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Reed's Café and Restaurant

Royal Hospital for Neuro-disability, West Hill, Putney, London, SW15 3SW

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Access Guide

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Getting To (Reed's Café and Restaurant)

  • The most accessible route from the main entrance Blue Badge bays has step-free level access and uneven surfaces.
  • Access to Reed's Café and Restaurant is via the main entrance.
  • There is not a drop-off point at this entrance.
  • Reed's Café and Restaurant is located on the ground floor of the main hospital building.
  • Reed's Café and Restaurant is approximately 55m from the main hospital entrance.
  • From the main entrance, take the corridor to the left of the reception desk.
    Turn right onto the main hospital corridor.
    The entrance to Reed's Café and Restaurant is ahead on the right.
  • Internally the most accessible route has step-free level access and doors permanently held open.
  • Some flooring along the route is shiny and patterned.
  • There are resting areas along the route.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The following toilet facilities are available along the route; a toilet with adaptations (with left hand transfer) and standard toilets.
  • View more information on getting to and around the hospital (opens new tab)

Parking (Main Entrance Blue Badge Bays)

  • Car Park View
    • The car park is located in front of the main entrance.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 4 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 212cm (width) x 475cm (depth).
    • The hatched/marked zones vary between bays.
    • The width of the marked zone is 124cm.
    • The dimensions of the designated Blue Badge parking bays vary in size.
    • The nearest designated bay is 5m from the main entrance.
    • The most accessible route from the Blue Badge parking has step-free level access and uneven surfaces.
  • Charges and Restrictions View
    • This car park is for Blue Badge holders only.
    • Parking is free for Blue Badge holders.
    • Clearly presented parking signs are not available.
    • All visitors must enter their vehicle registration at reception.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Entrance (Main Entrance)

  • This entrance is located at the right end of the main hospital building.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a slight gradient.
  • The ramp is over 150cm wide with handrails on both sides.
  • There is a bell at a height of 144cm.
  • The height of the hand sanitiser is 111cm.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 142cm.
  • The doors have a high visual contrast.
  • There is a second set of double manual doors .
  • The second set of doors are permanently held open.
  • The width of the opening is 151cm.
  • The second set of doors have a low visual contrast.
  • The width of the opening after the second set of doors which leads into the main reception area is 104cm.
  • There is step-free level access as you enter.
  • This entrance brings you to the main reception on the ground floor of the main hospital building.
    There is a similar entrance the other side of the entrance lobby, which can be used when approaching from the rear of the main hospital building, however the slope at this entrance is steep.
    Both entrances lead to the same second door.

Eating and Drinking (Reed's Café and Restaurant)

  • Reed's Café and Restaurant is located on the ground floor of the main hospital building.
  • The most accessible route has step-free level access and doors permanently held open.
  • There is step-free level access into this area.
  • There are double manual doors with a low visual contrast.
  • The doors are permanently held open.
  • The width of the opening is 130cm.
  • This area has a counter where food and drink can be ordered, staff who can provide assistance with ordering and designated seating.
  • Full table service is not available.
  • Menus are handheld, wall-mounted and pictorial.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws, takeaway cups and takeaway cutlery.
  • There is not a hearing assistance system.
  • The payment counter was surveyed.
  • The counter is located ahead from the restaurant entrance.
  • There is step-free level access to the counter.
  • The height of the counter is 85cm.
  • There is not a lowered section at the counter.
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is shiny and patterned.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in this area includes: chairs without armrests and armchairs.
  • Furniture available in this area includes: tables and coffee tables.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is no (or very little) background noise in this area.
  • Lighting levels were even at the time of the survey, with unshaded light sources.