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Chatsworth Ward

Royal Hospital for Neuro-disability, West Hill, Putney, London, SW15 3SW

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Access Guide

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Getting To (Chatsworth Ward)

  • The most accessible route from the main entrance Blue Badge bays has step-free level access and uneven surfaces.
  • Access to Chatsworth Ward is via the main entrance.
  • There is not a drop-off point at this entrance.
  • Chatsworth Ward is located on the ground floor of Chatsworth Wing.
  • Chatsworth Ward is approximately 5m from the Chatsworth Wing lift.
  • From the first door of the main entrance, turn right and take the platform lift down the small level change.
    On exiting the lift, the entrance to Chatsworth Ward is to the right.
  • Internally the most accessible route has step-free level access and a lift.
  • Some flooring along the route is shiny.
  • There are not resting areas along the route.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • View more information on getting to and around the hospital (opens new tab).

Parking (Main Entrance Blue Badge Bays)

  • Car Park View
    • The car park is located in front of the main entrance.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 4 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 212cm (width) x 475cm (depth).
    • The hatched/marked zones vary between bays.
    • The width of the marked zone is 124cm.
    • The dimensions of the designated Blue Badge parking bays vary in size.
    • The nearest designated bay is 5m from the main entrance.
    • The most accessible route from the Blue Badge parking has step-free level access and uneven surfaces.
  • Charges and Restrictions View
    • This car park is for Blue Badge holders only.
    • Parking is free for Blue Badge holders.
    • Clearly presented parking signs are not available.
    • All visitors must enter their vehicle registration at reception.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Entrance (Main Entrance)

  • This entrance is located at the right end of the main hospital building.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a slight gradient.
  • The ramp is over 150cm wide with handrails on both sides.
  • There is a bell at a height of 144cm.
  • The height of the hand sanitiser is 111cm.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 142cm.
  • The doors have a high visual contrast.
  • There is a second set of double manual doors .
  • The second set of doors are permanently held open.
  • The width of the opening is 151cm.
  • The second set of doors have a low visual contrast.
  • The width of the opening after the second set of doors which leads into the main reception area is 104cm.
  • There is step-free level access as you enter.
  • This entrance brings you to the main reception on the ground floor of the main hospital building.
    There is a similar entrance the other side of the entrance lobby, which can be used when approaching from the rear of the main hospital building, however the slope at this entrance is steep.
    Both entrances lead to the same second door.

Lift (Chatsworth Wing)

  • The lift surveyed is located along the linking corridor opposite the main reception.
  • This lift is a platform lift.
  • The distance from the main entrance is 15m.
  • The most accessible route to the lift has step-free level access.
  • The ground floor of the main hospital building and the ground floor of Chatsworth Wing are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a high visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 101cm.
  • The internal dimensions of the lift are 167cm (width) x 219cm (depth).
  • The internal lift control buttons have tactile markings and a high visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a separate door to exit.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Stairs (Chatsworth Wing)

  • The stairs surveyed are located along the linking corridor opposite the main reception.
  • The ground floor of the main hospital building and the ground floor of Chatsworth Wing can be accessed by these stairs.
  • There are 6 steps between floors.
  • The steps are clearly marked and have a handrail on the right going down.
  • The handrail is easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There is a gate at the top of the stairs which opens away from the stairs.
    The gate has a closer but is easy to open.

Ward (Chatsworth Ward)

  • Ward Information View
    • This is a specialist nursing ward.
    • This is a shared ward.
    • There are 20+ side rooms available.
    • There are 20+ beds in total on the ward.
  • Location and Access View
    • There is written text signage on or near the door.
    • There is step-free level access into this ward.
    • There is a buzzer at a height of 143cm.
    • There is a key fob/card reader at a height of 101cm.
    • The height of the hand sanitiser is 130cm.
    • There are double automatic doors with a medium visual contrast.
    • The doors open towards you.
    • The width of the opening is 127cm.
  • Getting Around View
    • There is step-free level access throughout.
    • Access throughout may include doors permanently held open.
    • Some flooring is shiny.
    • The walls and floor have a high visual contrast.
    • There is no (or very little) background noise in this area.
    • Wayfinding signage is not provided.
    • Signage is clearly visible with high contrasting colours.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
  • Reception / Nurses' Station View
    • The height of the desk is 76cm.
    • There is not a lowered section at the desk.
    • The desk has patterned/distracting backgrounds.
    • There is not a hearing assistance system.
  • Facilities and Services View
    • Seating available on the ward includes: chairs with armrests, chairs without armrests and stools.
    • There is not a hearing assistance system.
    • The hoist is mobile.
    • There is a relatives' room for the ward.
    • The following facilities are available for patients: toilets with adaptations and washrooms.
    • The following facilities are available for visitors: standard toilets.
    • The nearest toilet with adaptations for visitors is located along the corridor to the left of the main reception, in the main hospital building.
  • Visiting Hours View

Toilet and Changing Facilities (Patients)

  • Toilet Facilities View
    • There are 4 toilets with adaptations.
    • Toilets with adaptations are located along each of the side corridors off the main ward corridor.
    • The transfer space varies between left and right in the toilets with adaptations.
  • Washroom and Shower Facilities View
    • The washroom facilities which have adaptations are located along the main ward corridor opposite the nurses station, and opposite room 31.

Toilet and Changing Facilities (Visitors)

  • Toilet Facilities View
    • The male and female step-free toilet facilities are located along the main ward corridor, opposite the nurses station.

Room (Tea and Rest Room)

  • The room is located at the end of the first side corridor on the left.
  • The distance from the ward entrance is 10m.
  • The most accessible route to the room has step-free level access and doors permanently held open.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There are double manual doors with a medium visual contrast.
  • The doors open inwards.
  • The width of the opening is 150cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests, chairs without armrests and stools.
  • Furniture available in the room includes: tables and coffee tables.
  • The surface heights are not suitable for wheelchair users.
  • The clear underside space of the surfaces is not suitable for wheelchair users.
  • There is not a hearing assistance system.
  • Additional facilities/services include: a television with subtitles, a water dispenser and a wash basin.
  • There may be background noise in this room.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There are kitchen facilities in this room.
    The height of the counter is 86cm.
    The wash basin has a knee recess, and is at a height of 86cm, with a lever mixer tap.
    The kitchen area has a microwave, fridge, kettle, and storage at high and low levels.

Lounge (Day Room)

  • The lounge is located along the main ward corridor, on the right after the nurses station.
  • There is step-free level access into the lounge.
  • There are double manual doors with a medium visual contrast.
  • The doors are permanently held open.
  • The width of the opening is 147cm.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Seating available in the lounge includes: chairs without armrests and stools.
  • Furniture available in the lounge includes: tables and height adjustable tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There is a TV with subtitles.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Bathroom with Adaptations (Shower Room)

  • Location and Access View
    • The bathroom surveyed is located along the main ward corridor, on the left just before the nurses' station.
    • The most accessible route to the bathroom has step-free level access.
    • There is step-free level access into the bathroom.
    • There is pictorial signage on or near the door.
    • The door opens inwards and has a medium visual contrast.
    • The width of the door opening is 110cm.
    • The door has no lock.
    • Internally the door has a low visual contrast.
    • There is not a grab rail on the internal door .
  • Dimensions and Features View
    • The dimensions of the bathroom are 380cm (width) x 310cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • The wash basin is 84cm from the floor.
    • The wash basin has a lever tap.
    • There are no vertical grab rails at the wash basin.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 112cm from the floor.
    • The towel dispenser has a low visual contrast.
    • The towel dispenser is 120cm from the floor.
    • There is not a hand dryer.
    • There is no emergency alarm.
    • There is no mirror.
    • There is a shelf, however there is an obstruction in front of it.
    • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
    • The bathroom has no disposal facilities.
    • There are multiple coat hooks.
    • The coat hooks are 169cm from the floor.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
    • The bathroom has a wheel-in shower.
    • There is room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
    • There is a detachable shower head.
    • The shower controls are lever mixer.
    • There is a shower seat.
    • There is a grab rail for the shower.
    • The shower grab rail has a low visual contrast.

Toilet with Adaptations (Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located at the end of the main ward corridor, on the right.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is no signage on or near the door.
    • The door opens by sliding and has a medium visual contrast.
    • The width of the door opening is 85cm.
    • The door has a locking handle.
    • Internally the door has a low visual contrast.
    • There is not a grab rail on the internal door .
  • Dimensions and Features View
    • The dimensions of the cubicle are 160cm (width) x 172cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 73cm (from the side of the toilet pan).
    • There is a push button flush on top of the cistern.
    • There is no horizontal grab rail for the toilet.
    • There is no vertical grab rail for the toilet.
    • There are dropdown rails on both sides of the toilet.
    • The dropdown rails have a low visual contrast.
    • The toilet seat is 42cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is not a toilet roll holder.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 82cm from the floor.
    • The wash basin has a lever mixer tap.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 114cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a high visual contrast.
    • The towel dispenser is 116cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is no mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a nappy/incontinence items bin.
    • There are no coat hooks.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.

Toilet with Adaptations (Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located along the first side corridor, opposite room 8.
    • The most accessible route to the toilet has step-free level access and doors permanently held open.
    • There is step-free level access into the facility.
    • There is pictorial, written text and dementia friendly signage on or near the door.
    • The door opens by sliding and has a medium visual contrast.
    • The width of the door opening is 91cm.
    • The door has a hook lock.
    • Internally the door has a low visual contrast.
    • There is not a grab rail on the internal door .
  • Dimensions and Features View
    • The dimensions of the cubicle are 163cm (width) x 176cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet.
    • The lateral transfer space is 64cm (from the side of the toilet pan).
    • There is a push button flush on top of the cistern.
    • There is no horizontal grab rail for the toilet.
    • There is no vertical grab rail for the toilet.
    • There are dropdown rails on both sides of the toilet.
    • The dropdown rails have a low visual contrast.
    • The toilet seat is 42cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is not a toilet roll holder.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 81cm from the floor.
    • The wash basin has a lever mixer tap.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 111cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a low visual contrast.
    • The towel dispenser is 111cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is no mirror.
    • There is no shelf.
    • The cubicle has a pedal bin and a clinical waste bin.
    • There are no coat hooks.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.