You are on Getting To The Hospital (Royal Devon and Exeter Hospital - Wonford). Skip to the next section.

Getting To The Hospital (Royal Devon and Exeter Hospital - Wonford)

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• By Road View
  • Royal Devon and Exeter Hospital (Wonford) is located along Barrack Road.
    The hospital can be accessed via the M5 to the East, by taking the 29 exit onto Honiton Road and proceeding onto East Wonford Hill, the B3183 and then taking the slight left onto Magdalen Road.
    After a short distance, turn left onto Barrack Road, or access from Bonhay Road to the West, by taking the exit onto Western Way, continuing onto Magdalen Street and turning right onto Magdalen Road.
    Proceeding towards the end of Magdalen Road and then turn right onto Barrack Road.
    For the sat nav location enter EX2 5DW.
  • Patient and visitor car parking is available within the open air/surface car parks, which are located throughout the hospital grounds.
    There are clearly marked Blue Badge bays located within several of the open air/surface car parks and there are additional Blue Badge bays available beside the main entrance to the hospital.
• By Bus View
  • There are several bus stops located on Barrack Road which are approximately 340m from the hospital.
    The services provided at these bus stops include the 2, 7, 39, 52, 57, 369 and X38.
  • There is an onsite bus stop.
  • There is an onsite bus stop available beside the main entrance to the hospital, on the right side of the hospital grounds and at the rear of the hospital.
  • The onsite bus stop is sheltered and has raised benched seating available at all bus stops.
  • To reach the main entrance to the hospital, there is level access on the approach.
• By Train View
  • The nearest train station is Polsloe Bridge.
    The station is located along Hamlin Lane and is approximately 1.7 miles from the hospital (a 27 minute walk).
• Useful Links View
  • For information on bus providers please use the link below.
  • To view the web page described above click here (opens in new tab).
  • For information on an alternative bus provider please use the link below.
  • To view the web page described above click here (opens in new tab).
  • For information on train providers at Polsloe Bridge train station please use the link below.
  • To view the web page described above click here (opens in new tab).
  • For information on Polsloe Bridge train station please use the link below.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance (Royal Devon and Exeter Hospital - Wonford). Skip to the next section.

Getting Help and Assistance (Royal Devon and Exeter Hospital - Wonford)

• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located on level 1 of the main hospital building.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 01392 411 611.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Volunteers can be found at the main entrance.
• Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, Makaton on request, different languages on request, voice recognition CD on request and audio on request.
• There is an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are not available.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is available at the hospital.
• The mobility scooter charging point is located in the main reception area.
• Mobility aids are available to help patients move around and include; wheelchairs.
• To obtain mobility aids please contact a member of staff.
• There is a Safe Place at this hospital which is located at the main entrance.

You are on Hospital Parking (Car Park A). Skip to the next section.

Hospital Parking (Car Park A)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located at the front of the hospital grounds.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is not a/are not Blue Badge parking bay(s) available.
• Drop-off Point View
  • There is not a designated drop-off point.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located throughout the car park.
  • Payment machines are located at the front of the car park and at the rear of the car park.
  • There is a payment machine at a convenient height for wheelchair users.
  • There is not a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • To see the hospital parking charges please click here (opens new tab).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The hospital entrance is not clearly visible from the car park.
  • The route from the car park to the hospital entrance is clearly signposted.
  • The nearest designated Blue Badge parking bay is approximately 90m (98yd 1ft) from the hospital's main entrance.
• Comments View
  • Parking is free for carers who are on the Devon Carers register when the person they care for is staying in or visiting the hospital.

You are on Hospital Parking (Child Health Parking). Skip to the next section.

Hospital Parking (Child Health Parking)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located at the rear of the hospital grounds.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 1 designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 246cm x 487cm (8ft 1in x 15ft 12in).
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is not a designated drop-off point.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the entrance to the car park.
  • Payment signs do make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
  • Payment machines are located inside the hospital building.
  • There is not a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • To see the hospital parking charges please click here (opens new tab).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 5m (5yd 1ft) from the child health entrance.
• Comments View
  • Parking is free for carers who are on the Devon Carers register when the person they care for is staying in or visiting the hospitals.

You are on Hospital Parking (Main Entrance Accessible Parking). Skip to the next section.

Hospital Parking (Main Entrance Accessible Parking)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car parking facilities are for Blue Badge holders only.
  • The car park is located at the front of the hospital grounds, to the right of the main entrance.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are signposted but have no markings.
  • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 480cm (7ft 7in x 15ft 9in).
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located directly in front of the hospital's main entrance.
  • There is not a dropped kerb from the drop-off point.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located throughout the car park.
  • Payment signs do make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
  • Free parking for Blue Badge holders is for 2 hours only.
  • Payment machines are located at the side of the car park.
  • There is a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • To see the hospital parking charges please click here (opens new tab).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 30m (32yd 2ft) from the main entrance.
• Comments View
  • Parking is free for carers who are on the Devon Carers register when the person they care for is staying in or visiting the hospital.

You are on Outside Access (Child Health Entrance). Skip to the next section.

Outside Access (Child Health Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the child health building.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 159cm (5ft 3in).
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 99cm (3ft 3in).
  • There is a door release button when exiting.
  • The height of the door release button is 120cm (3ft 11in).
  • Standard manual wheelchairs are available for people to borrow at this entrance.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width but one door is locked.
  • The door(s) may be difficult to open.
  • The width of the door opening is 78cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 154cm.
• Ramp/Slope Details View
  • The ramp/slope is located in front of the entrance.
  • The ramp/slope gradient is slight.

You are on Department / Service (Child Health - Ground Floor). Skip to the next section.

Department / Service (Child Health - Ground Floor)

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• Department / Service Access View
  • Child health - ground floor is located in the rear left corner of the hospital grounds.
  • There is level access throughout the department/service.
  • There is clear signage on the department/service.
  • The type of flooring is carpet.
  • The department/service does not play background music.
  • The lighting levels are moderate to good.
• Department / Service Facilities View
  • This department/service has; a main reception, a waiting room/area, consultation rooms, ambulant toilet facilities for everyone and standard toilet facilities.
  • There are 8 consultation/treatment rooms in this department/service.
  • A hearing assistance system is not available in the department/service.
  • A mobile hoist is not available on the department/service.
  • There are accessible toilet facilities within the department/service.
  • There are standard toilet facilities within this department/service.

You are on Opening Times (Child Health). Skip to the next section.

Opening Times (Child Health)

• Monday 09:00 - 18:00.
• Tuesday 09:00 - 18:00.
• Wednesday 09:00 - 18:00.
• Thursday 09:00 - 18:00.
• Friday 09:00 - 18:00.
• Saturday Closed.
• Sunday Closed.

You are on Reception (Child Health Reception). Skip to the next section.

Reception (Child Health Reception)

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• Reception View
  • The reception point is located in between the first and second doors of the child health entrance.
  • The reception point is approximately 2m (2yd 7in) from the first door of the child health entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is medium height (77cm - 109cm).
  • There is not sufficient space to write or sign documents on the counter.
  • There is not a low section of the counter (76cm or below) available.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is not a hearing assistance system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is not a waiting area close to the reception point.

You are on Waiting Room / Area (Ground Floor Waiting Room). Skip to the next section.

Waiting Room / Area (Ground Floor Waiting Room)

• There is a waiting room / area.
• The waiting room / area is approximately 8m from the child health entrance.
• There is level access into the waiting room / area.
• There is a/are door(s) into the waiting room / area.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are permanently held open.
• The width of the door opening is 78cm (2ft 7in).
• The type of flooring is carpet.
• There is not a space for a wheelchair user to wait within the seating area.
• No chairs are permanently fixed.
• Some chairs with armrests are available.
• No tables are permanently fixed.
• The surface height of the lowest table is 43cm.
• The tables do contrast visually with the floor.
• There is ample room for a wheelchair user to manoeuvre.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the waiting room / area.
• There is not a television.
• Vending machines are not available.
• A water dispenser is not available.
• There is not a play area or toys/books for a child to play with.
• There is not space for an assistance dog to rest within the seating area.
• Lighting levels are good.

You are on Consultation / Treatment Room (G13). Skip to the next section.

Consultation / Treatment Room (G13)

• There is / are 8 consultation / treatment room(s) available.
• The name / number of the room surveyed was; G13.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 78cm (2ft 7in).
• The type of flooring is carpet.
• There is not room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Consultation / Treatment Room (G15). Skip to the next section.

Consultation / Treatment Room (G15)

• There is / are 8 consultation / treatment room(s) available.
• The name / number of the room surveyed was; G15.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 78cm (2ft 7in).
• The type of flooring is carpet.
• There is not room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• All chairs have armrests available.
• No tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Consultation / Treatment Room (G22). Skip to the next section.

Consultation / Treatment Room (G22)

• There is / are 8 consultation / treatment room(s) available.
• The name / number of the room surveyed was; G22.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 79cm (2ft 7in).
• The type of flooring is carpet.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• No tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Consultation / Treatment Room (G24). Skip to the next section.

Consultation / Treatment Room (G24)

• There is / are 8 consultation / treatment room(s) available.
• The name / number of the room surveyed was; G24.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 78cm (2ft 7in).
• The type of flooring is carpet.
• There is not room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Toilet with Adaptations (Ground Floor - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Ground Floor - Right Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located in front and to the right as you enter the child health building.
  • This accessible toilet is approximately 5m from the child health entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 93cm (3ft 1in).
  • The contrast between the internal door and wall is high.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is high.
• Toilet Features View
  • The dimensions of the accessible toilet are 145cm x 196cm (4ft 9in x 6ft 5in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The height of the light switch/pull cord is 105cm from floor level.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 71cm.
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail on the transfer side.
  • The visual contrast between the dropdown rail(s) and wall is low.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the left.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is low.
  • The contrast between the walls and floor is medium.
  • There is not an emergency alarm.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are pedal bin and clinical waste disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 44cm (1ft 5in).
  • The toilet seat colour contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 88cm (2ft 11in).
  • The contrast between the toilet roll holder and the wall is low.
  • There is a wash basin.
  • The wash basin and tap(s) cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 80cm (2ft 7in).
  • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is low.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 96cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 134cm (4ft 5in).
  • The contrast between the towel dispenser and the wall is medium.
  • There is not a hand dryer.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 112cm.

You are on Standard Toilet(s) (Ground Floor Toilets). Skip to the next section.

Standard Toilet(s) (Ground Floor Toilets)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 8m from the child health entrance.
  • There is pictorial signage on or near the toilet door.
  • The visual contrast between the external toilet door(s) and wall(s) is high.
  • The colour contrast between the internal toilet door(s) and wall(s) is high.
  • The colour contrast between the walls and floor is medium.
  • Some toilet seats have a visual colour contrast.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 90cm.
  • The wash basin(s) tap type is twist/turn.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser is located above and to the right or left of the wash basin.
  • Lighting levels are good.

You are on Location of Toilet/Changing Facilities (Royal Devon and Exeter Hospital (Wonford)). Skip to the next section.

Location of Toilet/Changing Facilities (Royal Devon and Exeter Hospital (Wonford))

• Changing Places facilities are located opposite the main reception on level 1.
• Accessible toilet facilities are located within the main hospital main entrance lobby, within the Princess Elizabeth orthopaedic centre entrance lobby, within the centre for women's health entrance lobby and on level 2 of the main hospital corridor.
• Female and male standard toilet facilities are located within the main hospital main entrance lobby, on both level 1 and level 2 of the Princess Elizabeth orthopaedic centre, within the centre for women's health entrance lobby and on level 2 of the main hospital corridor.
• Parent and baby changing facilities are located within the main hospital entrance lobby on Level 1.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Child Health - First Floor link (new tab) - click here.
• Royal Devon and Exeter Hospital (Wonford) Building Guide link (new tab) - click here.
• Parking at Royal Devon and Exeter Hospital (Wonford) link (new tab) - click here.
• Toilets at Royal Devon and Exeter Hospital (Wonford) link (new tab) - click here.