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Castle Hotel

18 High Street, Windsor, Berkshire, SL4 1ER

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Access Guide

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Introduction

Opening Times (Hotel Reception)

  • Reception is staffed 24 hours per day.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Windsor and Eton Central.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park is located at the rear of the hotel off Bachelors Acre.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders can be booked in advance.
    • There is/are 2 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 226cm x 426cm (7ft 5in x 13ft 12in).
    • The nearest Blue Badge bay is 16m (17yd 1ft) from the rear entrance.
    • The furthest Blue Badge bay is 20m (21yd 2ft) from the rear entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.
  • Comments View
    • There is only stepped access from the car park to the rear entrance of the hotel main building.
    • Step-free access to the hotel main entrance from the car park is via the High Street through the Leaf Garden, to the right of the rear entrance.
    • Visitors preferring step-free access to the hotel main building may consider to be dropped off at the main entrance on the High Street.
    • There is step-free access to the Meeting and Events Centre and The Castle Mews from the car park.
    • There are 2 electric vehicle charging points located to the left of the car park from the entrance, outside The Castle Mews.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building on the High Street.
    • There is ramped/sloped or stepped access at this entrance.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 143cm (4ft 8in).
    • There is not an intercom.
    • The main door(s) open(s) by revolving.
    • The door(s) may be difficult to open.
    • The width of the door opening is 90cm.
  • Ramp/Slope View
    • The ramp/slope is located at the front of the building.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is portable.
    • There is not a level landing at the top of the ramp/slope.
    • Please contact a staff member at the entrance for use of the portable ramp.
    • There is not a/are not handrail(s) at the ramp.
    • The width of the ramp/slope is 60cm (1ft 12in).
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located in front of the entrance.
    • There is/are 1 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 9cm.
    • There is not a/are not handrail(s) at the step(s).
  • Comments View
    • The revolving door can be converted to direct through access on request.

Outside Access (Rear Entrance)

  • Entrance View
    • This information is for the entrance located at the rear of the hotel in the car park.
    • There is ramped/sloped and stepped access at this entrance.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 117cm.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 120cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the steps.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • The ramp/slope does not bypass the step(s).
  • Step(s) View
    • The step(s) is/are located in front of the entrance.
    • There is/are 6 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 19cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.

Reception (Main Reception)

  • The desk/counter is 23m (25yd 6in) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are good.
  • There is not a hearing assistance system.

Level Change (Car Park to Leaf Garden and Bar)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located at the rear of the car park and provides access to the outside patio area.
  • The ramp/slope gradient is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on the left going up.
  • The width of the ramp/slope is 97cm (3ft 2in).
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located to the left of the ramp.
  • There is/are 3 step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • The ramp/slope does bypass the step(s).

Outside Access (Leaf Restaurant)

  • Entrance View
    • This information is for the entrance located to the left of the main entrance.
    • There is stepped access at this entrance.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are permanently held open.
    • The door(s) is/are single width.
    • The width of the door opening is 100cm.
  • Step(s) View
    • The step(s) is/are located at the threshold of the doorway.
    • There is/are 1 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 24cm.
    • There is not a/are not handrail(s) at the step(s).
  • Comments View
    • There is alternative access to the Leaf Restaurant from within the hotel.

Opening Times (Leaf Restaurant)

  • Monday 07:00 - 21:00.
  • Tuesday 07:00 - 21:00.
  • Wednesday 07:00 - 21:00.
  • Thursday 07:00 - 21:00.
  • Friday 07:00 - 21:00.
  • Saturday 07:00 - 21:00.
  • Sunday 07:00 - 21:00.

Reception (Leaf Restaurant)

  • The desk/counter is 2m (2yd 7in) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are low to moderate.
  • There is not a hearing assistance system.

Eating and Drinking (Leaf Restaurant)

  • The following information is for the restaurant.
  • The restaurant is located to the right as you enter the hotel.
  • Full table service is available.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 1m (3ft 3in) from the restaurant entrance.
  • The distance between the floor and the lowest table is 70cm (2ft 4in).
  • The distance between the floor and the highest table is 75cm (2ft 6in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Takeaway cutlery is not available.
  • Drinking straws are available.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is Fine Dining.
  • Comments View
    • The restaurant has a separated dining room named the Maple Room.
    • This room contains a large table and seating.

Access Point (Leaf Garden)

  • Access Point View
    • This information is for the access point located off the High Street, to the left of the main entrance.
    • There is an information board/map at this access point.
    • There is ramped/sloped access at this access point.
    • There is a gate which opens away from you (push).
    • The gate is permanently held open.
    • The width of the gap is 106cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the main entrance.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.

Eating and Drinking (Leaf Garden And Bar)

  • The following information is for the restaurant/bar.
  • The restaurant is located ahead and to the left as you enter the hotel main entrance.
  • The bar does serve food.
  • Full table service is available.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 2m (2yd 7in) from the bar entrance.
  • The distance between the floor and the lowest table is 62cm (2ft).
  • The distance between the floor and the highest table is 109cm (3ft 7in).
  • The standard height for tables is 74cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Takeaway cutlery is not available.
  • Drinking straws are available.
  • Children are welcomed in the bar area.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is a modern bar menu.
  • Comments View
    • There is a patio area with seating adjacent to the bar.
    • This seating area can be accessed from the High Street access point or from the car park.
    • The surface heights of the tables in the patio area are 60cm - 105cm above the ground.
    • There are additional tables and seating located in front of the hotel (photograph 9).

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played in the bar, restaurants and reception area.
  • Motorised scooters are welcomed in public parts of the venue.
  • The lighting levels are good.

Lift

  • There is a lift for public use.
  • The lift is located ahead and to the left of the main entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, 1, 2 and 3.
  • Wall mounted information boards are provided at lift landings.
  • There are manual, single doors which may be difficult to open to access the lift lobby from the first floor upwards.
  • The lift is approximately 11m (12yd 1in) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 85cm (2ft 9in).
  • The dimensions of the lift are 130cm x 116cm (4ft 3in x 3ft 10in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is moderate to good.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G, 1, 2 and 3.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are low to moderate.
  • Comments View
    • These stairs are located ahead of the main entrance.
    • The stairs from the first floor upwards only have a handrail on the left side going up.

Other Floors (Rear - Leading To Rooms 500's)

  • Steps View
    • The floors which are accessible by stairs are first floor to Rooms 500's.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are good.
  • Other View
    • The area(s)/service(s) on the floors which are not accessible is/are Rooms 500's.
  • Comments View
    • The stairs are in two sections.
    • The first section (photograph 1) has 5 steps.

Room

  • General Information View
    • The Tourist Board rating is 4 star.
    • There are 108 rooms in total.
    • There are 3 standard ground floor rooms.
    • There are 104 standard rooms on other floors.
  • Accessible Rooms View
    • There are accessible ensuite facilities.
    • There is / are 1 room(s) which has / have accessible ensuite facilities.
  • Location and Access View
    • The accessible room viewed is 17m (18yd 1ft) from the lift.
    • There is level access from an accessible entrance.
    • This is by lift.
    • No accessible rooms are located in a separate building from the main hotel.
  • Accessible Room View
    • The room number or room name viewed was 312.
    • The width of the door is 85cm.
    • The height of the bed is 70cm.
    • The measurement between the bed base and floor is 0cm ().
    • Light switches are within 120cm from floor level.
    • There is a functional emergency alarm in the room.
    • It is a push button style alarm.
    • An adjoining room is not available.
    • Assistance dogs are welcomed to stay with guests in accessible rooms.
  • Accessible Ensuite View
    • The width of the door to the ensuite is 87cm (2ft 10in).
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a twist lock.
    • The dimensions of the accessible ensuite are 198cm x 190cm (6ft 6in x 6ft 3in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 146cm (4ft 9in).
    • There is a dropdown rail on the transfer side.
    • There is not a flush on the transfer side.
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet, the wall mounted grab rails are on both sides.
    • The toilet seat is 39cm (1ft 3in) above floor level.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm in height.
    • There is a sink.
    • The sink cannot be reached from seated on the toilet.
    • The height of the sink is 74cm (2ft 5in).
    • The tap type is lever.
    • There is a mixer tap for the sink.
    • There is a functional emergency alarm available in the ensuite.
    • Disposal facilities are available.
    • There are mirrors.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
  • Bath and Shower View
    • There is not a bath.
  • Wheel In Shower View
    • There is a wheel in shower.
    • The shower head is adjustable.
    • The shower control type is lever.
    • The shower seat is flip-down.
    • The flip-down or fixed seat height is 47cm (1ft 7in).
    • There are handrails available for the shower.
  • Signage, colour contrast and lighting in accessible rooms View
    • The colour contrast between the external hotel room door and wall is high.
    • The colour contrast between the walls and floor is high.
    • The colour contrast between the internal hotel room door and wall is high.
    • The colour contrast between the external ensuite door and wall is high.
    • Lighting levels in the room are varied.
  • Colour contrast and lighting in accessible ensuite View
    • The colour contrast between the internal ensuite door and wall is high.
    • The colour contrast between the walls and floor in the ensuite is medium.
    • The colour contrast between the dropdown rails and wall is high.
    • The colour contrast between the grab rails and wall is high.
    • Lighting levels in the ensuite are moderate to good.
  • Auxiliary Aids - General View
    • Some rooms have auxiliary aids for people with sensory impairments.
    • The available auxiliary aid(s) is(are) vibrating pillow(s).
    • Vibrating fire alarms are In rooms.
    • The venue does not provide other auxiliary aids for people with mobility impairments.
    • Assistance dogs are welcome to stay with guests in rooms.
    • The number of accessible rooms with baths is 0.
    • The number of accessible rooms with wheel in showers is 1.
  • Ground Floor Standard Rooms View
    • There are standard rooms on the ground floor.
    • There is level access to ground floor rooms.
    • Adjoining rooms are available.
  • Standard Rooms on Other Floors View
    • There are standard rooms on other floors.
    • The other floors can be accessed by lift.
    • Adjoining rooms are available.
  • Comments View
    • The standard ground floor rooms are located in The Castle Mews, a separate building across the car park from the main hotel building.

Toilet with Adaptations (Left Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is tactile, pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 15m (16yd 1ft) from the main entrance.
    • This accessible toilet is located on the ground floor in the main corridor leading to reception.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 84cm (2ft 9in).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 147cm x 197cm (4ft 10in x 6ft 6in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 76cm (2ft 6in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary, non-infectious waste and waste paper pedal bin disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf has the minimum dimensions of 12.5cm x 40cm.
    • The shelf is at a height of 95cm.
    • The shelf is not located where it is reachable.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • There is a low colour contrast between the internal door and wall.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • There is a good colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is good.
    • The lighting levels are moderate to good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 88cm (2ft 11in).
  • Comments View
    • There is a steep ramp/slope at the threshold of the doorway.

Level Change (Standard Toilets)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located to the right at the end of the corridor leading to reception.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are low to moderate.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the right going up the step(s).
  • Comments View
    • The stairs go up to the first floor female standard toilets and down to the lower ground for the male standard toilet.
    • There is no step free access to these toilets.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located on the first floor.
    • The female toilet(s) is/are approximately 33m (36yd 3in) from the main entrance.
    • Inside the venue, there is not level access to the female toilet(s).
    • Lighting levels in the female toilets are good.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located on the lower ground.
    • The male toilet(s) is/are approximately 24m (26yd 9in) from the main entrance.
    • Inside the venue, there is not level access to the male toilet(s).

Additional Info

  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.