Access Guide
Getting To (Patient Experience)
- This route starts at the QPark Car Park.
- The most accessible route from here has step-free level access.
- This route also has bollards.
- View further information about parking at the hospital (opens new tab).
- Access to this service is via the QPark Car Park Yellow Zone Main Entrance.
- There is not a drop-off point at this entrance.
- View further information about entrances (opens new tab).
- This service is located on the Level 5 landing.
- The service is approximately 40m from the Welcome Centre lifts.
- Enter the hospital via the QPark Car Park Yellow Zone Main Entrance and proceed to the Welcome Centre lifts ahead.
- Take a lift to level 5.
- Exit the lift and proceed along the walkway to the left, following the blue wayfinding line.
- Turn right into the Level 5 foyer and Patient Experience is on the left.
- This route to the service has a lift.
- There are no doors to open along this route.
- There are resting areas along this route to the service.
- Wayfinding signage is provided.
- Dementia-friendly signage is not provided.
- The following toilet facilities are available along the route: a changing places facility, accessible toilet (with left hand transfer), toilets for ambulant disabled users and standard toilets.
- View information about accessible toilet facilities in public areas (opens new tab).
- View information on getting to and around the hospital (opens new tab).
Parking (QPark Car Park)
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Car Park
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- The car park is located on the left side of the front of the building, along Grove Lane.
- The car park is sheltered.
- The car park surface consists of tarmac.
- The height of the restriction barrier is 210cm.
- There are 60 designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked and signposted.
- The surveyed Blue Badge parking bay dimensions are 241cm (width) x 470cm (depth).
- There is a marked zone to both sides and rear.
- The width of the marked zone is 129cm.
- The nearest designated bay is 7m from the QPark Car Park Yellow Zone Main Entrance.
- The most accessible route from the Blue Badge parking has step-free level access.
- This route has bollards.
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Charges and Restrictions
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- This car park is for visitors and Blue Badge holders only.
- Parking is free for Blue Badge holders but not all users.
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Electric Vehicle Charging Points
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- There are no electric vehicle charging points designated for Blue Badge holders.
- There are 6 electric vehicle charging points.
- The dimensions of the surveyed electric vehicle charging bay are 260cm (width) x 450cm (depth).
- The nozzle holster is not at a suitable height for a wheelchair user.
- You do not need an online account to use the charging point.
- Payment can be made with a credit/debit card (contactless).
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Drop-off Point
View
- There is not a designated drop-off point available.
Entrance (QPark Car Park Yellow Zone Main Entrance)
- This entrance is located within the Yellow Zone of the QPark Car Park, in the centre of the building.
- The approach to the entrance has bollards.
- The entrance area is clearly signed.
- There is step-free level access at the entrance.
- There is an intercom at a height of 120cm.
- There are double automatic doors.
- The doors open by sliding.
- The width of the opening is 150cm.
- The doors have a low colour contrast.
- There is a push pad or push button to exit at a height of 125cm.
- This entrance brings you into level 0 of the hospital.
Lift (Welcome Centre Lifts)
- The lift surveyed is located ahead as you enter the hospital via the main entrance's, in the centre of the hospital building.
- The distance from the QPark Car Park Yellow Zone Main Entrance is 20m.
- The most accessible route to the lift has step-free level access.
- There are no doors to open along the most accessible route.
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Standard Lift
View
- Level 0, level 2, level 3, level 4 and level 5 can be accessed by this lift.
- The lift door has a high colour contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The weight limit for the lift is 1275kg.
- The control buttons have a varying colour contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 110cm.
- The internal dimensions of the lift are 196cm (width) x 137cm (depth).
- The internal lift control buttons have tactile and Braille markings.
- The control buttons have a medium colour contrast.
- The majority of the internal controls are at a suitable height for a wheelchair user.
- Internally the lift has: a visual floor indicator and an intercom hearing assistance system.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
- There are other lifts available at this location which are of a similar size.
Seating Area (Waiting Area)
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Location and Access
View
- The waiting area is located outside the Patient Experience entrance.
- The most accessible route has step-free level access.
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Seating Area
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- There is step-free level access throughout the seating area.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- Seating available in this area includes: benches.
- Furniture available in this area includes: tables.
- The surface height of the tables is suitable for wheelchair users.
- The clear height under the tables is suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels were low at the time of the survey.
Entrance (Patient Experience)
- This entrance is located on the level 5 landing.
- The entrance area is clearly signed.
- There is step-free level access at the entrance.
- There is a key fob/card reader at a height of 84cm.
- There is a single manual door.
- The door opens away from you.
- The door requires effort to open.
- The width of the opening is 84cm.
- The door has a low colour contrast.
- There is a push pad or push button to exit at a height of 111cm.
Room (Meeting Room)
- The room is located at the rear of the patient experience office.
- The distance from the entrance is 3m.
- The most accessible route to the room has step-free level access.
- There are no doors to open along the most accessible route.
- There is no signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door.
- The door opens away from you.
- The door is easy to open.
- The width of the opening is 86cm.
- The door has a high colour contrast.
- There is step-free level access throughout.
- Furniture can be moved to enable a manoeuvring space for a wheelchair user.
- There is space for an assistance dog to rest.
- The flooring is shiny.
- The walls and floor have a high colour contrast.
- Seating available in this room includes: chairs without armrests.
- Furniture available in this room includes: tables and coffee tables.
- None of the tables are fixed.
- The surface height of the tables/desks is suitable for wheelchair users.
- The clear height under the tables/desks is suitable for wheelchair users.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this room.
- Lighting levels were low at the time of the survey.