.
  • Each surgery has their own call button (photographs 4 and 5).

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 5m (5yd 1ft) from the reception entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is low (76cm or lower).
• The lighting levels are good.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The hearing assistance system is not signed.
• Staff are trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 13/05/2021.
• The hearing assistance system was working at the time of testing.
• There is a touch screen.
• The touch screen is at a suitable height for a wheelchair user.

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• Comments View
  • The touch screen is located opposite the reception desk(photograph 6).

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are medium.

You are on Waiting Area. Skip to the next section.

Waiting Area

• There is a shared waiting area available for Berrylands Surgery and Central surgery.
• The waiting area is located to the right of reception.
• There are plenty of seats with good access for wheelchairs to manoeuvre.
• Some seats are fixed.
• Some seats have armrests on both sides.
• There is a loud audible announcer and display screen in the waiting area to alert the patient to their appointment.

You are on Pharmacy. Skip to the next section.

Pharmacy

• There is a pharmacy located within the health centre for the use of all patients.
• The pharmacy is located opposite reception.
• The counter is high.
• There is space for a wheelchair to manoeuvre.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G, 1, 2.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are medium.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located immediately beyond the health centre entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 1, 2.
• The lift is approximately 4m (4yd 1ft) from the health centre entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 135cm x 160cm (4ft 5in x 5ft 3in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

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• Comments View
  • The lift gives access to Surbiton Health Centre.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is written text, Braille, pictorial and tactile signage on or near the toilet door.
  • This accessible toilet is approximately 20m (21yd 2ft) from the health centre entrance.
  • The accessible toilet is located to the right as you enter.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 80cm (2ft 7in).
  • The door is light.
  • The dimensions of the accessible toilet are 150cm x 220cm (4ft 11in x 7ft 3in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 85cm (2ft 9in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are waste paper pedal bin, general domestic waste and sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 94cm (3ft 1in).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located to the right as you enter.
  • The female and male toilets are approximately 20m (21yd 2ft) from the health centre entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels are medium.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are available in Braille.
• Documents are available in large print.
• A bowl of water can be provided for an assistance dog.
• An assistance dog toilet area can be provided onsite.
• The assistance dog toilet area is located outside the health centre entrance.
• A member of staff trained in BSL skills is not normally on duty.
• This service can be requested.
• Home visits / services are available.