You are on Hotel Summary. Skip to the next section.

Hotel Summary

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• Hotel Information View
  • The hotel has its own parking facilities.
  • There is a designated drop off point.
  • The hotel has 411 rooms in total.
  • There is an/are accessible room(s) within the hotel.
  • The hotel has 4 accessible room(s) with accessible ensuite facilities.
  • There is/are 4 accessible room(s) with a wet room/wheel in shower.
  • There is an/are adjoining room(s) available for the accessible room(s).
  • There is an/are adjoining room(s) available for the standard room(s).
  • Accessible toilet facilities are available.
• Additional Accessibility Aids View
  • Vibrating pillows with flashing beacons are available on request.
  • Portable hoists are available on request.
  • Other auxiliary aids include; For all specialised equipment (e.g. hoist apparatus, electronic mattresses etc.) ordered by the guest from a third party for use in their room, the hotel recommend this is clearly labelled “ACCESS” with the name of the guest and “CONCIERGE”.
    The hotel team will ensure this is delivered to your room with your luggage on check in.
    Clinical waste disposal and Sharps bins service may be arranged with prior notice.
• Conference and Meeting Facilities View
  • Conference/meeting facilities are available.
  • The conference/meeting facilities are located on the Lower Ground Floor, Ground Floor and 1st Floor.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• The alternative formats documents can be provided in include: large print.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• The mobility aids available include wheelchairs.
• To obtain mobility aids please contact concierge or reception.
• There is not a designated place of safety which can be used by people who may feel scared or at risk.

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• Comments View
  • The evacuation form is available in large print.
  • For large print information or menus from restaurants please request them in advance.

You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • The hotel is located in central London, within the congestion charging zone and less than 5 miles away from both M4 and M40 motorways.
  • The hotel has a car park with 29 parking spaces available, including 1 Blue Badge parking bay. There are also several public car parks available nearby.
• By Bus View
  • There is a bus stop within 150 metres of the hotel.
• By Train View
  • The nearest Railway Station is Paddington.
• By Underground View
  • The nearest underground station is Lancaster Gate (Central Line).
  • The nearest step-free underground station is Bond Street (Central Line) and Green Park (Piccadilly and Victoria Lines).
• Useful Links View
  • The hotel is within one hour from 4 international airports, with Heathrow 30 minutes away via Paddington station.

You are on Hotel Parking. Skip to the next section.

Hotel Parking

• The hotel does have its own parking facilities.
• The car park is located on the 2nd Floor, accessed by a ramp to the right of the main entrance.
• The car park type is open air/surface.
• The car park does have a height restriction barrier.
• The maximum height of the restriction barrier is 198cm.
• The car park does have a barrier control system.
• The barrier controls/touchscreen can be reached from the car.
• The car park surface is tarmac.
• There is a/are Blue Badge parking bay(s) available.
• The Blue Badge bay(s) is/are clearly marked.
• There is/are 1 designated Blue Badge parking bay(s) within the car park.
• The dimensions of the designated Blue Badge parking bay(s) surveyed are 236cm x 577cm.
• There is a 120cm hatched zone around the Blue Badge parking bay(s).
• Parking spaces for Blue Badge holders do not need to be booked in advance.
• The Blue Badge bay does not need to be booked in advance, but it is advised to do so to ensure that the space is available.
• Clearly marked/signposted parent and child parking bays are not available.
• All parking spaces are provided on a first come first served basis.
• There is also an overflow car park for visitors.
• There are additional standard parking bays around the corner from the main car park and building entrance.
  There is a 2m height limit to access the additional parking area.
• There are parking charges for the car park.
• Parking is not free for visitors of the venue.
• Payment signs are provided.
• Payment signs are clearly presented.
• Payment signs are located at the entrance to the car park.
• Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
• Parking is not free for Blue Badge holders.
• To see the parking charges please click here (opens new tab).
• The route from the car park to the entrance is accessible to a wheelchair user unaided.
• The entrance is clearly visible from the car park.
• The surface on the approach to the entrance is tarmac.
• There is not a road to cross between the car park and the entrance.
• The nearest designated Blue Badge parking bay is approximately 9m from the Car Park - Second Floor entrance.

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• Comments View
  • Tickets to access the car park are obtained from the machine at the car park entrance or by the doorman at the main entrance.
  • The payments are made at reception.
  • The button and ticket slot for the barriers at the entrance are 110cm to 115cm high.
  • There are 2 electrical vehicle charging points/ bays for hotel guests to use on a complimentary basis. The charging points controls are up to 125cm high.

You are on Outside Access (Car Park - Second Floor). Skip to the next section.

Outside Access (Car Park - Second Floor)

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• Entrance View
  • This information is for the entrance located on the second floor, leading from the car park to the second floor lift lobby area.
  • The entrance area/door is not clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is an intercom.
  • The height of the intercom is 137cm (4ft 6in).
  • A key card is required for access at this entrance.
  • The height of the key card reader is 110cm.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the opening is 103cm.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the opening is 93cm.
  • There is not a member of staff available for assistance at this entrance.
  • There is a push button at the first entrance door to exit back out onto the car park. It is 115cm high.

You are on Drop-Off Point / Pick Up Point (Main Entrance). Skip to the next section.

Drop-Off Point / Pick Up Point (Main Entrance)

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• Drop-Off Point View
  • There is a designated drop-off point.
  • The drop-off point is not signposted/clearly marked.
  • The drop-off point is located in front of the main entrance.
  • The route from the drop-off point is accessible to a wheelchair user unaided.
  • There is a kerb creating an 8cm step directly in front of the door from the drop-off point. However, there is a 2m wide area to the right of the entrance which is level with the pavement.
    Photographs 1-5 show the exit onto Lancaster Terrace from the drop-off point and photograph 6 shows the taxi rank outside the main entrance.

You are on Approach (Main Entrance). Skip to the next section.

Approach (Main Entrance)

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• Approach View
  • The surface of the approach is block paving.
  • There is step-free access on the approach.
  • There is a slope with a very easy incline.
• Ramp/Slope View
  • The very slight slope is located leading towards the entrance.
    The pavement shown is to the left-hand side of the entrance, off Westbourne Street.
    There is a dropped kerb on the pavement depending on the pedestrian's direction of travel.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the building, off Westbourne Street (A402).
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Royal Lancaster'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) by revolving.
  • The door(s) is/are single width.
  • The width of the opening is 134cm.
  • There is a member of staff available for assistance at this entrance.
  • There is a slow down button for the revolving door that is 94cm high.
    There are 2 manual, single, heavy doors to the left of the revolving door.
    They are 95cm and 98cm wide.
    The first opens towards you and the second opens away from you.
    They both have a slight lip and a dark mat on the floor.
    There is a doorman who can assist with the manual doors.

You are on Lobby (Ground Floor). Skip to the next section.

Lobby (Ground Floor)

• The type of flooring in the lobby is carpet and tiles.
• There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• Seating in the lobby includes; sofas, bench seating, armchairs and a mixture of seats with and without armrests.
• The lighting levels are good.
• Wayfinding signage is provided.
• Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the lobby area.
• Wayfinding signage is clearly presented/easy to read.
• Dementia friendly signage is not provided.
• This lobby does play background music in public areas.
• Music is played throughout the area.

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• Comments View
  • There are various different coffee tables within the area that vary from 40cm to 48cm high.
  • There is directional signage by the concierge counter to the side of the lobby.

You are on Reception. Skip to the next section.

Reception

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• Reception View
  • The reception point is located in the ground floor lobby, directly ahead from the main entrance.
  • The reception point is approximately 10m (10yd 2ft) from the main entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is 95cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is a hearing assistance system at the reception point.
  • The type of system is a portable loop.
  • The hearing assistance system is not signed.
  • Staff are not trained to use the hearing assistance system.
  • The hearing assistance system was not tested at the time of the survey.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
  • Music is played everywhere.
  • The type of flooring in the reception area is carpet and tiles.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is signage by the concierge counter to the side of the lobby.
    .
• Reception Seating Area View
  • There is a seating area close to the reception point.
  • There is seating around the lobby area which can be used.

You are on Counter (Concierge Desk). Skip to the next section.

Counter (Concierge Desk)

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• Counter View
  • The counter is located in the ground floor lobby, close to the main entrance and reception desk.
  • The counter is approximately 11m (12yd 1in) from the main entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a plain background.
  • The lighting levels at the counter are good.
  • The height of the counter is 100cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • Clipboards can be provided to anyone who is unable to use the counter.
  • There is a hearing assistance system at the counter.
  • The type of system is a portable loop (on request only).
  • The hearing assistance system is not signed.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided near the counter.
  • Music is played everywhere.
  • The type of flooring in this area is carpet and tiles.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
• Seating Area View
  • There is a seating area close to the counter.
  • Access to the seating area is unobstructed.
  • Seating is available throughout the lobby area and offers a choice of seating with and without armrests.

You are on Counter (Luggage). Skip to the next section.

Counter (Luggage)

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• Counter View
  • The counter is located in the ground floor lobby, to the right from the main entrance.
  • The counter is approximately 5m (5yd 1ft) from the main entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a plain background.
  • The lighting levels at the counter are good.
  • The height of the counter is 100cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is not staffed.
  • There is not a bell to attract attention.
  • Clipboards can be provided to anyone who is unable to use the counter.
  • There is a hearing assistance system at the counter.
  • The type of system is a portable loop (on request only).
  • The hearing assistance system is not signed.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided near the counter.
  • Music is played everywhere.
  • The type of flooring in this area is tiles.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
• Seating Area View
  • There is a seating area close to the counter.
  • Access to the seating area is unobstructed.
  • Seating is available throughout the lobby area and offers a choice of seating with and without armrests.

You are on Lift (All Floors). Skip to the next section.

Lift (All Floors)

• There is a lift for public use.
• The lift is located to the left-hand side of the ground floor reception and lobby area.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 26m (28yd 1ft) from the main entrance.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are LG, G, 1-19.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 88cm (2ft 11in).
• The dimensions of the lift are 145cm x 140cm (4ft 9in x 4ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.
• There is a/are similar lift(s) available.

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• Comments View
  • There are other lifts with slightly different dimensions.
  • For example, there is another lift with dimensions of 148cm by 122cm.
  • The written list of services within the lift only gives information to the 2nd floor, however, the audible announcer will state what services are on each floor.
  • The key card reader in the lift is 125cm high.

You are on Eating and Drinking (Hyde Café - Ground Floor). Skip to the next section.

Eating and Drinking (Hyde Café - Ground Floor)

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• Location and Access View
  • The following information is for the café.
  • The café is located on the ground floor, to the rear of the reception and lobby area.
  • There is step-free access to the café.
  • There are 2 access points, both of which are approximately 120cm in width.
    They are narrowed to approximately 80cm by moveable decoration pieces.
• Service and Menus View
  • Tables can be booked in advance.
  • There is full table service and a counter where food and drink can be ordered.
  • Staff can bring food and/or drinks to tables.
  • Menu types include: handheld menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • The titles of items are in bold and clear writing however, the descriptions are fainter and harder to read.
    Large print menus are available on request.
  • The type of food served here is sweet and savoury snacks and afternoon teas.
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times.
  • There is a hearing assistance system .
  • The system is a portable loop.
  • The hearing assistance system is available only on request.
  • The hearing assistance system is not signed.
  • There is a portable card machine available for payment.
• Service Counter(s) View
  • The height of the counter is 110cm.
  • There is a moveable card machine available for payment.
  • The type of flooring in this area is carpet and tiles.
  • The lighting levels are good.
  • There is a central counter that is 89cm high.
    It has fridges underneath and various sweet treats laid on top.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The height between the floor and the underside of the lowest dining table is 60cm.
  • The distance between the floor and the underside of the highest dining table is 70cm.
  • The surface height of the lowest table is 63cm.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • In this area there are coffee tables, armchairs, sofas and bench seats.
  • The type of flooring in this area is carpet and tiles.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are good.
  • Lighting levels can be adjusted by a member of staff upon request.
  • Lighting levels may be lower in the evening.
  • The lights are dimmed from approximately 16:20.

You are on Other Floors (Ground Floor to 2nd Floor). Skip to the next section.

Other Floors (Ground Floor to 2nd Floor)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located to the left of the main reception in the ground floor lobby area.
  • The stairs are approximately 19m from the main entrance.
  • The stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are G, 1, 2.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are not between the recommended 15cm and 18cm.
  • The height of the step(s) is/are 14cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • The depth of the steps are 32cm.
  • The steps are not clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.

You are on Eating and Drinking (Park Lounge Bar - 1st Floor). Skip to the next section.

Eating and Drinking (Park Lounge Bar - 1st Floor)

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• Location and Access View
  • The following information is for the bar.
  • The bar is located to the right on the 1st Floor.
  • There is step-free access to the bar.
• Service and Menus View
  • There is full table service and a bar where food and drink can be ordered.
  • Staff can bring food and/or drinks to tables.
  • Menu types include: handheld menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • There are large prints menus available on request.
  • The type of food served here is hot and cold meals and snacks.
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times.
  • There is a hearing assistance system .
  • The system is a portable loop.
  • The hearing assistance system is available only on request.
  • The hearing assistance system is not signed.
  • There is a portable card machine available for payment.
• Service Counter(s) View
  • The height of the counter is 108cm.
  • There is a moveable card machine available for payment.
  • The type of flooring in this area is carpet.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The height between the floor and the underside of the lowest dining table is 62cm.
  • The distance between the floor and the underside of the highest dining table is 71cm.
  • The surface height of the lowest table is 55cm.
  • The surface height of the highest table is 109cm.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • In this area there are coffee tables, high tables, armchairs, sofas and bench seats.
  • The type of flooring in this area is carpet.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are varied.
  • Lighting levels may be lower in the evening.

You are on Eating and Drinking (Park Restaurant - 1st Floor). Skip to the next section.

Eating and Drinking (Park Restaurant - 1st Floor)

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• Location and Access View
  • The following information is for the restaurant.
  • The restaurant is located on the 1st Floor, to the rear of the Park Lounge Bar.
  • There is step-free access to the restaurant.
  • For access there are double manual doors which is permanently held open.
  • There is a single door to access the restaurant.
    The single door width is 110cm.
    There is a very slight slope at the threshold to the entrance.
    There is a welcome counter close to the entrance which is approximately 110cm high.
• Service and Menus View
  • Tables can be booked in advance.
  • There is full table service and a buffet counter.
  • Staff can bring food and/or drinks to tables.
  • Menu types include: handheld menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • There are large print menus on request.
  • The type of food served here is breakfasts only.
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times.
  • There is a hearing assistance system .
  • The system is a portable loop.
  • The hearing assistance system is available only on request.
  • The hearing assistance system is not signed.
  • There is a portable card machine available for payment.
• Self-Service Counter(s) View
  • The height of the counter is 91cm.
  • There is a moveable card machine available for payment.
  • The type of flooring in this area is tiles.
  • The lighting levels are good.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The standard height for the underside of dining tables is 70cm.
  • The surface height of the highest table is 105cm.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • In this area there are high tables, armchairs, bench seats and high stools.
  • The type of flooring in this area is carpet and tiles.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are good.

You are on Eating and Drinking (Nipa Thai Restaurant - 1st Floor). Skip to the next section.

Eating and Drinking (Nipa Thai Restaurant - 1st Floor)

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• Location and Access View
  • The following information is for the restaurant.
  • The restaurant is located on the 1st Floor, to the right on exiting the lifts.
  • There is step-free access to the restaurant.
  • For access there are double manual doors which are permanently held open.
  • The entrance width is 123cm with no door.
    There is a welcome desk to the left immediately past the entrance.
• Service and Menus View
  • Tables can be booked in advance.
  • There is full table service.
  • Menu types include: handheld menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • Large print menus are available on request.
  • The type of food served here is Thai cuisine.
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times.
  • There is a hearing assistance system .
  • The system is a portable loop.
  • The hearing assistance system is available only on request.
  • The hearing assistance system is not signed.
  • There is a portable card machine available for payment.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The height between the floor and the underside of the lowest dining table is 64cm.
  • The standard height for the underside of dining tables is 76cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • In this area there are coffee tables and sofas.
  • The type of flooring in this area is carpet.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are good.
• Comments View
  • Photographs 6-8 show a 19cm step to the rear of the restaurant which accesses a small section of seating.
  • Photographs 9-12 show the area outside the restaurant and before the Park Lounge Bar.

You are on Eating and Drinking (Tony Page Island Grill - 1st Floor). Skip to the next section.

Eating and Drinking (Tony Page Island Grill - 1st Floor)

• The Tony Page Island Grill can be accessed via the 1st Floor of the hotel or from Lancaster Terrace.
• There is step-free access.
• For more information about the Tony Page Island Grill please click here (opens in new tab).

You are on Accessible Toilet(s) (Right Hand Transfer - 1st Floor). Skip to the next section.

Accessible Toilet(s) (Right Hand Transfer - 1st Floor)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located on the 1st Floor at the entrance to the Nipa Thai, Park Lounge Bar/ Restaurant and Island Grill.
  • This accessible toilet is approximately 20m (21yd 2ft) from the lifts.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 89cm (2ft 11in).
  • The contrast between the internal door and wall is good.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 165cm x 234cm (5ft 5in x 7ft 8in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 105cm (3ft 5in).
  • The transfer space is obstructed by a sanitary bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is poor.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary, general waste (with no lid) and wall recess bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 131cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet does not have a backrest or a cistern.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 44cm (1ft 5in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 62cm (2ft).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 73cm (2ft 5in).
  • There are no vertical wall-mounted grab rails at the wash basin.
  • The wash basin tap type is lever mixer.
  • There is not a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 81cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 99cm (3ft 3in).
  • The contrast between the towel dispenser and the wall is good.
  • There is not a hand dryer.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 74cm.
• Comments View
  • The soap dispenser is fixed to the left-hand side of the basin.

You are on Standard Toilet(s) (1st Floor). Skip to the next section.

Standard Toilet(s) (1st Floor)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located on the 1st Floor, by the entrance to the Park Lounge Bar and Restaurant.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 19m from the lifts.
  • The colour contrast between the external toilet door(s) and wall(s) is fair.
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 80cm.
  • The wash basin(s) tap type is lever.
  • Lighting levels are good.
  • The male toilet, shown in photographs 1-7, has 2 single, manual doors which open away from you and are 70-75cm wide.
    The female toilet, shown in photographs 8-12, has 1 single, manual door which opens away from you and is 70cm wide.
    There is an extra counter in both the male and female toilets that is 74cm high with a knee recess.

You are on Hotel Room Corridors. Skip to the next section.

Hotel Room Corridors

• There are not doors in corridors/walkways which have to be opened manually.
• The type of flooring in corridors/walkways is carpet.
• There is low colour contrast between the walls and floor in the majority of corridors/walkways.
• The lighting levels are good.
• Wayfinding signage is provided in corridors.
• Wayfinding signage is clearly presented/easy to read.
• Dementia friendly signage is not provided.
• There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• The hotel does not play background music in room corridors.
• There is step-free access throughout the building via lift(s).

You are on Accessible Room(s) (16th Floor). Skip to the next section.

Accessible Room(s) (16th Floor)

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• Accessible Room Information View
  • The details in this section relates to the accessible room(s) with a shower.
  • This type of accessible room is located on the 16th floor.
  • There is step-free access to this type of accessible room.
  • All accessible rooms of this type have similar specifications.
  • The ensuite transfer space for the accessible rooms varies from left to right.
  • Guests do not need to open a door between the lift and the room(s).
  • The room surveyed has an adjoining room.
• Bedroom Features View
  • The accessible room surveyed is located on the 16th floor.
  • The accessible room surveyed at the time of the visit was 1615.
  • There is step-free access to the accessible room surveyed.
  • There is numbered signage on or near the accessible room door.
  • The colour contrast between the external room door and wall is low.
  • The door is key card activated.
  • The fob/card reader height is 107cm.
  • The width of the door is 71cm.
  • There are lowered spy holes available.
  • The colour contrast between the internal room door and wall is low.
  • The bed type is double or zip and link.
  • The bed height is not adjustable.
  • The height of the bed is 60cm.
  • The measurement between the bed base and floor is 10cm.
  • The bed is moveable.
  • The room does have an unobstructed minimum turning space of 150cm x 150cm next to the bed.
  • The height of the desk is 69cm.
  • The desk is not height adjustable.
  • The desk knee recess does not have the recommended dimensions of 70cm (height) x 50cm (depth).
  • The height and depth of the knee recess is 69cm x 40cm.
  • The room surveyed had a desk chair without armrests.
  • Alternative seating can be requested.
  • Wardrobes have been adapted to allow use from a seated position.
  • Light switches are between 75cm and 120cm (4ft) from floor level.
  • Electric sockets are between 40cm and 100cm (4ft) from floor level.
  • Electric sockets are accessible from the bed.
  • There is an emergency alarm in the room.
  • The emergency pull cord alarm in the room is within reach and fully functional.
  • There is not a red flashing fire alarm beacon within the room.
  • The type of flooring is carpet.
  • The colour contrast between the room walls and floor is high.
  • The lighting levels in the room are moderate to good.
  • There is a counter that is 88cm high with a coffee machine and kettle.
    The controls next to the bed are 60 to 85cm high.
    There are USB charging points and controls for the lights and blinds.
• Ensuite Facilities View
  • The colour contrast between the external ensuite door and wall is high.
  • The ensuite door opens by sliding.
  • The door is easy to open.
  • The door has no lock.
  • The width of the door to the ensuite is 84cm.
  • The colour contrast between the internal ensuite door and wall is high.
  • The dimensions of the ensuite are 197cm x 291cm.
  • The ensuite does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The ensuite has a non-slip floor.
  • The colour contrast between the ensuite walls and floor is low.
  • There is an emergency alarm within the ensuite.
  • The emergency pull cord alarm in the ensuite is tied up and out of reach (higher than 10cm (4") from floor).
  • There is a red flashing fire alarm beacon within the ensuite.
  • Disposal facilities are available.
  • There is a/are general waste (with no lid) disposal units.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a shelf immediately next to or behind the toilet.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm.
  • There are no vertical wall-mounted grab rails at the wash basin.
  • The tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is not a wall fixed soap dispenser.
  • There is a bar of soap available.
  • The lighting levels in the ensuite are good.
• Toilet Details View
  • The height of the toilet seat above floor level is 50cm.
  • The toilet seat colour contrast is low.
  • The toilet has a lid.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 138cm.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The colour contrast between the dropdown rail(s) and wall is low.
  • There is not a/are not wall-mounted grab rail(s) available.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 72cm.
• Shower Details View
  • The ensuite has a shower cubicle.
  • The shower head is hand held.
  • The adjustable shower head cannot be placed between 105cm and 185cm when mounted.
  • The shower control type is twist/turn.
  • Shower controls do not have clear markings to indicate hot and cold settings.
  • There is a flip-down/tip-up seat for the shower.
  • The height of the flip-down/tip-up or fixed seat is 48cm.
  • There is a/are wall-mounted grab rail(s) available for the shower.
  • The colour contrast between the shower dropdown rail(s) and wall is/are low.
  • The drop-down rail is to the right of the flip-down shower seat.
    There is also a rainfall shower overhead.

You are on Standard Room(s) (5th Floor). Skip to the next section.

Standard Room(s) (5th Floor)

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• Bedroom Features View
  • The room surveyed is located on the 5th floor.
  • The room surveyed at the time of the visit was 524.
  • There is step-free access to the room surveyed.
  • There is numbered signage on or near the room door.
  • The colour contrast between the external room door and wall is low.
  • The width of the door is 75cm.
  • The colour contrast between the internal room door and wall is medium.
  • The colour contrast between the room walls and floor is high.
  • The bed type is double or zip and link.
  • The height of the bed is 60cm.
  • The measurement between the bed base and floor is 5cm (2in).
  • Light switches are within 120cm (3ft 11in) from floor level.
  • There is not an emergency alarm in the room.
  • There is not a red flashing fire alarm beacon within the room.
  • The lighting levels in the room are good.
• Ensuite Facilities View
  • The type of facilities within the ensuite include; a toilet, a wash basin and a shower.
  • The colour contrast between the external ensuite door and wall is high.
  • The ensuite door opens by sliding.
  • The width of the door to the ensuite is 72cm.
  • The colour contrast between the internal ensuite door and wall is high.
  • There is not an emergency alarm within the ensuite.
  • There is not a red flashing fire alarm beacon within the ensuite.
  • The tap type is lever.
  • There is a mixer tap.
  • Wall-mounted grab rails are available for the shower.
  • The colour contrast between the grab rails and wall is low.
  • The colour contrast between the walls and floor in the ensuite is low.
  • The lighting levels in the ensuite are good.
• Comments View
  • The writing desk is 74cm high with a 69cm high recess.
  • There is a counter with tea and coffee that is 88cm high.
  • The shower cubicle door is 55cm wide.
  • There is a 15cm step to access the shower.
  • There is 1 horizontal and 1 vertical grab rail in the shower.

You are on Fitness Suite (Gym - 2nd Floor). Skip to the next section.

Fitness Suite (Gym - 2nd Floor)

• The fitness suite is located on the 2nd Floor, next to the car park entrance.
• The fitness suite is not staffed.
• There are surveillance cameras in the fitness suite.
• There is step free access to the fitness suite.
• The door is key card activated.
• The door opening width is 95cm.
• There is clear manoeuvring space between equipment.
• There is level access to all of the equipment.
• Equipment suitable for mobility or sensory impaired users includes; free weights.
• The type of flooring in the fitness suite is vinyl.
• There is not a hearing assistance system.

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• Fitness Suite Information View
  • There is a standard toilet available within the gym.

You are on Royal Nuad Thai - 3rd Floor. Skip to the next section.

Royal Nuad Thai - 3rd Floor

• The Royal Nuad Thai treatment rooms are located on the 3rd Floor, to the left after exiting the lift lobby at the rear of the hotel corridor.
• The height of the reception desk is 110cm.
• There is a waiting area next to the reception.
• There is a portable hearing loop available on request.
• There are 3 treatment rooms available; 2 single and 1 double.
• There is step-free access to the treatment rooms.
• The doors to access the rooms are single width. They open away from you and are 76cm wide.
• There is a sofa in the treatment rooms.
• The treatment beds are height adjustable.
• The lighting levels vary depending on the treatment taking place.
• There is a standard shower available in the treatment rooms.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Royal Lancaster London Hotel - Meetings and Events link (new tab) - click here
• Tony Page @ Island Grill link (new tab) - click here