You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • The hotel is located in central London, within the congestion charging zone and less than 5 miles away from both M4 and M40 motorways.
  • The hotel has a car park with 29 parking spaces available, including 1 Blue Badge parking bay. There are also several public car parks available nearby.
• By Bus View
  • There is a bus stop within 150 metres of the hotel.
• By Train View
  • The nearest Railway Station is Paddington.
• By Underground View
  • The nearest underground station is Lancaster Gate (Central Line).
  • The nearest step-free underground station is Bond Street (Central Line) and Green Park (Piccadilly and Victoria Lines).
• Useful Links View
  • The hotel is within one hour from 4 international airports, with Heathrow 30 minutes away via Paddington station.

You are on Hotel Parking. Skip to the next section.

Hotel Parking

• The hotel does have its own parking facilities.
• The car park is located on the 2nd Floor, accessed by a ramp to the right of the main entrance.
• The car park type is open air/surface.
• The car park does have a height restriction barrier.
• The maximum height of the restriction barrier is 198cm.
• The car park does have a barrier control system.
• The barrier controls/touchscreen can be reached from the car.
• The car park surface is tarmac.
• There is a/are Blue Badge parking bay(s) available.
• The Blue Badge bay(s) is/are clearly marked.
• There is/are 1 designated Blue Badge parking bay(s) within the car park.
• The dimensions of the designated Blue Badge parking bay(s) surveyed are 236cm x 577cm.
• There is a 120cm hatched zone around the Blue Badge parking bay(s).
• Parking spaces for Blue Badge holders do not need to be booked in advance.
• The Blue Badge bay does not need to be booked in advance, but it is advised to do so to ensure that the space is available.
• Clearly marked/signposted parent and child parking bays are not available.
• All parking spaces are provided on a first come first served basis.
• There is also an overflow car park for visitors.
• There are additional standard parking bays around the corner from the main car park and building entrance.
  There is a 2m height limit to access the additional parking area.
• There are parking charges for the car park.
• Parking is not free for visitors of the venue.
• Payment signs are provided.
• Payment signs are clearly presented.
• Payment signs are located at the entrance to the car park.
• Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
• Parking is not free for Blue Badge holders.
• To see the parking charges please click here (opens new tab).
• The route from the car park to the entrance is accessible to a wheelchair user unaided.
• The entrance is clearly visible from the car park.
• The surface on the approach to the entrance is tarmac.
• There is not a road to cross between the car park and the entrance.
• The nearest designated Blue Badge parking bay is approximately 9m from the Car Park - Second Floor entrance.

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• Comments View
  • Tickets to access the car park are obtained from the machine at the car park entrance or by the doorman at the main entrance.
  • The payments are made at reception.
  • The button and ticket slot for the barriers at the entrance are 110cm to 115cm high.
  • There are 2 electrical vehicle charging points/ bays for hotel guests to use on a complimentary basis. The charging points controls are up to 125cm high.

You are on Approach (Main Entrance). Skip to the next section.

Approach (Main Entrance)

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• Approach View
  • The surface of the approach is block paving.
  • There is step-free access on the approach.
  • There is a slope with a very easy incline.
• Ramp/Slope View
  • The very slight slope is located leading towards the entrance.
    The pavement shown is to the left-hand side of the entrance, off Westbourne Street.
    There is a dropped kerb on the pavement depending on the pedestrian's direction of travel.

You are on Drop-Off Point / Pick Up Point (Main Entrance). Skip to the next section.

Drop-Off Point / Pick Up Point (Main Entrance)

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• Drop-Off Point View
  • There is a designated drop-off point.
  • The drop-off point is not signposted/clearly marked.
  • The drop-off point is located in front of the main entrance.
  • The route from the drop-off point is accessible to a wheelchair user unaided.
  • There is a kerb creating an 8cm step directly in front of the door from the drop-off point. However, there is a 2m wide area to the right of the entrance which is level with the pavement.
    Photographs 1-5 show the exit onto Lancaster Terrace from the drop-off point and photograph 6 shows the taxi rank outside the main entrance.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the building, off Westbourne Street (A402).
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Royal Lancaster'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) by revolving.
  • The door(s) is/are single width.
  • The width of the opening is 134cm.
  • There is a member of staff available for assistance at this entrance.
  • There is a slow down button for the revolving door that is 94cm high.
    There are 2 manual, single, heavy doors to the left of the revolving door.
    They are 95cm and 98cm wide.
    The first opens towards you and the second opens away from you.
    They both have a slight lip and a dark mat on the floor.
    There is a doorman who can assist with the manual doors.

You are on Entrance (Nine Kings Suite - Via Hotel Lobby). Skip to the next section.

Entrance (Nine Kings Suite - Via Hotel Lobby)

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• Entrance View
  • This information is for the entrance located at the rear of the hotel lobby.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Nine Kings Suite'.
  • There is step-free access at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) both ways.
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the opening is 180cm.

You are on Outside Access (Nine Kings Suite - Entrance). Skip to the next section.

Outside Access (Nine Kings Suite - Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the hotel building.
  • The entrance area/door is not clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the opening is 120cm.

You are on Reception (Nine Kings Suite - Welcome Desk). Skip to the next section.

Reception (Nine Kings Suite - Welcome Desk)

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• Reception View
  • The reception point is located in the Nine Kings Suite lobby area.
  • The reception area/desk is clearly visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the reception point are moderate to good.
  • The height of the reception counter is 100cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is a hearing assistance system at the reception point.
  • The type of system is a portable loop (on request only).
  • The hearing assistance system is not signed.
  • The type of flooring in the reception area is tiles.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.

You are on Event Room(s) / Space(s) (Nine Kings Suite). Skip to the next section.

Event Room(s) / Space(s) (Nine Kings Suite)

• Nine Kings Suite is located to the left of the reception area. There is a very slight slope leading to the suite.
• There is not wayfinding signage for the room.
• There is clear signage for the room(s) (on or near the door).
• There is written signage for the room(s), in block capital lettering, that is clearly visible.
• The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is step free access.
• The door(s) open(s) towards you (pull).
• The door(s) is/are double width.
• The door(s) may be difficult to open.
• The width of the door opening is 150cm.
• The colour contrast between the external door and wall is poor.
• The colour contrast between the internal door and wall is poor.
• There is a portable hearing assistance system available for the room.
• The type of system is a portable loop (on request only).
• The hearing assistance system is not signed.
• There is sufficient space for a wheelchair user to turn within the room.
• There are no potential trip hazards within the room.
• There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
• There is some flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
• The colour contrast between the walls and floor is good.
• The lighting levels are moderate to good.
• The layout of the suite and furniture varies depending on the function/event taking place.

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• Comments View
  • Staff can provide assistance with getting to the room/space.

You are on Other Floors (Ground Floor to Westbourne Suite). Skip to the next section.

Other Floors (Ground Floor to Westbourne Suite)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located to the left of the hotel lobby.
  • The stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are Lower Ground Floor and Ground Floor.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are not clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are moderate to good.

You are on Reception (Westbourne Suite - Welcome Desk). Skip to the next section.

Reception (Westbourne Suite - Welcome Desk)

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• Reception View
  • The reception point is located on the lower ground floor, to the right of the Westbourne Suite lobby.
  • The reception point is approximately 10m (10yd 2ft) from the lift.
  • The reception area/desk is clearly visible from the lift.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a plain background.
  • The lighting levels at the reception point are moderate to good.
  • The height of the reception counter is 100cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is a hearing assistance system at the reception point.
  • The type of system is a portable loop (on request only).
  • The hearing assistance system is not signed.
  • The type of flooring in the reception area is carpet and tiles.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.

You are on Step(s) (Westbourne Suite). Skip to the next section.

Step(s) (Westbourne Suite)

• There is a/are step(s) located just beyond the entrance to the suite.
• There is/are 4 step(s).
• The step(s) is/are not clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The height of the step(s) is/are 16cm.
• The depth of the step(s) is/are between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides of the step(s).
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are moderate to good.

You are on Event Room(s) / Space(s) (Westbourne Suite). Skip to the next section.

Event Room(s) / Space(s) (Westbourne Suite)

• The room surveyed was Westbourne Suite.
• Westbourne Suite is located on the lower ground floor.
• There is wayfinding signage for the room.
• There is clear signage for the room(s) (on or near the door).
• There is written signage for the room(s), in block capital lettering, that is clearly visible.
• The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is not step free access.
• The door(s) open(s) both ways.
• The door(s) is/are double width.
• The width of the door opening is 130cm.
• The colour contrast between the external door and wall is good.
• The colour contrast between the internal door and wall is good.
• There is a portable hearing assistance system available for the room.
• The type of system is a portable loop (on request only).
• The hearing assistance system is not signed.
• There is sufficient space for a wheelchair user to turn within the room.
• There are no potential trip hazards within the room.
• There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
• The colour contrast between the walls and floor is good.
• The lighting levels are varied.
• The layout of the suite and furniture varies depending on the function/event taking place.

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• Comments View
  • Staff can provide assistance with getting to the room/space.

You are on Step(s) (Standard Toilet - Nine Kings Suite and Westbourne Suite). Skip to the next section.

Step(s) (Standard Toilet - Nine Kings Suite and Westbourne Suite)

• There is a/are step(s) located at the side of the Nine Kings Suite and Westbourne Suite.
• There is/are 15+ step(s).
• The step(s) is/are not clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The height of the step(s) is/are 16cm.
• The depth of the step(s) is/are between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides of the step(s).
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are moderate to good.

You are on Standard Toilet(s) (Nine Kings Suite and Westbourne Suite). Skip to the next section.

Standard Toilet(s) (Nine Kings Suite and Westbourne Suite)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located along the corridor.
  • There is stepped access into the toilet(s).
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is written text signage on or near the toilet door.
  • It was not possible to access the female toilet.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 87cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are moderate to good.

You are on Lift (All Floors). Skip to the next section.

Lift (All Floors)

• There is a lift for public use.
• The lift is located to the left-hand side of the ground floor reception and lobby area.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 26m (28yd 1ft) from the main entrance.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are LG, G, 1-19.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 88cm (2ft 11in).
• The dimensions of the lift are 145cm x 140cm (4ft 9in x 4ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.
• There is a/are similar lift(s) available.

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• Comments View
  • There are other lifts with slightly different dimensions.
  • For example, there is another lift with dimensions of 148cm by 122cm.
  • The written list of services within the lift only gives information to the 2nd floor, however, the audible announcer will state what services are on each floor.
  • The key card reader in the lift is 125cm high.

You are on Other Floors (Ground Floor to 2nd Floor). Skip to the next section.

Other Floors (Ground Floor to 2nd Floor)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located to the left of the main reception in the ground floor lobby area.
  • The stairs are approximately 19m from the main entrance.
  • The stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are G, 1, 2.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are not between the recommended 15cm and 18cm.
  • The height of the step(s) is/are 14cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • The depth of the steps are 32cm.
  • The steps are not clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.

You are on Other Floors (Meeting Room Stairs). Skip to the next section.

Other Floors (Meeting Room Stairs)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located to the left of the Nine Kings Suite lobby.
  • Signs indicating the location of the stairs are not available from the entrance.
  • The floors which are accessible by stairs are Ground and 1.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The depth of the steps are 28cm.
  • The steps are not clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are moderate to good.

You are on Reception (Forest Suites Welcome Desk). Skip to the next section.

Reception (Forest Suites Welcome Desk)

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• Reception View
  • The reception point is located to the left of the first floor lobby.
  • The reception point is approximately 20m (21yd 2ft) from the lifts.
  • Clear signage for the reception area/desk is not visible from the lift.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the reception point are moderate to good.
  • The height of the reception counter is 106cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is a hearing assistance system at the reception point.
  • The type of system is a portable loop (on request only).
  • The hearing assistance system is not signed.
  • The type of flooring in the reception area is tiles.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
• Reception Seating Area View
  • There is a seating area close to the reception point.
  • Access to the seating area is unobstructed.
  • There are coffee tables and armchairs available.
  • There is sufficient space for a wheelchair user to use the seating area.

You are on Getting Around (Forest Suites - 1st Floor). Skip to the next section.

Getting Around (Forest Suites - 1st Floor)

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• Access View
  • There is step-free access throughout the first floor.
• Circulation View
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is carpet and tiles.
  • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
  • Handrails with a rounded or oval profile are not provided in corridors/walkways.
  • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
  • There is bench seating and single seats with armrests at regular intervals.
  • The lighting levels are moderate to good.
  • Access to other floors/levels is via stairs and lift.
• Signage View
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.

You are on Event Room(s) / Space(s) (Forest Suites - Oak Suite). Skip to the next section.

Event Room(s) / Space(s) (Forest Suites - Oak Suite)

• Oak Suite is located to the left of the Forest Suites welcome desk.
• There is wayfinding signage for the room.
• There is clear signage for the room(s) (on or near the door).
• There is written signage for the room(s), in block capital lettering, that is clearly visible.
• The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is step free access.
• The door(s) open(s) away from you (push).
• The door(s) is/are double width.
• The width of the door opening is 150cm.
• The colour contrast between the external door and wall is good.
• The colour contrast between the internal door and wall is good.
• There is a portable hearing assistance system available for the room.
• The type of system is a portable loop (on request only).
• The hearing assistance system is not signed.
• There is sufficient space for a wheelchair user to turn within the room.
• There are no potential trip hazards within the room.
• The colour contrast between the walls and floor is poor.
• The lighting levels are moderate to good.
• The layout of the room and the furniture varies depending on the function/event taking place.
  The Oak Suite can be used as one large room or be divided into 3 smaller rooms.

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• Comments View
  • Staff can provide assistance with getting to the room/space.

You are on Event Room(s) / Space(s) (Forest Suites - Willow Suites). Skip to the next section.

Event Room(s) / Space(s) (Forest Suites - Willow Suites)

• Willow Suites are located to the right of the Forest Suites welcome desk.
• There is wayfinding signage for the rooms.
• There is clear signage for the room(s) (on or near the door).
• There is written signage for the room(s), in block capital lettering, that is clearly visible.
• The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is step free access.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 95cm.
• The colour contrast between the external door and wall is poor.
• The colour contrast between the internal door and wall is good.
• There is a portable hearing assistance system available for the room.
• The type of system is a portable loop (on request only).
• The hearing assistance system is not signed.
• There is sufficient space for a wheelchair user to turn within the room.
• There are no potential trip hazards within the room.
• The colour contrast between the walls and floor is good.
• The lighting levels are moderate to good.
• The layout of the room and the furniture varies depending on the function/event taking place.
• There are 3 separate suites, all very similar.

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• Comments View
  • Staff can provide assistance with getting to the room/space.

You are on Event Room(s) / Space(s) (Forest Suites - Cedar Suite). Skip to the next section.

Event Room(s) / Space(s) (Forest Suites - Cedar Suite)

• Cedar Suite is located along the corridor to the right of the Forest Suites welcome desk.
• There is wayfinding signage for the room.
• There is clear signage for the room(s) (on or near the door).
• There is written signage for the room(s), in block capital lettering, that is clearly visible.
• The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is step free access.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 96cm.
• The colour contrast between the external door and wall is fair.
• The colour contrast between the internal door and wall is good.
• There is a portable hearing assistance system available for the room.
• The type of system is a portable loop (on request only).
• The hearing assistance system is not signed.
• There is sufficient space for a wheelchair user to turn within the room.
• There are no potential trip hazards within the room.
• The colour contrast between the walls and floor is fair.
• The lighting levels are moderate to good.
• The layout of the room and the furniture varies depending on the function/event taking place.

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• Comments View
  • Staff can provide assistance with getting to the room/space.

You are on Event Room(s) / Space(s) (Forest Suites - Beech Suite). Skip to the next section.

Event Room(s) / Space(s) (Forest Suites - Beech Suite)

• Beech Suite is located along the corridor to the right of the Forest Suites welcome desk.
• There is wayfinding signage for the room.
• There is clear signage for the room(s) (on or near the door).
• There is written signage for the room(s), in block capital lettering, that is clearly visible.
• The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is step free access.
• The door(s) open(s) towards you (pull).
• The door(s) is/are single width.
• The width of the door opening is 95cm.
• The colour contrast between the external door and wall is poor.
• The colour contrast between the internal door and wall is poor.
• There is a portable hearing assistance system available for the room.
• The type of system is a portable loop (on request only).
• The hearing assistance system is not signed.
• There is sufficient space for a wheelchair user to turn within the room.
• There are no potential trip hazards within the room.
• The colour contrast between the walls and floor is poor.
• The lighting levels are moderate to good.
• The layout of the room and the furniture varies depending on the function/event taking place.
  The suite can be used as one large room or divided into 3 smaller rooms.

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• Comments View
  • Staff can provide assistance with getting to the room/space.

You are on Event Room(s) / Space(s) (Forest Suites - Boardroom). Skip to the next section.

Event Room(s) / Space(s) (Forest Suites - Boardroom)

• Boardroom is located at the rear of the corridor to the right of the Forest Suites welcome desk.
• There is wayfinding signage for the room.
• There is clear signage for the room(s) (on or near the door).
• There is written signage for the room(s), in block capital lettering, that is clearly visible.
• The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is step free access.
• The door(s) open(s) away from you (push).
• The door(s) is/are double width.
• The width of the door opening is 230cm.
• The colour contrast between the external door and wall is poor.
• The colour contrast between the internal door and wall is good.
• There is a portable hearing assistance system available for the room.
• The type of system is a portable loop (on request only).
• The hearing assistance system is not signed.
• There is not sufficient space for a wheelchair user to turn within the room.
• There are no potential trip hazards within the room.
• The colour contrast between the walls and floor is fair.
• The lighting levels are moderate to good.
• The height from the floor to the underside of the table is 70cm.

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• Comments View
  • Staff can provide assistance with getting to the room/space.

You are on Accessible Toilet(s) (Right Hand Transfer - 1st Floor). Skip to the next section.

Accessible Toilet(s) (Right Hand Transfer - 1st Floor)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located on the 1st Floor at the entrance to the Nipa Thai, Park Lounge Bar/ Restaurant and Island Grill.
  • This accessible toilet is approximately 20m (21yd 2ft) from the lifts.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 89cm (2ft 11in).
  • The contrast between the internal door and wall is good.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 165cm x 234cm (5ft 5in x 7ft 8in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 105cm (3ft 5in).
  • The transfer space is obstructed by a sanitary bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is poor.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary, general waste (with no lid) and wall recess bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 131cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet does not have a backrest or a cistern.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 44cm (1ft 5in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 62cm (2ft).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 73cm (2ft 5in).
  • There are no vertical wall-mounted grab rails at the wash basin.
  • The wash basin tap type is lever mixer.
  • There is not a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 81cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 99cm (3ft 3in).
  • The contrast between the towel dispenser and the wall is good.
  • There is not a hand dryer.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 74cm.
• Comments View
  • The soap dispenser is fixed to the left-hand side of the basin.

You are on Standard Toilet(s) (Forest Suites). Skip to the next section.

Standard Toilet(s) (Forest Suites)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located at the rear of the corridor, next to the boardroom.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 5m from the Boardroom.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 84cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are moderate to good.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• Royal Lancaster London link (new tab) - click here
• Tony Page @ Island Grill link (new tab) - click here