You are on Getting To The Hospital (Royal Devon and Exeter Hospital - Wonford). Skip to the next section.

Getting To The Hospital (Royal Devon and Exeter Hospital - Wonford)

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• By Road View
  • Royal Devon and Exeter Hospital (Wonford) is located along Barrack Road.
    The hospital can be accessed via the M5 to the East, by taking the 29 exit onto Honiton Road and proceeding onto East Wonford Hill, the B3183 and then taking the slight left onto Magdalen Road.
    After a short distance, turn left onto Barrack Road, or access from Bonhay Road to the West, by taking the exit onto Western Way, continuing onto Magdalen Street and turning right onto Magdalen Road.
    Proceeding towards the end of Magdalen Road and then turn right onto Barrack Road.
    For the sat nav location enter EX2 5DW.
  • Patient and visitor car parking is available within the open air/surface car parks, which are located throughout the hospital grounds.
    There are clearly marked Blue Badge bays located within several of the open air/surface car parks and there are additional Blue Badge bays available beside the main entrance to the hospital.
• By Bus View
  • There are several bus stops located on Barrack Road which are approximately 340m from the hospital.
    The services provided at these bus stops include the 2, 7, 39, 52, 57, 369 and X38.
  • There is an onsite bus stop.
  • There is an onsite bus stop available beside the main entrance to the hospital, on the right side of the hospital grounds and at the rear of the hospital.
  • The onsite bus stop is sheltered and has raised benched seating available at all bus stops.
  • To reach the main entrance to the hospital, there is level access on the approach.
• By Train View
  • The nearest train station is Polsloe Bridge.
    The station is located along Hamlin Lane and is approximately 1.7 miles from the hospital (a 27 minute walk).
• Useful Links View
  • For information on bus providers please use the link below.
  • To view the web page described above click here (opens in new tab).
  • For information on an alternative bus provider please use the link below.
  • To view the web page described above click here (opens in new tab).
  • For information on train providers at Polsloe Bridge train station please use the link below.
  • To view the web page described above click here (opens in new tab).
  • For information on Polsloe Bridge train station please use the link below.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance (Royal Devon and Exeter Hospital - Wonford). Skip to the next section.

Getting Help and Assistance (Royal Devon and Exeter Hospital - Wonford)

• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located on level 1 of the main hospital building.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 01392 411 611.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Volunteers can be found at the main entrance.
• Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, Makaton on request, different languages on request, voice recognition CD on request and audio on request.
• There is an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are not available.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is available at the hospital.
• The mobility scooter charging point is located in the main reception area.
• Mobility aids are available to help patients move around and include; wheelchairs.
• To obtain mobility aids please contact a member of staff.
• There is a Safe Place at this hospital which is located at the main entrance.

You are on Hospital Parking (Car Park A). Skip to the next section.

Hospital Parking (Car Park A)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located at the front of the hospital grounds.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is not a/are not Blue Badge parking bay(s) available.
• Drop-off Point View
  • There is not a designated drop-off point.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located throughout the car park.
  • Payment machines are located at the front of the car park and at the rear of the car park.
  • There is a payment machine at a convenient height for wheelchair users.
  • There is not a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • To see the hospital parking charges please click here (opens new tab).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The hospital entrance is not clearly visible from the car park.
  • The route from the car park to the hospital entrance is clearly signposted.
  • The nearest designated Blue Badge parking bay is approximately 90m (98yd 1ft) from the hospital's main entrance.
• Comments View
  • Parking is free for carers who are on the Devon Carers register when the person they care for is staying in or visiting the hospital.

You are on Hospital Parking (Child Health Parking). Skip to the next section.

Hospital Parking (Child Health Parking)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located at the rear of the hospital grounds.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 1 designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 246cm x 487cm (8ft 1in x 15ft 12in).
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is not a designated drop-off point.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the entrance to the car park.
  • Payment signs do make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
  • Payment machines are located inside the hospital building.
  • There is not a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • To see the hospital parking charges please click here (opens new tab).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 5m (5yd 1ft) from the child health entrance.
• Comments View
  • Parking is free for carers who are on the Devon Carers register when the person they care for is staying in or visiting the hospitals.

You are on Hospital Parking (Main Entrance Accessible Parking). Skip to the next section.

Hospital Parking (Main Entrance Accessible Parking)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car parking facilities are for Blue Badge holders only.
  • The car park is located at the front of the hospital grounds, to the right of the main entrance.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are signposted but have no markings.
  • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 480cm (7ft 7in x 15ft 9in).
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located directly in front of the hospital's main entrance.
  • There is not a dropped kerb from the drop-off point.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located throughout the car park.
  • Payment signs do make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
  • Free parking for Blue Badge holders is for 2 hours only.
  • Payment machines are located at the side of the car park.
  • There is a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • To see the hospital parking charges please click here (opens new tab).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 30m (32yd 2ft) from the main entrance.
• Comments View
  • Parking is free for carers who are on the Devon Carers register when the person they care for is staying in or visiting the hospital.

You are on Outside Access (Child Health Entrance). Skip to the next section.

Outside Access (Child Health Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the child health building.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 159cm (5ft 3in).
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 99cm (3ft 3in).
  • There is a door release button when exiting.
  • The height of the door release button is 120cm (3ft 11in).
  • Standard manual wheelchairs are available for people to borrow at this entrance.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width but one door is locked.
  • The door(s) may be difficult to open.
  • The width of the door opening is 78cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 154cm.
• Ramp/Slope Details View
  • The ramp/slope is located in front of the entrance.
  • The ramp/slope gradient is slight.

You are on Other Floors (Central Stairs). Skip to the next section.

Other Floors (Central Stairs)

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• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • There are manual, single doors which may be difficult to open to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are G, 1.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are not between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on the right going up.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are not provided on landings.
  • The lighting levels are good.

You are on Other Floors (Right Side Stairs). Skip to the next section.

Other Floors (Right Side Stairs)

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• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • There are manual, single doors which may be difficult to open to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are G, 1.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are not between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on the right going up.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are not provided on landings.
  • The lighting levels are moderate to good.

You are on Lift (Child Health Lift). Skip to the next section.

Lift (Child Health Lift)

• There is a lift for public use.
• The lift is located in front and to the right as you enter the child health building.
• Signs indicating the location of this lift are clearly visible from the entrance.
• The lift is approximately 5m (5yd 1ft) from the child health entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The visual contrast between the external lift controls and the control plate is high.
• The visual contrast between the external lift control plate and the wall is medium.
• The clear door width is 80cm (2ft 7in).
• The dimensions of the lift are 108cm x 135cm (3ft 7in x 4ft 5in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing assistance system.
• The lift does not have Braille markings.
• The lift does not have tactile markings.
• The lighting level in the lift is good.

You are on Department / Service (Child Health - First Floor). Skip to the next section.

Department / Service (Child Health - First Floor)

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• Department / Service Access View
  • Child health - first floor is located in the rear left corner of the hospital grounds.
  • There is level access throughout the department/service.
  • There is clear signage on the department/service.
  • The type of flooring is vinyl/laminate.
  • There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
  • The department/service does not play background music.
  • The lighting levels are good.
• Department / Service Facilities View
  • This department/service has; consultation rooms and standard toilet facilities.
  • There are 2 consultation/treatment rooms in this department/service.
  • A hearing assistance system is not available in the department/service.
  • A mobile hoist is not available on the department/service.
  • There are not accessible toilet facilities within the department/service.
  • Accessible toilet facilities are located on the ground floor of the child health building.
  • There are standard toilet facilities within this department/service.

You are on Opening Times (Child Health). Skip to the next section.

Opening Times (Child Health)

• Monday 09:00 - 18:00.
• Tuesday 09:00 - 18:00.
• Wednesday 09:00 - 18:00.
• Thursday 09:00 - 18:00.
• Friday 09:00 - 18:00.
• Saturday Closed.
• Sunday Closed.

You are on Reception (Child Health Reception). Skip to the next section.

Reception (Child Health Reception)

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• Reception View
  • The reception point is located in between the first and second doors of the child health entrance.
  • The reception point is approximately 2m (2yd 7in) from the first door of the child health entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is medium height (77cm - 109cm).
  • There is not sufficient space to write or sign documents on the counter.
  • There is not a low section of the counter (76cm or below) available.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is not a hearing assistance system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is not a waiting area close to the reception point.

You are on Consultation / Treatment Room (Clinic Room 2). Skip to the next section.

Consultation / Treatment Room (Clinic Room 2)

• There is / are 2 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Clinic Room 2.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with a locked extension leaf.
• The door(s) may be difficult to open.
• The width of the door opening is 88cm (2ft 11in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist is not available.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are no chairs with armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Washroom (First Floor - Shower). Skip to the next section.

Washroom (First Floor - Shower)

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• Washroom Details View
  • The washroom surveyed has a shower.
  • There is/are 1 washroom(s) of this type in the building.
  • The washroom surveyed is located to the right as you exit the child health lift.
  • The washroom surveyed is approximately 5m from the child health lift.
  • There is step free access to the washroom surveyed once inside the building.
  • This washroom is shared.
  • There is written or text signage on or near the washroom door.
  • The washroom door(s) open(s) inwards.
  • The door(s) is/are locked by a twist lock.
  • The door may be difficult to open.
  • The width of the door opening is 62cm (2ft).
  • The dimensions of the washroom are 128cm x 114cm (4ft 2in x 3ft 9in).
  • The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is not an emergency pull cord alarm.
  • There is not a red flashing fire alarm beacon within the washroom.
  • There are coat hooks at 180cm and 193cm from the floor.
  • There is not a mirror.
  • There is not a wash basin.
  • There is not a soap dispenser.
  • There is not a towel dispenser.
  • There is not a hand dryer.
  • Disposal facilities are not available.
  • The washroom has a non-slip floor.
• Shower Details View
  • There is not a wheel in shower.
  • The shower does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The shower head is height adjustable.
  • The shower control type is twist/turn.
  • There are not wall-mounted grab rails available for the shower.
  • The shower tray is accessed via a deep step.
• Colour Contrast and Lighting View
  • The colour contrast between the external washroom door and wall is high.
  • The visual contrast between the internal washroom door and wall is high.
  • The visual contrast between the washroom floor and walls is high.
  • Lighting levels are good.
• Comments View
  • The step to access the shower is 29cm high.

You are on Standard Toilet(s) (First Floor Toilet). Skip to the next section.

Standard Toilet(s) (First Floor Toilet)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The shared toilet is located to the right as you exit the child health lift.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 5m from the child health lift.
  • There is written text signage on or near the toilet door.
  • The visual contrast between the external toilet door(s) and wall(s) is high.
  • The colour contrast between the internal toilet door(s) and wall(s) is high.
  • The colour contrast between the walls and floor is medium.
  • Toilet seats do not have a high visual contrast.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 91cm.
  • The wash basin(s) tap type is twist/turn.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser is located above and to the right of the wash basin.
  • Lighting levels are moderate to good.

You are on Location of Toilet/Changing Facilities (Royal Devon and Exeter Hospital (Wonford)). Skip to the next section.

Location of Toilet/Changing Facilities (Royal Devon and Exeter Hospital (Wonford))

• Changing Places facilities are located opposite the main reception on level 1.
• Accessible toilet facilities are located within the main hospital main entrance lobby, within the Princess Elizabeth orthopaedic centre entrance lobby, within the centre for women's health entrance lobby and on level 2 of the main hospital corridor.
• Female and male standard toilet facilities are located within the main hospital main entrance lobby, on both level 1 and level 2 of the Princess Elizabeth orthopaedic centre, within the centre for women's health entrance lobby and on level 2 of the main hospital corridor.
• Parent and baby changing facilities are located within the main hospital entrance lobby on Level 1.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Child Health - Ground Floor link (new tab) - click here.
• Royal Devon and Exeter Hospital (Wonford) Building Guide link (new tab) - click here.
• Parking at Royal Devon and Exeter Hospital (Wonford) link (new tab) - click here.
• Toilets at Royal Devon and Exeter Hospital (Wonford) link (new tab) - click here.