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Coffee Culture

Midland Metropolitan University Hospital, Grove Lane, Smethwick, Birmingham, B66 2QT

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Access Guide

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Getting To (Coffee Culture)

  • This route starts at the QPark Car Park.
  • The most accessible route from here has step-free level access.
  • This route also has bollards.
  • View further information about parking at the hospital (opens new tab).
  • Access to this service is via the QPark Car Park Yellow Zone Main Entrance.
  • There is not a drop-off point at this entrance.
  • View further information about entrances (opens new tab).
  • This service is located on the Level 5 foyer.
  • The service is approximately 37m from the Welcome Centre lifts.
  • Enter the hospital via the QPark Car Park Yellow Zone Main Entrance and proceed to the Welcome Centre lifts ahead.
  • Take a lift to level 5.
  • Exit the lift and proceed along the walkway to the left, following the blue wayfinding line.
  • Turn right into the Level 5 foyer and Coffee Culture is on the left.
  • This route to the service has a lift.
  • There are no doors to open along this route.
  • Some flooring is shiny along this route.
  • There are resting areas along this route to the service.
  • Wayfinding signage is provided.
  • Dementia-friendly signage is not provided.
  • The following toilet facilities are available along the route: a changing places facility, accessible toilet (with left hand transfer), toilets for ambulant disabled users and standard toilets.
  • View information about accessible toilet facilities in public areas (opens new tab).
  • View information on getting to and around the hospital (opens new tab).

Entrance (QPark Car Park Yellow Zone Main Entrance)

  • This entrance is located within the Yellow Zone of the QPark Car Park, in the centre of the building.
  • The approach to the entrance has bollards.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There is an intercom at a height of 120cm.
  • There are double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 150cm.
  • The doors have a low colour contrast.
  • There is a push pad or push button to exit at a height of 125cm.
  • This entrance brings you into level 0 of the hospital.

Parking (QPark Car Park)

  • Car Park View
    • The car park is located on the left side of the front of the building, along Grove Lane.
    • The car park is sheltered.
    • The car park surface consists of tarmac.
    • The height of the restriction barrier is 210cm.
    • There are 60 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked and signposted.
    • The surveyed Blue Badge parking bay dimensions are 241cm (width) x 470cm (depth).
    • There is a marked zone to both sides and rear.
    • The width of the marked zone is 129cm.
    • The nearest designated bay is 7m from the QPark Car Park Yellow Zone Main Entrance.
    • The most accessible route from the Blue Badge parking has step-free level access.
    • This route has bollards.
  • Charges and Restrictions View
    • This car park is for visitors and Blue Badge holders only.
    • Parking is free for Blue Badge holders but not all users.
  • Electric Vehicle Charging Points View
    • There are no electric vehicle charging points designated for Blue Badge holders.
    • There are 6 electric vehicle charging points.
    • The dimensions of the surveyed electric vehicle charging bay are 260cm (width) x 450cm (depth).
    • The nozzle holster is not at a suitable height for a wheelchair user.
    • You do not need an online account to use the charging point.
    • Payment can be made with a credit/debit card (contactless).
  • Drop-off Point View
    • There is not a designated drop-off point available.

Lift (Welcome Centre Lifts)

  • The lift surveyed is located ahead as you enter the hospital via the main entrance's, in the centre of the hospital building.
  • The distance from the QPark Car Park Yellow Zone Main Entrance is 20m.
  • The most accessible route to the lift has step-free level access.
  • There are no doors to open along the most accessible route.
  • Standard Lift View
    • Level 0, level 2, level 3, level 4 and level 5 can be accessed by this lift.
    • The lift door has a high colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 1275kg.
    • The control buttons have a varying colour contrast.
    • All of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 110cm.
    • The internal dimensions of the lift are 196cm (width) x 137cm (depth).
    • The internal lift control buttons have tactile and Braille markings.
    • The control buttons have a medium colour contrast.
    • The majority of the internal controls are at a suitable height for a wheelchair user.
    • Internally the lift has: a visual floor indicator and an intercom hearing assistance system.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
    • There are other lifts available at this location which are of a similar size.

Eating and Drinking (Coffee Culture)

  • Location and Access View
    • The coffee shop is located on the level 5 foyer.
    • The most accessible route has a lift.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There are double manual doors.
    • The doors open away from you.
    • The doors require effort to open.
    • One of the doors was locked at the time of the survey.
    • The width of the opening is 82cm.
    • There is a small lip on the threshold of the opening.
    • The doors have a low colour contrast.
    • This area has a counter where food and drink can be ordered.
  • Order and Payment View
    • The service counter was surveyed.
    • The counter is located on the right when entering the coffee shop.
    • There is step-free level access to the counter.
    • The height of the counter is 86cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 84cm.
    • The payment machine is portable.
  • Service View
    • This area also has staff who can provide assistance with ordering.
    • Full table service is not available.
    • Menus types include: wall-mounted and countertop.
    • The following dietary requirements can be catered for: dairy free and vegan.
    • The following are available: drinking straws, takeaway cups and takeaway cutlery.
    • There is not a hearing assistance system.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is not room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The walls and floor have a high colour contrast.
    • The flooring is shiny.
    • Seating available in this area includes: high stools.
    • Furniture available in this area includes: high tables.
    • The tables are fixed.
    • The surface height of the tables is not suitable for wheelchair users.
    • The clear height under the tables is not suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels were even at the time of the survey, with unshaded light sources.