You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include accommodation, and the Leaf Restaurant and Bar.
• Services / facilities within the grounds include The Castle Mews standard accommodation, and the meeting and events centre.
• Castle Hotel Meeting and Events link (new tab) - click here.

You are on Opening Times (Hotel Reception). Skip to the next section.

Opening Times (Hotel Reception)

• Reception is staffed 24 hours per day.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Windsor and Eton Central.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park is located at the rear of the hotel off Bachelors Acre.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders can be booked in advance.
  • There is/are 2 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 226cm x 426cm (7ft 5in x 13ft 12in).
  • The nearest Blue Badge bay is 16m (17yd 1ft) from the rear entrance.
  • The furthest Blue Badge bay is 20m (21yd 2ft) from the rear entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • There is only stepped access from the car park to the rear entrance of the hotel main building.
  • Step-free access to the hotel main entrance from the car park is via the High Street through the Leaf Garden, to the right of the rear entrance.
  • Visitors preferring step-free access to the hotel main building may consider to be dropped off at the main entrance on the High Street.
  • There is step-free access to the Meeting and Events Centre and The Castle Mews from the car park.
  • There are 2 electric vehicle charging points located to the left of the car park from the entrance, outside The Castle Mews.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the building on the High Street.
  • There is ramped/sloped or stepped access at this entrance.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 143cm (4ft 8in).
  • There is not an intercom.
  • The main door(s) open(s) by revolving.
  • The door(s) may be difficult to open.
  • The width of the door opening is 90cm.
• Ramp/Slope View
  • The ramp/slope is located at the front of the building.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is portable.
  • There is not a level landing at the top of the ramp/slope.
  • Please contact a staff member at the entrance for use of the portable ramp.
  • There is not a/are not handrail(s) at the ramp.
  • The width of the ramp/slope is 60cm (1ft 12in).
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There is/are 1 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 9cm.
  • There is not a/are not handrail(s) at the step(s).
• Comments View
  • The revolving door can be converted to direct through access on request.

You are on Outside Access (Rear Entrance). Skip to the next section.

Outside Access (Rear Entrance)

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• Entrance View
  • This information is for the entrance located at the rear of the hotel in the car park.
  • There is ramped/sloped and stepped access at this entrance.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 117cm.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 120cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the steps.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • The ramp/slope does not bypass the step(s).
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There is/are 6 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 19cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.

You are on Reception (Main Reception). Skip to the next section.

Reception (Main Reception)

• The desk/counter is 23m (25yd 6in) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are good.
• There is not a hearing assistance system.

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• Comments View
  • There is a second similar reception desk in this foyer.

You are on Level Change (Car Park to Leaf Garden and Bar). Skip to the next section.

Level Change (Car Park to Leaf Garden and Bar)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located at the rear of the car park and provides access to the outside patio area.
• The ramp/slope gradient is steep.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on the left going up.
• The width of the ramp/slope is 97cm (3ft 2in).
• There is a/are step(s) to access this area/service.
• The step(s) is/are located to the left of the ramp.
• There is/are 3 step(s) to the area/service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are deep (18cm+).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• The ramp/slope does bypass the step(s).

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• Comments View
  • The first step is shallow.

You are on Outside Access (Leaf Restaurant). Skip to the next section.

Outside Access (Leaf Restaurant)

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• Entrance View
  • This information is for the entrance located to the left of the main entrance.
  • There is stepped access at this entrance.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are permanently held open.
  • The door(s) is/are single width.
  • The width of the door opening is 100cm.
• Step(s) View
  • The step(s) is/are located at the threshold of the doorway.
  • There is/are 1 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 24cm.
  • There is not a/are not handrail(s) at the step(s).
• Comments View
  • There is alternative access to the Leaf Restaurant from within the hotel.

You are on Opening Times (Leaf Restaurant). Skip to the next section.

Opening Times (Leaf Restaurant)

• Monday 07:00 - 21:00.
• Tuesday 07:00 - 21:00.
• Wednesday 07:00 - 21:00.
• Thursday 07:00 - 21:00.
• Friday 07:00 - 21:00.
• Saturday 07:00 - 21:00.
• Sunday 07:00 - 21:00.

You are on Reception (Leaf Restaurant). Skip to the next section.

Reception (Leaf Restaurant)

• The desk/counter is 2m (2yd 7in) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are low to moderate.
• There is not a hearing assistance system.

You are on Eating and Drinking (Leaf Restaurant). Skip to the next section.

Eating and Drinking (Leaf Restaurant)

• The following information is for the restaurant.
• The restaurant is located to the right as you enter the hotel.
• Full table service is available.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 1m (3ft 3in) from the restaurant entrance.
• The distance between the floor and the lowest table is 70cm (2ft 4in).
• The distance between the floor and the highest table is 75cm (2ft 6in).
• There is ample room for a wheelchair user to manoeuvre.
• Takeaway cutlery is not available.
• Drinking straws are available.
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is Fine Dining.

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• Comments View
  • The restaurant has a separated dining room named the Maple Room.
  • This room contains a large table and seating.

You are on Access Point (Leaf Garden). Skip to the next section.

Access Point (Leaf Garden)

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• Access Point View
  • This information is for the access point located off the High Street, to the left of the main entrance.
  • There is an information board/map at this access point.
  • There is ramped/sloped access at this access point.
  • There is a gate which opens away from you (push).
  • The gate is permanently held open.
  • The width of the gap is 106cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the main entrance.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.

You are on Eating and Drinking (Leaf Garden And Bar). Skip to the next section.

Eating and Drinking (Leaf Garden And Bar)

• The following information is for the restaurant/bar.
• The restaurant is located ahead and to the left as you enter the hotel main entrance.
• The bar does serve food.
• Full table service is available.
• Some tables are permanently fixed.
• Some chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 2m (2yd 7in) from the bar entrance.
• The distance between the floor and the lowest table is 62cm (2ft).
• The distance between the floor and the highest table is 109cm (3ft 7in).
• The standard height for tables is 74cm.
• There is ample room for a wheelchair user to manoeuvre.
• Takeaway cutlery is not available.
• Drinking straws are available.
• Children are welcomed in the bar area.
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is a modern bar menu.

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• Comments View
  • There is a patio area with seating adjacent to the bar.
  • This seating area can be accessed from the High Street access point or from the car park.
  • The surface heights of the tables in the patio area are 60cm - 105cm above the ground.
  • There are additional tables and seating located in front of the hotel (photograph 9).

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does play background music.
• Music is played in the bar, restaurants and reception area.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are good.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located ahead and to the left of the main entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 1, 2 and 3.
• Wall mounted information boards are provided at lift landings.
• There are manual, single doors which may be difficult to open to access the lift lobby from the first floor upwards.
• The lift is approximately 11m (12yd 1in) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 85cm (2ft 9in).
• The dimensions of the lift are 130cm x 116cm (4ft 3in x 3ft 10in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G, 1, 2 and 3.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are low to moderate.
• Comments View
  • These stairs are located ahead of the main entrance.
  • The stairs from the first floor upwards only have a handrail on the left side going up.

You are on Other Floors (Rear - Leading To Rooms 500's). Skip to the next section.

Other Floors (Rear - Leading To Rooms 500's)

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• Steps View
  • The floors which are accessible by stairs are first floor to Rooms 500's.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are good.
• Other View
  • The area(s)/service(s) on the floors which are not accessible is/are Rooms 500's.
• Comments View
  • The stairs are in two sections.
  • The first section (photograph 1) has 5 steps.

You are on Room. Skip to the next section.

Room

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• General Information View
  • The Tourist Board rating is 4 star.
  • There are 108 rooms in total.
  • There are 3 standard ground floor rooms.
  • There are 104 standard rooms on other floors.
• Accessible Rooms View
  • There are accessible ensuite facilities.
  • There is / are 1 room(s) which has / have accessible ensuite facilities.
• Location and Access View
  • The accessible room viewed is 17m (18yd 1ft) from the lift.
  • There is level access from an accessible entrance.
  • This is by lift.
  • No accessible rooms are located in a separate building from the main hotel.
• Accessible Room View
  • The room number or room name viewed was 312.
  • The width of the door is 85cm.
  • The height of the bed is 70cm.
  • The measurement between the bed base and floor is 0cm ().
  • Light switches are within 120cm from floor level.
  • There is a functional emergency alarm in the room.
  • It is a push button style alarm.
  • An adjoining room is not available.
  • Assistance dogs are welcomed to stay with guests in accessible rooms.
• Accessible Ensuite View
  • The width of the door to the ensuite is 87cm (2ft 10in).
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a twist lock.
  • The dimensions of the accessible ensuite are 198cm x 190cm (6ft 6in x 6ft 3in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 146cm (4ft 9in).
  • There is a dropdown rail on the transfer side.
  • There is not a flush on the transfer side.
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet, the wall mounted grab rails are on both sides.
  • The toilet seat is 39cm (1ft 3in) above floor level.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm in height.
  • There is a sink.
  • The sink cannot be reached from seated on the toilet.
  • The height of the sink is 74cm (2ft 5in).
  • The tap type is lever.
  • There is a mixer tap for the sink.
  • There is a functional emergency alarm available in the ensuite.
  • Disposal facilities are available.
  • There are mirrors.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
• Bath and Shower View
  • There is not a bath.
• Wheel In Shower View
  • There is a wheel in shower.
  • The shower head is adjustable.
  • The shower control type is lever.
  • The shower seat is flip-down.
  • The flip-down or fixed seat height is 47cm (1ft 7in).
  • There are handrails available for the shower.
• Signage, colour contrast and lighting in accessible rooms View
  • The colour contrast between the external hotel room door and wall is high.
  • The colour contrast between the walls and floor is high.
  • The colour contrast between the internal hotel room door and wall is high.
  • The colour contrast between the external ensuite door and wall is high.
  • Lighting levels in the room are varied.
• Colour contrast and lighting in accessible ensuite View
  • The colour contrast between the internal ensuite door and wall is high.
  • The colour contrast between the walls and floor in the ensuite is medium.
  • The colour contrast between the dropdown rails and wall is high.
  • The colour contrast between the grab rails and wall is high.
  • Lighting levels in the ensuite are moderate to good.
• Auxiliary Aids - General View
  • Some rooms have auxiliary aids for people with sensory impairments.
  • The available auxiliary aid(s) is(are) vibrating pillow(s).
  • Vibrating fire alarms are In rooms.
  • The venue does not provide other auxiliary aids for people with mobility impairments.
  • Assistance dogs are welcome to stay with guests in rooms.
  • The number of accessible rooms with baths is 0.
  • The number of accessible rooms with wheel in showers is 1.
• Ground Floor Standard Rooms View
  • There are standard rooms on the ground floor.
  • There is level access to ground floor rooms.
  • Adjoining rooms are available.
• Standard Rooms on Other Floors View
  • There are standard rooms on other floors.
  • The other floors can be accessed by lift.
  • Adjoining rooms are available.
• Comments View
  • The standard ground floor rooms are located in The Castle Mews, a separate building across the car park from the main hotel building.

You are on Toilet with Adaptations (Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is tactile, pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 15m (16yd 1ft) from the main entrance.
  • This accessible toilet is located on the ground floor in the main corridor leading to reception.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 84cm (2ft 9in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 147cm x 197cm (4ft 10in x 6ft 6in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 76cm (2ft 6in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary, non-infectious waste and waste paper pedal bin disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • The shelf has the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 95cm.
  • The shelf is not located where it is reachable.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a low colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 88cm (2ft 11in).
• Comments View
  • There is a steep ramp/slope at the threshold of the doorway.

You are on Level Change (Standard Toilets). Skip to the next section.

Level Change (Standard Toilets)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located to the right at the end of the corridor leading to reception.
• There is/are 15+ step(s) to the area/service.
• The lighting levels at the step(s) are low to moderate.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on the right going up the step(s).

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• Comments View
  • The stairs go up to the first floor female standard toilets and down to the lower ground for the male standard toilet.
  • There is no step free access to these toilets.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located on the first floor.
  • The female toilet(s) is/are approximately 33m (36yd 3in) from the main entrance.
  • Inside the venue, there is not level access to the female toilet(s).
  • Lighting levels in the female toilets are good.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located on the lower ground.
  • The male toilet(s) is/are approximately 24m (26yd 9in) from the main entrance.
  • Inside the venue, there is not level access to the male toilet(s).

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.