You are on Getting To The Hospital (Royal Devon and Exeter Hospital - Heavitree). Skip to the next section.

Getting To The Hospital (Royal Devon and Exeter Hospital - Heavitree)

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• By Road View
  • The hospital can be accessed via the M5 to the east, by taking exit 29 onto Honiton Road and proceeding onto East Wondford Hill (the B3183), and then taking the slight right onto Heavitree Road. Then turn right onto Gladstone Road. Alternatively, the hospital can be accessed from Bonhay Road to the west, by taking the exit onto Western Way, continuing onto Magdalen Street, then Western Way again, and taking the fourth exit at the roundabout onto Heavitree Road. Then turn left onto Gladstone Road. For the sat nav location enter EX1 2ED.
  • Patient and visitor car parking is available within the open air/surface car park, which is located along Gladstone Road, at the front of the hospital grounds. There are clearly marked Blue Badge bays located within this open air/surface car park.
• By Bus View
  • There are several bus stops located on Heavitree Road approximately 260m from the hospital (a 5 minute walk). The services provided at these bus stops include the 2, 4, 4A, 7, 9, 9A, 39, 44, 44A, 52, 57, 58, 356, 369, Green, S, and X38.
  • There is not an onsite bus stop.
• By Train View
  • The nearest train station is St James Park. The station is located along Powderham Crescent and is approximately 0.9 miles from the hospital (a 15 minute walk).
• Useful Links View
  • For information on bus providers please use the link below.
  • To view the web page described above click here (opens in new tab).
  • For information on an alternate bus provider please use the link below.
  • To view the web page described above click here (opens in new tab).
  • For information on train providers at St James Park train station please use the link below.
  • To view the web page described above click here (opens in new tab).
  • For information on St James Park train station please use the link below.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is not a Patient Advice and Liaison Service (PALS) at the hospital.
• There are not volunteers available for help and assistance at the hospital.
• Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, Makaton on request, different languages on request, voice recognition CD on request and audio on request.
• There is an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are not available.
• BSL interpreters cannot be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is available at the hospital.
• The mobility scooter charging point is located in the main reception area.
• Mobility aids are available to help patients move around and include; wheelchairs.
• To obtain mobility aids please contact a member of staff.
• There is a Safe Place at this hospital which is located at the main entrance.

You are on Hospital Parking (Hospital Car Park). Skip to the next section.

Hospital Parking (Hospital Car Park)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located in front of the hospital.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are signposted and have markings which are faded.
  • There is/are 7 designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 231cm x 431cm (7ft 7in x 14ft 2in).
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is not a designated drop-off point.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located throughout the car park.
  • Payment signs do make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
  • Payment machines are located at the front of the car park.
  • There is a payment machine at a convenient height for wheelchair users.
  • There is not a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 7m (7yd 1ft) from the main hospital entrance.
• Comments View
  • For Blue Badge holder's to obtain free parking they need to register on the APCOA Blue Badge Portal and the Blue Badge must be taken to reception to be validated.
  • The kerb in front of the ticket machine is 19cm high.

You are on Getting To (Outpatients Clinic). Skip to the next section.

Getting To (Outpatients Clinic)

• The Outpatients Clinic is/are located on the first floor of the main hospital building.
• Access to the Outpatients Clinic is via the main hospital entrance.
• Enter via the main hospital entrance and head to the left.
  Follow the corridor and take the first turning on the right.
  Continue down the corridor and take the first turning on the left to the Block G lifts.
  Take the lift to the first floor.
  Exit the lift and the entrance to the Outpatients Clinic is on the left.
• There is step free access, via lift, to the Outpatients Clinic.
• The Outpatients Clinic is approximately 3m from the Block G lifts.
• There are resting areas along the route.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the hospital.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 110cm (3ft 7in).
  • There is a door release button when exiting.
  • The height of the door release button is 108cm (3ft 7in).
  • Standard manual wheelchairs are available for people to borrow at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 129cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 132cm.
• Ramp/Slope Details View
  • The ramp/slope is located in front of the entrance.
  • The ramp/slope gradient is slight.
  • There is a level landing at the top of the ramp/slope.

You are on Lift (Block G Lift). Skip to the next section.

Lift (Block G Lift)

• There is a lift for public use.
• The lift is located in Block G, at the rear left side of the hospital.
• Signs indicating the location of this lift are not clearly visible from the entrance.
• The lift is approximately 65m (71yd 3in) from the main hospital entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1, 2, 3.
• There are manual, double doors which may be difficult to open to access the lift lobby on the ground floor.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The visual contrast between the external lift controls and the control plate is high.
• The visual contrast between the external lift control plate and the wall is high.
• The clear door width is 125cm (4ft 1in).
• The dimensions of the lift are 154cm x 246cm (5ft 1in x 8ft 1in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing assistance system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Other Floors (Block G Stairs). Skip to the next section.

Other Floors (Block G Stairs)

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• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • There are manual, double doors which may be difficult to open to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are G, 1, 2, 3.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a second lower handrail.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are provided on landings.
  • The lighting levels are good.

You are on Entrance (Outpatients Clinic Entrance). Skip to the next section.

Entrance (Outpatients Clinic Entrance)

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• Entrance Details View
  • This information is for the entrance located on the first floor of the main hospital building.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 118cm (3ft 10in).
  • There is not an intercom.
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 158cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.

You are on Department / Service (Outpatients Clinic). Skip to the next section.

Department / Service (Outpatients Clinic)

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• Department / Service Access View
  • Outpatients Clinic is located on the first floor of the hospital building.
  • There is level access throughout the department/service.
  • There is clear signage on the department/service.
  • The type of flooring is carpet.
  • The department/service does not play background music.
  • The lighting levels are moderate to good.
• Department / Service Facilities View
  • This department/service has; a main reception, a waiting room/area, consultation rooms, accessible toilet facilities solely for disabled users and standard toilet facilities.
  • There are 8 consultation/treatment rooms in this department/service.
  • A hearing assistance system is not available in the department/service.
  • A mobile hoist is not available on the department/service.
  • There are accessible toilet facilities within the department/service.
  • There are standard toilet facilities within this department/service.

You are on Opening Times (Outpatients Clinic). Skip to the next section.

Opening Times (Outpatients Clinic)

• Access is by appointment only.

You are on Reception (Outpatients Clinic Reception). Skip to the next section.

Reception (Outpatients Clinic Reception)

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• Reception View
  • The reception point is located on the left from the department entrance.
  • The reception point is approximately 4m (4yd 1ft) from the Outpatients Clinic entrance.
  • Clear signage for the reception area/desk is not visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is high (110cm+).
  • There is not sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is a bell to attract attention.
  • The bell is not at a suitable height for a wheelchair user.
  • There is not a hearing assistance system.

You are on Waiting Room / Area (Outpatients Clinic Waiting Area). Skip to the next section.

Waiting Room / Area (Outpatients Clinic Waiting Area)

• There is a waiting room / area.
• The waiting room / area is approximately 10m from the Outpatients Clinic entrance.
• There is level access into the waiting room / area.
• There is not a/are not door(s) into the waiting room / area.
• The type of flooring is carpet.
• There is a space for a wheelchair user to wait within the seating area.
• No chairs are permanently fixed.
• Some chairs with armrests are available.
• No tables are permanently fixed.
• The surface height of the lowest table is 72cm.
• The tables do contrast visually with the floor.
• There is ample room for a wheelchair user to manoeuvre.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the waiting room / area.
• There is not a television.
• Vending machines are not available.
• A water dispenser is available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are moderate to good.

You are on Consultation / Treatment Room (Clinic Room 1). Skip to the next section.

Consultation / Treatment Room (Clinic Room 1)

• There is / are 8 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Clinic Room 1.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 78cm (2ft 7in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Parent and Baby Room. Skip to the next section.

Parent and Baby Room

• There is a parent and baby room for public use.
• The parent and baby room is located along the department corridor, on the right.
• The parent and baby room is approximately 20m from the department entrance.
• There is step-free access into the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is pictorial and written text signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 80cm (2ft 7in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 78cm.
• The wash basin tap type is lever.
• There is/are not chair(s) in the parent and baby room.
• There is not a toilet in the parent and baby room.
• There is not a red flashing fire alarm beacon within the room.
• The lighting levels are good.

You are on Toilet with Adaptations (Outpatients Reception - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Outpatients Reception - Left Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located to the left from the department entrance, before reception.
  • This accessible toilet is approximately 2m from the Outpatients Clinic entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 76cm (2ft 6in).
  • The contrast between the internal door and wall is high.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is high.
• Toilet Features View
  • The dimensions of the accessible toilet are 180cm x 212cm (5ft 11in x 6ft 11in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The height of the light switch/pull cord is 64cm from floor level.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 112cm.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The visual contrast between the dropdown rail(s) and wall is low.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is medium.
  • The contrast between the walls and floor is high.
  • There is an emergency alarm.
  • The emergency alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are general waste (with lid) disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • The toilet seat colour contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 103cm (3ft 5in).
  • The contrast between the toilet roll holder and the wall is medium.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is medium.
  • The wash basin tap type is push.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 98cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 103cm (3ft 5in).
  • The contrast between the towel dispenser and the wall is medium.
  • There is not a hand dryer.
• Comments View
  • There is a vertical grab rail to the left of the toilet, but it is too far from the toilet to be useable.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The shared toilet is located along the department corridor, on the right.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 10m from the department entrance.
  • There is pictorial signage on or near the toilet door.
  • The visual contrast between the external toilet door(s) and wall(s) is high.
  • The colour contrast between the internal toilet door(s) and wall(s) is high.
  • The colour contrast between the walls and floor is medium.
  • The toilet seats have a high visual contrast.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 88cm.
  • The wash basin(s) tap type is sensor.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser is located to the left of the wash basin.
  • Lighting levels are good.

You are on Location of Toilet/Changing Facilities. Skip to the next section.

Location of Toilet/Changing Facilities

• Accessible toilet facilities are located on the ground floor, to the right as you enter the hospital.
• Female and male standard toilet facilities are located on the ground floor, to the right as you enter the hospital and towards the end of the corridor on the left side of the hospital.
• Shared standard toilet facilities are located to the right as you exit the Block B lift on the lower ground floor and to the right as you exit the Block B lift on level 2 of the hospital.
• Parent and baby changing facilities are located on the ground floor and along the corridor on the left side of the hospital.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Royal Devon and Exeter Hospital - Heavitree - Building Guide link (new tab) - click here.
• Royal Devon and Exeter Hospital - Heavitree - Entrances link (new tab) - click here.
• Royal Devon and Exeter Hospital - Heavitree - Getting Around The Hospital link (new tab) - click here.
• Royal Devon and Exeter Hospital - Heavitree - Parking link (new tab) - click here.
• Royal Devon and Exeter Hospital - Heavitree - Toilets link (new tab) - click here.